TownePlace Suites by Marriott Opelika Auburn Extended Stay Suites

The check in process was super easy and I was able to get into my room in less than 5 minutes. After our travel being on the road that was extremely appreciated. The entire staff was so friendly and the lady who put together the complimentary breakfast (which was so good) was so nice and friendly. My wife and I will 100% be back to stay!

Pretty.

Clean

Location and very beautiful on the outside

Neues Hotel mit tollem Pool und nettem Frühstück. Freundliches Personal und gute Lage. Würden immer wiederkehren.

Staff was very friendly! The room was clean and spacious and we loved that it included a dishwasher. The colors and design of the room made it feel more luxurious and the huge tv was a major bonus!! The towels were also surprisingly big and plush, and we loved the rolled up bath mat.

Great location and cleanliness very exceptional/ outstanding

Friendly staff

Clean rooms and quiet location

The breakfast area was clean, and the food was more than met our expectations. The hotel was in an excellent area right off the interstate within close proximity to great restaurants and shopping.

Friendly staff, great fitness center, facility was clean.

Convenient and very clean

RoomsThe rooms are infested with gnats and it has power surges, which causes the microwave to go out in multiple of the rooms, especially on the third and fourth floor….

My entire family stayed at this hotel after driving all the way from Dallas, Texas, and while I want to acknowledge that the two young front desk employees were polite, kind, and did their best to help, the overall experience was completely unacceptable.
My room was infested with gnats. When this was brought to staff’s attention, I was offered a room change, but trying to be considerate and avoid the hassle of moving all of our belongings, I simply asked for the room to be sprayed instead.
Shortly after, there was a power surge that caused the microwave in my room to stop working completely. We specifically purchased food that required the microwave, so this created yet another major inconvenience. Having to leave the 4th floor, go down to the lobby, wait on the elevator, heat food downstairs, and carry it all the way back up only for it to be cold by the time we returned was frustrating and unacceptable.
When I spoke with management about compensation, the manager repeatedly focused on the fact that I was offered a room change—as if that somehow resolved the microwave issue. These were TWO separate problems, both of which negatively impacted our stay. Offering a room change for the gnat issue does not excuse the inconvenience caused by broken amenities and poor handling of the situation.
What was most disappointing was the lack of empathy, professionalism, and customer service from management. Instead of acknowledging the multiple inconveniences we experienced, the response felt dismissive and unhelpful. I was also not the only guest experiencing issues with the microwaves. Which is also a MAJOR safety hazard that I will be reporting, I also documented EVERYTHING!! Even our interaction.
Because of this experience, I will be escalating this matter to upper management and requesting a full refund. And code enforcement will be contacted as well. As someone who travels for business, I can confidently say I will not be returning to this property.