Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Nice onsen
Good location
Cons:
Food quality issues
Small rooms
Lack of certain amenities

Categories

Cleanliness
1
The hotel is generally clean, as mentioned in positive reviews about cleanliness.
Service
1
Multiple reviews highlight friendly and helpful staff.
Location
1
The hotel is well-located with easy access to the ski lift and onsen.
Room Quality
1
Some reviews mention the room being small and uncomfortable.
Amenities
1
The onsen is appreciated, but some guests felt amenities were lacking.
Value for Money
1
Many reviews indicate that the stay offered good value for money.
Food and Beverage
1
There are mixed reviews about the food quality, with some significant negative feedback.
Overall Experience
1
Overall experience is a mix of positives and negatives, resulting in a moderate rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-05 00:54

Property Description

Escape to the serene beauty of Matsumoto at Komakusa Hotel, your perfect retreat in nature's embrace.

Charming Accommodations: Experience our air-conditioned rooms, complete with breathtaking mountain views, cozy seating areas, and essential modern amenities like free WiFi and refrigerators.

Ski and Relax: Located just a short walk from Mt. Norikura Ski Resort, enjoy convenient ski-to-door access and unwind after a thrilling day on the slopes in our rejuvenating hot spring bath.

Gastronomic Delights: Start your day with a delightful Asian breakfast, and later, savor a drink at our bar while soaking in the stunning surroundings.

Discover the ultimate getaway filled with relaxation and adventure at Komakusa Hotel—book your stay today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Matthew • extended_group • sg
9
Excellent place to stay for a ski trip
Pros:

Location very good for skiing at Mt Norikura snow resort. Staff was very friendly and welcoming and offered to help make reservations for restaurants in the town. Rooms were very clean and natural onsen was very good with wide range of japanese skincare amenities. Proprietor arranged a later-than-usual dinner for our group who arrived past sunset, and at pretty short notice. Food was good. Staff was very communicative and responsive prior to arrival.

Cons:

Onsen facilities a little dated.
Difficult to get here without a car

2026-02-13 • via Nuitee
A
Allan • family_with_children • jp
9
Pros:

Amazing onsen. Very friendly staff.

Cons:

Dinner looks nice, but doesn't taste that great.

2026-01-23 • via Nuitee
A
agnes • couple • fr
9
Pros:

le personnel est au petit soin Le petit déjeuner et diner sont très bien. onsen tres agréable au milieu des boulots
au pied de la station de ski facile

Cons:

pas de douche ou baignoire dans la chambre car onsen en bas .... ca manque

2026-01-21 • via Nuitee
H
HSUAN YU • extended_group • tw
10
很舒服的住宿，推薦一定要試試晚餐
Pros:

為了冬天的上高地入住一晚，乳白溫泉舒服的房間，合適的價格，好吃的和牛壽喜燒，超讚！

Cons:

完全沒有！

2026-01-20 • via Nuitee
C
ChenLin • couple • tw
10
Pros:

人員服務親切

Cons:

餐食可以再加強

2026-01-19 • via Nuitee
Y
Yoshiaki • extended_group • jp
8
満足です。
Pros:

食事（夕食、朝食）が美味しかった。
設備が新しく清潔でとても良かった。

Cons:

責任者以外のスタッフからの挨拶が余り無かった。

2026-01-19 • via Nuitee
Y
YUKIE • extended_group • jp
7
2026-01-19 • via Nuitee
C
Chihiro • family_with_children • jp
7
ありがとうございました。
Pros:

お部屋が清潔でした。スタッフの対応も丁寧でした。

Cons:

お部屋にテレビがなかったことと、夕食が期待より美味しくなかったことです。

2026-01-19 • via Nuitee
H
Han Chieh • family_with_children • tw
10
2026-01-19 • via Nuitee
S
Suzune • extended_group • jp
8
2026-01-19 • via Nuitee
N
NOBUO • family_with_children • jp
6
Pros:

食事も美味しく、スタッフの方は非常に丁寧で親切でした。スタッフ対応は大満足です。

Cons:

細かいことですが、何かが少し足りない点が残念でした。食事には信州の漬物があると良かった。朝食の飲み物には牛乳、ヨーグルト、風呂場には体重計、トイレはウォシュレット。元々電波が弱い地域の様ですが、Wi-Fiが繋がりにくいのは残念でした。スタッフさんはとても親切で一生懸命対応頂いたので、少しの変化でより良くなるのではと思いました。

2026-01-19 • via Nuitee
J
Jun Tong • extended_group • my
10
2026-01-04 • via Nuitee
K
Kimberly • family_with_children • jp
9
Pros:

Proximity to the lift & very kind staff! I forgot to pay the incidentals balance & they were so nice about reminding me after we left…they even offered to waive it!

Cons:

Futons were uncomfortable & Japanese room for 4 was very small without a table big enough for us.

2026-01-04 • via Nuitee
C
Carolina • couple • it
8
2026-01-04 • via Nuitee
T
T • family_with_children • jp
4
Pros:

リニューアルされたホテルなので全体的にきれいでロケーションと温泉が特によかったです！

Cons:

中国人の方が経営されてるホテルです。とても感じのいい人達ではありましたが、床の間に机と椅子があったり、夕食は日本食でしたが、茶碗蒸しの卵がよく混ざってなく、加熱しすぎてすが入っていて食感が気持ち悪く食べられなかったり鮎の塩焼きも冷めていて苦みが全体にあり食べられず、他の料理も料理も口に合わず唯一食べられたのがすき焼きだけでした。食事は重要だと思います、残念でした。また売店で売っているお菓子も賞味期限が切れているものが多々ありました。。。

2025-12-29 • via Nuitee
S
Shu Ling • solo_traveller • sg
9
Pros:

Clean and nice staff.

2025-12-29 • via Nuitee
Y
Yumi • couple • gb
9
白樺の中の温泉
Pros:

お風呂がとてもよかった
スタッフの方がとても親切です

2025-12-28 • via Nuitee
G
Gwyneth Rae • couple • ph
10
it was a really great experience for us overall.
Pros:

it was big and comfortable with good views. we were upgraded, so instead of futons, we had beds. we had a peaceful stay, and were even granted private onsen. :)

Cons:

n/a

2025-12-24 • via Nuitee
C
Chiu Lee • family_with_children • sg
10
Relaxing and enjoyable stay.
Pros:

Beautiful space, wonderful staff who are very helpful and considerate towards my kids (4yo and 1yo), the staff also prepared a gift for my husband’s birthday!

Cons:

The yukata is too long for an average Asian.

2025-12-02 • via Nuitee
H
Hiap kwan • couple • my
10
2025-11-29 • via Nuitee