Holiday Inn Express Hotel and Suites Duncan by IHG

Hotels
•
Holiday Inn Express
8.6 (189 reviews)
1520 Apollo Drive , Duncan , US
+1 580-251-9627

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk and staff
Clean property mentioned by multiple guests
Good breakfast (frequently praised)
Good location
Large rooms / jet bathtub
Timely pool maintenance
Cons:
Pool used by non-guests / access issues
Housekeeping lapses (dirty pull-out mattress, leftover food, missing linens)
Bugs reported (ants in bed, cockroaches outside)
Breakfast closed earlier than posted for some guests
Unresponsive to late checkout requests
Very hard beds for some guests

Categories

Cleanliness
8
Generally described as very clean in multiple reviews, but several cleanliness problems were reported (ants in bed, popcorn and leftover food on pull-out mattress, half-full water bottle on entry, cockroaches observed outside), so rating is slightly below the overall target.
Service
9
Staff and front desk repeatedly praised as friendly and helpful; quick to resolve issues when raised. Some service gaps noted (no response to late checkout requests), but overall service sentiment is strongly positive.
Location
8.9
Location was called out as 'great' by multiple guests and listed among positives; no significant location negatives reported.
Room Quality
7.8
Rooms described as large with desirable features (jet bathtub) but several room-quality issues reported (very hard bed, ants in bed, incorrect room type assigned, dirty pull-out mattress and missing linens), so rating is below target.
Amenities
8.6
Pool and breakfast are notable amenities: pool maintenance was praised but there were issues with non-guests using the pool; breakfast generally liked though one report of early closure. Overall an average-to-good amenities experience.
Value for Money
8.7
At least one guest noted the price 'wasn't too bad' for the room received; combined with generally positive service and amenities the perceived value is slightly above target.
Food and Beverage
8.8
Breakfast was repeatedly called out as a strong positive ('I always love your breakfast', 'very good'), though one report mentioned breakfast doors closed earlier than posted and food being cleared away, so slightly above target.
Overall Experience
9
Multiple headlines and comments describe an overall good or great stay and intent to return; despite some cleanliness and housekeeping issues, the aggregate experience is clearly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:37

Property Description

Convenient Location
Located just 10 minutes from the Chisholm Trail Heritage Center, the Holiday Inn Express Hotel and Suites Duncan offers easy access to local attractions. Halliburton Field airport and Duncan city centre are also within a short distance, making it a perfect choice for both leisure and business travelers.

Modern Amenities
Enjoy a relaxing stay with access to an indoor pool, hot tub, and complimentary wireless internet in all rooms. The guest rooms are equipped with a flat-screen TV, microwave, and fridge for added convenience.

Exceptional Services
Take advantage of the fitness centre, business centre, and daily breakfast buffet during your stay. The hotel ensures a comfortable and productive visit for all guests.

Experience comfort and convenience at Holiday Inn Express Hotel and Suites Duncan. Book your stay now for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OKC

Location

Guest Reviews

8.6
Based on 189 reviews
Cleanliness: 8
Service: 9
Location: 8.9
Room Quality: 7.8
Amenities: 8.6
Value for Money: 8.7
Food and Beverage: 8.8
Overall Experience: 9
H
Hare • family_with_children • us
10
Amazing clean and perfect.
Pros:

The staff was amazing food was good.

Cons:

Nothing bad to say.

2026-11-06 • via Nuitee
J
Jamie • couple • us
8
2026-11-02 • via Nuitee
J
Jerry • family_with_children • us
1
2026-10-17 • via Nuitee
A
Andrew • extended_group • us
9
2026-10-14 • via Nuitee
A
Ashly • family_with_children • us
10
Overall good experience
Pros:

It was a very clean hotel. Friendly staff

Cons:

The pool was being utilized by people that weren't staying at the hotel. They brought a whole group of kids so we couldn't use the pool. They were letting people in through the back door near the pool from the neighborhood. The front desk was made aware but nothing happened.

2026-08-21 • via Nuitee
J
JoAnne • couple • us
10
2026-08-17 • via Nuitee
L
Lisa • couple • us
10
Pros:

I always love your breakfast

2026-08-07 • via Nuitee
L
Louise • family_with_children • us
10
Great stay- would definitely stay again and recommend
Pros:

Great room, facilities & location and fantastic friendly staff. If any issues, taken care of right away.

Cons:

Light dim in bathroom & needs a fan

2026-07-13 • via Nuitee
A
Aimee • solo_traveller • us
10
Pros:

Good pool and good breakfast

2026-07-01 • via Nuitee
B
Betty • solo_traveller • us
10
Pros:

Great staff and clean. Large rooms.

2026-06-26 • via Nuitee
B
Betty • solo_traveller • us
10
Pros:

The staff was great. It was clean and comfortable.

Cons:

Breakfast doors were closed earlier than posted and food was cleaned up and put away. So everyone didn't get to breakfast in time. Maybe just adjust the times online.

2026-06-26 • via Nuitee
M
Marie • extended_group • us
9
Front desk staff made it a pleasurable experience.
Pros:

Front desk staff were wonderful. Noticed a gentleman cleaning up trash around the property. Pool maintenance was done timely with checking levels throughout the day.

Cons:

Housekeeping is where you have issues. Room had a half full bottle of water on the couch bed at entry. Opened couch bed and there was popcorn and other food items on mattresses. No linen to make the couch bed either although it was supposed to be in a drawer.

Also while sitting outside at night there are many cockroaches running around.

2026-06-21 • via Nuitee
H
Hallie • solo_traveller • us
10
2026-06-21 • via Nuitee
K
Kathleen • couple • us
10
Excellent
2026-06-11 • via Nuitee
S
Scotty • couple • us
8
Overall pretty nice motel definitely will say again
Pros:

The breakfast was very good the location was great the staff was very friendly and knowledgeable the price wasn't too bad for the room we got the only complaint I have is I requested a late check out time and nobody ever responded back to me

Cons:

Only thing I really didn't like is the fact that I couldn't get customer service to respond back to me when I asked if they allow a later checkout time

2026-06-08 • via Nuitee
H
Heath • couple • us
10
2026-05-30 • via Nuitee
J
Justin • solo_traveller • us
10
2026-05-29 • via Nuitee
H
Hayle • couple • us
8
Great
Pros:

The big rooms with jet bathtub big bathrooms was all nice

Cons:

It was all good

2026-05-27 • via Nuitee
J
Justin • solo_traveller • us
3
Cons:

There was ants in the bed and my kids got bite

2026-05-24 • via Nuitee
S
Stacey • couple • us
4
Pros:

Clean and nice property nice room

Cons:

The bed was hard as a rock didn't sleep at all

2026-05-18 • via Nuitee