Hotel Al Riu

Hotels
Carrer de Gaudí, 9 , Bagá , es

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Family rooms
Pets allowed
Safety deposit box
Non-smoking throughout
Daily housekeeping
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good / great location (near centre, views, paseo)
Self check-in/availability saved late arrivals
Phone communication / managers responsive when contacted
Kettle / coffee point and basic tea/infusions available
Parking available (mentioned by guests)
Cons:
Very uncomfortable beds / poor mattresses
Thin walls and loud plumbing/noise from adjacent rooms
No staffed reception; intercom/keypad issues
Extra pet fees and deposit regarded as excessive
Rooms with tobacco smell and inconsistent bedding (missing duvet, wrong sheet sizes)
Small rooms for two beds; intrusive bathroom fixtures (column)
Basic amenities incomplete (no cups, nearly empty shower gel)

Categories

Cleanliness
1
Mixed reports: some guests explicitly praised cleanliness, but several reviews mention tobacco smell in a room, mismatched/too-small sheets and towels, an almost-empty shower gel and lack of a duvet—overall slightly negative cleanliness experience.
Service
1
Mixed but comparatively positive: repeated notes that there is no staffed reception (self check-in via intercom/keypad), yet managers/phone contact responded to fix towel shortages and last-minute availability saved guests; responsiveness by phone is a positive.
Location
1
Consistently positive: multiple mentions of 'buena ubicación', great proximity to the centre, river/mountain views and a pleasant paseo; location is a clear strength.
Room Quality
1
Several strong negatives: very uncomfortable beds/mattresses, small rooms (squeezing two beds), a column intruding into the shower, humidity on the ceiling, thin walls with loud plumbing/noise and wrong-room assignments (promised mountain view but interior ground-floor given).
Amenities
1
Mixed to slightly negative: there is a kettle/coffee point, microwave and available capsules/infusions, but practical shortcomings (no cups provided, missing items in the coffee area, empty shower gel, occasional lack of towels/duvet) reduce perceived amenity quality.
Value for Money
1
Mixed but leaning negative: some guests find the price acceptable for location, while others call it overpriced for the service provided—notably extra pet fees (€25 plus €50 deposit) considered excessive by pet travellers.
Food and Beverage
1
Very limited offering: a kettle and tea are available in the lobby (positive), but no cups provided and no mention of breakfast or broader F&B service—minor negative overall.
Overall Experience
1
Mixed guest experiences: some reviewers recommend or were saved by last-minute availability, but multiple 'horrible' or strongly negative reports (beds, smells, noise, pet charges, lack of staff) lead to an overall negative impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 03:27

Property Description

Experience the serene beauty of the mountains at Hotel Al Riu, your perfect getaway in Bagá!

Spectacular Views
Nestled just a short walk from El Cadí-Moixeró Natural Park, our hotel offers breathtaking mountain views that create a tranquil atmosphere for your stay.

Comfort & Convenience
Each air-conditioned room is thoughtfully designed, featuring a private bathroom, flat-screen TV, and free WiFi, ensuring you have all the comforts of home while enjoying a river view.

Prime Location
Explore the stunning Artigas gardens just 7.6 miles away or hit the slopes at Masella, only 12 miles from your doorstep. With Andorra–La Seu d'Urgell Airport just 35 miles away, getting here is a breeze.

Don’t miss out on this delightful escape; book your stay at Hotel Al Riu today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Alberto • couple • es
9
Hotel funcional y correcto
Pros:

Limpio, correcto y muy bien situado

2026-08-22 • via Nuitee
C
Cesar • extended_group • es
8
Qualitat preu bé
Pros:

La ubicacio

2026-08-18 • via Nuitee
M
Maria Miraculosa • solo_traveller • es
5
Cons:

Si les habitacions no estaven preparades podien haver avisat el dia abans no un cop ja érem allà i perquè vam ser nosaltres que vam avisar..

2026-08-17 • via Nuitee
E
Eduardo • solo_traveller • es
8
2026-08-16 • via Nuitee
R
ROS MARULL • solo_traveller • es
7
2026-08-15 • via Nuitee
J
Julian • solo_traveller • es
7
Pros:

La habitación tiene AC, TV y secador de pelo

Cons:

Tener que realizar el check in desde el móvil.

2026-08-15 • via Nuitee
C
Christina • solo_traveller • es
1
Awful hotel, dirty room, used towels, unless lining, rubbish left. No refund issued
Pros:

Nothing

Cons:

The room was not cleaned from the previous occupant. Dirty bed, used towels and rubbish left. The hotel refused to find a cleaner or issue us with a refund. Furthermore, after complaining, they changed the code on our door locking us out. They would only issue a new code if we agreed to the condition of the room . I do not recommend this hotel in the slightest.

2026-08-15 • via Nuitee
B
BRIGITTE • family_with_children • fr
9
Agréable
Pros:

Très propre, confortable, bien situé, communication via whatsapp avec personnel parfaite.

Cons:

Insonorisation

2026-08-14 • via Nuitee
A
Andrea • couple • es
6
Cutrillo pero suficiente para dos dias
Pros:

Ubicacion

Cons:

La cama super incomoda, la persiana y ventana no funcionaban y se oye la bajante

2026-08-10 • via Nuitee
P
PHILIPPE • solo_traveller • fr
4
Très moyen
Pros:

L’emplacement

Cons:

L’absence d’accueil

2026-08-09 • via Nuitee
E
Elena • solo_traveller • es
6
Pros:

La ubicación y que el lavabo era grande y reformado bien (al menos el que nos tocó a nosotros)

Cons:

No había ropa de cama ni toallas y no pudieron solucionar el problema... tampoco tener que insistir para recibir el código de acceso

2026-08-08 • via Nuitee
C
Carlo • couple • it
8
essenziale, pulito e ben collegato. sosta di passaggio. ottima soluzione per le mie esigenze
2026-08-07 • via Nuitee
M
Maria Isabel • family_with_children • es
10
Una noche
Pros:

Calidad precio bien para pasar una noche bien de pasada

Cons:

Nuestra ventana estaba en un parque con niños haciendo botellon

2026-08-06 • via Nuitee
S
Sandra • solo_traveller • es
6
2026-08-05 • via Nuitee
C
Carles • couple • es
7
Cons:

Laire acondicionat de lhabitacio del costat feia molt soroll/vibracio a les parets del bany , no vaig poder dormir be

2026-08-05 • via Nuitee
M
M Àngels • couple • es
10
2026-08-04 • via Nuitee
R
Rebeca • couple • es
10
Relacion calidad precio 👌
Pros:

Tenia lo necesario y todo muy limpio

2026-08-03 • via Nuitee
J
Julian • solo_traveller • es
8
2026-07-25 • via Nuitee
N
Nicky • couple • gb
3
The online check-in was terrible. It did not work and then there was no telephone number to call, just a what’s app. It
2026-07-22 • via Nuitee
A
Alfonsa • solo_traveller • es
1
El hotel de los errores
Pros:

Estaba sucio y el wáter estaba embozado también la bañera, pedí otra habitación y me dijeron que estaban completos
Tuve que buscar otro alojamiento y marchar a otro pueblo
Una experiencia orrible
Y aún estoy esperando el desembolso de la habitación
Booking no me contesta
Es denunciable y tengo fotos

Cons:

El trato y sobre todo el abandono por parte de los propietarios.Me encontré a las diez de la noche en la calle

2026-06-29 • via Nuitee