Terrace Resort Phú Quốc

Hotels
118 /9 Đường Trần Hưng Đạo, Dương Đông , Phu Quoc , vn

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Air conditioning
Terrace
Family rooms
Pets allowed
Non-smoking throughout
Fire extinguishers
Smoke alarms
24-hour security
Security alarm
See all facilities

Review Highlights

Pros:
Central location
Responsive customer service
Cons:
Poor cleanliness
Unpleasant amenities
Ineffective administration

Categories

Cleanliness
1
Numerous complaints about cleanliness and unkempt condition of both the room and common areas.
Service
1
Mixed reviews on service; some positive mentions but overall ineffective due to language barrier.
Location
1
Central location but nearby beach was unsatisfactory due to pollution.
Room Quality
1
Room was described as dirty and not well-maintained.
Amenities
1
Major issues with amenities like the pool and air conditioning.
Value for Money
1
Poor value reflected due to the terrible condition of the hotel.
Food and Beverage
1
Not specifically mentioned in the reviews.
Overall Experience
1
Overall experience was negative, leading to early cancellation and relocation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-23 19:40

Property Description

Escape to the serene Terrace Resort Phú Quốc, where relaxation meets luxury amidst stunning garden views.

Rooftop Paradise: Dive into our refreshing rooftop pool, the perfect spot to soak up the sun while enjoying panoramic views of the lush surroundings.

Comfort Redefined: Our air-conditioned rooms come equipped with modern amenities, including free Wi-Fi, flat-screen TVs, and private bathrooms to ensure a comfortable stay.

Convenient Location: Just a leisurely 3-minute stroll to the pristine Long Beach, and within easy reach of local attractions like Sung Hung Pagoda and Phu Quoc International Airport, you'll find everything you desire right at your fingertips.

Book your stay today and indulge in the ultimate getaway experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
O
Oleh • couple • ua
3
Не рекомендую! Якість не відповідає цяні!
Pros:

Центр міста, близько до ресторанів і супермаркету.

Cons:

Це було найгірше помешкання , яке я бачив за останні 10 років …
При заїзді у номері було брудно, санвузол не прибраний. Притензіі нема кому предʼявляти , так як адміністратор ( він же садівник)ні одного слова по англійськи не розуміе
Нам прийшлось самим прибирати перед заїздом.:( Так як кошти оплачені , то іншого вибору як залишатись там не було…
Вночі у номері спекотно, а якщо включати кондиціонер, то нестерпний сморід йде від нього і сильний шум від мотора, що спати не можливо..,
Відкрили двері.. і почалось.. тисячі комарів, які обкусали нас …, ми зранку були опухлими від укусів…
Зранку спробували сходити на море.., дорога до моря займае 7-10 хв вузькими вуличками із зловленим запахом смітників, а на самому пляжі побачили каналізаційні труби із яких зливаються нечистоти прямо в море…, тому ми навіть не купались… це центр міста і тут такі пляжі..:(
Щодо території готелю то все запущено, брудно..,зовсім не відповідае фотографіям у рекламі!
Басейн брудний, не чиститься а вода не зливається…
Ніякі зауваження і притензіі до адміністрації не діють .. По перше нема кому скаржитись, по друге якщо хтось е , то він нічого не розуміе і ніяк не реагуе…
Звернувся до букінгу за скасуванням бронювання, почав шукати інший готель.. На щастя бронював через booking. Com.
Вони допомогли скасувати безкоштовно наше бронювання і ми переїхали у інший готель 1,5 км від центру і все змінилось на краще!

2026-02-12 • via Nuitee
M
Maximilian Schmidt • extended_group • de
10
I was very satisfied. The room was neat and clean.
Pros:

At first, I was a bit worried before coming to the hotel, but once I arrived, I was very satisfied. The room was neat and clean.

I especially liked that I could ask for as many towels as I needed. Security was good, and both the front desk staff and the customer service team were very helpful and responsive via WhatsApp.

Great experience!

2026-02-08 • via Nuitee
S
Sophia • couple • vn
10
I was very satisfied with the hotel’s facilities and services.
Pros:

The room was clean and well-equipped with a refrigerator, a hair dryer, and Wi-Fi. I was very satisfied with the hotel’s facilities and services.

2026-02-08 • via Nuitee
S
Stephane • couple • fr
10
2026-01-19 • via Nuitee
J
James • extended_group • gb
9
Pros:

I stayed here during a short business trip and found it quite comfortable. The room was clean and well kept, and the quiet atmosphere made it easy to rest in the evening. Check-in and check-out were straightforward and didn’t take much time, which suited my schedule.

2026-01-10 • via Nuitee
B
Brian • solo_traveller • ru
10
Good!
Pros:

I stayed here during a short business trip. The place was quiet, the room was clean, and there was a desk with stable Wi-Fi, which was convenient for work. Check-in was quick and hassle-free. The location was easy to get around, making it suitable for business travel. Overall, it met my needs well with no major issues.

2026-01-09 • via Nuitee
G
Gaston • solo_traveller • ar
2
2026-01-06 • via Nuitee
J
Jun Yi • extended_group • my
4
2025-12-26 • via Nuitee
S
Sangdon • couple • kr
1
예약을 하지 마세요.
Pros:

위치를 제외하고는 좋았던 점이 별로 없네요

Cons:

방이 깨끗하지 않았으며, 세면대 및 욕실에 물이 세고, 마실 물도 제공하지 않았고, 이불도 지저분하고 낡았으며 방에는 모기와 날파리도 많았음.
특히 와이파이가 너무 약해서 수시로 끊겼으며 오직 현금만을 요구하며 카드결재를 거절하였음
이러한것을 고려하면 이렇게 비싼가격으로 이 리조트에 묶을 이유가 전혀 없습니다.
사진에 속지 마세요
이 리조트 예약을 피하세요

2025-12-26 • via Nuitee
D
Dirk • couple • nl
6
Door de cash issue een tegenvallend verblijf
Pros:

Vriendelijk personeel, nette en schone kamer

Cons:

Slechte ontvangst. Receptie spreekt geen Engels, daardoor communicatie zeer moeizaam.
Tijdens inchecken werd direct gezegd dat we alleen cash konden betalen, terwijl in de voorwaarden van de reservering duidelijk staat aangegeven dat ook met (credit) kaarten betaald kon worden. Ook is vantevoren contact met accommodatie geweest en nooit is aangegeven dat we cash moesten betalen. Hierover contact met booking.com gehad, maar vreemd genoeg konden ze ons hiermee niet helpen.
Omdat het om twee kamers voor een aantal nachten ging, hebben we een hoop gedoe gehad om het cash geld bij elkaar te krijgen. Voor pinnen geldt namelijk ook een relatief laag maximum per dag. Kortom een hoop ergernis !

2025-11-25 • via Nuitee
T
Trent • couple • au
7
Pros:

The Terrace Resort is very basic. It's a collection of small bungalows around a pool (which looked clean). We found it clean and simple and not too bad for the price. It's about 200 metres from the beach, there are some good cafe/ restaurants nearby and overall it's a good spot not too far from the Main Street and the beach.

2025-11-23 • via Nuitee
V
Vadim • family_with_children • ru
10
Наличие сейфа
Pros:

Хозяйка очень отзывчивая девушка

2025-11-17 • via Nuitee