Safi Royal Luxury Metropolitan

Hotels
9.1 (1495 reviews)
lazaro Cardenas 2400 , Monterrey , mx

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Heated pool
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Shared stationery like menus, pens are removed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Slow WiFi

Categories

Cleanliness
8.43
Several reviews mentioned dirty AC vents and empty shower amenities.
Service
9.9
Most reviews praised the friendly service, though some had issues at registration.
Location
9.94
Many reviews highlighted the excellent location of the hotel.
Room Quality
8.89
Rooms were described as nice and comfortable, despite some issues.
Amenities
8.42
Some guests experienced issues with amenities like slow WiFi and cheap products.
Value for Money
7.88
A few guests felt the hotel was not worth the price due to various complaints.
Food and Beverage
9.43
Food quality was praised in reviews; guests enjoyed the meals offered.
Overall Experience
9.9
Despite some drawbacks, many guests had a pleasant overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:28

Property Description

Luxurious Accommodation with Top-notch Amenities
Experience the epitome of luxury at Safi Royal Luxury Metropolitan in Monterrey. Indulge in our exquisite rooms and enjoy the convenience of our outdoor swimming pool, fitness centre, and on-site restaurant. Let our dedicated staff cater to your every need with our 24-hour front desk and room service.

Convenient Location
Located just 5.3 km from Obispado Museum and in close proximity to ITESM Campus Monterrey and Estadio Tecnológico, our hotel offers easy access to Monterrey's top attractions. With Monterrey International Airport only 37 km away, your journey to comfort and sophistication begins as soon as you land.

Unwind in Style
After a day of exploring the city, unwind with a refreshing drink at our bar and soak in the elegant ambiance of Safi Royal Luxury Metropolitan. Book now and elevate your Monterrey experience with us.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 1495 reviews
Cleanliness: 8.43
Service: 9.9
Location: 9.94
Room Quality: 8.89
Amenities: 8.42
Value for Money: 7.88
Food and Beverage: 9.43
Overall Experience: 9.9
V
Venture42320515842 • Family • Houston, Texas
2
Ridiculously low quality of service
Pros:

Dear Management,
I am writing to formally express my disappointment regarding my recent stay at your hotel during the holidays.
I booked and fully paid for a room for three nights, specifically because I was traveling to see family and friends and expected to spend time with them during my stay. To my surprise, the front desk staff refused to allow any of my guests to enter my room, stating that it was “hotel policy” because my guests were not registered at check-in.
This policy was never clearly communicated during booking or at check-in, nor was I given any explanation of how one is supposed to “register” a guest I may wish to invite later. Am I expected to predict in advance who I may meet or invite? What if I reconnect with someone unexpectedly and want them to visit or spend the night? This restriction is unreasonable and contradicts my extensive experience staying in hotels around the world.
Hotels exist to provide privacy, comfort, and flexibility to paying guests. Preventing visitors from even entering my room—despite it being fully paid for—felt excessive, outdated, and frankly unacceptable. The manner in which this policy was enforced by the front desk staff only added to my frustration and significantly diminished what should have been an enjoyable holiday stay.
I believe this policy should be clearly disclosed before booking, and its application seriously reconsidered. At the very least, guests deserve transparency and respectful communication when such restrictions exist.
I hope you will take this feedback seriously and address both the policy itself and the way it is communicated and enforced. I would appreciate a response regarding how this matter will be handled.
Sincerely,
Fabian Zavala

2025-12-26 • via Tripadvisor
R
richardsS3640FD • Friends getaway
2
Single beautiful women are assumed prostitutes.
Pros:

Security guards are rude and arrogant. They think any nicely dressed women at night are prostitutes. My female friend was asked to get out of a full elevator because she did not belong there. She got out and showed the guard her room key and he walked away without a care in the world. Once she asked the front desk to speak the manager she was told that the manager will be back in 1 hour.

2025-12-04 • via Tripadvisor
O
osleralant • Family
10
Safi = excellence
Pros:

everything is amazing!! the hotel, service, shower, bedroom, the swimmingpool, everything was more than excelente, definitely i would come back!

2025-11-27 • via Tripadvisor
O
Omar • family_with_children • us
10
I had a great time
Pros:

Luxury

Cons:

Every thing awesome

2025-10-18 • via Nuitee
F
Fernando • couple • us
10
2025-10-18 • via Nuitee
F
Fernando • couple • us
10
2025-10-18 • via Nuitee
F
Fernando • couple • us
10
2025-10-18 • via Nuitee
E
edgare2378 • solo_traveller • us
10
2025-10-16 • via Nuitee
C
Cristina • family_with_children • us
10
Confortable, excelente calidad y servicio
Pros:

Locación y calidad

Cons:

Me gustó todo

2025-10-15 • via Nuitee
N
nagazi • family_with_children • mx
9
2025-10-14 • via Nuitee
A
Anna • couple • us
10
2025-10-14 • via Nuitee
1
1Shizumasama • extended_group • mx
8
Pros:

Las habitaciones muy limpias y comodas

Cons:

Al hacer el check in fue muy tardado

2025-10-13 • via Nuitee
A
Anna • couple • us
10
2025-10-13 • via Nuitee
A
Anna • couple • us
10
2025-10-13 • via Nuitee
R
Refugio
10
Pros:

Exceptional breakfast selection. Very delicious. Place is worth staying again.

2025-10-12 • via Nuitee
R
Raul Alberto
10
Pros:

Super good

2025-10-12 • via Nuitee
• couple • us
10
2025-10-11 • via Nuitee
P
Pedro • couple • us
10
2025-10-11 • via Nuitee
• couple • us
10
2025-10-11 • via Nuitee
T
Teodoro
10
Pros:

Excellent 🔥🔥

2025-10-11 • via Nuitee