Heritage Collection on Victoria - Mobile App Check-In

Hotels
133 Jalan Sultan , Singapore , sg

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Cashless payment available
Contactless check-in/check-out

Review Highlights

Pros:
Helpful, friendly staff (Maica, Divina, Belle, Mitch)
Very good location near MRT/bus stops, restaurants and Haji Lane
Clean and comfortable accommodations
Free washing machine/dryer available
Budget-friendly / fair price
Cons:
Rooms are very small with limited storage
Bed described as relatively hard
Towels were not changed during some stays
Some rooms have no window / limited natural light
Late checkout not always possible

Categories

Cleanliness
1
Multiple reviews mention the hotel is clean and hygienic; guests repeatedly note a tidy, comfortable stay.
Service
1
Strong positive sentiment toward staff (Maica, Divina, Belle, Mitch) — described as helpful, friendly and attentive across many reviews.
Location
1
Consistently praised for a great, convenient location near public transport, restaurants and lively neighborhoods.
Room Quality
1
Rooms are frequently described as very small, with limited storage; reports of a relatively hard bed, 'no window' single rooms and towels not being changed indicate notable negative sentiment.
Amenities
1
Positive mentions of free washer/dryer, digital key system and functional facilities; some guests enjoyed mezzanine/terrace options.
Value for Money
1
Described as budget-friendly and fair priced for the location and service provided.
Food and Beverage
1
Standard quality for this hotel tier
Overall Experience
1
Overall positive experience reported by many guests: clean, comfortable, helpful staff and good location, though limited by small rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 20:56

Property Description

Experience the perfect blend of comfort and convenience at Heritage Collection on Victoria - Mobile App Check-In, your gateway to the vibrant heart of Singapore.

Modern Comfort
Our air-conditioned rooms, each featuring a private bathroom, are designed for your relaxation. Enjoy flat-screen TVs and convenient fridges, ensuring you feel right at home during your stay.

Unmatched Connectivity
Staying with us means you’re just steps away from key attractions. Explore the Singapore Art Museum, Bugis Street, and Raffles City—all within walking distance. The City Hall MRT Station is also nearby for effortless travel.

Seamless Experience
Our unique mobile app check-in streamlines your arrival, allowing you to skip the front desk and head straight to your room with ease.

Book your stay today and discover the charm of Singapore while enjoying top-notch hospitality!

Important information:

Please note that the rooms are located on upper-level floors with no elevator access.

Guests are required by the property to settle payment within 24 hours upon booking.

The property will contact guests via email with payment instructions.

Please note that actual allocated apartment may differ slightly from photos and units with skylight windows cannot be opened.

The property only accepts Passport ID as a valid identification upon check-in.

Please note that Should you fail to check-in by 12pm one day after your original check-in date, your reservation will be treated as a "No Show". In the event of a no-show, the full amount for the entire duration of the reservation is nonrefundable.

Please note that all Special Requests are subject to availability and additional charges may apply.

This is a strictly nonsmoking property. A fine of S$1,000 will be imposed for smoking, and a fine of S$500 will be imposed for durian consumption.

The management reserves the right to forfeit deposits, evict guests, or charge the registered credit/debit card for any violations.

This property does not accommodate bachelor(ette) or similar parties.

This property is located in a busy area so guests might experience some noise.

A damage deposit of S$ 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
E
Ed • solo_traveller • gb
10
Outstanding staff
Pros:

The location was fantastic, the room was extremely clean and modern, the bed was very comfy and the AC was excellent. Most importantly, the staff Divina Trisha and Kisha were all excellent and went above and beyond to assist me with various queries.

Cons:

NA

2026-07-02 • via Nuitee
S
Sumy Jian Hua • solo_traveller • au
10
Pros:

Very convenient location, close to bus station, the room was clean, the staff Divina and Kisha were very helpful with the check in and check out process, very lovely trip in Singapore 🇸🇬

2026-07-01 • via Nuitee
L
Leong • solo_traveller • my
10
2026-07-01 • via Nuitee
N
Nakiya • couple • ca
9
Pros:

Location & staff were so helpful! Bed was very comfortable & room was well equipped with everything. Also free laundry services!

Cons:

The humidity

2026-07-01 • via Nuitee
N
Nguyen • couple • vn
10
Pros:

I’m comfortable to stay here. Facilities are great

2026-06-30 • via Nuitee
K
Kiengvarangkoon • solo_traveller • au
10
Impressed
Pros:

Very clean, well-designed, and kept in perfect condition. Divina on the staff is so friendly and always willing to help.

2026-06-29 • via Nuitee
J
Joshua • couple • de
9
2026-06-27 • via Nuitee
M
Marek • solo_traveller • de
10
Pros:

Super sauberes Zimmer und der Service durch die netten Mitarbeiter Divina & Trisha war einfach wunderbar!😄

2026-06-27 • via Nuitee
フエン • solo_traveller • jp
8
Pros:

The room is clean, cozy, comfortable to stay.

Cons:

The room is not soundproofing. I can hear the sound from outside.

2026-06-26 • via Nuitee
P
Piotr • solo_traveller • pl
9
Pros:

Everything was great, we had good time staying here

2026-06-25 • via Nuitee
V
Vinod • couple • my
10
The support of divina and kisha which made was imagined to be difficult very easy and seamless
Pros:

Very comfortable, safe and fat check in

Cons:

The contactless aspect which was efficient and fast

2026-06-25 • via Nuitee
E
Eve • couple • ie
10
Pros:

Divina and Kisha were so helpful! The room was lovely and had everything you’d need. I’d definitely stay here again.

2026-06-25 • via Nuitee
D
Dzaki • couple • sg
10
Exceptional
Pros:

Exceptionally well maintained with wonderful service from Divina and Trisha.

Cons:

-

2026-06-24 • via Nuitee
J
Joanna Carmela • couple • ph
10
The staff were very proactive in helping us during the check in process. The place was very clean and very convenient. W
Pros:

It was very comfortable and it was close to Lavender station, making it convenient to go around.

Cons:

none

2026-06-23 • via Nuitee
B
Blanca • solo_traveller • es
10
Pros:

Estancia en Singapur perfecta!!! Estuvieron pendientes de nosotros en todo momento. Habitación amplia y limpia y bien ubicada.

Cons:

Todo Correcto!

2026-06-23 • via Nuitee
M
Mary Ann San Miguel • solo_traveller • bn
10
Pros:

Very convenient check-in and check-out methods

2026-06-22 • via Nuitee
C
Charan naik • couple • in
9
Pros:

Everything was great Divina & Kisha made sure everything was good

2026-06-21 • via Nuitee
A
Ali • couple • mv
10
Excellent stay. Excellent location. Easy check-in and communicative/helpful staff. Very clean and cosy the garden de
Pros:

Everything

Cons:

Nothing to dislike

2026-06-21 • via Nuitee
P
Pradeep • couple • nz
10
We stay Excellent one week with heritage collection on Victoria
Pros:

The property staff is very helpful and kindness.
All the arrangements is perfect .
Specially I want to mention about Divina, Trisha and Kisha, they guide me very well. They communicate with me very friendly and lovely

Cons:

Nothing

2026-06-20 • via Nuitee
C
Cody • solo_traveller • gb
6
Decent , value for money
Pros:

The location was good and the staff were friendly . I liked the apartment style room and the facilities like clothes washing was good

Cons:

I saw a rat in the corridor

2026-06-20 • via Nuitee