Hotel Waterloo Singapore - Handwritten Collection

Hotels
•
Handwritten Collection
78 Waterloo Street , Singapore , sg

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Facilities

Meeting rooms
Fitness facilities
Express check-out
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Very clean, modern rooms
Attentive and professional staff (named staff praised)
Excellent, central location near MRT
Family-friendly (connecting rooms, pool, kids enjoyed)
Innovative in-room tech (AI control box) and robot delivery
Unlimited filtered drinking water provided
Good value for money
Good WiFi
Cons:
Rooms are small/tight
No changing room mentioned
Fitness centre is claustrophobic/small
Paid breakfast buffet can be crowded with limited space/options

Categories

Cleanliness
1
Multiple reviewers call the rooms 'very clean' and modern; housekeeping and bedding praised.
Service
1
Staff repeatedly described as very good, attentive and professional (specific praise for Michael and helpful team).
Location
1
Excellent, very convenient location — immediate access to Bencoolen MRT and within walking distance of Bras Basah/Bugis and nearby attractions.
Room Quality
1
Mixed: rooms are modern and clean but several guests note rooms are small/tight; complaints include limited space and lack of a changing room and a claustrophobic fitness centre.
Amenities
1
Positive amenities mentioned: pool with towels provided, in-room AI control box, robot delivery, unlimited filtered drinking water; family-friendly touches.
Value for Money
1
Several guests explicitly note good value for money and recommend the hotel as affordable for its location and features.
Food and Beverage
1
Mixed to negative: while some families enjoyed the breakfast spread (Western and Asian options), others found the paid buffet crowded with limited space and choices, detracting from the experience.
Overall Experience
1
Overall mixed: strengths in service, location and cleanliness but significant drawbacks (small rooms, crowded breakfast, limited gym space) reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:42

Property Description

Experience the perfect blend of luxury and comfort at Hotel Waterloo Singapore - Handwritten Collection.

Outdoor Oasis
Unwind in our stunning outdoor swimming pool, surrounded by lush greenery that provides a tranquil escape from the bustling city.

Culinary Delights
Savor a delectable buffet, continental, or American breakfast at our on-site restaurant and bar, offering a delightful start to your day.

Prime Location
Situated just steps away from popular attractions like City Hall MRT Station, Bugis Street, and the Singapore Art Museum, explore the vibrant heart of the city with ease.

Whether for business or leisure, your ideal getaway awaits. Book your stay at Hotel Waterloo Singapore now!

Important information:

In accordance with Hotel Licensing and Government regulations, guests are required to present a physical Singapore NRIC or a physical passport upon check-in. Please note that other forms of identification – such as Digital Singpass ID, work passes (Work Permit, Special Pass, Employment Pass), long-term passes, students pass, driving licenses and any other form of membership cards are strictly not accepted for registration purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
T
Timotheus • family_with_children • de
10
2026-05-09 • via Nuitee
E
emre • couple • tr
9
Doğa dostu ve yeni nesil konaklama
Pros:

Geri dönüşüm düşünülerek: odadaki çöpler ayrılmış(geri dönüşüm ve normal çöp kovaları var)
Su arıtma sistemi mevcut(ilk kez bir otelde görüyorum)
Herşey dijital:chek-in ve out(özel bir uygulama kullanılıyor cep tlf da)
Odada oteli anlatan,ai içeren cihaz var(ona hem otel ,hem şehir herşeyi sorabiliyorsun)

Cons:

Oda küçük

2026-05-09 • via Nuitee
S
suifen • family_with_children • cn
10
2026-05-08 • via Nuitee
G
GUNTHON • family_with_children • th
9
2026-05-08 • via Nuitee
T
Theodora Cristina • couple • nl
10
Highly recommended for your stay in Singapore
Pros:

Our stay at this hotel was excellent in a rather quiet area. The room was spotless and spacious. Its location is ideal, within walking distance of the city center and just two minutes from the subway. It is also very close to restaurants and tourist attractions. While the fitness center is a bit compact, it’s well-equipped for a basic workout. The pool is a fantastic bonus, and it’s clear that this is a new hotel.

2026-05-08 • via Nuitee
A
Ann • couple • be
9
Great stay!
Pros:

Great clean hotel! Very well located near public transport

Cons:

/

2026-05-07 • via Nuitee
N
Nicolas Julian • couple • ch
9
2026-05-07 • via Nuitee
T
Tony Colverd • solo_traveller • au
8
Pros:

Small room but had everything you need

Cons:

Not much

2026-05-07 • via Nuitee
D
Daniela • solo_traveller • ro
10
2026-05-07 • via Nuitee
P
Paul • couple • us
10
Pros:

Location, great breakfast

Cons:

Small room

2026-05-06 • via Nuitee
A
aw9some • solo_traveller • de
7
Pros:

Lage war top, Personal war freundlich

Cons:

Das Bett war leider zu klein, so dass ich mit 184 cm mit Füßen aus dem Bett hängend schlafen musste

2026-05-06 • via Nuitee
F
FranBernaola • solo_traveller • es
10
2026-05-06 • via Nuitee
S
Sherida • couple • au
9
Would stay again
Pros:

Good location
Nice breakfast. Best this trip by far !!
Clean comfortable with good shower

Cons:

Rooms were quite small but very compact and had everything we needed

2026-05-06 • via Nuitee
F
Falk • couple • de
9
2026-05-06 • via Nuitee
S
Shahzad • couple • pk
8
2026-05-06 • via Nuitee
P
Pei-Ju • extended_group • tw
10
非常棒
Pros:

住宿地點方便抵達，飯店人員都十分親切友善。早上去機場時如有需要，櫃台人員也很樂意協助叫車。
一樓大廳設有迎賓飲料很不錯。
房間雖然不算大但是很乾淨整潔，設計也很新穎。房間內設有淨水器能直接喝到飲用水這點非常棒。

2026-05-06 • via Nuitee
S
Sandra • couple • gb
9
Excellent and I would definitely stay again
Pros:

Exceptionally clean, excellent location. The staff were amazing, friendly, extremely helpful and nothing was too much trouble.

Cons:

We booked a twin room which was a little small for our requirements on reflection, but a lovely room nonetheless. The beds were very comfortable

2026-05-05 • via Nuitee
S
Sanchari • solo_traveller • in
10
Waterloo You are the Best
Pros:

Very friendly and generous staff .. excellent ambience,superb cleanliness,good food.

2026-05-05 • via Nuitee
E
Elvira • solo_traveller • nl
9
2026-05-05 • via Nuitee
N
Nisley • solo_traveller • ee
10
2026-05-04 • via Nuitee