Tru By Hilton Concord Charlotte

Hotels
•
Tru by Hilton
5355 John Q. Hammons Drive , Concord , us

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Lift / Elevator
Express check-in/check-out
Front desk (limited hours)
Express check-in
Fitness facilities (surcharge)
Exercise/lap pool
Swimming nearby

Review Highlights

Pros:
Very clean, modern facility
Friendly and helpful staff (multiple mentions)
Convenient location / close to speedway
Comfortable bedding and good bath products
Good breakfast
Described as good value by several guests
Cons:
Very small rooms; some lack closets
No in-room coffee maker or microwave
Pool closed / some amenities unavailable
Billing/accusation incident and disputed extra charges
Noise from people upstairs reported
EV charging spots misused / parking issues
Poor pillows or slightly stuffy rooms (minor comfort issues)

Categories

Cleanliness
1
Multiple reviewers repeatedly noted the property and rooms were very clean and modern; cleanliness is a clear positive.
Service
1
Staff were frequently described as friendly and helpful (including named praise for Jordan), but there is at least one serious complaint about poor handling of a billing/accusation incident that lowered service sentiment.
Location
1
Several guests called the location convenient and close to the speedway; location is generally a positive point aside from occasional parking/EV-charger issues.
Room Quality
1
Recurring comments about very small rooms, lack of closets, no microwave/coffee maker and complaints about pillows and stuffiness make room quality a notable negative.
Amenities
1
Amenities received multiple complaints: pool not open, no in-room coffee maker, no microwave, EV chargers misused, and small charges for items (candy); despite good bath products and breakfast, amenity issues weigh heavily negative.
Value for Money
1
Several reviewers explicitly stated this was the best value/quality in the area, though one guest felt the room price was expensive; overall value sentiment is positive.
Food and Beverage
1
Breakfast and breakfast staff were praised by multiple guests (good breakfast, friendly breakfast ladies), supporting a mildly positive score.
Overall Experience
1
Most stays were described as great, comfortable, and worth repeating, but the presence of a severe billing/accusation incident and the combination of room/amenity issues produce a mixed overall impression skewing slightly negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 07:01

Property Description

Discover the perfect getaway at Tru By Hilton Concord Charlotte, ideally located in the vibrant Concord Mills district.

Prime Location
Just minutes from top attractions like Charlotte Motor Speedway and PNC Music Pavilion, our hotel places you in the heart of excitement and convenience.

Comfortable Accommodations
Relax in our stylish rooms featuring air conditioning, flat-screen TVs, and modern amenities, ensuring a restful stay after a day of adventure.

Refreshing Amenities
Unwind at our outdoor swimming pool, or let our knowledgeable reception staff guide you to the best local experiences, making your stay both enjoyable and hassle-free.

Don’t miss out on an unforgettable experience—book your stay at Tru By Hilton Concord Charlotte today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
Julie • couple • us
10
Very good would come back and highly recommend
Pros:

Very clean facilities, great staff with excellent customer service. Breakfast was very good with lots of options and real silverware and plates.

Cons:

Pool was under construction

2026-04-10 • via Nuitee
J
Jalissa • family_with_children • us
10
2026-04-09 • via Nuitee
J
Jamie • couple • us
9
2026-04-09 • via Nuitee
T
Tina Hills • family_with_children • us
10
So comfortable
Pros:

Everything

Cons:

The bathroom shower provide the bodywash,which is okay ,but everyone can not use what's provided,also there should be a place bigger enough to hold your own bodywash.Also beside the complaint I had to make about the noise in the room above me.Other than that everything was excellent.

2026-04-07 • via Nuitee
V
Velazquez • couple • us
10
2026-04-07 • via Nuitee
D
DeVante • solo_traveller • us
10
Pros:

clean

2026-04-05 • via Nuitee
C
Carmille • couple • us
10
Pros:

Convient to everything

Cons:

Doesn't have closets in the room ..

2026-03-31 • via Nuitee
W
Wendy • extended_group • us
10
2026-03-29 • via Nuitee
J
John • couple • us
1
Do not stay here or the adjacent home 2 suites.
Pros:

I enjoyed not being able to check in on time because rooms weren't clean from the previous occupants.

Cons:

Being falsely accused of smoking weed in the room and being charged $250 for that and occupancy charge for another $50. While I agreed to pay booking.com $179, my card was charged for $443. Then when I called to talk to the assistant Gmail Jordan, I explained to him that I did not smoke weed in his room or hotel or anywhere during my stay. He left me on hold for more than 30 minutes, and im still on hold while waiting for him to return to my call with a resolution.

2026-03-29 • via Nuitee
L
Lorraine • couple • us
10
2026-03-27 • via Nuitee
D
Dawn • solo_traveller • us
10
2026-03-27 • via Nuitee
H
Hondas R D Best • couple • us
1
Will not stay here again. There wasn't a race in town and room price was expensive.
Pros:

Good

Cons:

Small rooms, no microwave, some cars parked at EV charge stations were not hooked up to chargers.

2026-03-24 • via Nuitee
J
Jeremy • couple • us
9
2026-03-23 • via Nuitee
D
Deborah • family_with_children • us
8
Christmas Lights at Speedway
Pros:

Close to speedway

2026-03-22 • via Nuitee
T
Theresa • couple • us
8
2026-03-22 • via Nuitee
P
Pedro • couple • us
10
2026-03-20 • via Nuitee
O
onel • extended_group • us
10
2026-03-19 • via Nuitee
R
Raquel • family_with_children • us
10
2026-03-16 • via Nuitee
D
Darrell • couple • us
10
2026-03-16 • via Nuitee
R
Reggie • couple • us
10
Will book here again when in town
Pros:

Very clean nice looking

2026-03-16 • via Nuitee