Home2 Suites By Hilton Concord Charlotte

Hotels
•
Home2 Suites by Hilton
5355 John Q. Hammons Drive , Concord , us

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Front desk (limited hours)
Express check-in
Fitness facilities (surcharge)
Exercise/lap pool
Swimming nearby

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Convenient location
Spacious rooms / suite
Comfortable beds and pillows
Family-friendly amenities
Cons:
Unresponsive staff / communication issues
Noise (stomping upstairs)
Occasional cleanliness concerns
Breakfast team understaffed at times
At least one guest unable to complete stay due to lack of response

Categories

Cleanliness
1
Generally described as bright and clean in several reviews ("Bright clean stay", "Clean hotel"); one reviewer listed 'Cleanness' as a con, so overall slightly positive but mixed.
Service
1
Multiple comments praise staff as friendly and welcoming, but there are service failures (guest who never got the chance to stay reported unanswered messages/calls and a comment about the breakfast team needing more help), resulting in a mildly positive but mixed service sentiment.
Location
1
Location mentioned positively ("Close to a Starbucks", "The location was perfect for us during the Holidays"), so modestly positive.
Room Quality
1
Rooms described as spacious and comfortable (suite, bed and pillows praised), though one review mentioned noise (stomping upstairs) that lowered experience for at least one guest, yielding a slightly positive rating.
Amenities
1
Mixed signals: one reviewer praised the combination of two brands and family-friendly amenities, but operational/comfort issues (noise, staffing problems affecting services) produced notable negatives for some guests, leading to a slightly negative score.
Value for Money
1
Not mentioned explicitly in the reviews; assigned the target overall rating.
Food and Beverage
1
Breakfast repeatedly cited as good/delicious and a pro for many guests, though one comment noted the breakfast team needed more help; overall slightly positive.
Overall Experience
1
Overall impressions are mixed: many guests praised staff, cleanliness, breakfast and location, but some serious negatives (unanswered messages/calls preventing a stay, noise complaints and sporadic staffing issues) affected a subset of stays, yielding a negative aggregated overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-26 00:35

Property Description

Experience comfort and convenience at Home2 Suites By Hilton Concord Charlotte, your perfect retreat just minutes away from Charlotte's top attractions.

Modern Accommodations
Enjoy spacious, air-conditioned rooms featuring flat-screen TVs, cable channels, and fully-equipped kitchens, ensuring a home-like experience while you travel.

Relaxation & Recreation
Take a dip in our refreshing outdoor swimming pool or unwind at our inviting lounge areas, designed for relaxation after an adventurous day.

Prime Location
Ideally situated near the Charlotte Motor Speedway, PNC Music Pavilion, and local shopping hubs, you’ll find endless entertainment right at your doorstep.

Don’t miss out on the perfect getaway—book your stay at Home2 Suites By Hilton Concord Charlotte today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Megan • family_with_children • us
9
Pros:

Clean and comfortable. Perfect stay after a day of driving. Good location. Breakfast was delicious!

Cons:

It took forever for the air conditioner to cool down the room and the refrigerator made a loud rattling noise all night.

2026-04-04 • via Nuitee
K
Karey • couple • us
10
Excellent
Pros:

Every thing

Cons:

Everything was great

2026-03-30 • via Nuitee
A
Aniaya • couple • us
10
2026-03-26 • via Nuitee
D
Doug • family_with_children • us
10
Friendly staff. Great environment. Perfect location!
Pros:

New and clean!!!

Cons:

Nothing

2026-03-25 • via Nuitee
M
Mrs. Parks • couple • us
10
Pros:

The friendly staff

Cons:

The breakfast team neededore help but food was great. Waiting on some things

2026-03-09 • via Nuitee
J
Jarrett • extended_group • us
9
Pros:

Almost everything

Cons:

Stomping up stairs all night

2026-03-05 • via Nuitee
T
Tyler • extended_group • us
10
2026-03-01 • via Nuitee
E
Evans • family_with_children • us
10
The staff was great and everything was 5 stars
Pros:

My room and breakfast

Cons:

Cleanness

2026-03-01 • via Nuitee
J
Jennifer • couple • us
10
Pros:

Close to a Starbucks

Cons:

Nothing

2026-02-24 • via Nuitee
D
Derick • couple • us
1
2026-02-12 • via Nuitee
A
Annie • extended_group • us
10
Bright clean stay
Pros:

Great combo of 2 hotels. Got the suite of home2suites while also having the amenities of the tru brand hotel which is very family friendly.

2026-01-20 • via Nuitee
J
Jaleesa • extended_group • us
10
2026-01-20 • via Nuitee
W
Wade • couple • us
10
2026-01-19 • via Nuitee
N
nowlin • couple • us
1
bad.
Pros:

didn’t get the chance to stay.

Cons:

they never answer their messages or calls.

2026-01-16 • via Nuitee
M
Mellissa • solo_traveller • us
10
Staff was friendly and welcoming. I felt very comfortable with my stay.
Pros:

Staff was very friendly and helpful.

Cons:

N/A

2026-01-13 • via Nuitee
M
Missy • couple • us
10
Staff was amazingly friendly
Pros:

Convenience
Clean
Room was spacious

Cons:

Nothing

2026-01-10 • via Nuitee
B
Burrus • solo_traveller • us
10
2026-01-10 • via Nuitee
S
Steven • solo_traveller • us
10
2026-01-10 • via Nuitee
D
David • family_with_children • us
9
Good night sleep, friendly staff, delicious breakfast. Exactly what we were looking for.
Pros:

Clean hotel and friendly staff.

Cons:

Everything was to our satisfaction

2026-01-10 • via Nuitee
J
Jensen • solo_traveller • us
10
Pros:

Good breakfast

2026-01-05 • via Nuitee