Fenwick Street Hotel by EPIC

Hotels
10 FENWICK STREET Fenwick Street Hotel , Liverpool , gb

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Lower bathroom sink
Emergency cord in bathroom
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Central, convenient location (many mentions)
Rooms described as spacious and comfortable by several guests
Clean lobby and rooms reported in multiple reviews
Helpful staff in multiple instances who solved booking/extension issues
Good value/price-quality for many guests
In-room basics/amenities (kettle, tea/coffee, iron) available
Cons:
Frequent access/check-in problems (key-box/code failures, no in-person reception, poor phone response)
Noise issues (busy street, club nearby) affecting sleep
Room condition inconsistencies (shower not working, lumpy beds, dated decor)
Limited key cards / only one key available reported
Minor maintenance issues (broken door handle, slippery bath)
Some guests unable to open windows in rooms

Categories

Cleanliness
1
Generally reported as clean (lobby and rooms mentioned as clean several times), though a few guests noted dated decor and occasional minor maintenance issues (damaged door handle, wet/slippery bath). Overall slightly positive.
Service
1
Mixed reports: some guests praised very helpful staff who resolved booking and booking-change issues, while multiple guests experienced serious access/check-in problems (no in-person reception, key-box/code failures, poor phone responsiveness) and at least one report of indifferent responses to noise complaints.
Location
1
Consistently highlighted as a major positive: central, ideal location and within walking distance of major points (multiple reviews cite excellent/central location).
Room Quality
1
Mixed to negative: some rooms noted as spacious, comfortable beds and balcony, but several reports of poor condition — shower not working, lumpy beds, inability to open a window, dated decor and other maintenance issues.
Amenities
1
Basic in-room amenities were present and appreciated (kettle, tea/coffee, iron, toiletries noted). A few small misses (no body wash in dispenser) but overall adequate.
Value for Money
1
Multiple guests described the hotel as good value or reasonably priced for the location; several comments indicate expectations met relative to price.
Food and Beverage
1
Not mentioned in the reviews; assigned the target overall rating.
Overall Experience
1
A mix of positive stays (comfortable rooms, helpful staff in some cases, good location) and notably negative arrival/check-in experiences and noise issues led to a slightly negative overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 19:15

Property Description

Experience the perfect blend of comfort and convenience at the Fenwick Street Hotel by EPIC, nestled in the heart of Liverpool's vibrant Shopping District.

Prime Location
Located just a short stroll from iconic landmarks like Pier Head and the captivating Royal Court Theatre, our hotel offers unparalleled access to the city's best attractions.

Modern Amenities
Enjoy spacious, air-conditioned rooms with stunning city views, featuring complementary WiFi, flat-screen TVs, and private bathrooms designed for relaxation after a day of exploration.

Recreational Opportunities
With remarkable sites including the Albert Dock and M&S Bank Arena just moments away, there's always something exciting to discover in Liverpool.

Don't wait any longer to indulge in a delightful stay at Fenwick Street Hotel by EPIC—book your accommodation today!

Important information:

1. All our EPIC Properties are unmanned; we do not have a face-to-face check-in.
2. EPIC Apart Hotels do not permit nonresident visitors after the hours of 10 pm-8 am.
3. Early check-ins and Late check-outs may be available for an additional charge but cannot be guaranteed.
4. You will be required to give us your email address to complete the online check-in form.
5. We operate from a self-check-in model - you will be required to fill in an online check-in form, which you will receive via email once we have your email address. You will be required to upload official government ID and also a credit or debit card for the security deposit.
6. The Security deposit is 50% of the value of your reservation, with the lowest amount being £50.
7. Proof of Age: The lead guest must be at least 18 years of age as per the terms and conditions accepted at the time of booking.
8. Access codes and instructions will only be issued once the above is complete. They will be issued by approx. 2 pm on the day of arrival, unless you have ordered an early check-in.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
Rachel • couple • gb
9
2026-04-04 • via Nuitee
H
Harrison • couple • gb
1
Overpriced, let down, more like 2 star
Cons:

Not 4 star at all, more like 2 star if that
The place felt incredibly grotty
Sink was blocked
Mould on window
Plug for bath didn’t work
Bedside lamp didn’t work
Really poor standards am really disappointed we paid so much
Worst quality hotel I’ve ever stayed at

2026-04-04 • via Nuitee
J
Jones • solo_traveller • gb
10
Pros:

Lovely and clean. So comfortable

2026-04-03 • via Nuitee
P
Philip • solo_traveller • gb
10
2026-04-02 • via Nuitee
A
Alastair • solo_traveller • gb
8
Good once I got into the room.
Pros:

It wasvery modern and comfortable. The Room was lovely but the window did not close properly.

