WoodSpring Suites Petersburg near Fort Lee

Hotels
•
WoodSpring
7.2 (135 reviews)
3657 S Crater Road , Petersburg , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Pets allowed

Review Highlights

Pros:
Secure facility
Friendly/night check-in staff
Great location — convenient for events
Some guests reported clean and comfortable rooms
Cons:
Multiple overbookings/canceled reservations (guests left without rooms)
No towels/washcloths available at check-in
Unclean rooms reported (dirty sheets, urine)
Weed smell in room, AC failure, shower leakage, no ice machine
Printer/receipt issues and occasional staff attitude/late arrivals

Categories

Cleanliness
5
Mixed reports: several guests noted dirty sheets, urine around the toilet, heavy weed smell in a room and lack of basic linens (no towels/washcloths), though a few reviewers called rooms clean. Overall inconsistent housekeeping.
Service
9.9
Mixed but often praised staff: multiple mentions of friendly, helpful night/check-in staff and courteous employees; however there are severe operational failures reported (overbooking, canceled reservations, staff attitude/late arrivals) that impacted some stays.
Location
9.9
Repeated positive mentions — 'location was great' and convenient to events — consistently cited as a strong point.
Room Quality
5
Several room issues: air conditioner failure, poor bedding (thin quilt), shower that leaks/waters everywhere, and at least one report of occupied/soiled rooms. Some rooms were described as comfortable, but quality is uneven.
Amenities
6.5
Notable amenity problems: no towels available at check-in, no ice machine, limited or no breakfast, ironing board/other items treated as extra or slow to provide. Amenities exist but were unreliable.
Value for Money
8
Mixed perception: for guests who secured rooms, the hotel offered decent value given location and some comfortable rooms; major service failures (cancellations) and cleanliness issues lowered perceived value for affected guests.
Food and Beverage
6.5
Very little food/beverage presence noted; one reviewer explicitly noted lack of breakfast. No positive F&B mentions — limited offering impacts score moderately.
Overall Experience
6.8
Varied experiences: some guests enjoyed a clean, comfortable room and helpful staff with a great location, while several guests were denied stays due to overbooking/cancellations and others reported unclean rooms and missing essentials. Overall stays were inconsistent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Experience comfort and convenience at WoodSpring Suites Petersburg near Fort Lee, your ideal home away from home.

Location, Location, Location
Situated in Srmc Heliport, our hotel places you just a short drive from the vibrant Greater Richmond Convention Center and rich historical sites like the Museum of Confederacy. Enjoy easy access to local attractions, including Virginia Commonwealth University and Pocahontas State Park Museum.

Spacious Suites with Full Amenities
Relax in our cozy suites, many equipped with fully stocked kitchens featuring a fridge, microwave, and stovetop, making meal preparation simple and convenient for extended stays.

Comfort and Value
Enjoy essential amenities designed for your comfort, ensuring a pleasant stay with free Wi-Fi, on-site laundry facilities, and friendly staff ready to assist you.

Don’t miss out on a remarkable stay; make your reservation at WoodSpring Suites Petersburg today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 135 reviews
Cleanliness: 5
Service: 9.9
Location: 9.9
Room Quality: 5
Amenities: 6.5
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 6.8
L
Lashonda • couple • us
6
Pros:

It was quiet

Cons:

They need breakfast

2026-11-09 • via Nuitee
R
Richard • couple • us
1
Pros:

It was a secure facility. The night/check-in person was very nice.

Cons:

No towels or wash cloths in the room. Didn't have any at the reception area the night we checked in or any the next morning. The Quilt for the bed was a colorful sheet. Asked for towels the next morning and was told they still had none. After I questioned the girl about it, morning girl gave me an attitude. Used Wet Ones and paper towels for morning cleaning. Checked out after 1 night. Waiting on refund for second night. Couldn't get receipt because printer wasn't working.

2026-10-29 • via Nuitee
K
Kay • couple • us
5
Room was ok.
Pros:

Didn't offer breakfast

2026-10-26 • via Nuitee
M
Montino • couple • us
1
Wish i pick another location
Pros:

Clean

Cons:

Weed smell heavy limit towels no ice machine

2026-10-23 • via Nuitee
M
Montino • couple • us
1
2026-10-23 • via Nuitee
M
Monique • couple • us
10
2026-10-20 • via Nuitee
D
Danesha • solo_traveller • us
1
TERRIBLE COMPANY. How do you over book ? And then cancel on people
Pros:

ABSOLUTELY NOTHING. I didn’t get to enjoy it. They over booked and CANCELED MY ROOM !!!!!!!!!! Literally on the DAY of check in. Had me no where to sleep

Cons:

I didn’t get to stay ! They cancelled on me the day of

2026-10-12 • via Nuitee
A
Amber • family_with_children • us
1
Never got to stay
Cons:

They canceled both rooms I had been reserved without any notice. I travel all way to hotel just to not have a room very inconvenient was in town for a wedding.

2026-10-12 • via Nuitee
T
Tenique • couple • us
8
2026-10-08 • via Nuitee
T
Tenique • solo_traveller • us
8
2026-10-07 • via Nuitee
L
Lauren • solo_traveller • us
10
2026-10-07 • via Nuitee
K
Kim • solo_traveller • us
9
2026-09-19 • via Nuitee
W
Winn • solo_traveller • us
10
Pros:

Clean and comfortable

2026-09-18 • via Nuitee
T
Tamara • solo_traveller • us
5
Pros:

Rooms was clean 👌

Cons:

Air conditioner stop working

2026-09-16 • via Nuitee
J
Jamie • couple • us
6
Initially the staff was late coming to the desk had to wait 20mins. Just to show up. Checking out that a hassle. Lots of
Pros:

Location to my event

Cons:

Not clean. Anything needed was an extra cost or had to wait . I.e the ironing board

2026-09-07 • via Nuitee
A
Amanda • family_with_children • us
8
2026-09-06 • via Nuitee
G
Giles • solo_traveller • us
2
Cons:

I couldn't get a stay because it was overbooked even though I booked 4 days in advance.

2026-08-28 • via Nuitee
F
Falon • solo_traveller • us
1
They gave our room away.
Pros:

We didn't stay. They gave our room away.

Cons:

We didn't stay. They gave our room away.

2026-08-26 • via Nuitee
R
Ricketia • solo_traveller • us
10
Pros:

Location was great. Staff was super nice. I will definitely stay again.

Cons:

The stand up shower. Water got everywhere

2026-08-24 • via Nuitee
L
Lloyd • solo_traveller • us
10
2026-08-22 • via Nuitee