Hotel Waterloo Singapore - Handwritten Collection

Hotels
•
Handwritten Collection
78 Waterloo Street , Singapore , sg

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Very clean, modern rooms
Attentive and professional staff (named staff praised)
Excellent, central location near MRT
Family-friendly (connecting rooms, pool, kids enjoyed)
Innovative in-room tech (AI control box) and robot delivery
Unlimited filtered drinking water provided
Good value for money
Good WiFi
Cons:
Rooms are small/tight
No changing room mentioned
Fitness centre is claustrophobic/small
Paid breakfast buffet can be crowded with limited space/options

Categories

Cleanliness
1
Multiple reviewers call the rooms 'very clean' and modern; housekeeping and bedding praised.
Service
1
Staff repeatedly described as very good, attentive and professional (specific praise for Michael and helpful team).
Location
1
Excellent, very convenient location — immediate access to Bencoolen MRT and within walking distance of Bras Basah/Bugis and nearby attractions.
Room Quality
1
Mixed: rooms are modern and clean but several guests note rooms are small/tight; complaints include limited space and lack of a changing room and a claustrophobic fitness centre.
Amenities
1
Positive amenities mentioned: pool with towels provided, in-room AI control box, robot delivery, unlimited filtered drinking water; family-friendly touches.
Value for Money
1
Several guests explicitly note good value for money and recommend the hotel as affordable for its location and features.
Food and Beverage
1
Mixed to negative: while some families enjoyed the breakfast spread (Western and Asian options), others found the paid buffet crowded with limited space and choices, detracting from the experience.
Overall Experience
1
Overall mixed: strengths in service, location and cleanliness but significant drawbacks (small rooms, crowded breakfast, limited gym space) reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:42

Property Description

Experience the perfect blend of luxury and comfort at Hotel Waterloo Singapore - Handwritten Collection.

Outdoor Oasis
Unwind in our stunning outdoor swimming pool, surrounded by lush greenery that provides a tranquil escape from the bustling city.

Culinary Delights
Savor a delectable buffet, continental, or American breakfast at our on-site restaurant and bar, offering a delightful start to your day.

Prime Location
Situated just steps away from popular attractions like City Hall MRT Station, Bugis Street, and the Singapore Art Museum, explore the vibrant heart of the city with ease.

Whether for business or leisure, your ideal getaway awaits. Book your stay at Hotel Waterloo Singapore now!

Important information:

In accordance with Hotel Licensing and Government regulations, guests are required to present a physical Singapore NRIC or a physical passport upon check-in. Please note that other forms of identification – such as Digital Singpass ID, work passes (Work Permit, Special Pass, Employment Pass), long-term passes, students pass, driving licenses and any other form of membership cards are strictly not accepted for registration purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Mateusz Jemioł • family_with_children • pl
10
2026-07-04 • via Nuitee
A
Anita Gullestad • extended_group • no
10
Alt du trenger
Pros:

Flott nytt hotell, nydelige rom, små men alt du trengte. Alt det lille ekstra på plass.

2026-07-04 • via Nuitee
J
J • solo_traveller • gb
10
Excellent location
Pros:

Location was ideal. MRT less than a minute. Walking distance to Little India, Arab Street, Mosque and Haji Lane

Breakfast was good and the room was extremely clean.
Not much storage but for not an issue us as only staying 2 days.

Cons:

Nothing

2026-07-04 • via Nuitee
C
Constance • solo_traveller • zm
10
Pros:

Excellent and helpful customer service. Front desk was exceptional. Room was clean and comfortable

2026-07-04 • via Nuitee
B
Benedek • solo_traveller • hu
9
2026-07-03 • via Nuitee
R
Rosa Ann • couple • us
10
2026-07-03 • via Nuitee
B
Bogdan • couple • ro
10
O experiență foarte bună. Raport calitate preț ft bun
Pros:

Locația foarte bună, camerele nu sunt atât de mici precum se zice in review-uri . Mic dejun ft bun

Cons:

Nu este vreun detaliu care să-mi fi displăcut

2026-07-03 • via Nuitee
C
Cécile • couple • fr
9
Très bien l emplacement
Pros:

Le personnel très pro et sympathique.Super emplacement, il y a 2 centres commerciaux Bugis et Fortune où on peut bien manger. Il y a des marchés dans le quartier qui est assez animé. On a pris tout le temps le grab qui est pas cher pour notre groupe de 6.Chambre très propre. On a bien vadrouillé depuis cet hôtel.Pass sentosa gratuit avec le QR code de l hôtel on a accès à quelques activités gratuites.Cet évaluation concerne la chambre un peu supérieure par rapport aux 2 autres chambres classique.

Cons:

Chambre petite, peu de rangement. Lit pas fait pour les grands. Plutôt juste pour mon mari qui fait 1,80 m, ses pieds dépassaient du lit.Piscine un peu petite, on se sent un peu à l étroit quand on était en présence de 2 autres familles..

2026-07-02 • via Nuitee
N
Noor • extended_group • se
9
2026-07-02 • via Nuitee
J
Jennifer • solo_traveller • gb
7
2026-07-02 • via Nuitee
L
Losa • extended_group • nz
10
Loved the breakfast buffet, staff are very friendly
Pros:

It was central, modern style and a very comfy bed

Cons:

It did not have a laundry area

2026-07-02 • via Nuitee
P
Peter • solo_traveller • de
10
Pros:

Ein sehr gut geführtes Hotel, sehr sauber mit tollem Service. Kleine, aber gut durchdachte Zimmer. Das Frühstück war gut.

Cons:

Nichts!

2026-07-01 • via Nuitee
N
nthony Olivier • solo_traveller • au
8
Pros:

The location was ok The hotel was very modern and clean

Cons:

Extremely small tools no wardrobe can see through windows

2026-07-01 • via Nuitee
H
hing bon • solo_traveller • hk
9
Pros:

location, hardware quality, cleanliness, design, breakfast

Cons:

mattress too hard, taxi driver cannot find drop off frequently

2026-07-01 • via Nuitee
J
Jodi • family_with_children • au
8
Lovely
Pros:

Staff are amazing - so lovely, made us feel very special . Pool was a bonus. Breakfast was outstanding way exceeded my expectations !

Cons:

Small rooms , location not great for us. Gym a bit small - but sufficient if you get there before the rush

2026-07-01 • via Nuitee
T
Timothy Oh • solo_traveller • sg
10
2026-07-01 • via Nuitee
E
Ellen • solo_traveller • gb
10
Fabulous
Pros:

Very clean and tidy. The staffs are great and entertaining.

Cons:

Nice and very updated

2026-06-30 • via Nuitee
A
Aymane • solo_traveller • fr
8
2026-06-30 • via Nuitee
R
Rebecca • solo_traveller • ie
10
Beautiful stay
Pros:

Had a really nice stay! The staff were super friendly and helpful. Pool was amazing. Room was comfortable , very close to the MRT making it easy to get around :)

2026-06-30 • via Nuitee
M
MaeveH • solo_traveller • gb
10
2026-06-30 • via Nuitee