Hotel Al Riu

Hotels
Carrer de Gaudí, 9 , Bagá , es

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Facilities

Pets allowed
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Good / great location (near centre, views, paseo)
Self check-in/availability saved late arrivals
Phone communication / managers responsive when contacted
Kettle / coffee point and basic tea/infusions available
Parking available (mentioned by guests)
Cons:
Very uncomfortable beds / poor mattresses
Thin walls and loud plumbing/noise from adjacent rooms
No staffed reception; intercom/keypad issues
Extra pet fees and deposit regarded as excessive
Rooms with tobacco smell and inconsistent bedding (missing duvet, wrong sheet sizes)
Small rooms for two beds; intrusive bathroom fixtures (column)
Basic amenities incomplete (no cups, nearly empty shower gel)

Categories

Cleanliness
1
Mixed reports: some guests explicitly praised cleanliness, but several reviews mention tobacco smell in a room, mismatched/too-small sheets and towels, an almost-empty shower gel and lack of a duvet—overall slightly negative cleanliness experience.
Service
1
Mixed but comparatively positive: repeated notes that there is no staffed reception (self check-in via intercom/keypad), yet managers/phone contact responded to fix towel shortages and last-minute availability saved guests; responsiveness by phone is a positive.
Location
1
Consistently positive: multiple mentions of 'buena ubicación', great proximity to the centre, river/mountain views and a pleasant paseo; location is a clear strength.
Room Quality
1
Several strong negatives: very uncomfortable beds/mattresses, small rooms (squeezing two beds), a column intruding into the shower, humidity on the ceiling, thin walls with loud plumbing/noise and wrong-room assignments (promised mountain view but interior ground-floor given).
Amenities
1
Mixed to slightly negative: there is a kettle/coffee point, microwave and available capsules/infusions, but practical shortcomings (no cups provided, missing items in the coffee area, empty shower gel, occasional lack of towels/duvet) reduce perceived amenity quality.
Value for Money
1
Mixed but leaning negative: some guests find the price acceptable for location, while others call it overpriced for the service provided—notably extra pet fees (€25 plus €50 deposit) considered excessive by pet travellers.
Food and Beverage
1
Very limited offering: a kettle and tea are available in the lobby (positive), but no cups provided and no mention of breakfast or broader F&B service—minor negative overall.
Overall Experience
1
Mixed guest experiences: some reviewers recommend or were saved by last-minute availability, but multiple 'horrible' or strongly negative reports (beds, smells, noise, pet charges, lack of staff) lead to an overall negative impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 03:27

Property Description

Experience the serene beauty of the mountains at Hotel Al Riu, your perfect getaway in Bagá!

Spectacular Views
Nestled just a short walk from El Cadí-Moixeró Natural Park, our hotel offers breathtaking mountain views that create a tranquil atmosphere for your stay.

Comfort & Convenience
Each air-conditioned room is thoughtfully designed, featuring a private bathroom, flat-screen TV, and free WiFi, ensuring you have all the comforts of home while enjoying a river view.

Prime Location
Explore the stunning Artigas gardens just 7.6 miles away or hit the slopes at Masella, only 12 miles from your doorstep. With Andorra–La Seu d'Urgell Airport just 35 miles away, getting here is a breeze.

Don’t miss out on this delightful escape; book your stay at Hotel Al Riu today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Alex • extended_group • es
3
Cons:

Me picaron chinches durante la noche, no volvería

2026-04-22 • via Nuitee
R
Rocio • extended_group • es
1
2026-04-13 • via Nuitee
J
Jan • solo_traveller • pl
3
Cons:

you could hear every noise including normal conversation and tv in other rooms,

2026-04-12 • via Nuitee
F
Francisco • couple • es
8
Excelente relación calidad-precio.
Pros:

Amplitud habitación

Cons:

Pequeños detalles.

2026-04-10 • via Nuitee
J
jeroni • extended_group • es
9
2026-04-10 • via Nuitee
G
Gisela Janet • solo_traveller • es
8
Pros:

La modernidad de los accesos de las puertas

Cons:

Q ni haya piso antideslizante en la ducha, la toalla estaba desgastada, no había señalización de la habitación de la planta baja.

2026-04-08 • via Nuitee
O
Olga • solo_traveller • gb
2
2026-04-01 • via Nuitee
M
Mateo • couple • es
5
2026-03-25 • via Nuitee
J
Jorge • couple • es
5
2026-03-23 • via Nuitee
M
Mónica • family_with_children • es
3
Horrible experiencia
Pros:

buena ubicación

Cons:

no hay nadie para poder atenderte, todo se hace a través de un interfono
para entrar al hotel hay que introducir un código en un teclado que falla
las camas muy incómodas

2026-03-16 • via Nuitee
M
Miriam • couple • es
6
Pros:

L'ubicació. Està net i hi ha aigua calenta. El sistema de porta electrònica funciona bé

Cons:

La decoració. Els llençols eren massa petits pel matalàs. El matalàs era massa petit pel somier. Les tovalloles de dutxa eren de lavabo.

2026-03-15 • via Nuitee
V
vanesa • family_with_children • es
8
2026-03-14 • via Nuitee
A
Adrián • extended_group • es
7
Nos salvó la noche pero caro si viajas con mascota
Pros:

Tenían disponibilidad a ultima hora y eso nos salvó la noche.

Cons:

Viajábamos con una mascota y realmente las condiciones de uso tanto para devolver la fianza como el precio eran absurdos.
Pagamos 25€ por una mascota, pero sin embargo ponía que si se encontraban pelos de mascota en la ropa de cama no sé devolvería la fianza, cosa que quien tenga mascota sabe que es relativamente fácil que pierda pelo y se encuentre en la ropa de cama. Pero aún así no teníamos otra opción

2026-03-09 • via Nuitee
J
Julián • extended_group • es
7
2026-03-02 • via Nuitee
C
Correa Vasquez • extended_group • es
10
Pros:

El sitio

Cons:

El colchon fatal

2026-03-01 • via Nuitee
R
ruben • couple • es
5
Tranquilidad y calidad-precio aceptable
Pros:

Solo pasamos la noche, calentitos y con buen ambiente en Bagá.

Cons:

Faltaban cosas en la cafetra, la puerta principal no cerraba, alguna humedad en el techo, se escuchaba bastante las habitaciones.

2026-02-14 • via Nuitee
S
sebastian • extended_group • es
5
Si tienes demasiada confianza con la persona que vas .....puedes ir .....de lo contrario ......mmmmm
Pros:

Que había para aparcar.

Cons:

La columna en el baño que prácticamente estaba casi dentro de la ducha y los ruidos de desagüe del agua de las habitaciones colindantes ( duchas , grifos , buter etc ) parecía que los teníamos al lado de la cama .

2026-02-12 • via Nuitee
C
cricro7 • extended_group • it
8
Good place close to the mountains
2026-02-12 • via Nuitee
A
Arantxa Serra • couple • es
7
2026-02-11 • via Nuitee
O
Oliver • couple • es
7
2026-02-10 • via Nuitee