Facilities

Terrace
Family rooms
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Earplugs provided
One guest reported an excellent, peaceful stay
Cons:
Room not as pictured
Room very small/cramped for two
Items from previous guest left in bathroom (poor cleanliness)
Host unresponsive; no accommodation offered
Guest had to move to a different place

Categories

Cleanliness
1
Negative: reviewer reported items left in the restroom from a previous guest, indicating poor cleaning and turnover practices.
Service
1
Negative: first reviewer reported messaging the host with no response and no accommodation offered; service responsiveness is poor.
Location
1
Mixed/negative: room faces the street and can be noisy for sensitive guests (earplugs were provided), so location may be disruptive for some.
Room Quality
1
Negative: one reviewer said the room was much smaller than pictured and cramped for two people; another reviewer found their stay excellent, but primary complaints emphasize poor room representation and size.
Amenities
1
Positive: earplugs were provided for street-facing rooms and the second reviewer reported sleeping peacefully — the small amenity provision had a noticeable positive impact.
Value for Money
1
Standard quality for this hotel tier.
Food and Beverage
1
Standard quality for this hotel tier.
Overall Experience
1
Mixed but leaning positive in the balancing of reports: one reviewer had a very negative experience (moved due to issues), while another described an excellent stay; summaries reflect both outcomes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-26 00:36

Property Description

Experience the vibrant heart of Mexico City at Casa Ama, your perfect urban retreat in the Reforma district.

Prime Location
Just a stone’s throw away from iconic landmarks such as Chapultepec Castle and the National Museum of Anthropology, Casa Ama places you at the center of the city's rich history and culture.

Comfort & Convenience
Each room is designed for ultimate comfort, featuring a private bathroom, free WiFi, a flat-screen TV, and some even boast a charming terrace to unwind after a day of exploration.

Family Friendly
With spacious family rooms available, Casa Ama ensures that all members of your family enjoy a memorable stay in a warm and inviting atmosphere.

Don't miss your chance to create unforgettable memories in Mexico City—book your stay at Casa Ama today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Minerva • couple • mx
10
Pros:

La ubicación. La decoración.

Cons:

No había agua tibia en la noche.

2026-04-08 • via Nuitee
P
Paola • couple • us
1
Not good at all. Will not be booking with them again.
Cons:

The room does not look anything like the pictures, the room is very small for 2 people. We could barely walk with our suitcases in the way. There was stuff in the restroom that was from the previous guest that stayed, I messaged the host and never got a response. It was extremely small and not nice like the pictures so we had to move to the different place, also messaged the host about that and not once responded to accommodate or offer something else.

2026-03-20 • via Nuitee
S
Sandra Eugenia • couple • mx
10
Pros:

Todo excelente!!! Me tocó habitación 3, da a la calle, así que si eres muy sensible al ruido, podría afectarte, pero igual te ponen taponcitos para los oídos. En lo personal a mi hija y a mí no nos afectó en lo absoluto, dormimos plácidamente. Excelente estancia, lo tomaría de nuevo. GRACIAS

Cons:

Todo excelente.

2026-03-11 • via Nuitee