Ostay Ueno

Hotels
8.9 (684 reviews)
Taito-ku Higashiueno 5-22-4 , Tokyo , jp

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Responsive service
Convenient location
Good value for money
Cons:
Minor furniture issues
Beds could be more comfortable
Some amenities are not well-maintained

Categories

Cleanliness
8.55
Reviews indicate that rooms are clean and spacious, but some comments suggest minor issues with the furniture.
Service
9.22
Customers described the service as responsive and accommodating, which enhances the overall experience.
Location
9.26
The property is well-located near transportation and shopping facilities, making it convenient for visitors.
Room Quality
8.9
Rooms are described as spacious and comfortable, with some minor complaints regarding bed comfort.
Amenities
8.74
Amenities are noted to be sufficient and well-maintained, despite some equipment issues being highlighted.
Value for Money
8.7
Good value for the quality provided, according to customer feedback.
Food and Beverage
8.75
Food options nearby and cooking facilities are available; some minor improvements could enhance the experience.
Overall Experience
9.12
Overall satisfaction is high, with many customers expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:59

Property Description

Central Location in Tokyo
Located in the heart of Tokyo, Minn Higashi-Ueno is just steps away from iconic temples and cultural landmarks, offering convenience and easy access to the city's vibrant atmosphere.

Comfortable and Convenient Amenities
Enjoy the comforts of home in our fully equipped units, complete with a kitchen, washing machine, and flat-screen TV. With air conditioning and free WiFi, your stay is sure to be relaxing and hassle-free.

Family-Friendly Accommodation
Ideal for families, our aparthotel features spacious family rooms, ensuring everyone has plenty of space to unwind and make the most of their Tokyo adventure.

Ready to experience the best of Tokyo? Book your stay at Minn Higashi-Ueno now for a memorable and convenient trip to the bustling capital of Japan.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.9
Based on 684 reviews
Cleanliness: 8.55
Service: 9.22
Location: 9.26
Room Quality: 8.9
Amenities: 8.74
Value for Money: 8.7
Food and Beverage: 8.75
Overall Experience: 9.12
C
Cheng hung • family_with_children • tw
8
入住手續簡便，房間明亮又乾淨，除了地點距離地鐵站稍遠，其餘都很好
Pros:

入住手續簡便，房間明亮又乾淨

Cons:

除了地點距離地鐵站稍遠，其餘都很好

2026-02-12 • via Nuitee
T
Teryn • family_with_children • au
9
2026-02-10 • via Nuitee
F
Fatima • family_with_children • ph
10
We had a great stay and will definited consider booking again when we
Pros:

The room was big and can fit up to 6 adults. We were able to relax and eat together in the dining after a tiring day. Beds are big and comfortable.

Cons:

A little far from the station but manageable. Hope you can also update the tv to a smart one so we can watch Netflix and youtube.

2026-02-08 • via Nuitee
F
FANG HUAN • extended_group • tw
10
空間乾淨又大足夠五個成人住宿，床舖很好睡； 附近就有超市，採購回來煮食很方便！
Pros:

空間、床舖、浴廁、洗烘衣機

Cons:

沒有

2026-01-31 • via Nuitee
S
seibu • family_with_children • tw
10
Pros:

住宿地點非常好，安靜又離地鐵站頗近，附近還有超市可採買補給品

2026-01-31 • via Nuitee
F
Fenix Liu • family_with_children • tw
9
房間空間很大, 很適合3到5人的小家庭
Pros:

臨近上野車站以及銀座線的稻荷町站, 走路也能到淺草寺, 位置相當方便.
密碼鎖進出也很方便, 不用擔心忘記帶鑰匙的問題.
房間內的空間很大, 四張雙人床大小的床位, 有超過一半的空間都是床的空間.
除此之外還有一張四人桌, 吃東西或是平時休息都可以在這個空間裡活動, 對3~5人的小家庭來說空間寬敞不擁擠.
這個房間我們最需要的有幾個部份
1. 小廚房的部份, 可以自行準備早餐或是簡單的餐食.
2. 房間附有洗衣機, 讓我們可以每天洗衣服.
3. 房間內還附有晾衣桿, 洗好的衣服可以馬上晾起來, 因為房間的空間夠大, 因此也不會覺得擁擠.
4. 另外房間內有兩套廁所以及洗臉臺, 有兩個人同時需要用的時候不需要排隊.

