Holiday Inn & Suites Makati by IHG

Hotels
Holiday Inn Hotels & Resorts
9 (1469 reviews)
Glorietta Mall, Palm Drive, Ayala Center , Manila , ph

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service
Clean and spacious rooms
Great location
Comfortable amenities
Cons:
Limited food options
Minor maintenance issues

Categories

Cleanliness
8.33
Rooms were reported clean and well-maintained, though there was a note on carpet wear.
Service
9.8
Service was consistently praised, with specific mentions of attentive staff in various reviews.
Location
9.34
Location was highlighted as excellent, with convenient access to a mall and easy transportation.
Room Quality
8.79
Rooms were described as spacious and comfortable.
Amenities
8.82
Amenities like the spa were appreciated, though there were minor issues noted.
Value for Money
9.28
Guests felt the stay was worth the price, particularly considering the quality of service.
Food and Beverage
8.33
Food options were limited in the executive lounge but overall satisfactory.
Overall Experience
9.3
Overall experience was very positive with guests mentioning a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:48

Property Description

Central Location
Holiday Inn & Suites Makati is a contemporary hotel centrally located in Makati City, just a short walk to Greenbelt Mall and Ayala Museum. With Glorietta Mall right at its doorstep, guests can easily access shopping, dining, and entertainment options.

Luxurious Amenities
The hotel offers modern rooms with free Wi-Fi, air conditioning, and a minibar. Guests can unwind at the rooftop bar, take a dip in the outdoor swimming pool, or enjoy all-day dining at Flavors Restaurant. The Citron Bar and Oz rooftop bar provide diverse culinary experiences.

Convenience and Accessibility
Conveniently situated near major landmarks like the Philippine International Convention Centre and Ninoy Aquino Airport, Holiday Inn & Suites Makati ensures a hassle-free stay. With free on-site parking, guests can explore the city with ease.

Experience luxury and convenience at Holiday Inn & Suites Makati. Book now for an unforgettable stay!

Important information:

For bookings where guest name on the reservation is the same as the name on the credit card used to make the booking, the credit card used and a valid ID of the card holder must be presented upon check-in. In the event that the credit card cannot be presented during check-in, the property will request for a new credit card for the payment of the booking. For senior citizen discount application, please contact the property directly. For bookings where guest is not the credit card holder, please note that the property will send a TPA link to process payment Kindly confirm with your respective airlines if you are permitted to travel to the Philippines prior to booking. Holiday Inn & Suites Makati is accredited to accommodate business and leisure stays. Accommodations requirements & procedures shall be based on the latest local government guidelines otherwise hotel has the right to cancel bookings. Bookings are still subject to confirmation of Hotel Reservations based on room availability on floors designated for business and leisure travel. Kindly expect a reconfirmation email from the Reservations team prior to arrival. In case of high occupancy, the hotel will conduct a credit card authorization to check whether the credit card is valid prior to arrival date.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ₱ 0 per person per night when using an available cot.
    Children up to and including 12 years old stay for ₱ 0 per person per night when using an existing bed.
    Adults stay for ₱ 1,973.40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1469 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.3
J
Josefina Barbra couple ph
10
Had a very pleasant stay! The room was clean, comfortable, and well-maintained. The staff were very friendly and accommo
Pros:

Clean and near the malls

Cons:

None

2026-03-05 via Nuitee
M
Maria couple us
10
Outstanding
Pros:

Everything, outstanding customer service

Cons:

None

2026-03-05 via Nuitee
E
Edna couple us
9
We like the property as it is close to everything like food, shops, etc.
2026-03-04 via Nuitee
R
Roland couple ch
10
2026-03-01 via Nuitee
R
Ruby couple au
7
I was expecting a response via email sent Thursday night but didn’t receive any reply .
Pros:

Location

Cons:

Your reception or lobby desk, takes long to answer calls. Flavor Restaurant doesn’t pick up calls and elevators or lift are very slow. Staff during breakfast are great.

2026-02-28 via Nuitee
R
robertdJ4673RE Friends getaway Toronto, Ontario
10
Executive Lounge
Pros:

The Executive Lounge is a joy. Gwen, Gryn, and Rich were so attentive and make out time in the lounge so relaxing. Thank you!

2026-02-27 via Tripadvisor
A
allanp468 Friends getaway
10
Crisp clean well appointed
Pros:

Big standard room in the executive floor. Clean crisp and well appointed. The lounge could sometimes be crowded for cocktails but depends on the day of the week. The executive lounge was wonderfully attended Gryn, Gwen, and Rich. Thank you for making my stay at the lounge enjoyable.

