Khaban Bacalar Hotel Boutique

Hotels
8.4 (292 reviews)
Región 15, MZ 1, LT 217, Colonia Aaron Merino , Bacalar , mx

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful location
Good food quality
Spacious rooms
Nice amenities
Cons:
Difficult access road
Service inconsistency
Maintenance issues

Categories

Cleanliness
7.61
Clean but faced issues like a flooding due to a broken pipe.
Service
9.08
Generally positive service but some staff interactions could be improved.
Location
8.12
Beautiful location on the lagoon but access is difficult due to road conditions.
Room Quality
8.57
Spacious rooms but some issues with maintenance noted.
Amenities
8.1
Decent amenities available, including kayaks and a pool.
Value for Money
8.56
Good value but some expectations not met for luxury accommodations.
Food and Beverage
9.11
Breakfasts and other meals were very well received.
Overall Experience
8.08
A beautiful stay marred by logistical issues with access and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:50

Property Description

Luxurious Stay at Khaban Bacalar Hotel Boutique

Outdoor Swimming Pool and Garden: Dive into relaxation in our refreshing outdoor pool surrounded by lush greenery, perfect for unwinding under the sun. Explore our charming garden for a tranquil retreat amidst nature.

Elegant Rooms with Modern Amenities: Experience comfort in our air-conditioned rooms equipped with free WiFi and private bathrooms. Some rooms offer balconies, coffee machines, and even kitchenettes for added convenience.

Delicious Dining and Continental Breakfast: Indulge in delectable dishes at our onsite restaurant and savor a delightful continental breakfast to start your day right.

Ready to experience the epitome of boutique luxury? Book your stay at Khaban Bacalar Hotel Boutique now for an unforgettable getaway.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 292 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.12
Room Quality: 8.57
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 8.08
T
Tommy • couple • dk
4
Flot men man følte sig som en ussel ryger.
Pros:

Udsigten og personale

Cons:

At man som ryger blev henvist til P-pladsen sammen med affald hvor man kunne ryge, efter man havde gået 80 trin op på trapper.

2026-02-14 • via Nuitee
L
Laura • extended_group • mx
9
Pros:

Beautiful views, everything was very clean, near to the center if you use a car, otherwise it’s a bit remote

Cons:

There are a lot of stairs, the pool are is quiete small if the hotel is full.

2026-02-13 • via Nuitee
H
Hanna • couple • nl
10
Fantastisch
Pros:

Locatie is geweldig, echt een oase van rust. We hebben een geweldig verblijf gehad, en zouden zeker terug gaan naar dit hotel

Cons:

Eigenlijk niks, maar als we toch iets moeten noemen: het personeel achter de front desk zou iets beter Engels kunnen spreken

2026-02-13 • via Nuitee
Z
Zeballos • couple • bo
10
Pros:

La infraestructura, la piscina infinita, buen restaurante y sobre todo las habitaciones amplias y cómodas

2026-01-29 • via Nuitee
M
Marlies • solo_traveller • at
6
Pros:

Nice location at the lagoon, very quiet. Large rooms and free kayaks to use. Beautiful scenery.

Cons:

The location is really remote and the road to get there is quite rough. There is literally nothing around the hotel, which is probably a bit boring after a few days as you only get to eat in the restaurant at the hotel. The common areas are quite small which leads to the fact that it’s partially quite noisy due to other guests. The staff at the restaurant was very kind while we didn’t feel very well taken care of by the reception.
Overall the hotel is really beautiful but also a bit used up I felt.

2026-01-24 • via Nuitee
D
Diego • family_with_children • ar
4
No justifica el precio
Pros:

El lugar, la laguna.

Cons:

Camas muy blandas, olor feo en los baños, sin TV rn el cuarto, no cambian toallas, horrible desayuno, falta de agua caliente suficiente, falta de mantenimiento general.

2026-01-22 • via Nuitee
W
Walter • family_with_children • it
2
Never again
Cons:

The street leading to the property was almost impossible to access, completely broken and filled with large stones.
Our villa—described by the reception staff as “the best”—had a broken door lock, so we had to sleep with our own luggage blocking the entrance for safety. The next day, it took them two hours to fix it, drilling nonstop right outside our room, making it impossible for us to rest.
The worst part happened when we woke up to find the entire room flooded due to a broken pipe, with all our luggage soaked.
No one apologized or offered any form of compensation. Their only concern seemed to be making sure we paid for a cappuccino that wasn’t even included in the bill.
After all this, and despite the terrible experience, we paid and left

2026-01-21 • via Nuitee
L
Lea • extended_group • at
8
Pros:

Besonders gut gefallen hat uns unsere Villa, sowie der Steg und der wunderbare Ausblick. Auch die Kajaks, die man umsonst ausleihen konnte waren super. Der Reinigungsservice war exzellent und unsere Villa stets sauber.

