Casa El Viso

Hotels
14 Calle de Oquendo , Madrid , es

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Internet access
Japanese garden
Covered parking

Review Highlights

Pros:
Good location (Bernabeu / Salamanca / near consulate)
Comfortable beds
Clean, private bathrooms reported by some
Good shower
Some rooms are a good size
Cons:
Bathroom on separate floor / in basement
Very thin walls / noisy at night
Rude or unresponsive staff; check-in/payment issues; reports of being given different room
Bedding smelled of body odour (reported)
Broken furniture / windows not closing
No parking included or expensive nearby parking
No kettle / limited in-room amenities
AC centralised with no individual control

Categories

Cleanliness
1
Mixed: some reviews note clean, pleasant bathrooms and bedding, but others reported bedding that smelled of body odour and inconsistent cleaning service.
Service
1
Negative: multiple reports of rude or unresponsive staff (phone/WhatsApp), check-in/payment handling problems and at least one guest describing being given a different room than booked.
Location
1
Positive: several guests praise the location (close to Bernabeu, Salamanca area and a consulate); some mention distance to the nearest metro/bus but overall location is a strong positive.
Room Quality
1
Negative: frequent issues with room layout and condition — bathrooms located on separate floors or in the basement, broken furniture, small rooms, windows that don’t close and very thin walls causing noise.
Amenities
1
Slightly negative: some rooms have good TVs and equipped bathrooms, but reviewers report no kettle/cups, lack of parking included, and centralised AC with no individual control.
Value for Money
1
Generally positive: several guests describe the room as cheap and comfortable and good value for money, though a few felt misled about their booked room.
Food and Beverage
1
Standard quality for this hotel tier
Overall Experience
1
Mixed-to-negative: while location and some room comforts are positives, recurring problems with service, room condition and noisy/odd bathroom arrangements lead to a generally cautious overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 10:31

Property Description

Experience the charm of Madrid at Casa El Viso, your perfect retreat in the heart of the city.

Comfortable Accommodations: Each of our rooms is thoughtfully designed with a desk, flat-screen TV, and private bathroom amenities, ensuring you have all the comforts of home. Some rooms even offer stunning city views!

Convenient Location: Nestled just a stone's throw away from iconic attractions like Santiago Bernabéu Stadium and Thyssen-Bornemisza Museum, you'll never be far from the vibrant pulse of Madrid's rich culture and history.

Relaxing Amenities: Unwind in our beautiful garden or on the terrace, where you can soak in the sunshine and enjoy serene moments after exploring the city. Plus, free WiFi and private parking make your stay hassle-free.

Book your unforgettable stay at Casa El Viso today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
N
Nicolas • family_with_children • fr
1
Honteux
Pros:

L’emplacement

Cons:

Le menage pas fait, poubelles pas vidées, serviettes pas changées, photos non conformes à la chambre (il manquait du parquet alors que sur la photo, le parquet y était) la climatisation a coulé, pas d’accueil, arrivée en autonomie

2026-04-25 • via Nuitee
E
Edgar Rodrigo • couple • es
8
2026-04-25 • via Nuitee
M
Moised Gonzalez • solo_traveller • mx
1
Pros:

La limpieza

Cons:

Al llegar mandaron un mensaje que estaban en remodelación, por loq ue hubo mucho ruido haciendo imposible descansar

2026-04-25 • via Nuitee
M
Maria Jose • solo_traveller • es
10
Pros:

La comodidad que da la recepcionista

Cons:

Que no se podía abrir la ventana , creo que está rota en

2026-04-25 • via Nuitee
A
Ambra • couple • ch
1
2026-04-25 • via Nuitee
A
Arranz • solo_traveller • es
3
Horriblemente enano
Pros:

Era un zulo pequeño que para nada se parece al de la foto , un cuarto de las lavadoras es el doble de grande , ademas la ducha no tenia mampara y se inundo la habitacion , muy mala experiencia

2026-04-24 • via Nuitee
I
Iker • extended_group • es
9
2026-04-24 • via Nuitee
G
Giuseppe • solo_traveller • it
5
Soggiorno breve senza bagno in camera e senza comunicazione. Ho chiesto la fattura ma ancora non ho ricevuto nulla
Pros:

La posizione

Cons:

Il bagno era al piano di sotto (basement) mentre nella descrizione era solo specificato “bagno privato”

2026-04-23 • via Nuitee
D
Daniel • couple • mt
8
Pros:

Location is nice and quiet area

Cons:

Mattress, pillows and sheets need an upgrade and the ac was switched off at night

2026-04-23 • via Nuitee
J
Jose • solo_traveller • es
7
2026-04-22 • via Nuitee
B
Blaga • couple • es
5
2026-04-22 • via Nuitee
Z
Zhongkong • family_with_children • es
8
2026-04-22 • via Nuitee
Z
Zhongkong • family_with_children • es
8
2026-04-22 • via Nuitee
J
Juanjo_Bas • solo_traveller • es
6
Para pasar una noche o dos noches y no más.
Pros:

No había desayuno y no puedo opinar sobre eso, pero la ubicación es buena.

Cons:

El olor de la funda de la almohada era un poco desagradable. En cuanto al aseo, era muy incómodo ya que tenía que estar todo el tiempo encorvado por la forma del techo y la ducha no tenía cortina, dejando todo el suelo mojado. En mi habitación, la número 13, los marcos de la puerta estaban apoyados en una pared junto a la televisión, la cual era complicada ver por donde la tienen puesta. Por último, tampoco había un sólo gancho donde poder colgar una chaqueta.

2026-04-21 • via Nuitee
I
Ignacio • solo_traveller • es
1
Informales y defraudadores, no emiten facturas. Empresa no española.
Pros:

Buena ubicación

Cons:

Pese a que me dijeron que me emitirian factura, se niegan a hacerlo. Era un viaje de trabajo. Eso genera que a mi no me abonen el gasto generado. SI VIAJAS POR TRABAJO NO TE ALOJES AQUI

2026-04-21 • via Nuitee
K
Kevin • couple • it
6
2026-04-20 • via Nuitee
F
Fernando • solo_traveller • es
8
2026-04-20 • via Nuitee
J
Julio César • solo_traveller • es
8
2026-04-20 • via Nuitee
J
Justine • extended_group • fr
8
2026-04-20 • via Nuitee
M
María • family_with_children • es
7
Bien para el precio que tiene
Pros:

La ubicación, estaba cerca del paseo de la castellana y en el barrio de Salamanca. Sitio tranquilo y accesible con coches con todas las etiquetas, ya que era zona de bajas emisiones

Cons:

El parking no era lo que me esperaba, pagabas por dejar el coche prácticamente en la calle casi. Los baños olían mal.

2026-04-19 • via Nuitee