Terrace Resort Phú Quốc

Hotels
118 /9 Đường Trần Hưng Đạo, Dương Đông , Phu Quoc , vn

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Facilities

Offsite parking discounted rates available
Air conditioning
Terrace
Family rooms
Pets allowed
Non-smoking throughout
Fire extinguishers
Smoke alarms
24-hour security
Security alarm
See all facilities

Review Highlights

Pros:
Customer service staff were professional
Quick and professional room arrangements
Cons:
Room cleanliness issues
Poor air conditioning
Negative experience with mosquitoes
Staff unresponsive to complaints

Categories

Cleanliness
1
Room was dirty upon arrival and the bathroom was not cleaned.
Service
1
Staff were uninterested in resolving issues and did not communicate effectively.
Location
1
Central to the city but unpleasant due to garbage smell near the beach and mosquitoes.
Room Quality
1
Air conditioning was noisy and emitted a bad smell, and the room was hot.
Amenities
1
TV channels were not available and Wi-Fi was poorly functioning.
Value for Money
1
The stay did not meet expectations in terms of quality for the cost.
Food and Beverage
1
Standard quality for this hotel tier.
Overall Experience
1
Overall, a disappointing experience with many issues and poor service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-12 08:26

Property Description

Escape to the serene Terrace Resort Phú Quốc, where relaxation meets luxury amidst stunning garden views.

Rooftop Paradise: Dive into our refreshing rooftop pool, the perfect spot to soak up the sun while enjoying panoramic views of the lush surroundings.

Comfort Redefined: Our air-conditioned rooms come equipped with modern amenities, including free Wi-Fi, flat-screen TVs, and private bathrooms to ensure a comfortable stay.

Convenient Location: Just a leisurely 3-minute stroll to the pristine Long Beach, and within easy reach of local attractions like Sung Hung Pagoda and Phu Quoc International Airport, you'll find everything you desire right at your fingertips.

Book your stay today and indulge in the ultimate getaway experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
robert • extended_group • fr
1
2026-02-28 • via Nuitee
E
Epp • couple • ee
5
Ei soovita.
Cons:

Polnud TV kanaleid ja internett töötas halvasti.
Väga palju sääski ja ei näinud ka et kordagi oleks sääsetõrjet tehtud.
Konditsioneer töötas väga lärmakalt.
Vastuvõtulaua töötaja suhtus probleemidesse ükskõikselt ja nentis et nii lihtsalt on ja kõik.

2026-02-24 • via Nuitee
G
Gāo Míng Duó • family_with_children • cn
10
The customer service staff were very professional.
Pros:

The customer service staff were very professional. The airport transfer service and room arrangements were exactly as planned. That is why I came back for the second time within one month, because I felt very comfortable and confident staying here.

2026-02-24 • via Nuitee
O
Olivia • family_with_children • au
10
Everything was arranged quickly and professionally, which made me feel very comfortable and reassur
Pros:

I brought my friend back to this resort. Previously, I had a slightly bad experience at another accommodation, so I decided to return here because I really trust their service. Luckily, there was still a room available when I contacted the customer service staff. Everything was arranged quickly and professionally, which made me feel very comfortable and reassured.

2026-02-24 • via Nuitee
O
Oleh • couple • ua
3
Не рекомендую! Якість не відповідає цяні!
Pros:

Центр міста, близько до ресторанів і супермаркету.

Cons:

Це було найгірше помешкання , яке я бачив за останні 10 років …
При заїзді у номері було брудно, санвузол не прибраний. Притензіі нема кому предʼявляти , так як адміністратор ( він же садівник)ні одного слова по англійськи не розуміе
Нам прийшлось самим прибирати перед заїздом.:( Так як кошти оплачені , то іншого вибору як залишатись там не було…
Вночі у номері спекотно, а якщо включати кондиціонер, то нестерпний сморід йде від нього і сильний шум від мотора, що спати не можливо..,
Відкрили двері.. і почалось.. тисячі комарів, які обкусали нас …, ми зранку були опухлими від укусів…
Зранку спробували сходити на море.., дорога до моря займае 7-10 хв вузькими вуличками із зловленим запахом смітників, а на самому пляжі побачили каналізаційні труби із яких зливаються нечистоти прямо в море…, тому ми навіть не купались… це центр міста і тут такі пляжі..:(
Щодо території готелю то все запущено, брудно..,зовсім не відповідае фотографіям у рекламі!
Басейн брудний, не чиститься а вода не зливається…
Ніякі зауваження і притензіі до адміністрації не діють .. По перше нема кому скаржитись, по друге якщо хтось е , то він нічого не розуміе і ніяк не реагуе…
Звернувся до букінгу за скасуванням бронювання, почав шукати інший готель.. На щастя бронював через booking. Com.
Вони допомогли скасувати безкоштовно наше бронювання і ми переїхали у інший готель 1,5 км від центру і все змінилось на краще!

