A Hotel Farrer Park - Newly Renovated

matelas dur peu confortable

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Die Zimmer sind extrem klein und ohne Fenster.
Es war nicht überall ganz sauber und das Personal war eher zurückhaltend.

Small space

The staff is a newbie, and did not know how to make check in procedure go more smoothly. We waited for more than 17 mins to check in just because the senior staff was "teaching"the newbie how to input the guests information and how to scan guests' passports and registration cards. The guest info could have been input after we checked in since they had scanned our passports. After we made a complaint regarding what made "check-in" so difficult and took such a long time, the staff finally gave us room keys. (They stopped inputting our personal information.) The staff did not even make an apology. Instead, they said they are newbie ……Well, "Very persuasive." They deserve more training before they serve the guests. All their responses did not sound like people in hospitality industry. Another ridiculous thing was that the senior staff asked us to leave our passports at the front desk after they gave us the room keys. We rejected to do it and told them -- you have scanned all our passports, how come you need to keep our passports ? Their answer is that they need to input our personal information. Things they have done were weird and did not make any sense. Also, though rooms were renovated, the floor drain was not right and every time after we took a shower, it was flooding. Better "prepared" before checking in this hotel.

The smell from the toilet, most probably from the drainage system. Also noted few cockroaches.

The hotel’s exterior appearance cannot be found on Booking.com or even on Google. Due to the lack of proper and clear location details, it took us more than two hours to find the hotel, despite it being only a 5-minute walk from Farrer Park MRT Station.
However, the location is very convenient. It is exactly opposite of the main entrance of City Square Mall and on the left side of Novotel Hotel.

I booked a Deluxe Queen Room, but the staff initially gave me Room 203, which was only 130 sq ft. The room was extremely small, with barely enough space to move around or even change clothes comfortably. After I questioned why the room was so small and did not match my booking, another colleague checked the system and reassigned us to Room 414, which was approximately 150 sq ft and matched the room type I had originally booked.
I am very disappointed that the staff were unaware of the correct room type assigned to my booking. This caused us to carry all our luggage upstairs and then come back down again to change rooms, which was very inconvenient.

Additionally, carpets were laid along the walkways, making it extremely difficult to push our 360° rotating luggage. This caused unnecessary inconvenience and wasted a significant amount of our time.

Overall, these are basic service standards that the hotel staff should be aware of and manage properly!

Stinky mouldy bathroom. Health hazard. Don't book at this place. Very tiny room. Not even a chair...

Nothing - great place to stay

Nothing at that price point - good value.

Staffs and service

There was a small issue though in my room, a seam between windows on 7th floor, that was just duct-taped. It was a bit noisy due to this.