2026-02-27 via Tripadvisor
T
TSUTSUMIDA solo_traveller jp
8
Good hotel!
Pros:

市街地にあり便利だった。
朝食が良かった。

Cons:

特に無い。

2026-02-27 via Nuitee
R
Raymond family_with_children us
10
2026-02-25 via Nuitee
C
christian family_with_children ch
9
2026-02-24 via Nuitee
C
chrisvai Business
10
Nice gym. Friendly staff
Pros:

Nice gym. Awesome and friendly security, Nico. to make you feel welcomed.

2026-02-23 via Tripadvisor
T
T241PQdougs Business
10
Exceptional location, seamless work stay, and outstanding lounge service.
Pros:

I recently stayed at Holiday Inn & Suites Makati from 1–10 February 2026 for a work trip, and it was an outstanding experience.
The location is hard to beat. Being directly connected to Glorietta and Ayala Malls made everything incredibly convenient, whether grabbing a quick meal, picking up supplies for working. The ease of getting in and out of Makati also meant a smooth daily commute to the Port of Manila, which saved valuable time.
One unexpected highlight was the gym. The Lifecycle stationary bike has a functioning power meter and paired seamlessly with my heart rate monitor, allowing me to maintain my structured workout routine during an extended trip. That bike alone will bring me back on my next visit to Manila.
Access to the private 18th-floor lounge was another major plus. Having breakfast and dinner there most days added both convenience and comfort, and the panoramic view of Makati is a great way to start the morning. The lounge team, especially Mariel and Ice, were consistently welcoming and attentive. Small touches, like ensuring my water bottle was topped off with ice before I headed to work, made the stay feel personal and thoughtful. Thanks Team, you are the best.
For business travel in Manila, this hotel delivers on location, service, and the little details that make a demanding trip smoother. I’ll definitely be returning.

2026-02-23 via Tripadvisor
C
christypaulineb Couples
8
The staff, namely Mariel, Gryn and Richmond, made the experience truly exceptional 🙌🏼
Pros:

Service by Mariel, Gryn and Richmond: 100/10 👍👍👍
Location: 10/10
Atmosphere: 8/10
Rooms: 10/10
Lounge food: 6/10 :((

2026-02-23 via Tripadvisor
C
Cheryl Ann family_with_children us
8
Okay but their buffet food and staff need improvement
Pros:

Room Attendant and Front Desk were great.

Cons:

Flavors Restaurant staff were not good and the food was mediocre. I ended up vomiting after eating at their dinner buffet on Feb 19. The waitress gave my table to another guestcwhile I was getting dessert from the buffet.

2026-02-23 via Nuitee
G
G283AWagnesm Family
10
Holiday Inn experience
Pros:

Wonderful stay at Holiday Inn and Suites Makati the lounge is very comfortable and have nice and welcoming staffs. Thanks Gezel, Stevene, Mariel and Richmond. We will surely comeback.

2026-02-22 via Tripadvisor
G
genemL2284OB Family
10
Great stay
Pros:

Very comfortable ambiance and executive lounge team as well in 19th floor. Staffs there are all attentive Gezel, Stevene, Rich and Mariel. Thank you for the quality service.

2026-02-22 via Tripadvisor
I
I3045YFiana Family
10
Executive Lounge Floor
Pros:

Had an anniversary here at Holiday Inn and Suites Makati thank you for the amazing help of lounge team! Gezel, Stevene, Rich and Mariel. Had a wonderful stay! Thank you

2026-02-22 via Tripadvisor
G
geneaa2026 Family
10
Executive Lounge!!!
Pros:

A great experience here at Holiday Inn and Suites Makati thanks to Gezel, Stevene, Jean and Richmond. The anniversary set up is awesome thanks for making our stay memorable!

2026-02-22 via Tripadvisor
G
GrinmindedCheryl Family Thousand Oaks, California
8
God and Bad
Pros:

The room and our room attendant, Mher, made our stay great. I was very disappointed with the Buffet service personnel and the food choices. It was not to the standards I expected for IHG. I had some cold soba and green salad on Thursday, 2/19, and I ended up throwing up with very bad stomach pain and chilling all over my body after 3 hours from dinnertime. That's how awful it was. Service member gave my table away as I was grabbing more food from buffet - that was very stupid of them. I have an IHG Rewardscard and I double checked that the front office had it but the Buffet service people always asked for it without checking my file. Not good set ice at FLAVORS.

2026-02-22 via Tripadvisor
T
takehiko family_with_children jp
8
Pros:

ロケーションが良く、部屋も清潔

Cons:

チェックインに時間がかかり過ぎ

2026-02-22 via Nuitee