Polhena Grand Resort & Banquet

Hotels
71 Beach Road,polhana matara , Matara , lk

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good/large pool
Friendly, helpful staff
Clean and spacious rooms
Strong shower/hot water and AC
Excellent location (mentioned)
Fast Wi‑Fi (reported by one guest)
Cons:
Breakfast not good value for money
Inconsistent or absent Wi‑Fi (conflicting reports)
Poor bed linen quality
Curtains not light‑proof
Occasional noise from weddings/events
Must request towel changes/housekeeping items rather than them being automatic

Categories

Cleanliness
1
Multiple guests explicitly describe rooms as clean and spacious; one review states 'big, clean room' and another says 'clean'—overall positive cleanliness.
Service
1
Several reviews highlight very friendly, helpful staff and 'amazing' hospitality; one review notes you must ask for towel changes/housekeeping items but staff respond with a smile.
Location
1
Location is called 'excellent' in one review and no other negatives mentioned about location.
Room Quality
1
Rooms described as spacious with good shower and AC, but some negatives on bed linen quality and curtains not being light-proof — mixed but slightly positive.
Amenities
1
Pool is repeatedly praised and considered a highlight; Wi‑Fi reports are mixed (one review praises fast Wi‑Fi, another reports no Wi‑Fi).
Value for Money
1
Headline and one review call it 'reasonable value for money', while breakfast is noted as not good value — overall mixed/neutral.
Food and Beverage
1
Breakfast is explicitly criticized as 'not value for money' in one review; no positive mentions of food to offset this negative sentiment.
Overall Experience
1
Overall a mix of strong positives (friendly staff, good pool, clean rooms) and recurring negatives (breakfast value, occasional wedding noise, Wi‑Fi issues, minor room-quality annoyances), resulting in a mixed-to-negative net experience across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-26 01:29

Property Description

Experience the enchanting allure of Polhena Grand Resort & Banquet, just a 2-minute stroll from the pristine Polhena Beach.

Unmatched Amenities
Indulge in a refreshing stay with our indoor pool and private beach area, perfect for relaxation and sun-soaked adventures.

Culinary Delights
Start your day with a sumptuous breakfast featuring buffet, à la carte, or continental options, expertly crafted to tantalize your taste buds at our on-site restaurant.

Comfort Meets Convenience
Each guest room offers a cozy seating area, satellite TV, and modern conveniences like a fridge, ensuring you feel right at home throughout your stay.

Escape to a tropical paradise where comfort meets unrivaled service. Book your unforgettable getaway today!

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Lilian • solo_traveller • nl
8
Prima hotel vlakbij Polhena beach
Pros:

De grote kamers met 2 tweepersoonsbedden. Vriendelijk personeel

Cons:

Het ligt een beetje afgelegen van de leuke strand tentjes, maar wij waren er dan ook in het laagseizoen. Tip ga niet naar Polhena beach zelf, maar loop als je het hotel uitkom direct naar rechts. Na 10 min lopen zijn er meerdere plekken waar je een strandbedje kunt huren. Daar hebben we ook gesnorkeld met schildpadden van wel 1.5 m groot!

2026-05-02 • via Nuitee
U
Umar • solo_traveller • mv
2
Dinner
Pros:

There is party hotel not comfortable with kids

Cons:

Staff

2026-04-16 • via Nuitee
L
Leckie • couple • gb
8
Great pool, & reasonable value for mobey
Pros:

We loved the pool, it's a good size for swimming, and has a few loungers with dappled shade.
The hotel mostly had very few guests and was nice and quiet. On one day there was a wedding and there was a lot of noise ( music/ chatter) in the bedroom , coming from the banqueting hall below. But it was finished by 6pm, so no problem at night. I think the hotel specialises in weddings/ conferences etc, with a few bedrooms as ancillary business.
The room was totally fine for the money, nothing special but clean, had 2 small soft armchairs , good shower, air con etc. The bed linen was poor quality though. The curtains aren't light proof. And you have to ask for things you need - towel change, rubbish emptying , hairdryer etc. - but it all comes, and with a smile. There's a big terrace ( shared, but no body else there) outside the room, but no outside furniture. I'm sure this could be arranged if requested.

