Aloft Playa del Carmen

Hotels
•
Aloft
8.7 (1596 reviews)
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops , Playa del Carmen , mx

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great amenities like rooftop pool
Friendly personnel
Cons:
Inconsistent service quality
Breakfast could be improved
Issues with hot water

Categories

Cleanliness
8.2
Generally clean but some issues noted regarding dust and maintenance.
Service
9.2
Some staff were friendly, though issues with service were highlighted, impacting experience.
Location
8.7
Location noted as good for tourism but not the best for accessibility.
Room Quality
9.2
Rooms are clean, comfortable, and well-equipped according to reviews.
Amenities
9.2
Features like the rooftop pool and spacious areas add significant value.
Value for Money
8.7
Generally seen as offering good value but there were mixed feelings about some services.
Food and Beverage
7.7
Breakfast quality criticized for lack of freshness; options available but varied.
Overall Experience
8.7
Despite some significant areas of improvement, the overall experience is favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:48

Property Description

Modern Accommodations and Convenient Amenities
Aloft Playa del Carmen boasts air-conditioned rooms with a flat-screen TV, safety deposit box, and balcony options with city views. Some rooms even offer kitchenettes. The property features an outdoor pool, fitness center, restaurant, and terrace, ensuring a comfortable stay for guests.

Entertainment and Business Options
Guests can unwind by playing billiards, utilizing the business center, or enjoying free WiFi throughout the hotel. The multilingual staff at the 24-hour front desk are always ready to assist, making customer service a top priority.

Ideal Location and Nearby Attractions
Conveniently situated near Playa del Carmen Beach and Playacar Beach, Aloft Playa del Carmen offers easy access to popular attractions and the ADO International Bus Station. Book your stay now and experience the best of Playa del Carmen!

Check-in and check-out hours:

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 1596 reviews
Cleanliness: 8.2
Service: 9.2
Location: 8.7
Room Quality: 9.2
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 7.7
Overall Experience: 8.7
A
Alice • couple • gb
10
Good location, great facilities and lovely staff.
Pros:

Great location, right near 5th Avenue. Facilities were great, especially the roof top pool. Rooms are clean and a good size, bed is huge and very comfortable.

Cons:

N/A

2026-03-21 • via Nuitee
L
lyne • extended_group • ca
9
Magique et super bien situé
Pros:

Très bel hôtel, mon favori à Playa del Carmen, la piscine et la vue sur le toit sont vraiment superbes! Super bien situé à un coin de rue de la 5e ave et près de la fabuleuse 38e ave!!

Cons:

La construction d'un building à côté, simplement demander une chambre du côté opposé

2026-03-21 • via Nuitee
R
Romina • extended_group • es
8
Pros:

todo bien

Cons:

nada reseñable

2026-03-19 • via Nuitee
K
Kathryn • solo_traveller • gb
9
Great option for a stay in playa!
Pros:

New modern property. Beautiful rooftop pool but could need a bit more shade and wind protection.

Cons:

Room had a strange seem when aircon was on. Almost like cigarette

2026-03-17 • via Nuitee
H
HENAO • family_with_children • co
9
Pros:

La ubicación

Cons:

El control remoto del TV no funcionó

2026-03-15 • via Nuitee
O
Oriya • couple • il
10
היה מעולה לגמרי נחזור שוב
Pros:

אהבנו הכל!! פעם שנייה בטיול שחזרנו לשם. מקום מאובטח ומרגיש בטוח צריך צמידים על היד כדי להיכנס, ממש באזור מרכזי ליד השדרה הכל מרחק הליכה, שירות טוב, יש בריכות למעלה ומקומות שיזוף/לשבת, חדר אוכל שבבוקר אחלה ארוחה ובמהלך היום הופך למסעדה במידה ואתם רעבים, יש חנייה שאנחנו לא משלמים עליה!!, חדר יפה, אנשים נעימים וניקיון יומ-יומי.

Cons:

המים לא היו חמים, אבל גם לא קרים.. פשוט נעימים/קרירים ולא יותר מזה- בהתאם לתמורה בדברים אחרים שקיבלנו זה היה בסדר גמור, חזרנו לשם גם פעם שניה כי הכל שם פשוט טוב.

2026-03-14 • via Nuitee
C
Calypso • couple • fr
10
Pros:

Chambre spacieuse et propre. Terrasse rooftop très bien aménagé, personnel souriant et accueillant

2026-03-11 • via Nuitee
D
Dounia • solo_traveller • fr
9
2026-03-10 • via Nuitee
C
Christian • extended_group • fr
8
Pros:

Hôtel moderne et propre. Les piscines en rooftop fait le boulot même si elle ne sont pas énormes (il y en 2). Un bar est disponible, ce qui est plaisant.
Un parking disponible pour se garer est un réel plus si vous avez loué une voiture.
L'emplacement est idéal, avec même un supermarché à son pied et un chachalacos.

