Ponto Alto Hotel

Hotels
R. da Atalaia 184 , Lisbon , pt

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Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great service from staff
Good location for tourism
Cons:
Issues with booking
Limited food options

Categories

Cleanliness
1
No specific sentiment mentioned, assumed standard for this tier.
Service
1
Highly praised, especially for staff responsiveness.
Location
1
Excellent location near many tourist attractions.
Room Quality
1
Room quality good, modern decor, but size and amenities varied.
Amenities
1
Amenities mentioned to be sufficient but lacking in variety for breakfast.
Value for Money
1
Perceived as a decent value considering location, but issues raised.
Food and Beverage
1
Breakfast quality could improve with more options.
Overall Experience
1
Mixed feelings due to positive service but negative issues with booking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-09 20:53

Property Description

Discover the perfect blend of comfort and convenience at Ponto Alto Hotel, located in the heart of vibrant Lisbon!

Modern Rooms
Unwind in our spacious, air-conditioned rooms featuring free Wifi, flat-screen TVs, and luxurious private bathrooms. Some units even include well-equipped kitchens with modern appliances for a home-away-from-home experience.

Convenient Amenities
Enjoy hassle-free stays with our elevator access and luggage storage services. Start your mornings right with a delightful continental breakfast, with the option of enjoying it in the comfort of your room.

Prime Location
Explore the city’s rich history just moments away! With St. George's Castle and the stunning Rossio Square nearby, you'll have the best of Lisbon at your doorstep.

Experience the essence of Lisbon today—book your stay at Ponto Alto Hotel now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
Jamila • solo_traveller • gb
10
Very comfortable, very clean, great location and great customer service.
Pros:

Very clean, comfortable, well equipped.

Cons:

Corridor noise at night is a little loud but I had a great stay regardless.

2026-02-13 • via Nuitee
H
Henrik • solo_traveller • de
9
Sehr gut und leise.
Pros:

Lage war sehr gut.

Cons:

Frühstück war okay

2026-02-10 • via Nuitee
A
Andrew • couple • us
10
Great spot, was a life saver. It sucks they threw our fresh food away without saying anything.
Pros:

Clean and easy. Great location. Access to lockers and bathroom were great!

Cons:

They threw away fresh food from the grocery store from the refrigerator. We had just done some grocery shopping, returning to our Airbnb to have a severe plumbing break forcing us to relocate last minute at 23:30. It sucked to have had our fresh food discarded.

2026-02-10 • via Nuitee
C
Christiane • couple • pt
7
2026-02-10 • via Nuitee
A
Alone Leone • solo_traveller • sa
3
Pros:

المرافق نظيفة والموقع متميز

Cons:

الازعاج الشديد في الجوار

2026-02-10 • via Nuitee
M
Michał • couple • pl
10
Idealny pokój na weekend.
Pros:

Hotel bardzo czysty. Obsługa miła i bardzo pomocna. Mieliśmy problem z zamkiem do drzwi pokoju - pan zjawił się w ciągu 1 minuty aby Nam pomóc.

2026-02-09 • via Nuitee
V
Victor • solo_traveller • ca
9
location, location, location
Pros:

Excellent use of available space. Wasn't cramp-feeling at all. I was very comfortable in the unit.

2026-02-09 • via Nuitee
G
Greta • couple • es
10
La consiglio vivamente.
Pros:

Accogliente e calda con termosifoni, wifi e casa pulita a parte un tappo trovato sotto al letto, lo staff amorevole e accogliente, sempre a disposizione, bellissima esperienza e hotel centrale a due passi dalla metro, molto comoda

Cons:

La colazione un po’ povera, ma buona

2026-02-09 • via Nuitee
G
Genç • family_with_children • ch
9
Гарне місцерозташування та привітний персонал зроблять ваше перебування в Лісабоні незабутнім.
Pros:

Місце перебування чудове, але розраховане на молодих людей. Поблизу багато барів. В апартаментах де ми перебували шуму від барів не чути. Кімната з гарним сучасним ремонтом, є все що потібно для перебування. Ліжко та білизна чудова. Нам видали по запиту ще одну ковдру. Чудовий персонал! Абсолютно всі дуже відзивчиві та відповідають швидко.

Cons:

Все було добре. Одна невідповідність в описі умеблювання від Букінгу була несподіваною, але персонал відреагував дуже швидко і покращив ситуацію.

2026-01-31 • via Nuitee
A
Andrea • couple • it
9
Ottima esperienza, servizi ottimi, staff super
Pros:

Esperienza super, servizi ottimi, nella stanza c'è tutto compresa una piccola cucina! Spazio stretto ma c'è tutto quello che serve, staff eccellente specialmente Henrique che ci ha coccolato in tutto!

Cons:

Pochissimi punti da migliorare, giusto la colazione, aggiungere qualcosa in più in termini di cibo salato, salumi e formaggi, uova, qualche torta o croissant freschi.

2026-01-29 • via Nuitee
L
Luc • couple • be
1
opgelicht door booking .com
Pros:

Dat er geen hotel was , puur oplichterij , ik verloor aan booking over de laatste 3 jaar meer dan 1500 euro aan oplichters praktijken , dit bedrijf moet verbannen worden , nooit iemand bereikbaar , in dit geval was er zelfs geen hotel , laat staan een kamer ,
Ik voel mij verplicht om een klacht neer te leggen bij het Europees hof van de rechten van de mens ; discriminatie van ...

Cons:

Klacht bij de politie neer gelegd , de praktijken waren niet onbekend in Lisabon ....

2026-01-29 • via Nuitee
T
Tim • couple • nl
8
Pros:

The bed is really comfortable and it's inside the touristic neighborhood.

Cons:

The room is quite small.
It isn't reachable with your own car. The location is inside a residential area so it has barriers.

2026-01-28 • via Nuitee
M
Marcio • couple • br
10
Excelente localização e ótimo custo benefício.
Pros:

A localização é excelente. Saímos para conhecer muitos pontos turísticos a pé. A comunicação com o hotel foi ágil e as instruções para checkin precisas.

Cons:

A casa de banho um pouco pequena, principalmente a parte do chuveiro.

2026-01-27 • via Nuitee
F
Fabiano • couple • pt
10
Excelente
Pros:

Tudo perfeito, o atendimento do colaborador Henrique no café da manhã foi excelente, a preocupação e satisfação com o cliente.
Super indico esse local.t

2026-01-25 • via Nuitee