Hotel Waterloo Singapore - Handwritten Collection

Hotels
•
Handwritten Collection
78 Waterloo Street , Singapore , sg

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Very clean, modern rooms
Attentive and professional staff (named staff praised)
Excellent, central location near MRT
Family-friendly (connecting rooms, pool, kids enjoyed)
Innovative in-room tech (AI control box) and robot delivery
Unlimited filtered drinking water provided
Good value for money
Good WiFi
Cons:
Rooms are small/tight
No changing room mentioned
Fitness centre is claustrophobic/small
Paid breakfast buffet can be crowded with limited space/options

Categories

Cleanliness
1
Multiple reviewers call the rooms 'very clean' and modern; housekeeping and bedding praised.
Service
1
Staff repeatedly described as very good, attentive and professional (specific praise for Michael and helpful team).
Location
1
Excellent, very convenient location — immediate access to Bencoolen MRT and within walking distance of Bras Basah/Bugis and nearby attractions.
Room Quality
1
Mixed: rooms are modern and clean but several guests note rooms are small/tight; complaints include limited space and lack of a changing room and a claustrophobic fitness centre.
Amenities
1
Positive amenities mentioned: pool with towels provided, in-room AI control box, robot delivery, unlimited filtered drinking water; family-friendly touches.
Value for Money
1
Several guests explicitly note good value for money and recommend the hotel as affordable for its location and features.
Food and Beverage
1
Mixed to negative: while some families enjoyed the breakfast spread (Western and Asian options), others found the paid buffet crowded with limited space and choices, detracting from the experience.
Overall Experience
1
Overall mixed: strengths in service, location and cleanliness but significant drawbacks (small rooms, crowded breakfast, limited gym space) reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:42

Property Description

Experience the perfect blend of luxury and comfort at Hotel Waterloo Singapore - Handwritten Collection.

Outdoor Oasis
Unwind in our stunning outdoor swimming pool, surrounded by lush greenery that provides a tranquil escape from the bustling city.

Culinary Delights
Savor a delectable buffet, continental, or American breakfast at our on-site restaurant and bar, offering a delightful start to your day.

Prime Location
Situated just steps away from popular attractions like City Hall MRT Station, Bugis Street, and the Singapore Art Museum, explore the vibrant heart of the city with ease.

Whether for business or leisure, your ideal getaway awaits. Book your stay at Hotel Waterloo Singapore now!

Important information:

In accordance with Hotel Licensing and Government regulations, guests are required to present a physical Singapore NRIC or a physical passport upon check-in. Please note that other forms of identification – such as Digital Singpass ID, work passes (Work Permit, Special Pass, Employment Pass), long-term passes, students pass, driving licenses and any other form of membership cards are strictly not accepted for registration purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
N
Nicole • family_with_children • fr
10
2026-07-25 • via Nuitee
I
Ionut • solo_traveller • ro
8
Pleasant stay in Singapore
Pros:

Close to mrt / city center and malls. Clean, everything works.

Cons:

Very small rooms, poorly insulated (could hear everything that was happening in the same room although my neighbors were not particulay noisy). Rather poor breakfast as far as European food goes.

2026-07-25 • via Nuitee
W
Wilda • solo_traveller • ph
8
Overall great and definetely come back again
Pros:

Very clean. Breakfasts with variety.

Cons:

The bidet.

2026-07-25 • via Nuitee
J
Jan-Terje • solo_traveller • no
10
2026-07-24 • via Nuitee
S
Sara • couple • es
9
Muy buena opción en Singapur
Pros:

Hotel muy moderno, con un concepto muy práctico y todo digitalizado. El desayuno es muy correcto, la ubicación es buena y la relación calidad-precio es excelente. Además, el personal fue muy amable durante toda la estancia.

Cons:

La única pega es que la habitación era bastante pequeña, aunque es algo normal en Singapur.

2026-07-24 • via Nuitee
C
Christian • family_with_children • at
7
Nettes Hotel für den City-Trip
Pros:

Gratis „infused“ Water neben der Rezeption. Poolbereich genau richtig. Lage ist Top!

Cons:

Beim Frühstück wenig Platz und man wird von Chinesen regelrecht überrannt. Leider kaum Früchte oder frisches zum Frühstück.
Ach ja: diese App mit dem Zimmerschlüssel funktioniert überhaupt nicht- gleich garnicht versuchen, genauso wie die unnötige KI am Zimmer (ausstecken!).

2026-07-23 • via Nuitee
B
Bart • family_with_children • be
7
Praktisch gelegen hotel, heel proper maar ook druk.
Pros:

Vlotte service aan de incheckbalie, goede locatie, uitgebreid ontbijt, dicht bij de metro.

Cons:

Heel druk aan het buffet bij het ontbijt, te sterke airco bij het ontbijt, kleine kamers, Liften gaan te traag, je moet soms heel lang wachten.

2026-07-23 • via Nuitee
M
Monika • solo_traveller • ch
9
Pros:

Sehr freundliches Personal. Grosszügiges und ruhiges Zimmer.

2026-07-23 • via Nuitee
B
Buri • solo_traveller • ch
10
2026-07-23 • via Nuitee
Y
YOSHIHIRO • solo_traveller • jp
10
2026-07-23 • via Nuitee
A
Ainhauser • couple • it
8
Lage sehr gut, Frühstück abwechslungsreich, unbegrenzt gefiltertes Wasser, etwas kleine Zimmer
Pros:

Lage, jeden Tag Variation beim Frühstück, gefiltertes Wasser im Hotelzimmer

Cons:

Kleine etwas klein, warm ohne Klimaanlage in der Nacht (im Juli), Glasfassade heizt auf

2026-07-22 • via Nuitee
D
David • solo_traveller • se
7
Pros:

Läget, nytt och fräscht, jättebra service.

Cons:

Hård säng, litet rum, frukosten lite för begränsad.

2026-07-22 • via Nuitee
M
Maria Lourdes • family_with_children • ca
10
Very convenient location
Pros:

Its was near to the train station the yellow line that will bring you to Marina Bay sands and the green line that brings you to the shoppings malls

Cons:

They doesnot have microwave that you can heat up some local foods that you bought when you want to try some local foods.

2026-07-22 • via Nuitee
D
Dennis • family_with_children • au
10
2026-07-22 • via Nuitee
P
Philippe • couple • ca
9
2026-07-22 • via Nuitee
C
Carla • solo_traveller • es
7
Pros:

L’allotjament es super modern i còmode!

Cons:

El personal de recepción era massa seriòs… potser es una questió cultural, però quan marxes de viatge esperes un tracte amable a l’hotel! En canvi, els treballadors de neteja i d’altres van ser un encant!

2026-07-21 • via Nuitee
Z
Zümrüt Zehra • couple • ch
9
2026-07-21 • via Nuitee
S
Stephen Geoffrey David • solo_traveller • my
8
Pros:

Very cool and friendly boutique hotel.
The rooms are small but perfectly functional. The beds are comfortable.

2026-07-21 • via Nuitee
L
Lena • solo_traveller • ch
9
2026-07-21 • via Nuitee
M
Mintes • solo_traveller • nl
5
Toplocatie, maar veel minpunten
Pros:

Locatie

Cons:

Weinig ligplekken zwembad, ontbijt, gehorig

2026-07-20 • via Nuitee