Tru By Hilton Concord Charlotte

Hotels
•
Tru by Hilton
5355 John Q. Hammons Drive , Concord , us

listing image 1
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Children allowed

Facilities

Fitness facilities
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Business center
Lift / Elevator
Express check-in/check-out
Outdoor pool
Designated smoking area

Review Highlights

Pros:
Very clean, modern facility
Friendly and helpful staff (multiple mentions)
Convenient location / close to speedway
Comfortable bedding and good bath products
Good breakfast
Described as good value by several guests
Cons:
Very small rooms; some lack closets
No in-room coffee maker or microwave
Pool closed / some amenities unavailable
Billing/accusation incident and disputed extra charges
Noise from people upstairs reported
EV charging spots misused / parking issues
Poor pillows or slightly stuffy rooms (minor comfort issues)

Categories

Cleanliness
1
Multiple reviewers repeatedly noted the property and rooms were very clean and modern; cleanliness is a clear positive.
Service
1
Staff were frequently described as friendly and helpful (including named praise for Jordan), but there is at least one serious complaint about poor handling of a billing/accusation incident that lowered service sentiment.
Location
1
Several guests called the location convenient and close to the speedway; location is generally a positive point aside from occasional parking/EV-charger issues.
Room Quality
1
Recurring comments about very small rooms, lack of closets, no microwave/coffee maker and complaints about pillows and stuffiness make room quality a notable negative.
Amenities
1
Amenities received multiple complaints: pool not open, no in-room coffee maker, no microwave, EV chargers misused, and small charges for items (candy); despite good bath products and breakfast, amenity issues weigh heavily negative.
Value for Money
1
Several reviewers explicitly stated this was the best value/quality in the area, though one guest felt the room price was expensive; overall value sentiment is positive.
Food and Beverage
1
Breakfast and breakfast staff were praised by multiple guests (good breakfast, friendly breakfast ladies), supporting a mildly positive score.
Overall Experience
1
Most stays were described as great, comfortable, and worth repeating, but the presence of a severe billing/accusation incident and the combination of room/amenity issues produce a mixed overall impression skewing slightly negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 07:01

Property Description

Discover the perfect getaway at Tru By Hilton Concord Charlotte, ideally located in the vibrant Concord Mills district.

Prime Location
Just minutes from top attractions like Charlotte Motor Speedway and PNC Music Pavilion, our hotel places you in the heart of excitement and convenience.

Comfortable Accommodations
Relax in our stylish rooms featuring air conditioning, flat-screen TVs, and modern amenities, ensuring a restful stay after a day of adventure.

Refreshing Amenities
Unwind at our outdoor swimming pool, or let our knowledgeable reception staff guide you to the best local experiences, making your stay both enjoyable and hassle-free.

Don’t miss out on an unforgettable experience—book your stay at Tru By Hilton Concord Charlotte today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Amanda • couple • us
10
2026-08-29 • via Nuitee
A
Amelia • couple • us
10
2026-08-29 • via Nuitee
L
Leslie • solo_traveller • us
9
2026-08-27 • via Nuitee
N
Nadine • couple • de
10
2026-08-25 • via Nuitee
A
Allison • couple • us
10
Great place to stay for a concert at PNC music pavilion
Pros:

Very clean and friendly staff

Cons:

The entrance was hard to find as there were 2 hotel names on the building

2026-08-25 • via Nuitee
L
Leah • couple • us
10
Overall, I had a wonderful stay and would definitely come back again!
Pros:

The room was very clean and comfortable, and the staff provided great service. I really enjoyed my stay.

Cons:

I honestly didn’t have any major complaints. Everything was well-maintained and comfortable.

2026-08-24 • via Nuitee
A
Angela Maria • solo_traveller • co
10
2026-08-19 • via Nuitee
A
Angela • family_with_children • us
10
Very nice facility with pleasant staff. Would definitely book with them again.
Pros:

The property was very nice and clean. Free breakfast was nice as well. Staff was friendly.

Cons:

Nothing

2026-08-17 • via Nuitee
M
Michelle • extended_group • us
10
2026-08-17 • via Nuitee
J
Juan Carlos • family_with_children • us
10
Exelen service
Pros:

I would definitely stay here again; the service was very attentive and friendly, and everything was very clean. The breakfast area was kept spotless, and the staff helped out with a great attitude.

2026-08-17 • via Nuitee
B
Bailey • extended_group • us
9
2026-08-17 • via Nuitee
D
Dewayne Page • solo_traveller • us
10
Great place, great location. Will definitely be back
Pros:

All the amenities. Plus every one was so nice

Cons:

Nothing

2026-08-15 • via Nuitee
C
Colleen • solo_traveller • us
10
Pros:

We enjoyed everything about our stay

Cons:

No complaints

2026-08-13 • via Nuitee
V
Veronica • solo_traveller • us
8
Will stay again
Pros:

Nice, clean large rooms. Great breakfast and wonderful pool

Cons:

Nothing

2026-08-11 • via Nuitee
M
Michael • couple • us
10
2026-08-10 • via Nuitee
T
Toni • couple • us
10
Broke up our trip to rest
Pros:

Location

Cons:

Nothing

2026-08-07 • via Nuitee
P
Patrick • couple • us
10
Enjoyed!
Pros:

Very nice hotel

2026-08-06 • via Nuitee
J
Jason • solo_traveller • us
10
Fantastic and Friendly
Pros:

Staff friendliness was phenomenal. They were efficient and kind. Breakfast was the best from a hotel I've ever had. Beds were comfortable and bathroom extremely clean.

2026-08-06 • via Nuitee
J
Jeffries • solo_traveller • us
1
I didn’t get my refund
Pros:

I didn’t get my refund

Cons:

I didn’t get my refund

2026-08-04 • via Nuitee
T
Tegan • extended_group • us
8
Amazing
Pros:

I loved the varied breakfest. Kind staff. Comfy room.

Cons:

The room was hot and the pool closed too early. $50 deposit

2026-08-04 • via Nuitee