East Plaza Hotel

Hotels
бул. „Цариградско шосе“ 28 , Sofia , bg

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean, well-maintained rooms
Comfortable beds
Friendly and professional staff
Spacious, modern rooms with smart systems
Excellent, varied breakfast
Convenient/central location
Smooth check-in/check-out (for many)
Complimentary parking provided as compensation in one case
Cons:
In-room internet/Wi‑Fi not working for some guests
Unexpected charges and attempted billing at checkout
Sauna access charged extra though not clearly communicated
Bathroom drain clogged causing flooding
Perceived mismatch between price/stars and some guests' experiences

Categories

Cleanliness
1
Multiple guests explicitly described rooms as clean and well-maintained; beds noted as comfortable.
Service
1
Staff repeatedly described as friendly, professional and helpful on arrival and during stay; one guest reported problematic billing at checkout.
Location
1
Several reviews mention a convenient or perfect location in Sofia.
Room Quality
1
Rooms are described as spacious, modern and comfortable, but a serious issue was reported when a bathroom drain clogged and flooded the room.
Amenities
1
Smart in-room systems praised, but key amenities had problems: in-room internet failures and a sauna that incurred undocumented extra charges.
Value for Money
1
Multiple complaints about unexpected charges, attempted billing for items not consumed, and a reviewer saying price/stars did not match the experience.
Food and Beverage
1
Breakfast repeatedly described as tasty, varied and high quality; restaurant meals also received positive comments, though one guest called breakfast merely 'okay'.
Overall Experience
1
Overall stays are often pleasant and recommended by several guests, but significant negatives (internet/billing issues, unexpected fees, and a flooding incident) balance the positives, yielding a mixed/neutral overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-23 20:55

Property Description

Welcome to the luxurious East Plaza Hotel, your perfect escape in the heart of Sofia!

Exquisite Accommodations
Indulge in our beautifully designed air-conditioned rooms equipped with modern amenities including a minibar, flat-screen TV, and a private bathroom. Some rooms even feature stunning city views and balconies for a special touch.

Unmatched Amenities
Stay active during your visit with access to our state-of-the-art fitness center. Enjoy delicious meals at our on-site restaurant and unwind with a refreshing drink at the bar, making every moment delightful.

Convenient Location
Located just a short walk from Arena Armeets and near key attractions, our hotel is perfect for both leisure and business travelers. With swift access to Sofia Airport, your journey begins effortlessly.

Don't miss out on the exquisite experience awaiting you at East Plaza Hotel—book your stay today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Silvia • extended_group • bg
10
2026-04-30 • via Nuitee
8
8888 • family_with_children • bg
10
Cons:

Липсваха чехли.

2026-04-27 • via Nuitee
D
Detelina • solo_traveller • bg
9
Pros:

Разположението на хотела, размерът и чистотата в стаята, всичко е направено с вкус, много добро кафе в стаята. Отлична закуска. Харесаха ми многото и големи асансьори.

Cons:

За 5 звезден хотел, при това не евтин, заплащането на всичко от минибара в стаята( с изключение на 2 капсули кафе и 2 малки води) за мен не е приемливо.

2026-04-25 • via Nuitee
C
chilingirqn • couple • bg
10
2026-04-21 • via Nuitee
K
Kiril • solo_traveller • bg
7
Good, But not worth the price
Pros:

We paid about 280 euros for a night for a Corner balcony room. The room was absolutely great - good amenities, automatic curtains, great music system and spacious room.
The staff was also great - friendly and helpful.

Cons:

280euros for what we got was just not worth it.
Food was mediocre at best - they also didn't have availability for 2 out of the six main meals.
The SPA was awful - a single pool(3 small corridors), no jacuzzis, single Sauna(75 degrees max), no water dispenser available. I've been to 3 times cheaper hotels with far better SPA.

2026-04-19 • via Nuitee
Антония • couple • bg
9
2026-04-10 • via Nuitee
C
CHRISTOS • extended_group • gr
10
An excellent hotel, with very helpful and polite staff.
Pros:

The location of the hotel, is opposite ARENA 8888

2026-04-06 • via Nuitee
P
PLATON ORESTIS • couple • gr
10
2026-04-04 • via Nuitee
N
Nikolaos • extended_group • gr
1
Rude stuff…no experience at all….only the general manager was polite…
Pros:

nothing !!!!!

Cons:

Everything

2026-04-04 • via Nuitee
C
capuano • couple • gr
3
2026-04-03 • via Nuitee
I
Ioannis • family_with_children • gr
10
2026-04-03 • via Nuitee
I
Iveta • family_with_children • at
10
Прекрасес дизайн, учтив и компетентен персонал
Pros:

Закуската, фитнес залата, цялото обслужване

Cons:

Това че за СПА-центъра се заплаща допълнително.

2026-04-02 • via Nuitee
M
Mila • solo_traveller • bg
10
I would definitely visit again and highly recommend it!
Pros:

My stay at East Plaza Hotel was wonderful! The service was excellent – the staff were friendly, welcoming, and always ready to help. The breakfast was diverse and very delicious, offering a wide variety of options for every taste. The hotel’s location is also great – convenient and well-connected to the main points in the city. I would definitely visit again and highly recommend it!

2026-03-31 • via Nuitee
D
Dimitar • couple • bg
10
Modern, effortless comfort with genuinely caring service.
Pros:

I loved my stay at this hotel and it completely surprised me in the best way possible!
From the start, the people working there made a were super helpful, everyone at the reception, lobby, and restaurant was genuinely kind not just polite in a “hotel” way, but actually warm and attentive.
The room was big, super clean, and felt really fresh and modern. I loved that there was a proper space to work, it made it easy to get things done without feeling stuck on a bed or tiny desk. Also, everything just worked perfectly, you can tell the place is really up to date with technology and designed with comfort in mind.
And the breakfast… so good. Lots of variety, real quality, and everything tasted fresh. It didn’t feel like your typical hotel breakfast at all.
Overall, it just felt easy to stay there. Comfortable, modern, no stress. I’d definitely go back.

2026-03-31 • via Nuitee
A
Ad • solo_traveller • nl
4
Niet voor herhaling vatbaar.
Pros:

Nette, moderne kamer.

Cons:

Geen degelijk ontbijt bij een 5-sterren hotel....
Er was geen buffet, je kon een gebakken ei bestellen met 2 geroosterde boterhammen.
Dit was echt een beneden niveau.
Daarnaast kwam ik in de avond aan en was er geen mogelijkheid om iets te eten te krijgen, ik kreeg instructies om 1.5km te wandelen naar een restaurant.
Bij 2 nachten overnachting verwacht je op zijn minst een refill van je verbruiksdingetjes zoals koffie op de kamer maar ook dit was teveel gevraagd.

In totaal ongeveer €50,- betaald om te parkeren in de garage onder het hotel.

2026-03-26 • via Nuitee
Пролет • couple • bg
10
2026-03-26 • via Nuitee
S
Steliana • couple • bg
10
Комфортен престой, летищен трансфер, закуска, мил и любезен персонал.
Pros:

Нов, модерен и чист хотел. На пешеходно разстояние до София Тех парк.

Cons:

Всичко беше супер

2026-03-24 • via Nuitee
M
Mihail • solo_traveller • bg
10
2026-03-23 • via Nuitee
Кика Чанева • couple • bg
10
2026-03-23 • via Nuitee
A
Angel • couple • bg
10
I had a very pleasant stay at East Plaza Hotel. The hotel is nice, super clean, and very comfortable. One of the best th
Pros:

Very close to Arena 8888

2026-03-22 • via Nuitee