Tru By Hilton West Bristol Tn

Hotels
•
Tru by Hilton
51 Centre Point Drive , Bristol , us

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Facilities

Fitness facilities
Non-smoking rooms
Fitness center
24-hour front desk
Business center
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Designated smoking area

Review Highlights

Pros:
Very clean / modern property
Convenient location (close to casino)
Friendly and helpful staff (majority of mentions)
Newly renovated / hardwood floors where noted
Some positive breakfast mentions (pancake maker)
Cons:
Rooms often described as small with limited storage
Uncomfortable beds and poor pillows
Breakfast limited in variety and sometimes poor quality or weak coffee
Limited amenities (no freezer/microwave, no pool, small gym)
Thin walls / noise issues; isolated report of bed bugs

Categories

Cleanliness
1
Generally praised as very clean, modern and well-maintained in many reviews, though one severe mention of bed bugs lowers the unanimity.
Service
1
Staff is frequently described as friendly, courteous and helpful, with only a small number of mentions of unfriendliness.
Location
1
Location repeatedly cited as a strong point (close to casino, convenient), though a few guests found it out-of-the-way or noisy from the highway.
Room Quality
1
Multiple complaints about very small rooms, lack of storage, hard mattresses/pillows and thin walls producing noise; mixed with a few mentions of larger/comfortable rooms.
Amenities
1
Amenities are lacking for some guests: no freezer in fridge, no microwave, no pool, small gym and limited in-room storage; some positive notes about newness and hardwood floors.
Value for Money
1
Several guests felt the price was not justified given room size and limited amenities; others found it acceptable for location and cleanliness.
Food and Beverage
1
Breakfast is frequently criticized for limited choices, poor quality or weak coffee, though a few reviews praised specific items (pancake maker) and one review called breakfast very good.
Overall Experience
1
Overall impressions are mixed but leaning positive due to cleanliness, location and helpful staff; noise, bed comfort and limited amenities detract for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 02:56

Property Description

Welcome to Tru By Hilton West Bristol Tn, your perfect retreat near Bristol's top attractions!

Comfort and Convenience: Our modern and air-conditioned rooms are designed for a restful stay, featuring private bathrooms, flat-screen TVs, and complimentary toiletries for your convenience.

Explore the Area: Just 11 miles from the iconic Bristol Motor Speedway and a short drive to Hands On! Discovery Center, our hotel is ideally situated for adventure and exploration.

Friendly Services: Our attentive staff is on hand at the reception to provide local insights and assist you in discovering the best of Bristol, ensuring you have everything you need for an enjoyable visit.

Experience the ultimate blend of comfort and convenience at Tru By Hilton West Bristol Tn—secure your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
Joel • solo_traveller • us
8
Nice stay but could've been better.
Pros:

Room was nice and the hotel overall was clean and tidy.

Cons:

No soap in the shower had to use the soap dispenser from the sink and the front desk staff were nonchalant and bland like they just didn't care to be there.

2026-08-12 • via Nuitee
P
Pet Resort • extended_group • us
9
Girls trip for a night. Had fun and enjoyed our stay. Would stay there again!
Pros:

Clean and modern. Nice decor.

Cons:

No pool

2026-08-11 • via Nuitee
K
Krista • couple • us
10
2026-08-10 • via Nuitee
M
Myrell • solo_traveller • us
8
2026-08-07 • via Nuitee
K
Kayla • couple • us
1
2026-08-05 • via Nuitee
L
Lindsay • couple • us
7
2026-08-05 • via Nuitee
T
Theresa • couple • us
8
2026-08-04 • via Nuitee
K
keisha • couple • us
10
2026-08-04 • via Nuitee
B
Bryan • extended_group • us
10
2026-08-03 • via Nuitee
M
Melinda • family_with_children • us
10
2026-08-03 • via Nuitee
K
Kelly • couple • us
10
Great place to stay
Pros:

Location and all of the hotel is modern and everything was exceptional clean. Shower worked great.

Cons:

N/A

2026-08-03 • via Nuitee
B
Brittany • couple • us
6
2026-08-02 • via Nuitee
P
Peggy • solo_traveller • us
8
2026-07-22 • via Nuitee
E
Elizabeth • couple • us
8
Rooms were nice, clean and comfortable for a short stay breakfast could use some improvement
Pros:

Clean good location

Cons:

No coffee pot in room should have coffee available in lobby if not in room

2026-07-19 • via Nuitee
B
Brady • solo_traveller • us
7
Cons:

The breakfast was not very good. Runny eggs and bacon was all stuck together

2026-07-17 • via Nuitee
L
Leslie • couple • us
10
First stay at a Tru! Will be lookibg for them in the future.
Pros:

Clean, friendly staff, room was designed for your traveling needs.

2026-07-17 • via Nuitee
T
Teresa • solo_traveller • us
9
2026-07-17 • via Nuitee
J
Joseph • solo_traveller • us
10
Pros:

Cleanliness and great location
Love the pool table

2026-07-15 • via Nuitee
C
CindyMettler • solo_traveller • us
9
Pros:

Friendly staff, clean room.

Cons:

Noise level in hallway was pretty high.

2026-07-14 • via Nuitee
W
Winona • extended_group • us
10
Wonderful
Pros:

Everything

Cons:

Nothing

2026-07-12 • via Nuitee