2026-02-12 • via Nuitee
M
Maximilian Schmidt • extended_group • de
10
I was very satisfied. The room was neat and clean.
Pros:

At first, I was a bit worried before coming to the hotel, but once I arrived, I was very satisfied. The room was neat and clean.

I especially liked that I could ask for as many towels as I needed. Security was good, and both the front desk staff and the customer service team were very helpful and responsive via WhatsApp.

Great experience!

2026-02-08 • via Nuitee
S
Sophia • couple • vn
10
I was very satisfied with the hotel’s facilities and services.
Pros:

The room was clean and well-equipped with a refrigerator, a hair dryer, and Wi-Fi. I was very satisfied with the hotel’s facilities and services.

2026-02-08 • via Nuitee
S
Stephane • couple • fr
10
2026-01-19 • via Nuitee
J
James • extended_group • gb
9
Pros:

I stayed here during a short business trip and found it quite comfortable. The room was clean and well kept, and the quiet atmosphere made it easy to rest in the evening. Check-in and check-out were straightforward and didn’t take much time, which suited my schedule.

2026-01-10 • via Nuitee
B
Brian • solo_traveller • ru
10
Good!
Pros:

I stayed here during a short business trip. The place was quiet, the room was clean, and there was a desk with stable Wi-Fi, which was convenient for work. Check-in was quick and hassle-free. The location was easy to get around, making it suitable for business travel. Overall, it met my needs well with no major issues.

2026-01-09 • via Nuitee
G
Gaston • solo_traveller • ar
2
2026-01-06 • via Nuitee
J
Jun Yi • extended_group • my
4
2025-12-26 • via Nuitee
S
Sangdon • couple • kr
1
예약을 하지 마세요.
Pros:

위치를 제외하고는 좋았던 점이 별로 없네요

Cons:

방이 깨끗하지 않았으며, 세면대 및 욕실에 물이 세고, 마실 물도 제공하지 않았고, 이불도 지저분하고 낡았으며 방에는 모기와 날파리도 많았음.
특히 와이파이가 너무 약해서 수시로 끊겼으며 오직 현금만을 요구하며 카드결재를 거절하였음
이러한것을 고려하면 이렇게 비싼가격으로 이 리조트에 묶을 이유가 전혀 없습니다.
사진에 속지 마세요
이 리조트 예약을 피하세요

2025-12-26 • via Nuitee
D
Dirk • couple • nl
6
Door de cash issue een tegenvallend verblijf
Pros:

Vriendelijk personeel, nette en schone kamer

Cons:

Slechte ontvangst. Receptie spreekt geen Engels, daardoor communicatie zeer moeizaam.
Tijdens inchecken werd direct gezegd dat we alleen cash konden betalen, terwijl in de voorwaarden van de reservering duidelijk staat aangegeven dat ook met (credit) kaarten betaald kon worden. Ook is vantevoren contact met accommodatie geweest en nooit is aangegeven dat we cash moesten betalen. Hierover contact met booking.com gehad, maar vreemd genoeg konden ze ons hiermee niet helpen.
Omdat het om twee kamers voor een aantal nachten ging, hebben we een hoop gedoe gehad om het cash geld bij elkaar te krijgen. Voor pinnen geldt namelijk ook een relatief laag maximum per dag. Kortom een hoop ergernis !

2025-11-25 • via Nuitee
T
Trent • couple • au
7
Pros:

The Terrace Resort is very basic. It's a collection of small bungalows around a pool (which looked clean). We found it clean and simple and not too bad for the price. It's about 200 metres from the beach, there are some good cafe/ restaurants nearby and overall it's a good spot not too far from the Main Street and the beach.

2025-11-23 • via Nuitee
V
Vadim • family_with_children • ru
10
Наличие сейфа
Pros:

Хозяйка очень отзывчивая девушка

2025-11-17 • via Nuitee