Home2 Suites By Hilton Concord Charlotte

Hotels
•
Home2 Suites by Hilton
5355 John Q. Hammons Drive , Concord , us

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Facilities

Fitness facilities
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Business center
Lift / Elevator
Luggage storage
Express check-in/check-out
Outdoor pool
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Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Convenient location
Spacious rooms / suite
Comfortable beds and pillows
Family-friendly amenities
Cons:
Unresponsive staff / communication issues
Noise (stomping upstairs)
Occasional cleanliness concerns
Breakfast team understaffed at times
At least one guest unable to complete stay due to lack of response

Categories

Cleanliness
1
Generally described as bright and clean in several reviews ("Bright clean stay", "Clean hotel"); one reviewer listed 'Cleanness' as a con, so overall slightly positive but mixed.
Service
1
Multiple comments praise staff as friendly and welcoming, but there are service failures (guest who never got the chance to stay reported unanswered messages/calls and a comment about the breakfast team needing more help), resulting in a mildly positive but mixed service sentiment.
Location
1
Location mentioned positively ("Close to a Starbucks", "The location was perfect for us during the Holidays"), so modestly positive.
Room Quality
1
Rooms described as spacious and comfortable (suite, bed and pillows praised), though one review mentioned noise (stomping upstairs) that lowered experience for at least one guest, yielding a slightly positive rating.
Amenities
1
Mixed signals: one reviewer praised the combination of two brands and family-friendly amenities, but operational/comfort issues (noise, staffing problems affecting services) produced notable negatives for some guests, leading to a slightly negative score.
Value for Money
1
Not mentioned explicitly in the reviews; assigned the target overall rating.
Food and Beverage
1
Breakfast repeatedly cited as good/delicious and a pro for many guests, though one comment noted the breakfast team needed more help; overall slightly positive.
Overall Experience
1
Overall impressions are mixed: many guests praised staff, cleanliness, breakfast and location, but some serious negatives (unanswered messages/calls preventing a stay, noise complaints and sporadic staffing issues) affected a subset of stays, yielding a negative aggregated overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-26 00:35

Property Description

Experience comfort and convenience at Home2 Suites By Hilton Concord Charlotte, your perfect retreat just minutes away from Charlotte's top attractions.

Modern Accommodations
Enjoy spacious, air-conditioned rooms featuring flat-screen TVs, cable channels, and fully-equipped kitchens, ensuring a home-like experience while you travel.

Relaxation & Recreation
Take a dip in our refreshing outdoor swimming pool or unwind at our inviting lounge areas, designed for relaxation after an adventurous day.

Prime Location
Ideally situated near the Charlotte Motor Speedway, PNC Music Pavilion, and local shopping hubs, you’ll find endless entertainment right at your doorstep.

Don’t miss out on the perfect getaway—book your stay at Home2 Suites By Hilton Concord Charlotte today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
Cory • family_with_children • us
10
2026-07-25 • via Nuitee
J
JaNiya • couple • us
10
2026-07-21 • via Nuitee
L
Lakendra • couple • us
10
2026-07-21 • via Nuitee
G
Gregory • family_with_children • us
9
Pros:

location and breakfast

2026-07-11 • via Nuitee
K
Karey • couple • us
10
2026-07-06 • via Nuitee
R
Rebecca • solo_traveller • us
9
Pros:

Clean, friendly service and location was perfect.

Cons:

Never got app to work for points and early check remotely

2026-07-01 • via Nuitee
K
Kelbi • family_with_children • us
10
We will be booking here again in the future!
Pros:

It was the cleanest hotel I’ve ever stayed in. Everything smelled fresh and was wonderful

Cons:

We didn’t find anything we didn’t like.

2026-06-29 • via Nuitee
M
Moses • solo_traveller • us
10
Pros:

The staff was amazing! Jordan checked us in and was so kind,understanding, professional and patient. And Lesley, Lanette, and Leah were so attentive, k8nd and just gave me and my husband an absolutely amazing vibe to start our day as well checking out that morning. We will definitely be returning as we look forward being greeted with an amazing check in and check out 😊

Cons:

We hated to leave Lol!

2026-06-23 • via Nuitee
J
James • family_with_children • us
8
Pros:

The breakfast was good. You had a good selection of food

Cons:

I didn't like the small refrigerator, and the TV was not centered correctly in the 2-queen bed layout. The was not viewable for the queen that close to the window.

2026-06-22 • via Nuitee
B
Brandi • solo_traveller • us
10
2026-06-21 • via Nuitee
W
Wimbush • couple • us
10
2026-06-19 • via Nuitee
D
Dominique • extended_group • us
9
Overall I would stay again , and just not eat the breakfast lol
Pros:

The rooms was nice , we had a great view . I love that it had my name on the TV screen saver lol .... Nice and affordable . I love the free coffee during the entire stay .... Staff was very nice and welcoming ...

Cons:

The breakfast set up was very nice but the taste was horrible and things that was supposed to be hot was cold ..... They didn't have bacon .... The bathroom doors are pull doors that seemed very hard to open and close in my actual hotel room ....

2026-06-16 • via Nuitee
C
Corinthia • couple • us
10
Exceptional Hotel!
Pros:

I loved the breakfast, the outside seating area, the game area, the room was very clean and comfortable. Everything is modern, exceptional value for the price I paid.

Cons:

I loved this property, nothing negative to say.

2026-06-15 • via Nuitee
• couple • us
10
2026-06-14 • via Nuitee
S
Shae • solo_traveller • us
10
Pros:

Breakfast and cleanliness

Cons:

Price

2026-06-06 • via Nuitee
K
Keffer • family_with_children • us
8
Nice place but would choose a smaller room that cools better
Pros:

Everything was clean and the employees were very nice

Cons:

Our room was oddly cool and yet humid and warm at the same time. No one in our family slept well because it was too warm for us

2026-06-03 • via Nuitee
C
Cesar • couple • us
1
2026-06-01 • via Nuitee
S
Slade • solo_traveller • us
10
2026-05-31 • via Nuitee
C
Carmen • family_with_children • us
10
2026-05-29 • via Nuitee
K
Keila • couple • us
10
2026-05-23 • via Nuitee