Hotel Waterloo Singapore - Handwritten Collection

Hotels
•
Handwritten Collection
78 Waterloo Street , Singapore , SG

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very clean, modern rooms
Attentive and professional staff (named staff praised)
Excellent, central location near MRT
Family-friendly (connecting rooms, pool, kids enjoyed)
Innovative in-room tech (AI control box) and robot delivery
Unlimited filtered drinking water provided
Good value for money
Good WiFi
Cons:
Rooms are small/tight
No changing room mentioned
Fitness centre is claustrophobic/small
Paid breakfast buffet can be crowded with limited space/options

Categories

Cleanliness
1
Multiple reviewers call the rooms 'very clean' and modern; housekeeping and bedding praised.
Service
1
Staff repeatedly described as very good, attentive and professional (specific praise for Michael and helpful team).
Location
1
Excellent, very convenient location — immediate access to Bencoolen MRT and within walking distance of Bras Basah/Bugis and nearby attractions.
Room Quality
1
Mixed: rooms are modern and clean but several guests note rooms are small/tight; complaints include limited space and lack of a changing room and a claustrophobic fitness centre.
Amenities
1
Positive amenities mentioned: pool with towels provided, in-room AI control box, robot delivery, unlimited filtered drinking water; family-friendly touches.
Value for Money
1
Several guests explicitly note good value for money and recommend the hotel as affordable for its location and features.
Food and Beverage
1
Mixed to negative: while some families enjoyed the breakfast spread (Western and Asian options), others found the paid buffet crowded with limited space and choices, detracting from the experience.
Overall Experience
1
Overall mixed: strengths in service, location and cleanliness but significant drawbacks (small rooms, crowded breakfast, limited gym space) reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:42

Property Description

Experience the perfect blend of luxury and comfort at Hotel Waterloo Singapore - Handwritten Collection.

Outdoor Oasis
Unwind in our stunning outdoor swimming pool, surrounded by lush greenery that provides a tranquil escape from the bustling city.

Culinary Delights
Savor a delectable buffet, continental, or American breakfast at our on-site restaurant and bar, offering a delightful start to your day.

Prime Location
Situated just steps away from popular attractions like City Hall MRT Station, Bugis Street, and the Singapore Art Museum, explore the vibrant heart of the city with ease.

Whether for business or leisure, your ideal getaway awaits. Book your stay at Hotel Waterloo Singapore now!

Important information:

In accordance with Hotel Licensing and Government regulations, guests are required to present a physical Singapore NRIC or a physical passport upon check-in. Please note that other forms of identification – such as Digital Singpass ID, work passes (Work Permit, Special Pass, Employment Pass), long-term passes, students pass, driving licenses and any other form of membership cards are strictly not accepted for registration purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
Claudia • solo_traveller • de
10
2026-09-19 • via Nuitee
N
Nicholas • solo_traveller • it
10
Ottimo
Pros:

Tutto. Personale super accogliente e disponibile, posizione centrale. Camere silenziose e pulite. Piscina pulita e non affollata

Cons:

La colazione i piatti non presentano indicazione allergeni.

2026-09-19 • via Nuitee
M
Matthias • solo_traveller • de
8
2026-09-19 • via Nuitee
N
Natálie • couple • cz
10
Modern, clean and fun
Pros:

I was amazed by hotel Waterloo. They decorated our room for our honeymoon which we really appreciated and found cute.

You can control the room with your voice, which was added fun to our trip. The room was clean and had enough space for our 2 nights stay. Breakfast was nice and a great selection and there was even warm soy milk which is a rarity that you get warm alternative milk. Staff was really nice and attentive. Pool was great as well. Everyting was clean and organized. I can fully recommend.

2026-09-19 • via Nuitee
L
Leonie • couple • au
5
Disappointed. Did not live up to expectations presented in advertising.
Pros:

Proximity to train station

Cons:

Very small rooms. Bathroom sink in main area. Nowhere to relax/ bar area was in reception. Staff were very inexperienced.

2026-09-19 • via Nuitee
M
MARCIA • solo_traveller • br
10
Excellent value for money.
Pros:

Great location, friendly staff, excellent value for money, and delicious food, both at breakfast and on the executive dinner menu.

Cons:

Nothing

2026-09-19 • via Nuitee
G
Galit • solo_traveller • il
9
Pros:

המיקום היה מעולה, מרכזי קרוב למטרו, הצוות היה מדהים, כולם היו נכונים לסייע, רמת שירות גבוהה, המקלחת הייתה מעולה

Cons:

לא היה איורור במקלחת. השירותים הם עם זכוכית אמנם חלבית, אבל הבידוד לא מאוד יעיל. החדר קטן יחסית, אין מקום ל2 מזוודות ואין מקום איחסון בגדים. ארוחת הבוקר בסיסית, בעיקר אוכל אסייתי

2026-09-18 • via Nuitee
J
Jens • solo_traveller • dk
10
2026-09-18 • via Nuitee
D
Divya • solo_traveller • gb
10
2026-09-17 • via Nuitee
R
Rob van Haaren • solo_traveller • my
8
2026-09-17 • via Nuitee
D
Divya • solo_traveller • gb
10
Pros:

Breakfast menu was brilliant. My family had lots of variety to choose and quality was amazingly good.
Room were remarkably clean
Staff were very friendly
Beautiful interior
Perfect location to walk places.

Cons:

Taxi pick up location was not proper on map. It was creating confusion

2026-09-17 • via Nuitee
C
Carmen • couple • es
8
2026-09-17 • via Nuitee
R
Rebecca • solo_traveller • de
9
Pros:

Die Lage des Hotels ist wirklich sehr gut. Man ist schnell an den öffentlichen Verkehrsmitteln und kommt dadurch unkompliziert in viele Teile Singapurs.

Mein Zimmer war schön, sauber und insgesamt angenehm eingerichtet. Auch das Personal war freundlich und hilfsbereit.

Cons:

Ein großer Kritikpunkt war für mich die Klimaanlage. Sie bläst direkt in Richtung Bett beziehungsweise ins Gesicht, was ich besonders nachts als extrem störend empfunden habe.

2026-09-17 • via Nuitee
A
Alicja • couple • pl
10
2026-09-16 • via Nuitee
J
Jung • couple • kr
8
2026-09-16 • via Nuitee
D
David • couple • nz
8
Great location and value.
Pros:

Location, cleanliness, friendliness of staff.

Cons:

A ledge in the toilet cubicle to the floor in the main room. Dangerous for breaking or severely injuring toes.

2026-09-16 • via Nuitee
E
Eva Villalba • solo_traveller • ca
9
2026-09-16 • via Nuitee
A
Amanda • solo_traveller • hk
9
A great option for those who want a budget friendly, central stay
Pros:

Spotlessly clean. Modern design aesthetic and a great location - around the corner from the MRT, close to many areas for shopping and eating but not noisy or too built up

Cons:

Room is small even by Singapore standards - fine for me as a single traveller

2026-09-16 • via Nuitee
A
Alejandro • couple • es
10
2026-09-15 • via Nuitee
B
Bastow • solo_traveller • au
10
2026-09-15 • via Nuitee