Superhero Hotel

Hotels
825 Sutter Street , San Francisco , us

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Facilities

Non-smoking rooms
Lift / Elevator
Express check-in/check-out
Squash
Non-smoking throughout
Allergy-free room
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Central, walkable location near downtown and attractions
Comfortable beds and soft towels noted
Updated lobby and secure entry (when functioning)
Good WiFi and easy digital access for some guests
Convenient parking option at nearby garage
Coffee available
Cons:
Electronic/keyless entry system failures for some guests
Elevator unreliable/slow; stairs required
No in-room phone or TV; some rooms lacked air conditioning
Broken charging sockets by bed
Loud/noisy neighbors and overall hotel noise
Muffy odor and worn/dirty carpet; stray hairs in bathroom
Flickering/unattractive lighting in rooms

Categories

Cleanliness
1
Mixed reports: some guests described muffy smells, stained/old carpet, stray hairs in the bathroom; another review called the room clean, but overall cleanliness issues were repeatedly noted.
Service
1
Consistently positive comments about staff being friendly, helpful and accommodating (desk staff worked to assist with key issues and check-in/check-out was easy).
Location
1
Multiple guests praised the central, walkable location close to downtown, Moscone Square, cable cars and restaurants — clear strength.
Room Quality
1
Rooms described as small, no-frills; multiple operational issues (no phone, no TV, no AC in hot weather, broken charging sockets), noise from neighbors and inconsistent elevator access impacted room quality.
Amenities
1
Keyless entry rollout problems, unreliable elevator, lack of in-room phone/TV/aircon for some, though WiFi and digital access were praised; overall amenities were inconsistent and caused guest problems.
Value for Money
1
Several guests explicitly called the hotel good value for the location and price, with reasonable parking options and comfortable basic accommodations.
Food and Beverage
1
Not mentioned in reviews. Standard quality for this hotel tier.
Overall Experience
1
Mixed overall: some guests had excellent stays appreciating staff and location, while others experienced serious issues (key failures, noisy rooms, elevator problems) that led to early departure — net slightly mixed-to-neutral.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 11:00

Property Description

Experience the charm of San Francisco at Superhero Hotel, nestled in the vibrant Union Square district.

Comfortable Accommodations
Our 2-star rooms are designed for relaxation, featuring free WiFi, cozy desks, and private bathrooms with modern showers, ensuring a restful stay.

Prime Location
Superhero Hotel is conveniently located just an 8-minute stroll from Union Square and a short walk from major attractions such as City Hall and Moscone Center. Explore the heart of San Francisco with ease and enjoy the vibrant local culture.

Exciting Activities
Whether it's cycling through the scenic streets or visiting iconic sites like Pier 39 and Ghirardelli Square, adventure awaits just moments away from your doorstep.

Don't miss out on the perfect San Francisco getaway – book your stay at Superhero Hotel today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
V
Viviane Mieko • couple • br
8
A localização é excelente. Vale o custo benefício, mas a estrutura é bem antiga.
Cons:

Ficamos no subsolo, dava para ouvir o barulho dos quartos laterais e o de cima.

2026-04-04 • via Nuitee
A
Andre • solo_traveller • us
1
AVOID STAYING HERE...stay at a Hilton
Cons:

Front entry was not lit. The entry door was difficult to navigate having to find an email with a QR code. The neighborhood is sketchy. There was no elevator to the lower to room 6. There were extra fees changed to my card power booking.com. Booking.com stated everything was included but it was not. I am contesting these extra fees. The room was not clean. There was no heat or cooling available in the room and the room was cold. The staff leaves at 6 pm and there is no way to reach anyone after that time so it makes it very inconvenient. There was no on-site parking. The only parking was across the street and it was valet only. The parking lot was sketch as well. Upon check out, looking through the drawers, found some random stuff and dirty drawers. Photos attached.

