Holiday Inn Express & Suites New Bern Medical Park by IHG

Hotels
•
Holiday Inn Express
8.7 (23 reviews)
1020 Newman Road , New Bern , US

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
New and well-maintained rooms
Very clean / immaculate rooms
Friendly, attentive, and accommodating staff (Briannie, Dan, Ms Lu Lu cited)
Good location near mall and dining
Comfortable beds with pillow options
Well stocked rooms; unique pancake maker at breakfast
Cons:
Breakfast inconsistent — limited choices, sometimes cold or just 'okay'
No in-room coffee/tea reported
No shades/curtains on some windows allowing parking lot light
Pool too small/shallow for taller children
Occasional room odor reported
At least one guest felt value for price was disappointing

Categories

Cleanliness
9.2
Multiple guests described rooms as very clean, new, and even 'immaculate'; one report noted a terrible room odor which lowered the score slightly.
Service
10
Consistently praised: exceptional check-in (named clerk Briannie), attentive and friendly staff, Dan and Ms Lu Lu called out for excellent, accommodating service.
Location
9
Several mentions of a very good location, near a mall and dining options; location listed as a pro by multiple reviewers.
Room Quality
9
Rooms described as new, comfy, well stocked with comfortable beds and pillow options; minor issues: lack of shades/curtains for some windows.
Amenities
7.9
Positive notes (pancake maker, well-stocked rooms) but negatives include small/shallow pool for taller guests and missing in-room coffee/tea.
Value for Money
7.8
Most guests felt the stay was good, but at least one guest explicitly noted disappointment relative to price, pulling this score down.
Food and Beverage
8.1
Mixed feedback: some guests loved the breakfast variety and coffee, others found breakfast just okay, limited, or served cold; inconsistent quality reported.
Overall Experience
8.6
Overall very positive with multiple 'fantastic'/'outstanding' comments and repeat-stay intent, tempered by occasional issues (breakfast, odor, pool).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Discover the perfect blend of comfort and convenience at Holiday Inn Express & Suites New Bern Medical Park by IHG.

Indulge in Luxurious Amenities
Unwind in our inviting indoor pool or relax in the shared lounge where you can socialize and recharge after a day of adventures.

Start Your Day Right
Enjoy a delicious buffet breakfast each morning, ensuring that you’re fueled up for whatever the day has in store.

Stay Active & Productive
Our fully-equipped gym and business center cater to both leisure and corporate travelers, making it easy to balance work and play while staying connected.

Escape to New Bern and make your reservation today for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 23 reviews
Cleanliness: 9.2
Service: 10
Location: 9
Room Quality: 9
Amenities: 7.9
Value for Money: 7.8
Food and Beverage: 8.1
Overall Experience: 8.6
M
Matt • couple • us
10
Great Hotel! Top notch!
Pros:

New Hotel. Very clean. The breakfast was exceptional. Hot food and made fresh. Lots of variety. Location was close to everything.

Cons:

One of the front desk ladies was not personable and had an attitude. She definitely was not a people person. The young man and other two ladies were great!

2026-11-11 • via Nuitee
K
Karen • couple • us
7
2026-11-09 • via Nuitee
K
Karen • couple • us
9
Overall the stay was good, and customer service was great!
Pros:

The customer service was awesome especially Brianna. I had spoken to her the night before and she was just so helpful !!!

Cons:

What I didn’t like about the property is that my room wasn’t clean. I pulled back the linen and there was dirt and hair in the bed. The floor look as if it had not been swept. The bathroom sink wasn’t clean. I called the front desk and they came up immediately and changed the linen. They were very apologetic and said they would add points to my account!

2026-11-09 • via Nuitee
S
Shontesia • couple • us
8
2026-11-09 • via Nuitee
A
Andre • solo_traveller • us
10
2026-11-03 • via Nuitee
R
Robert • couple • us
10
Great place to stay!
Pros:

Everything was new and nice!

Cons:

No complaints.

2026-10-31 • via Nuitee
R
Regina • couple • us
10
Our check-in clerk was exceptional. I believe her name Briannie.
Pros:

Location

Cons:

Nothing

2026-10-28 • via Nuitee
M
Mallorie • couple • us
10
2026-10-25 • via Nuitee
J
Jason • solo_traveller • gu
1
2026-10-19 • via Nuitee
A
Albanese • couple • us
5
Put curtains on the windows
Pros:

It was new

Cons:

No shades on the windows to keep out parking lot light. That needs to be changed. Breakfast was just okay

2026-10-15 • via Nuitee
W
William • couple • us
10
Fantastic
Pros:

Super nice, clean, very comfortable. Staff was attentive and very friendly. Ms Lu Lu was super.

2026-09-19 • via Nuitee
L
Linda • couple • us
10
2026-09-16 • via Nuitee
M
Mellanie • couple • us
10
My stay was immaculate and I’d stay at the property again!!
Pros:

During a time of grief, Dan was accommodating and providied my mom and myself with a sense of relief during a difficult time.

Cons:

Everything was good just the way it was!

2026-09-16 • via Nuitee
K
Karen • couple • us
10
Pros:

Nice and clean

Cons:

Nothing

2026-08-23 • via Nuitee
M
Milton • family_with_children • us
10
Outstanding
Pros:

Hospitality great.

Cons:

Breakfast was a little disappointed, wasn't what we expected like a home cooked breakfast, also a little cold.

2026-08-22 • via Nuitee
R
Ryan • couple • us
10
Excellent, we will definitely be back!
Pros:

Breakfast was great and I enjoyed the coffee. The pancake maker was unique and they were a ton of options.

Cons:

No complaints. Room was clean, comfy, and well stocked.

2026-08-14 • via Nuitee
W
Wanda • couple • us
10
Great customer service and excellent room and very clean rooms
Pros:

Excellent breakfast and very clean facilities

Cons:

Nothing

2026-07-22 • via Nuitee
K
Kendrick • couple • us
3
2026-07-20 • via Nuitee
D
Debra • family_with_children • us
10
2026-07-16 • via Nuitee
K
Kathy • family_with_children • us
9
Cons:

Pool should have been bigger/deeper for my 6ft. son

2026-05-16 • via Nuitee