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Luxurious Accommodation with Top-notch Amenities
Experience the epitome of luxury at Safi Royal Luxury Metropolitan in Monterrey. Indulge in our exquisite rooms and enjoy the convenience of our outdoor swimming pool, fitness centre, and on-site restaurant. Let our dedicated staff cater to your every need with our 24-hour front desk and room service.
Convenient Location
Located just 5.3 km from Obispado Museum and in close proximity to ITESM Campus Monterrey and Estadio Tecnológico, our hotel offers easy access to Monterrey's top attractions. With Monterrey International Airport only 37 km away, your journey to comfort and sophistication begins as soon as you land.
Unwind in Style
After a day of exploring the city, unwind with a refreshing drink at our bar and soak in the elegant ambiance of Safi Royal Luxury Metropolitan. Book now and elevate your Monterrey experience with us.
Dear Management,
I am writing to formally express my disappointment regarding my recent stay at your hotel during the holidays.
I booked and fully paid for a room for three nights, specifically because I was traveling to see family and friends and expected to spend time with them during my stay. To my surprise, the front desk staff refused to allow any of my guests to enter my room, stating that it was “hotel policy” because my guests were not registered at check-in.
This policy was never clearly communicated during booking or at check-in, nor was I given any explanation of how one is supposed to “register” a guest I may wish to invite later. Am I expected to predict in advance who I may meet or invite? What if I reconnect with someone unexpectedly and want them to visit or spend the night? This restriction is unreasonable and contradicts my extensive experience staying in hotels around the world.
Hotels exist to provide privacy, comfort, and flexibility to paying guests. Preventing visitors from even entering my room—despite it being fully paid for—felt excessive, outdated, and frankly unacceptable. The manner in which this policy was enforced by the front desk staff only added to my frustration and significantly diminished what should have been an enjoyable holiday stay.
I believe this policy should be clearly disclosed before booking, and its application seriously reconsidered. At the very least, guests deserve transparency and respectful communication when such restrictions exist.
I hope you will take this feedback seriously and address both the policy itself and the way it is communicated and enforced. I would appreciate a response regarding how this matter will be handled.
Sincerely,
Fabian Zavala
Security guards are rude and arrogant. They think any nicely dressed women at night are prostitutes. My female friend was asked to get out of a full elevator because she did not belong there. She got out and showed the guard her room key and he walked away without a care in the world. Once she asked the front desk to speak the manager she was told that the manager will be back in 1 hour.
everything is amazing!! the hotel, service, shower, bedroom, the swimmingpool, everything was more than excelente, definitely i would come back!
Luxury
Every thing awesome
Locación y calidad
Me gustó todo
Las habitaciones muy limpias y comodas
Al hacer el check in fue muy tardado
Exceptional breakfast selection. Very delicious. Place is worth staying again.
Super good
Excellent 🔥🔥
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