2026-03-10 • via Nuitee
Аleksandr • couple • ru
10
Гчень понравилось
Pros:

Все понравилось: большой, чистый номер, вода в душе горячая и хороший напор, местоположение отличное, хороший быстрый вай фай! Прекрасный отель! Рекомендуем!

2026-03-07 • via Nuitee
L
LUCIANO NICOLA • couple • it
10
Piacevole
Pros:

La gentilezza dello staff

2026-01-25 • via Nuitee
P
Peter • couple • au
8
2026-01-18 • via Nuitee
C
Chalitha • extended_group • lk
8
2026-01-04 • via Nuitee
I
Ibrahim • couple • mv
10
Very good hospitality
Pros:

Staffs are amazing and friendly. One of the best hotel i have ever stayed. Nice pool and enjoy a lot.

2026-01-01 • via Nuitee
T
Tom • solo_traveller • gb
8
2025-11-17 • via Nuitee
M
Mohan • family_with_children • lk
5
Pros:

Clean and spacious rooms.

Cons:

No wifi was available
Breakfast is not value for money

2025-10-05 • via Nuitee
T
thusith • family_with_children • lk
2
2025-09-20 • via Nuitee
P
Prabodya • young couple • jp
10
Excellent
2025-05-04 • via Nuitee
H
Holmes • with friends • gb
7
Good
Pros:

Comfortable spacious room

Cons:

Menu did not have much variety and didn't cater for vegetarian diet

2025-04-28 • via Nuitee
M
Max • group • nl
10
Excellent!
Pros:

Perfect stay! Very friendly and accommodating staff, beautiful pool and delicious breakfast. Me and a friend stayed here to unwind after a road trip through inland Sri Lanka and this hotel exceeded all our expectations. Would come back any day!

2025-02-23 • via Nuitee
L
Lynn • young couple • gb
8
Very good
2024-03-18 • via Nuitee
R
Ryan • young couple • us
3
Would not recommend
Pros:

The location was good. Had a good swimming pool.

Cons:

Staff was super disorganized, no front desk/room-service etiquette, not the cleanest room, hard and uncomfortable bed, no chairs to sit or lay by the pool or patio, too noisy.

2024-02-26 • via Nuitee
A
Antonio • young couple • gb
2
Very poor
Pros:

I liked the entrance to the hotel, everything is made of wood.

Cons:

I didn't like the room's condition.

2024-02-25 • via Nuitee
A
Anneli • family with young children • ee
9
Nice place to spend time with family
Pros:

Nice hotel with good location.
Rooms are specious and comfortable.
Pool is clean and nice cooling water.
Breakfast is tasty

Cons:

Service in restaurant is bit chaotic. Example drinks coming later than food.

2024-01-03 • via Nuitee
A
Anonymous • family with young children • fr
4
Not at the level of the price !
Pros:

Some team members of the hotel which tried to do their best despite a lack of tools, budget and support from the owner of the hotel who is totally far to know how to satisfy a customer

Cons:

When we arrived, the room was not ready and not clean : no toilet paper, no towels, no water, hairs in beds, blood stains on pillow and hair clip in the bathroom from the previous customer.
No hot water for 3 days, we gave cold shower to our 3 young kids.
No WiFi for 80% of the time.
Price 165€ per night.
After discussion with the owner of the hotel he gave us a large discount of 10% !!!! And take off the phone during our discussion.
Rating of 4 with 1 for the owner and 7 for the team members

2023-12-31 • via Nuitee
L
Ln • family with young children • gb
8
It was great
Pros:

Wonderful friendly service and staff.

Cons:

Bedlinen and pillowcases need to be change .And clean towels please.

2023-08-03 • via Nuitee