Cons:

Un peu de marche pour arriver jusqu'au boîte de nuit, c'est tout ( un bon 20 min).
J'y reviendrai avec plaisir.
Ah , et petit déjeuner un peu léger, je trouve. Peut mieux faire.

2026-03-09 • via Nuitee
M
Meron • extended_group • ca
10
Lovely staff, great value & unforgettable experience overall thanks to the Aloft team!
Pros:

I will share a full in-depth review as this was my first time staying in Mexico, and Playa Del Carmen. The staff who initially served us set the tone for our 10-day stay...special recognition to Ronni!

Prior to arriving, we contacted the hotel on the booking site and through email to request if we could have an early check in upon arrival, to which the hotel did mention in their email response that accommodations would be subject to availability. When we arrived at the hotel we were greeted by Ronni who was very pleasant to speak to; and despite him bringing up that he didn't speak the best English (which isn't required as I truly should've prepared more myself and learned core Spanish ahah), he was quite kind and thorough within ensuring we had all that we needed for us to enjoy our time prior to checking into our rooms.

We were not able to check into our rooms right away, so Ronni assisted us by offering to securely label & lock our luggage away near front desk, and also kindly escorted us to access to the hotel roof/pool area(s) to rest and lounge while we waited for our rooms.

The rooms themselves were spacious and well suited for the 4 guests in our party (2 queen beds). Room design was lovely equipped with a Marshell speaker (which we didn't use but honestly was so clutch to have onsite), as well as a good sized lounging couch piece which we used to rest our luggage open for the trip.

The hotel rooftop space was one of the best highlight of the trip as we spent a good bit of our days enjoying what the space offered: two large pools with surrounded by plenty of lounging chairs and beds, a rooftop bar, in addition to cleverly placed conversation pits nested inside the primary pool's edge (a great spot to sit with friends in the day or during their evening parties which they offer Saturdays & specific holidays/events).

Another highlight for this hotel was its proximity to the nearest supermarket....

Cons:

One item I'd say is that our hotel bathroom's door was not properly functionally through our stay.

We did receive quick assistance by front desk within them calling someone to come fix it (which was good to have), however the results didn't last to long after as it malfunctioned again leaving us unable to properly allow the door to slide fully close. Overall still a good stay

2026-03-09 • via Nuitee
S
Sree74 • family_with_children • us
10
Pros:

Clean, newer property, excellent bedding.

Cons:

Would prefer better shower pressure although not bad.

2026-03-08 • via Nuitee
J
Joshua • couple • cr
10
2026-03-08 • via Nuitee
G
Gianluca • family_with_children • it
9
2026-03-07 • via Nuitee
G
Gontier • couple • ca
9
Excellent
Pros:

Excellent

Cons:

Le leu et la vue

2026-03-06 • via Nuitee
T
Tamara • couple • at
10
Wunderschönes Hotel
Pros:

Schönes Stadthotel, sehr sauber und gemütlich mit großen Zimmern. Das Pool am Dach mit dem Ausblick ist wunderschön. Das Hotel befindet sich über einem Supermarkt, der Eingang war anfangs schwer zu finden, da man die Rolltreppen hochfahren muss. Wir waren mit dem Auto da und konnten in der Garage stehen.

Cons:

Die Lage ist gut, aber man muss schon ein Stück gehen um ins Zentrum zukommen

2026-03-06 • via Nuitee
V
Veli-Matti • family_with_children • fi
9
Pros:

Siistit huoneet , upea uima-allas osasto hotellin katolla ja hyvät parkkitilat sekä sijainti todella hyvä

2026-03-06 • via Nuitee
V
Veli-Matti • solo_traveller • fi
9
Pros:

Hyvä sijainti, siistit huone ja Hotellin uima-allas osasto hotellin katolla aivan mahtava

2026-03-06 • via Nuitee
M
Marwa • couple • ca
10
2026-03-05 • via Nuitee
P
Paolo • couple • it
6
Mediocre per un 4 stelle
Pros:

La posizione

Cons:

Nella camera mancavano delle mensole e gli appendi abiti per appoggiare i vestiti ed era presente solo una base per appoggiare la valigia, inoltre più piccola della stessa e quindi inutilizzabile. Abbiamo utilizzato il divano per aprire ed appoggiare i trolley. Il rubinetto della doccia era semirotto e le rifiniture dell’hotel erano di basso livello

2026-03-03 • via Nuitee
L
Louise • family_with_children • fr
8
2026-03-03 • via Nuitee