Urban Rest Hackney Hotel

Hotels
95 Hackney Road , Desuri , au

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Noisy rooms
Poor customer service

Categories

Cleanliness
1
Glasses in room weren't changed; cleanliness issues noted.
Service
1
Concierge friendly, but Urban Rest's customer service was frustrating.
Location
1
Great location for Botanic Park; good location overall.
Room Quality
1
Modern, well-equipped rooms; comfortable bed.
Amenities
1
Missing breakfast-making facilities and no wine glasses.
Value for Money
1
Excellent value in a great location; highly recommended.
Food and Beverage
1
No breakfast facilities; self-catering not possible.
Overall Experience
1
Mixed experience due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-17 14:15

Property Description

Discover the perfect getaway at Urban Rest Hackney Hotel, where comfort meets convenience in the heart of North Adelaide.

Modern Comfort: Each air-conditioned room is thoughtfully designed with contemporary decor, featuring a flat-screen TV and complimentary toiletries, ensuring a relaxing escape for every guest.

Culinary Delight: Indulge in exquisite International cuisine at our on-site restaurant, where every meal is a culinary adventure waiting to be savored.

Prime Location: Just minutes away from popular attractions like Adelaide Oval, Bicentennial Conservatory, and the stunning Adelaide Botanic Garden, you'll never be far from the action and beauty of the city.

Book your stay today at Urban Rest Hackney Hotel and experience the ultimate blend of luxury and accessibility!

Important information:

After booking confirmation, an online check‑in form will be sent via link and must be completed to access your apartment.

Check‑in details will be provided 2 days before arrival.

A damage pre‑authorization of 200 (local currency) will be taken during online check‑in and released within 7 business days after check‑out, subject to unit inspection.

We manage multiple units at this location, and the layout of your assigned apartment may vary from the photos shown.

If bringing a pet, please be aware that each unit allows only one pet (weighing under 20 kg, at least 1-year-old, and house‑trained). 100 AUD pet cleaning fee will be collected by the propertyThis property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
T
Tim • solo_traveller • au
8
Pros:

Perfect location from which to walk into the city from and to nearby restaurants in Melbourne St.

Cons:

Incomplete building site, and ultra thin staffing level

2026-03-21 • via Nuitee
W
Wayne • solo_traveller • au
7
Better suited to business than leisure travellers.
Pros:

New, clean, parking.

Cons:

Road noise, bathroom design, no crockery or cutlery

2026-03-21 • via Nuitee
C
Carla • solo_traveller • au
7
Pros:

Location and clean

Cons:

Toilet was flooding

2026-03-20 • via Nuitee
L
Louise • solo_traveller • au
8
It was very clean Close to the gardens
Pros:

Bed was very comfortable
Quiet not noisy at all

Cons:

No microwave

2026-03-20 • via Nuitee
S
STUART • solo_traveller • au
8
2026-03-19 • via Nuitee
M
MALCOLM • couple • au
8
2026-03-18 • via Nuitee
M
Michael • couple • au
9
2026-03-17 • via Nuitee
C
Christina • couple • au
9
Perfect ! Comfortable and very nice
Pros:

The rooms are very nice, the bed is very comfortable- I appreciate the linen and extra large pillows.

Cons:

Only criticism is the verification process as I had previously stayed and had to repeat the process. While I understand it’s important, the verification platform does not accept digital forms. I was waiting for my new licence to arrive in the mail and there was no grace given that the physical card I could provide was expired just days prior .

Feedback on the parking situation is frustrating as the remote that is meant to be made available must have been lost so climbing up on a chair to manually press the roller door wasn’t ideal but I’m confident it’s the long term solution .

2026-03-16 • via Nuitee
C
Christobel • extended_group • au
8
2026-03-15 • via Nuitee
A
Antoney • couple • au
7
2026-03-15 • via Nuitee
A
Antoney • solo_traveller • au
1
2026-03-15 • via Nuitee
S
SIMON • couple • au
10
Relaxed, safe, convenient, clean hotel with really easy friendly staff.
Pros:

Close to the river walking trails that connect to the city, WOMAD and Fringe Festival sites and Botanic Gardens. On arrival we knew we had made the right decision with welcoming staff, clean and modern throughout the hotel, we even had the option to check a couple of rooms to make sure we were comfortable so we chose a lovely sunny room looking through the trees over to the Botanic Garden. The main road is right there but wasn’t to noisy but we carry earplugs just incase. Everything about our experience was perfect and really enjoyed staying there as we were close to the WOMADelaide music festival site.

Cons:

We couldn't find a safe place to leave the room door key cards when we left at 4am to get our flight so we left them on the front reception table.
Everything was really good. Thank you.

2026-03-15 • via Nuitee
E
Elena • couple • au
10
2026-03-15 • via Nuitee
K
Kree • couple • au
8
2026-03-15 • via Nuitee
S
Sally • couple • au
9
Great location for Botanic Park.
Pros:

Great location for Botanic Park.
Clean and functionally laid out. Comfortable bed.

Cons:

We had a noisy room to start with: noisy air con and noise from a yard below. After asking reception to change, we moved to a different room which was really quiet and restful.

2026-03-14 • via Nuitee
R
Raymond • couple • au
9
Convenient and very Clean
2026-03-14 • via Nuitee
C
Charles • solo_traveller • au
9
Pros:

Most things

Cons:

Self checkin does not suit me at all. Especially when arriving at night That needs to be indicated on booking.

2026-03-13 • via Nuitee
M
Marie • couple • au
8
Pros:

The room was pleasant.

Cons:

There were no breakfast making facilities like a toaster, crockery, microwave ect.
We just wanted to have a quick breakfast before the golf and then heat a meal for dinner er and this was not possible.

2026-03-13 • via Nuitee
S
Susannah • solo_traveller • au
8
Excellent hotel, terrible customer service.
Pros:

The hotel itself was excellent - clean, all facilities working, comfortable bed, nice linen, good lighting options. The concierge, when one was there, was also friendly and helpful. BUT...

Cons:

Dealing with Urban Rest was frustrating and also somewhat intrusive. I contacted them on a number of occasions, and they were not available by phone, chat-bot or email. They got back to me sometimes 2 hours later, by which time it was too late to answer the question or concern I had. Further, prior to arriving at the hotel I received an sms from URban Rest instructing me to fill out a pre-arrival questionaire for check-in. It was presented as necessary for check in. THis questionairre has multiple marketing questions and the instruction to send photo of ID/drivers licence, front and back, and a selfie headshot. This is deeply concerning from the point of view of personal information security. When I called to ask about it my call/chat wasn't answered - as above.

2026-03-11 • via Nuitee
J
Jesse • couple • au
7
Enjoyable.
Pros:

Location was good, had secure car parking.

Cons:

The showers drainage isn't right. The water quickly flows to the door and outside. We had to ask for extra towels to barricade the shower door to stop water going everywhere.

2026-03-10 • via Nuitee