2026-03-29 • via Nuitee
K
Kubo • extended_group • jp
7
Pros:

スタッフがフレンドリーで親切だった

Cons:

ホテルに入るQRコードと部屋に入るキーは別になっています。最初にもらったQRコードがうまく機能しませんでした。1日目まだスタッフがいる時だったから良かったですがいなければ危なかった。なので必ずQRコードで入れるかを確認してください。

2026-03-28 • via Nuitee
K
Konstantinos • couple • gr
3
2026-03-28 • via Nuitee
A
Alexis • solo_traveller • us
2
Will never stay here again.
Pros:

Woman at desk was nice. She tried to help me but there was nothing not so much she could do.

Cons:

The electronic key is a bad idea. We could never get one. No phone in room. Elevator didn’t work 1/2 the time. Phone charging sockets by bed didn’t work, had to run en extension cord from opposite side of room. Loud hotel. Checked out after one night of 3 night stay. Horrible.

2026-03-27 • via Nuitee
D
Devillard • solo_traveller • ch
9
2026-03-22 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-03-19 • via Nuitee
P
Pauline • extended_group • de
8
2026-03-18 • via Nuitee
S
Stephen • couple • gb
10
Easy, walkable, close to downtown, close to restaurants, comfortable, safe.
Pros:

Location, staff were helpful and friendly. Check in and check out were easy and the whole package was perfect for my daughter and me.

Cons:

No aircon. It was unseasonably hot and aircon would have helped but that’s just because I needed to answer. It’s not a reasonable complaint.

2026-03-17 • via Nuitee
I
Ivan • solo_traveller • by
9
2026-03-17 • via Nuitee
R
Rachel • extended_group • us
8
Excellent value for the location with a very friendly staff.
Pros:

The lobby was updated and secure and the staff was very friendly and helpful. They were just starting their keyless entry system the day we arrived and were able to work us through without any issues. The towels were soft and plentiful and the beds were very comfy. The value for the location was amazing and we were able to get secure overnight parking at the garage the hotel recommended at a fair price. We were able to connect to the cable cars with a short walk from the hotel and then could easily get all over the city without our car. This was a small, no frills room- no tv, no phone, no air but it was clean and comfortable and perfectly suited our needs.

Cons:

We were on the sixth floor and the elevator service is not great so we did many flights of stairs over our two night stay. Some of the hotel has a just updated look, but some of it looks like it still may be in progress, such as the stairways. The hotel was packed with a convention and the room next to us was very loud, but it wasn't really the properties fault.

2026-03-16 • via Nuitee
S
Sergio • extended_group • mx
9
Les recomiendo este hotel por ser comodo y accesible al centro de San Francisco, si es un precio razonable
Pros:

Estuvo centrico de el evento al que asistí, en Moscone Sq. Y caminando como turista, hasta los muelles famosos y ademas, esta creca del barrio chino, es un hotel remodelado de lo que fue el Commodor, y realmente es amplio, lo que le falto fue actualizar su elevador, todo lo de mas como su tarjeta digital y la entrada al hotel es de tecnología por una aplicación y un código QR a la entrada, el WiFi también de alta tecnología y muy fácil para cargarlo de magia lo unico que hice cargar el QR y ya estaba conectado.

Cons:

Pues el elevador aunque si sirve, pero bueno, nos gusta movernos mas rápido

2026-03-16 • via Nuitee
F
Franziska • couple • de
5
Wenn man nur dort schlafen möchte ok
Pros:

Es gab Kaffee, die Seife hat gut gerochen und die Handtücher waren weich.
Es fahren direkt Busse ums Eck ab.

Cons:

Es roch muffig, der Teppich muss unbedingt gewechselt werden. Die Lampen haben keine Lampenschirme und haben geflackert. Wir konnten die nächtlichen Aktivitäten der Nachbarn hören.
Es waren ein paar schwarze kurze Haare im Bad, die uns nicht gehörten.
Der Aufzug war gewöhnungsbedürftig.

Generell sollte renoviert werden.

2026-03-15 • via Nuitee