Hotel Waterloo Singapore - Handwritten Collection

Hotels
•
Handwritten Collection
78 Waterloo Street , Singapore , sg

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very clean, modern rooms
Attentive and professional staff (named staff praised)
Excellent, central location near MRT
Family-friendly (connecting rooms, pool, kids enjoyed)
Innovative in-room tech (AI control box) and robot delivery
Unlimited filtered drinking water provided
Good value for money
Good WiFi
Cons:
Rooms are small/tight
No changing room mentioned
Fitness centre is claustrophobic/small
Paid breakfast buffet can be crowded with limited space/options

Categories

Cleanliness
1
Multiple reviewers call the rooms 'very clean' and modern; housekeeping and bedding praised.
Service
1
Staff repeatedly described as very good, attentive and professional (specific praise for Michael and helpful team).
Location
1
Excellent, very convenient location — immediate access to Bencoolen MRT and within walking distance of Bras Basah/Bugis and nearby attractions.
Room Quality
1
Mixed: rooms are modern and clean but several guests note rooms are small/tight; complaints include limited space and lack of a changing room and a claustrophobic fitness centre.
Amenities
1
Positive amenities mentioned: pool with towels provided, in-room AI control box, robot delivery, unlimited filtered drinking water; family-friendly touches.
Value for Money
1
Several guests explicitly note good value for money and recommend the hotel as affordable for its location and features.
Food and Beverage
1
Mixed to negative: while some families enjoyed the breakfast spread (Western and Asian options), others found the paid buffet crowded with limited space and choices, detracting from the experience.
Overall Experience
1
Overall mixed: strengths in service, location and cleanliness but significant drawbacks (small rooms, crowded breakfast, limited gym space) reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:42

Property Description

Experience the perfect blend of luxury and comfort at Hotel Waterloo Singapore - Handwritten Collection.

Outdoor Oasis
Unwind in our stunning outdoor swimming pool, surrounded by lush greenery that provides a tranquil escape from the bustling city.

Culinary Delights
Savor a delectable buffet, continental, or American breakfast at our on-site restaurant and bar, offering a delightful start to your day.

Prime Location
Situated just steps away from popular attractions like City Hall MRT Station, Bugis Street, and the Singapore Art Museum, explore the vibrant heart of the city with ease.

Whether for business or leisure, your ideal getaway awaits. Book your stay at Hotel Waterloo Singapore now!

Important information:

In accordance with Hotel Licensing and Government regulations, guests are required to present a physical Singapore NRIC or a physical passport upon check-in. Please note that other forms of identification – such as Digital Singpass ID, work passes (Work Permit, Special Pass, Employment Pass), long-term passes, students pass, driving licenses and any other form of membership cards are strictly not accepted for registration purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
V
Vital Durand • couple • fr
8
2026-08-22 • via Nuitee
Y
Yeh • solo_traveller • tw
8
很不錯
Pros:

房間雖然不大，但很乾淨很舒適！一個人住很剛好
距離地鐵站近，很多地點走路也都能到

2026-08-22 • via Nuitee
C
ciro • couple • it
8
Pros:

Pulizia e posizione

Cons:

Niente

2026-08-22 • via Nuitee
J
Jimmy • solo_traveller • my
9
Pros:

Staff are very friendly and helpful

Cons:

My bed feels whopping

2026-08-22 • via Nuitee
S
Snehal • family_with_children • jp
9
2026-08-22 • via Nuitee
O
Orlie • solo_traveller • sg
10
Pros:

All

Cons:

None

2026-08-21 • via Nuitee
A
Anindya Dey • family_with_children • in
10
2026-08-21 • via Nuitee
M
Marvin • solo_traveller • de
8
2026-08-21 • via Nuitee
T
Tham • couple • my
10
2026-08-21 • via Nuitee
F
Fabio • solo_traveller • it
9
Pros:

Staff piscina colazione

Cons:

Dimensione della camera

2026-08-20 • via Nuitee
D
Dorothea • solo_traveller • de
9
Tolles Hotel
Pros:

Rundum perfekt, Personal, Zimmergrösse, Lage des Hotels ... gerne wieder.

2026-08-20 • via Nuitee
A
Auriane • couple • fr
8
Pros:

Très bel hôtel confortable

Cons:

Chambre petite et piscine très petite sans transats et à l’ombre … dommage car on a du mal à en profiter

2026-08-20 • via Nuitee
J
Johan • family_with_children • nl
7
Okay, but next time I would choose something else
Pros:

Location was okay

Cons:

Very small rooms
Breakfast buffet was cramped and too many people walking around. Not a very pleasant experience
Choice for breakfast was limited

2026-08-20 • via Nuitee
S
Saif • solo_traveller • om
8
Cons:

The room was small . Although I like the big glass in one side of the room being not reflected glasses made the whole room seen front other opposite ones. You should keep curtains closed all the time ⏲️

2026-08-20 • via Nuitee
C
Christos • solo_traveller • gr
8
2026-08-20 • via Nuitee
J
JONGHWA • solo_traveller • kr
10
Pros:

지하철 역이 바로 후문 뒤에 있고 관광지들이 걸어서 20분 내외로 몰려있어서 움직이기 편안했음. 조식은 기본적인 것들만 있어 간단하게 먹기 좋았어요.

Cons:

방은 좀 작아요.

2026-08-19 • via Nuitee
C
Charalampos • couple • gr
10
Best experience
Pros:

The access to the hotel was super easy.
Exactly back the hotel is the metro.
The room was really clean and it included everything. Everything is automated like check in and check out making our life easier.
The pool was clean and their are towels before get there.
Breakfast was delicious and every day it was changing.
Lastly the people that work there are so kind and ready to help you all the time.

2026-08-19 • via Nuitee
B
Benkaireche • couple • ma
9
2026-08-19 • via Nuitee
P
Pascal • couple • de
10
2026-08-19 • via Nuitee
R
Ruby • family_with_children • be
10
Een heerlijk en comfortabel verblijf in Singapore, zeker een aanrader! 🇸🇬❤️
Pros:

De accommodatie was schoon, comfortabel en goed gelegen. Het personeel was vriendelijk en behulpzaam. We hebben genoten van ons verblijf.

Cons:

Eigenlijk hebben we geen grote minpunten ervaren. Alles was naar wens.

2026-08-19 • via Nuitee