Fenwick Street Hotel by EPIC, Central Rooms Near Waterfront & Liverpool ONE

Hotels
10 FENWICK STREET Fenwick Street Hotel , Liverpool , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Central, convenient location (many mentions)
Rooms described as spacious and comfortable by several guests
Clean lobby and rooms reported in multiple reviews
Helpful staff in multiple instances who solved booking/extension issues
Good value/price-quality for many guests
In-room basics/amenities (kettle, tea/coffee, iron) available
Cons:
Frequent access/check-in problems (key-box/code failures, no in-person reception, poor phone response)
Noise issues (busy street, club nearby) affecting sleep
Room condition inconsistencies (shower not working, lumpy beds, dated decor)
Limited key cards / only one key available reported
Minor maintenance issues (broken door handle, slippery bath)
Some guests unable to open windows in rooms

Categories

Cleanliness
1
Generally reported as clean (lobby and rooms mentioned as clean several times), though a few guests noted dated decor and occasional minor maintenance issues (damaged door handle, wet/slippery bath). Overall slightly positive.
Service
1
Mixed reports: some guests praised very helpful staff who resolved booking and booking-change issues, while multiple guests experienced serious access/check-in problems (no in-person reception, key-box/code failures, poor phone responsiveness) and at least one report of indifferent responses to noise complaints.
Location
1
Consistently highlighted as a major positive: central, ideal location and within walking distance of major points (multiple reviews cite excellent/central location).
Room Quality
1
Mixed to negative: some rooms noted as spacious, comfortable beds and balcony, but several reports of poor condition — shower not working, lumpy beds, inability to open a window, dated decor and other maintenance issues.
Amenities
1
Basic in-room amenities were present and appreciated (kettle, tea/coffee, iron, toiletries noted). A few small misses (no body wash in dispenser) but overall adequate.
Value for Money
1
Multiple guests described the hotel as good value or reasonably priced for the location; several comments indicate expectations met relative to price.
Food and Beverage
1
Not mentioned in the reviews; assigned the target overall rating.
Overall Experience
1
A mix of positive stays (comfortable rooms, helpful staff in some cases, good location) and notably negative arrival/check-in experiences and noise issues led to a slightly negative overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 19:15

Property Description

Experience the perfect blend of comfort and convenience at the Fenwick Street Hotel by EPIC, nestled in the heart of Liverpool's vibrant Shopping District.

Prime Location
Located just a short stroll from iconic landmarks like Pier Head and the captivating Royal Court Theatre, our hotel offers unparalleled access to the city's best attractions.

Modern Amenities
Enjoy spacious, air-conditioned rooms with stunning city views, featuring complementary WiFi, flat-screen TVs, and private bathrooms designed for relaxation after a day of exploration.

Recreational Opportunities
With remarkable sites including the Albert Dock and M&S Bank Arena just moments away, there's always something exciting to discover in Liverpool.

Don't wait any longer to indulge in a delightful stay at Fenwick Street Hotel by EPIC—book your accommodation today!

Important information:

1. All our EPIC Properties are unmanned; we do not have a face-to-face check-in.
2. EPIC Apart Hotels do not permit nonresident visitors after the hours of 10 pm-8 am.
3. Early check-ins and Late check-outs may be available for an additional charge but cannot be guaranteed.
4. You will be required to give us your email address to complete the online check-in form.
5. We operate from a self-check-in model - you will be required to fill in an online check-in form, which you will receive via email once we have your email address. You will be required to upload official government ID and also a credit or debit card for the security deposit.
6. The Security deposit is 50% of the value of your reservation, with the lowest amount being £50.
7. Proof of Age: The lead guest must be at least 18 years of age as per the terms and conditions accepted at the time of booking.
8. Access codes and instructions will only be issued once the above is complete. They will be issued by approx. 2 pm on the day of arrival, unless you have ordered an early check-in.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
Claus Hardon • family_with_children • dk
5
Opholdet på hotellet var desværre ikke det bedste ved turen.
Pros:

Værelserne var ganske fine, og beliggenheden var også god.
Betjeningen var meget venlig.

Cons:

Da naboen er en natklub, så var der temmelig meget støj til minimum kl. 03.00 om natten, hvor vægge rungede og bevægede sig ligesom sengen hoppede, og det var lidt ærgerligt.

2026-10-13 • via Nuitee
Z
Zion Kean • couple • mt
5
Friendly staff, but disappointing housekeeping, outdated accommodation and poor value for money. If asked whether I woul
Pros:

The staff were genuinely nice, polite and welcoming throughout our stay. Their attitude was the most positive aspect of the experience.