Cons:

Die Küche hatte nur drei Teller (bei einer Villa für bis zu sechs Personen!) und nur zwei Pfannen anstatt Kochtöpfe, das war für uns sehr unpraktisch weil wir geplant hatten mehr zu kochen. Man ist in diesem Hotel auf das hauseigene Restaurant angewiesen, das zwar ein sehr gutes Frühstück hat, jedoch ansonsten sowohl auswahl- als auch qualitätsmäßig etwas zu wünschen übrig lässt – und das bei sehr satten Preisen. Am letzten Abend mussten wir mit der Kellnerin diskutieren, da uns acht 2-für-1 Aktionen für Getränke verrechnet wurden, anstatt den fünf die eigentlich konsumiert wurden. Darüber hinaus wurden Daiquiris anstatt Sprite mit Vodka verbucht, was auch noch einmal einen preislichen Unterschied machte. Mit Übersetzungsapps konnte das Problem dann zwar geklärt werden, wir hätten uns aber trotzdem zumindest eine Entschuldigung erhofft.

2026-01-20 • via Nuitee
I
Itzel • family_with_children • us
10
Beautiful place, perfect to escape for a bit. Lagoon is beautiful and the staff is sweet
Pros:

The staff here is amazing. Everyone is very sweet and accommodating. Place is beautiful, clean and exceeded our expectations.

Cons:

Bring mosquito spray. But the staff does everything possible to help ease the bugs!

2026-01-19 • via Nuitee
T
TATIANA • couple • mx
10
Gracias al staff fue maravilloso, muy buena comida
Pros:

Es hermoso el hotel

Cons:

Nos quedamos sin energía por la tormenta, eso incluyo estar sin AA durante varias horas del dia... Por favor en Google necesitan poner como referencia la entrada más corta y en mejores condiciones al hotel ya que es la más segura, perdí una noche de estancia por qué tome el camino que me indico Google maps pero está demasiado inseguro y decidimos regresar a Bacalar centro a dormir esa noche.

2026-01-19 • via Nuitee
L
Lisa • couple • se
8
Vacker strand med lite pool. Gratis tillgång till kajaker. Trevlig och tillmötesgående personal. Toppe !
Pros:

Fins boende precis vid vattnet.

2026-01-17 • via Nuitee
S
Sibil • couple • ch
5
Würde das Hotel nicht empfehlen.
Pros:

Die Lage an der Lagune!

Cons:

Zimmer 7 mit ständigem Lärm. Personal total unpersönlich, mehrheitlich desinteressiert. Pavillon wird für romantische diner genutzt, dann wird ab Mittag aufgebaut und die Hotelgäste müssen weg.

2026-01-15 • via Nuitee
A
Andrea • extended_group • it
10
2026-01-12 • via Nuitee
G
Gal • couple • il
7
Nice hotel, not sure it’s worth the cost
Pros:

The view from the pool is amazing, the room is big and spacious.

Cons:

The location is not great. You have to take a taxi to get out, and the road to the hotel is a bit bumpy. There is no elevator, if you’re located in the rooms that are close to the lagoon, there’s a lot of steps to get there.

2026-01-12 • via Nuitee
H
Helder • couple • mx
9
2026-01-11 • via Nuitee
S
Sara Mezzetti • couple • it
9
Un pt bout de paradis à Bacalar :)
Pros:

Très joli boutique hôtel au calme directement sur la lagune, avec un service excellent.
Notre chambre était parfaite et les équipements de l'hôtel (piscine, ponton, kayaks, etc.) en superbe état.
Mention spéciale pour le petit déjeuner : très varié, avec des plats mexicains ou à l'international au choix.

Cons:

Petit bémol pour la literie à revoir pour le standing de l établissement.
A noter que le chemin qui mène à l'hôtel est une piste d'environ 2 km (pour nous, ça n'a pas été un problème, il suffit d'avancer doucement)

2026-01-10 • via Nuitee
D
Dania • family_with_children • mx
10
2026-01-07 • via Nuitee
M
MIGUEL • extended_group • mx
9
CONFORT
Pros:

La atención de todo el personal del hotel.

Cons:

El restaurante bien la comida, pero elevados los precios. El desayuno incluido excelente.

2026-01-06 • via Nuitee
A
Amanda • family_with_children • us
9
Beautiful tranquil spot
Cons:

Access down a long dirt track was a little difficult after rain but worth the stay overall.

2026-01-03 • via Nuitee
M
Maldonado • couple • mx
8
MUY BUENA
Pros:

BUENO

Cons:

ALEJADO DE BACALAR

2026-01-02 • via Nuitee