Cons:

I have never had so much bother and hassle to book the room. I appreciate the hotel was unmanned and I have stayed in similar hotels. But I have never had to upload photos of myself and my drivers licence. Also my card was refused numerous times although there were sufficient funds available. Any staff ( Chrissie) that I spoke to on the phone were very helpful. It became quite stressful as I thought my card had been hacked.

2026-04-02 • via Nuitee
J
John • solo_traveller • gb
7
The hotel sit right at the centre of the city and makes it easy to get around
Pros:

No breakfast

Cons:

Everything was fine for my short stay

2026-04-02 • via Nuitee
C
Clague • solo_traveller • im
9
Very comfortable
Pros:

The comfort, cleanliness and facilities

Cons:

The constant noisy fan in the bathroom

2026-04-02 • via Nuitee
R
Robert • couple • gb
10
Enjoyed our short stay, would use it again
Pros:

Location was excellent, very central, good communication from owners. First time we’ve used a ‘no reception’ booking, key was in a lock box accessed by code in the foyer.

Cons:

Shower door was missing, curtain was used instead.

2026-04-01 • via Nuitee
J
Johnny • solo_traveller • gb
1
Absoiute Nightmare/
Pros:

No Breakfast at this location and No Milk also.

Cons:

i am going to make a complaint to booking /com First of all trying to check in is a complete nighmare there is no reception when you arrive it took me 2and half hours to check in, there is no customer service number in the so called reception, when you finally get through after 50 minutes there is no awnser to your call the whole thing is a complete disaster, this is not a hotel booking.com is Missleading people saying its a hotel when it is not, there is aso the matter Regarding Being woken up every night around 4.15 until 6.30 am by extemely noisy crashing of bottles by bin men and trucks and beeping continuos noises people arguing in the street for long periods of time, its the worst experience i have ever had, could not get any sleep, booking .com has a duty of care to provide proper information regarding hotel accomadation which is not extremely safe and is extremeley noisy, i could not open my safe in my room on the last day of my stay it had to be taken away and opened that took all day overall it was a nightmare of a experience staying at this place, and i would not stay at this so called hotel, which is not a hotel ever again, and i will be demand a Full Refund and compensation from you Thankyou, Johnny.

2026-04-01 • via Nuitee
J
John • couple • gb
9
Pros:

Simple check in. Good quality room for the money.

2026-04-01 • via Nuitee
G
Gerard • couple • ie
8
2026-03-31 • via Nuitee
Z
Zena • couple • gb
10
2026-03-30 • via Nuitee
A
Alfie • couple • gb
7
Nice area but our room had some room for improvement.
Pros:

The location of the hotel was perfect, 2 minutes walk from Mathew Street and other nice pubs / bars & restaurants.

Cons:

Annoying that we wasn’t able to open the windows to give us fresh air which, made us feel quite claustrophobic at times. The shower door also didn’t close properly while having a shower. They had a kettle in the room however it was not working. Maybe this was just our room so I can’t speak for the rest of the hotel but it was unfortunate for us that we seemed to have drawn the short straw.

2026-03-30 • via Nuitee
L
Lewis • couple • gb
5
2026-03-30 • via Nuitee
P
Phillip • extended_group • gb
9
2026-03-29 • via Nuitee
P
Philip • couple • gb
6
Hotel is good but the booking in process is rediculase. Won’t be using the hotel again.
Pros:

Location and the support staff

Cons:

The hotel doesn’t have a manned reception. Booked through Trivago, no mention of a rebooking with hotel owner Epic. I had to scan photo idea, complete a second booking form. I then had to wait for a text detailed the door pass number and the number for the room key box. The text arrived just before the check in time, and there’s no facility to store luggage. The key box number was wrong and I had to contact the support staff who resolved the matter. The whole checking in process is overly complicated. Just employ someone to man the reception.

2026-03-29 • via Nuitee
P
Purcell • couple • gb
8
2026-03-29 • via Nuitee
K
Kathryn • couple • gb
9
Pros:

Cleanliness of room

Cons:

Nothing

2026-03-28 • via Nuitee
G
Georgina • family_with_children • ie
1
Poor, no heating room small bathroom door couldn’t open out fully with the bed carpet not clean
Pros:

Very poor customer service, kept deposit 57 euro for a wet bed then tried to take 97 pound from my bank account , said charge for not been able to use the single bed , plenty off rooms available, lots off issues reported them on arrival , they messaged and offered to refund 50 % of my stay i have it in messages from the hotel they also kept this still in Liverpool wouldn’t stay their again.

2026-03-27 • via Nuitee
T
Toni • couple • gb
9
Excellent location, great customer service
2026-03-27 • via Nuitee