Hotel Waterloo Singapore - Handwritten Collection

Hotels
•
Handwritten Collection
8.8 (1309 reviews)
78 Waterloo Street , Singapore , SG

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near MRT / very convenient
Very clean, modern rooms
Friendly and helpful staff (concierge praised)
Good breakfast (varied/copious)
Gym and small pool available
High-tech room features / new hotel
Free drinks available near bar
Comfortable beds and linens
Cons:
Rooms are quite small
Limited storage / no wardrobe in some rooms
Bar staff poor or unavailable / wait for bartender
Breakfast area can be crowded
Gym and some spaces are small
Some guests feel price is high for room size

Categories

Cleanliness
9.4
Multiple reviews repeatedly praise cleanliness — rooms described as 'very very clean', 'clean and high tech' and 'well maintained'.
Service
8.8
Staff frequently described as friendly and helpful with a standout concierge; some negative notes about night staff focus and poor or non-existent bar service.
Location
9.6
Consistently highlighted as excellent and very convenient, directly next to MRT stations and easy access to the city — a major strength in many reviews.
Room Quality
7.6
Rooms are modern, comfortable and clean but repeatedly described as quite small with limited storage (no/insufficient wardrobe) and occasionally tight for two travellers.
Amenities
9.2
Good range of amenities mentioned — gym, small pool, high-tech room features, free drinks near the bar and a well-equipped property; some notes that the gym and certain spaces are compact.
Value for Money
8
Mixed sentiment: several reviewers praise quality/price and find it affordable, while others feel the small room size makes it a bit expensive compared with similar hotels.
Food and Beverage
8.4
Breakfast is generally described as good, varied and copious; a few reviewers missed more European breakfast options and the breakfast area can be crowded. Bar staffing/wait times noted as a negative.
Overall Experience
9.4
Overall impression is very positive — many guests say they would stay again, praising location, cleanliness and helpful staff despite small rooms and occasional service shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:40

Property Description

Experience the perfect blend of luxury and comfort at Hotel Waterloo Singapore - Handwritten Collection.

Outdoor Oasis
Unwind in our stunning outdoor swimming pool, surrounded by lush greenery that provides a tranquil escape from the bustling city.

Culinary Delights
Savor a delectable buffet, continental, or American breakfast at our on-site restaurant and bar, offering a delightful start to your day.

Prime Location
Situated just steps away from popular attractions like City Hall MRT Station, Bugis Street, and the Singapore Art Museum, explore the vibrant heart of the city with ease.

Whether for business or leisure, your ideal getaway awaits. Book your stay at Hotel Waterloo Singapore now!

Important information:

In accordance with Hotel Licensing and Government regulations, guests are required to present a physical Singapore NRIC or a physical passport upon check-in. Please note that other forms of identification – such as Digital Singpass ID, work passes (Work Permit, Special Pass, Employment Pass), long-term passes, students pass, driving licenses and any other form of membership cards are strictly not accepted for registration purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 1309 reviews
Cleanliness: 9.4
Service: 8.8
Location: 9.6
Room Quality: 7.6
Amenities: 9.2
Value for Money: 8
Food and Beverage: 8.4
Overall Experience: 9.4
C
Christine • couple • gb
9
Pros:

Friendly staff, modern clean room. Easy to arrange late checkout (dependant on availability) and luggage storage. So close to the museum and Fort Canning Park which was amazing - try Le Jardin cafe

Cons:

I suppose the thing I didn't like was the wash basin being outside the toilet area. I always think that is odd, but it is not unusual now. Also the light above the basin was pretty, but ineffective.

2026-10-31 • via Nuitee
M
Martina • family_with_children • cz
7
Pros:

Pohodlná postel, každodenně čistě povlečená. Set na přípravu kávy a čaje.

Cons:

Slabší snídaně

2026-10-31 • via Nuitee
M
Martina • family_with_children • cz
8
2026-10-31 • via Nuitee
N
Nikolaos • family_with_children • gb
10
Great
Pros:

New building, clean and good facilities. 24hr staff help promptly

Cons:

Nothing

2026-10-31 • via Nuitee
M
Max • couple • de
10
2026-10-30 • via Nuitee
A
Antonia • solo_traveller • at
10
2026-10-30 • via Nuitee
B
Björn • solo_traveller • de
9
Modernes, sehr gut angeschlossenes und gelegenes Hotel, mit ein wenig Platzproblemen
Pros:

Super Lage, 5 min von MRT, super freundliches Personal, absolute Sauberkeit. Toller Roomservervice. Sehr bequeme Betten.

Cons:

Wenig. Im Zimmer ist der Stauraum zu knapp: 2 kleine Regalbretter, Kleiderstange mit 5 Kleiderbügeln. Kein Schrank. Also muss der Koffer Helfen. Für eine Woche schon für eine Person in einem Doppelzimmer zu wenig. Der Buffetraum zum Frühstück ist relativ zu klein für die Menge an Leuten, selbst um 7 Uhr Stau am Buffet. Der Fittnessraum kann max. 3 Leute parallel beherbergen. Auch zu klein für die Größe des Hotels.

2026-10-30 • via Nuitee
D
DanGou9 • couple • fr
9
Pros:

Emplacement central, calme

Cons:

Il manque une penderie
La taille de la chambre ne permet pas de laisser les valises ouvertes

2026-10-30 • via Nuitee
Y
YUTA • solo_traveller • jp
8
2026-10-30 • via Nuitee
V
Vuyokazi • solo_traveller • za
10
It was a great stay, a very tech driven hotel that makes everything so much easier.
Pros:

Very clean, everything looks new. Tech driven, smooth check in and check out process. Easy to access via public transport.

Cons:

One thing to improve: Breakfast didn’t have labels for food one morning. Which was not great for someone with dietary restrictions/requirements and there was no one available to help.

2026-10-29 • via Nuitee
M
Martin • couple • ch
9
Pros:

Praktisch eingerichtet, geniale Aussicht (und wir waren nur im 8. von 14 Stockwerken), gutes Bett. Die U-Bahn ist eine Minute weg (wenn man am Hinterausgang des Hotels vorbeigeht). Das Frühstück ist ebenfalls gut, aber teuer… gegenüber kann man günstig und lokaltypisch frühstücken.

Cons:

Zu wenig Platz für Kleider, kein Tisch.

2026-10-29 • via Nuitee
S
Sousa • solo_traveller • pt
10
Pros:

Cozy place with wonderful staff

2026-10-28 • via Nuitee
M
mifo27 • couple • sk
10
Pros:

Skvelá lokalita, raňajky i proces ubytovania a odhlásenia.

2026-10-28 • via Nuitee
J
Jessica • couple • nl
10
Perfect!
Pros:

Everything was perfect!

2026-10-28 • via Nuitee
S
Sivasamy • family_with_children • in
8
2026-10-28 • via Nuitee
J
John • solo_traveller • au
10
2026-10-28 • via Nuitee
S
Souad • couple • fr
10
Pros:

Superbe hôtel, très bien placé et permettant d'avoir accès facilement à toutes les attractions les plus touristiques et restaurants.
Les équipements étaient au top, la chambre très propre et agréable. Le personnel était très serviable et gentil.
Nous recommandons sans problème !

Cons:

Rien, tout était super.

2026-10-28 • via Nuitee
J
Jane • couple • ca
10
Pros:

Great location, very clean. Bigger room than expected.

2026-10-28 • via Nuitee
Y
YUN JOU • couple • tw
8
2026-10-28 • via Nuitee
D
Dashan • solo_traveller • za
9
2026-10-28 • via Nuitee