Heidelberg Haus Apart Hotel

Hotels
9.1 (1814 reviews)
Los Nogales 843 , Santiago , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Luggage storage
Safety deposit box
Soundproof rooms
Ironing service
Car hire
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleaning could be improved
Room quality varied

Categories

Cleanliness
8.63
Some reviews indicated the need for improvement in cleaning, particularly in the bathrooms.
Service
10
Staff were frequently described as friendly and helpful, contributing positively to the stay.
Location
9.6
Convenient location with easy access to transportation and attractions.
Room Quality
8.64
Room sizes varied; some guests found the rooms small or lacking certain features.
Amenities
9.09
Basic amenities were available, but some guests felt certain amenities were lacking.
Value for Money
9.12
Overall value was perceived as fair, though some guests noted cheaper alternatives nearby.
Food and Beverage
8.08
Breakfast options were limited and not as advertised, leading to a lower perception of value.
Overall Experience
9.63
Guests reported a generally positive experience with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:08

Property Description

Tranquil Self-Catering Apartments in Providencia

Luxurious Amenities: Enjoy soundproof apartments with LCD cable TVs, fully-equipped kitchens, and queen-size beds for a comfortable stay.

Convenient Location: Just a short walk from Los Leones metro station and close to Costanera Centre for shopping enthusiasts.

Exceptional Services: Benefit from daily housekeeping, tour assistance, and conference room rentals for a hassle-free experience.

Book your stay at Heidelberg Haus today for a relaxing and convenient visit to Santiago's upscale Providencia neighborhood.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

PARKING is subject to availability, there is limited space for cars.This property does not accommodate bachelor(ette) or similar parties.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.1
Based on 1814 reviews
Cleanliness: 8.63
Service: 10
Location: 9.6
Room Quality: 8.64
Amenities: 9.09
Value for Money: 9.12
Food and Beverage: 8.08
Overall Experience: 9.63
K
Klau • couple • cl
10
Descanso ideal en Providencia- para desconectarse.
Pros:

La limpieza y la ubicación

Cons:

Todo. Solo sugeriría tener un poco más equipado la cocina con accesorios.

2026-05-02 • via Nuitee
H
Harold • solo_traveller • au
10
Pros:

Angelica en recepción fue increíblemente amable y eficiente ayudando con mi registro de check in y check out y recomendaciones locales.
La habitación estaba limpia, espaciosa y con una cama muy cómoda, lo que aseguró un buen descanso.
El hotel tiene un ambiente estupendo, tranquilo y una ubicación perfecta para caminar hacia estaciones de metro y costanera center shopping mall.

2026-05-02 • via Nuitee
M
Michael • solo_traveller • au
8
Home away from home
Pros:

The Heidelberg Haus Hotel is in loverly part of Santiago close to all transport shoping reastraints etc we were spoilt for choice.
The staff were always there to help
The rooms were claen and roomy

2026-05-02 • via Nuitee
M
Marcela • solo_traveller • cl
10
2026-05-01 • via Nuitee
A
Alfonso • couple • uy
10
2026-04-30 • via Nuitee
V
victor • couple • cl
10
recomendable
Pros:

muy lindo el lugar! el barrio muy tranquilo para salir a caminar

2026-04-30 • via Nuitee
R
Regis • couple • br
10
2026-04-30 • via Nuitee
A
Adrián • couple • cl
10
Excelente
Pros:

La limpieza, sector muy bueno y el personal excelente

2026-04-29 • via Nuitee
V
Victor • couple • cl
9
2026-04-28 • via Nuitee
J
Jorge • couple • gb
8
Positive
Pros:

Staff friendliness

Cons:

Wifi could be better
floors could be cleaner

2026-04-27 • via Nuitee
R
Rodrigo Espinosa • solo_traveller • cl
9
Pros:

Ubicación, limpieza, equipamiento

Cons:

Nada

2026-04-27 • via Nuitee
M
María José • solo_traveller • cl
8
Pros:

La ubicación.

Cons:

El personal de aseo fue muy ruidoso, comenzaron a trabajar un domingo am en otros departamentos, moviendo muebles, aspirando, tirando objetos, no dejando descansar ni dormir .

2026-04-27 • via Nuitee
C
Camila • solo_traveller • cl
10
Descanso
Pros:

La limpieza, la comodidad del espacio y que tenía todo lo necesario para estar.

Cons:

Todo impecable, no podría decir nada malo del lugar.

2026-04-27 • via Nuitee
R
Rodrigo Tim • solo_traveller • br
10
Excelente hotel
Pros:

Localização, quarto e atendimento

Cons:

Não tem elevador

2026-04-27 • via Nuitee
F
Frederick George • solo_traveller • za
10
Serene apartment
Pros:

Very safe, very quiet, cleaned every day.
24/7 manned front desk
Apartment living
Nice park outside
Good shower

Cons:

Wasn't sure about what food to use in fridge. Was it included or whether it was extra?

2026-04-27 • via Nuitee
B
Beatriz • solo_traveller • cl
10
Pros:

Es un lugar estéticamente muy agradable, moderno, central. Con personal muy amable y abierto a dar solución a tus requerimientos.

2026-04-27 • via Nuitee
A
ana • solo_traveller • cl
10
Sin duda que volveré!!
Pros:

Muy buena experiencia. El personal, limpieza, etc

Cons:

Nada

2026-04-26 • via Nuitee
D
Daisy • solo_traveller • cl
5
2026-04-25 • via Nuitee
A
Atanasov • couple • bg
7
Acceptable
Pros:

The staff is super friendly and the wifi is good. Also location.

Cons:

I didn’t like that on the pictures they show balcony view but I didn’t get that. Plus it looks much better on the pictures.

2026-04-25 • via Nuitee
I
Iurii • solo_traveller • my
9
2026-04-25 • via Nuitee