Cons:

可惜沒有浴缸, 但這是一開始訂房時就知道的.
廚房有附簡單的餐具以及鍋具, 但很可惜的是不沾鍋的平底鍋已經嚴重損傷, 我們不敢使用.

2026-01-31 • via Nuitee
N
Nice • family_with_children • tw
8
2026-01-28 • via Nuitee
D
Dale • family_with_children • tw
9
環境安靜 ， 房間整潔乾淨。離上野車站步行距離
2026-01-28 • via Nuitee
S
seibu • family_with_children • tw
10
Pros:

非常讚的房間

2026-01-28 • via Nuitee
N
Nice • family_with_children • tw
8
2026-01-28 • via Nuitee
L
Leighton • family_with_children • au
9
2026-01-27 • via Nuitee
W
Will • extended_group • au
4
Good spot, dissapointing to end the stay with them trying to charge $1500 Aud
Pros:

It was a good location however the room is very small

Cons:

They tried to charge $1500 AUD for a toilet that was clogged before our stay

2026-01-27 • via Nuitee
C
CHRISTIN • family_with_children • au
7
Basic and good location to explore Tokyo from. No fuss check in. Good communication.
Pros:

The proximity to Uneo station and shopping district. Not far from Asakusa. Close to 7-11, Supermarket. Code access after hours to ground floor, then lift to room level floor. It was a pretty quiet residential area, so not too busy. Nice open plan, large room, fridge and dining / living area. 2 toilets!

Cons:

The double beds are singles joined, so you have to sleep on 1 side. They were a little hard so not the best sleep, maybe a Japan thing. We must have had a heavy heel walker staying on floor above us, so was a a bit noisey some nights late. Mentioned to the staff, so they must have had a word to them as it was quieter on our last night. The dining chairs and kitchen carpet were a bit grubby,

2026-01-26 • via Nuitee
I
I Chian • extended_group • tw
9
2026-01-24 • via Nuitee
C
Cindy • extended_group • au
9
Pros:

Location was great! Very convenient when you are trying to get around places. They provided resources such as a fridge and washing machine.

Cons:

The room was a little small, so it was hard to hang/store clothes.

2026-01-23 • via Nuitee
D
Dylan • extended_group • au
10
Pros:

Good space for a group

2026-01-21 • via Nuitee
L
LiangFeng • family_with_children • tw
9
2026-01-19 • via Nuitee
Y
YU FEN • extended_group • nz
10
The location is great, the room is comfortable and bright, and the value for money is excellent.
Pros:

The room was very spacious. It’s about a 6-minute walk to the subway station, and only 2 minutes to a 24-hour convenience store. Super convenient! Due to my flight schedule, I needed early check-in and luggage storage. The staff responded promptly and were very kind and helpful. I’m truly grateful for their support. Thanks to them, I had a wonderful stay and a great experience in Tokyo!

Cons:

I really enjoyed the spacious and comfortable room. One small suggestion: since it's on the top floor and gets bright quite early (around 4 a.m.), adding curtains or blackout blinds could make it even better for sleeping.

2026-01-19 • via Nuitee
亘薇 • extended_group • tw
10
2026-01-19 • via Nuitee
J
Julie • family_with_children • au
10
It was perfect for what we were looking for and will definitely stay there again if we are in the area.
Pros:

We are a family of 5 and the apartment suited us perfectly. It was only a short stay but had everything we needed. The location was very central too.

2026-01-19 • via Nuitee