Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
First aid kit available
Invoice provided
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Nice aesthetics
Large room (mentioned)
Very good location (near supermarket, restaurants, pharmacy)
Good for business traveller (one mention)
Cons:
Very poor cleanliness: dirty bathrooms, moldy toilets, bed bugs and cockroaches
Rude or unhelpful staff; unpleasant check-in/check-out
Basic supplies (toilet paper, soap) not provided despite requests
No regular room cleaning or linen changes
Persistent unsolicited calls from reception (offers for safari)
Poor value for money

Categories

Cleanliness
1
Strongly negative: multiple reports of very dirty bathroom, moldy/broken toilet, bed bugs and cockroaches, rooms not cleaned for extended periods.
Service
1
Negative: generally poor and rude staff treatment, unpleasant check-in/check-out experiences; one receptionist mentioned as helpful but overall service described as lamentable.
Location
1
Very positive: explicitly praised in a review as 'very well located' with supermarket, restaurants and pharmacy within ~3 minutes; location is a clear strength.
Room Quality
1
Mixed-positive: one review highlights nice aesthetics and a large room, but others report severe problems (infestations, lack of cleaning) — overall some positive aspects but inconsistent quality.
Amenities
1
Negative: guests report lack of basic supplies (toilet paper, soap) not delivered despite requests and no routine room maintenance/linen changes.
Value for Money
1
Negative: guests explicitly advise not to waste money; long stays with poor service and cleanliness indicate poor value.
Food and Beverage
1
Standard quality for this hotel tier
Overall Experience
1
Negative overall: multiple reviewers express disappointment with the stay due to service and cleanliness issues despite positive notes about location and some room features.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 07:19

Property Description

Welcome to the Galaxy Star Hotel, your cozy retreat in the heart of Dubai!

Prime Location
Situated just a stone's throw away from iconic attractions like the Burj Khalifa and Dubai Mall, our hotel is perfectly located for both the adventurous and the leisure-seeking traveler.

Comfortable Accommodations
Our well-appointed rooms feature modern amenities, including air conditioning, flat-screen TVs, and private bathrooms. Select rooms come with a lovely balcony, providing a serene space to unwind after exploring the city.

Convenient Amenities
Enjoy complimentary Wi-Fi throughout the hotel, 24-hour front desk service, and convenient airport transportation to make your stay hassle-free. Don’t forget to start your day with a delicious continental breakfast!

Discover the charm of Dubai from the Galaxy Star Hotel—book your stay today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
N
Nasreen • solo_traveller • in
10
2026-05-02 • via Nuitee
M
Mohamed Saleck • solo_traveller • ae
10
Pros:

طاقم ممتاز فندق جيد لي ناس البسيطه

2026-04-30 • via Nuitee
D
Dangi • solo_traveller • ae
1
2026-04-26 • via Nuitee
S
sanchita • solo_traveller • ae
10
2026-04-24 • via Nuitee
D
dda661344c9f72f9001efd3f8f1a81b6 • solo_traveller • ae
10
2026-04-18 • via Nuitee
6
6b425129b6c67033bb5d216da30376f5 • solo_traveller • ae
10
2026-04-18 • via Nuitee
9
910699af0b1273bc1147dc7da0f02418 • solo_traveller • ae
10
2026-04-18 • via Nuitee
B
b500ce3e5ae4729bfbbcbca563ecdf5d • solo_traveller • ae
10
2026-04-18 • via Nuitee
D
d81fedb2415772666270adbf51d8d4bd • solo_traveller • ae
10
2026-04-18 • via Nuitee
5
53446f25a58a73b5b99b72ec8d94c49a • solo_traveller • ae
10
2026-04-18 • via Nuitee
4
4fd3310e84f37325c7ae6fb0069c595b • solo_traveller • ae
10
2026-04-18 • via Nuitee
9
9e3c7276eb8673514859daa37eb3a2ca • solo_traveller • ae
10
2026-04-18 • via Nuitee
6
64fcb812dd8870c52f466a8d0d7992b7 • solo_traveller • ae
10
2026-04-18 • via Nuitee
3
3b2f87e63fcf7007cdaa26a944c833a8 • solo_traveller • ae
10
2026-04-18 • via Nuitee
C
c5e3596eed6671a21244f35a9d4652a9 • solo_traveller • ae
10
2026-04-18 • via Nuitee
2
2e0a52685c4771ab008e0f9d20637b88 • solo_traveller • ae
10
2026-04-18 • via Nuitee
E
ef45c9b19a477117de1affceeab2ab5e • solo_traveller • ae
10
2026-04-18 • via Nuitee
0
04bb066f2d43714ef8a692fdb2001825 • solo_traveller • ae
10
2026-04-18 • via Nuitee
M
Mohmmed • solo_traveller • ae
10
2026-04-03 • via Nuitee
M
Marcel • couple • es
4
Me decepcionó, el hotel no es tan malo pero la experiencia en sí no fue la mejor
Pros:

Bonita estética y habitación grande

Cons:

La atención del personal fue lamentable, solo un un chico de recepción se comportó muy bien con nosotros, pero con respecto a los demás la verdad el trato deja mucho que desear, me hospedé una semana allí y por más que pedía en recepción cosas básicas como papel de bater o jabón de manos finalmente nadie me lo entregaba, Además un trato bastante desagradable al hacer el checking y check out, así como también llaman desde recepción cada día por teléfono a todas las habitaciones ofreciendo el mismo safari y a la misma hora, otro aspecto es que el baño era desastroso y muy sucio.

2026-03-02 • via Nuitee