Hagia Sophia Palace Hotel

Hotels
SULTANAHMET Meydan Arkası Sk. no 34122 no 5 bina no 5 , Istanbul , tr

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Central location close to main attractions and transport
Consistently praised cleanliness of rooms and bathrooms
Good value for money / economical for budget travelers
Friendly and helpful staff in several reviews
Clean, bright rooms with good views reported by some guests
Cons:
Severe check-in/communication problem: late check-in policy, reservation cancellation and no refund reported
Inconsistent service: some reports of inattentive staff
Room issues: cold rooms (needed heater), wrong bed/view assignments
Amenities shortcomings: very slow Wi‑Fi, no slippers/iron, repeated requests for towels/toilet paper

Categories

Cleanliness
1
Multiple reviewers highlight very clean rooms and bathrooms; several comments call the hotel 'very clean' and praise bathroom/toilet cleanliness.
Service
1
Mixed but with serious negative incidents: several guests praise friendly/helpful staff, but there is a strong complaint about nonexistent communication, strict check-in cancellation and no refund, plus at least one mention of inattentive staff.
Location
1
Repeatedly described as centrally located, very close to the mosque/historic centre and convenient for sights and transport (tram), frequently cited as a major positive.
Room Quality
1
Rooms are described as clean and bright by many, but there are recurring issues: cold rooms (need for additional heater), incorrect bed/view bookings, and occasional lack of expected items.
Amenities
1
Some useful amenities (kitchen access, elevator, heater provided on request) but negatives include very slow Wi‑Fi, missing slippers/iron and multiple requests needed for towels/toilet paper.
Value for Money
1
Several guests call the hotel economical or good for the price (explicit mention of being affordable and satisfactory for budget ≈£30/night).
Food and Beverage
1
No mentions of food or beverage services in the reviews; assigned the target overall rating.
Overall Experience
1
Overall mixed: many highly positive stays (would return/recommend) but significant negative experiences (booking/check-in cancellation and poor communication) reduce the aggregate experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-31 03:15

Property Description

Discover the charm of Istanbul at the Hagia Sophia Palace Hotel, perfectly situated in the heart of the city, just steps away from iconic landmarks.

Prime Location
Enjoy the convenience of being just an 8-minute walk from the historic Blue Mosque and within a mile of Hagia Sophia, immersing you in the rich culture of Istanbul right at your doorstep.

Comfort & Convenience
Our well-appointed, air-conditioned rooms feature modern amenities including a flat-screen TV, coffee maker, and a private bathroom. Some rooms boast balconies with stunning city views, ensuring your stay is as comfortable as it is enjoyable.

Exceptional Service
Experience unparalleled hospitality with our 24-hour front desk and room service, complemented by free WiFi and on-site private parking for a hassle-free stay.

Make your reservation today and embark on an unforgettable Istanbul adventure!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
Y
Yerzhan • extended_group • kz
10
2026-07-03 • via Nuitee
B
Bochis • solo_traveller • ro
10
Pros:

Curățenie făcută zilnic, prosoape schimbate zilnic, locație, personal.

2026-06-28 • via Nuitee
S
Samer • family_with_children • gb
7
2026-06-25 • via Nuitee
T
Tridico • couple • it
10
2026-06-25 • via Nuitee
G
Gulzira • extended_group • kz
10
2026-06-25 • via Nuitee
L
Lekh • couple • gb
4
2026-06-23 • via Nuitee
Z
Zana • extended_group • it
10
2026-06-20 • via Nuitee
A
Andrei • extended_group • ro
5
2026-06-10 • via Nuitee
V
Vladimir • couple • md
10
2026-06-07 • via Nuitee
E
Euan • couple • gb
8
Great hotel and location, staff not always available.
Pros:

The communal roof terrace has fantastic views.

Cons:

Not having the room booked available

2026-06-07 • via Nuitee
R
rosangelica • extended_group • ve
1
2026-06-05 • via Nuitee
M
Miguel Angel • couple • ar
10
2026-06-04 • via Nuitee
A
Akram • solo_traveller • ie
9
Pros:

The staff was excellent, especially Mr. Bilal, who was extremely helpful throughout my stay. The room was very clean, and the service was good. Due to my late-night check-in, my booking had been canceled; however, the staff promptly arranged a room for me and handled the situation professionally. Overall, I had a very pleasant experience and would recommend this hotel.

Cons:

Card payment was not accepted during my stay, so I had to settle the bill in cash.

2026-06-01 • via Nuitee
M
Muhammad Qasim • family_with_children • ie
1
Total Scam, Awful people managing it
Pros:

Nothing to like, this is a scam, nothing to like

Cons:

They don't have the number of rooms they're advertising, false promises and before reaching they try to cancel your booking if they have given it at a higher rate. Full of lies. I had to go find a hotel at 11pm at night when I reached finding out the room has been cancelled and that too with 3 little kids

2026-05-31 • via Nuitee
D
Dalila • solo_traveller • fr
10
Cons:

Propre et très gentil acceuil très sympathique merci as vous

2026-05-31 • via Nuitee
M
mehdi • extended_group • fr
10
2026-05-30 • via Nuitee
Фируз • family_with_children • uz
7
2026-05-28 • via Nuitee
M
Marilena Cristina • solo_traveller • ro
9
2026-05-25 • via Nuitee
D
Dylshat • solo_traveller • kz
7
Pros:

Хорошее расположение, все достопримечательности рядом достаточно тихий район.

2026-05-19 • via Nuitee
T
THE G • family_with_children • gb
1
I booked on booking.com and he had cancelled on the time I landed. I had booked for 8th-18TH for £319 then he cancelled
Pros:

Nothing it was not good he is a scammer do not book this he will try every way to make money out of you

Cons:

I booked on booking.com and he had cancelled on the time I landed. I had booked for 8th-18TH for £319 then he cancelled and said I cancelled it just book it again but the catch was he said pay £479 for the same room same amount of days from booking.com I went to his hotel said I booked on booking .com and he made 100 excuses why he couldn’t take the payment the demanded cash and we said give us the room till tomorrow and I’ll pay u tomorrow then he was like okay next day we booked a different hotel because his room sizes were small for 3 people so I said look ama pay £50 for the night I stayed he made excuses on that I can’t do that then he said u need to pay now in cash I said naw I left £50 note and left then when I had left he initiated the payment from booking.com witch he had said I can’t take it coz the name on the booking is separate from the person coming in so very very bad experience the room is talking about is the triple room with sea view it’s completely different than online pictures don’t be fooled

2026-05-18 • via Nuitee