Cons:

Our room was not cleaned once during our entire stay from 8th to 12th October. Towels and toilet paper were only provided when we specifically asked for them, rather than being replenished regularly. The room was also outdated, and I believe its condition should be accurately reflected in the photographs and description on Booking.com before guests make a reservation. Considering I paid approximately €500, I expected a much higher standard of cleanliness, comfort and service. I could have booked an entire apartment for that price, but I deliberately chose a hotel expecting a more comfortable and relaxing experience. Unfortunately, this expectation was not met.

2026-10-13 • via Nuitee
J
Judy • solo_traveller • gb
9
Nice budget hotel in a lovely old building very close to everything. I would stay here again.
Pros:

Fabulous location, very near all the attractions such as the Cavern Club & The Docks. Numerous bars & restaurants within a stone's throw and the main shopping centre was less than 5 minutes walk. Also very close to James Street Metro which was great. Friendly and helpful staff and a nice sized room.

Cons:

Slightly laborious check in process which had to be done beforehand and required you to upload passport, selfie and pay a £50 deposit in addition to the room cost which I've never been asked to do before. This was returned quite quickly after my stay though.

2026-10-12 • via Nuitee
J
Julia • family_with_children • gb
5
Not value for money
Pros:

Location

Cons:

Really expensive for what you got. Basic room for over £200!

2026-10-12 • via Nuitee
R
Reece • couple • gb
7
2026-10-12 • via Nuitee
O
Oliver • couple • dk
8
2026-10-11 • via Nuitee
C
Clare • couple • gb
7
Good accommodation
Pros:

Good location

Cons:

Nothing

2026-10-11 • via Nuitee
M
Mariajesus • solo_traveller • cl
10
2026-10-10 • via Nuitee
C
Catherine • couple • es
8
Buen lugar para hospedarse y descansar
Pros:

Muy buena ubicación

2026-10-10 • via Nuitee
L
Loredana • couple • ve
8
2026-10-10 • via Nuitee
J
Juliano • solo_traveller • pt
9
Pros:

The room is spacious and sound proof. Staff is kind.

Cons:

Wi-fi is barely usable. Heating system was not functioning. I told the staff right at the first night and did not get the problem solved.

2026-10-10 • via Nuitee
S
SRDAN J • solo_traveller • hr
10
Excellent vacation
Pros:

Perfect location. The staff are very polite, kind and ptofesional. Very good value for money. Looking fwd to come back again.

Cons:

Nothing. All was very good.

2026-10-10 • via Nuitee
L
Loredano • solo_traveller • it
9
Pros:

Posizione, camera, pulizia tutto super. Rapporto qualità prezzo eccellente

Cons:

Peccato per la ragazza addetta alla reception del turno pomeridiano presente al check in. Veramente indisponibile e altezzosa oltreché maleducata. Completamente diversa la sua collega di turno al mattino. Decisamente diversa e gentile

2026-10-09 • via Nuitee
N
Neil • couple • gb
10
Pros:

Great location great price

Cons:

Nothing

2026-10-09 • via Nuitee
P
Paul • solo_traveller • gb
10
Great hotel
Pros:

Great Hotel, good location, clean, friendly staff. Balcony room was lovely.

Cons:

On line check in was a pain. Did it twice before the hotel gave me the correct link which did work easily.

2026-10-09 • via Nuitee
T
Tatiana • solo_traveller • pe
10
Pros:

Buena atención y estaba bien ordenado, muy amplio y agradable por el precio.

2026-10-09 • via Nuitee
D
Dmitrii • couple • ru
7
Cons:

wiFi не работал
нет завтрака

2026-10-08 • via Nuitee
G
Gwen Zion • couple • gb
7
Good value for money. Staff was very accommodating. Very convenient location.
Pros:

The location is very near the city centre, restaurants and attractions. Very convenient.

Cons:

The bathroom/ toilet needs upgrading. Some molds are found in the bath.

2026-10-08 • via Nuitee
L
Lisaohk • solo_traveller • ie
10
Amazing
Pros:

Location was brilliant, and the staff was very nice, comfy beds and tea & coffee in the room.

Cons:

It wasn't much but a little confusing of how to enter as we where waiting on codes to enter hotel but in fact there was a lovely women inside do clear all up.

2026-10-08 • via Nuitee
S
Sue • solo_traveller • gb
9
Good value hotel in central location
Pros:

Lovely historic building in central location. Spacious room with all the facilities and amenities you'd expect.

Cons:

Noisy area on a Friday night, but that's a given in central Liverpool

2026-10-07 • via Nuitee