Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice pool
Cons:
Poor cleanliness
Small and smelly rooms
Subpar breakfast

Categories

Cleanliness
5.55
Multiple mentions of dirtiness and outdated facilities.
Service
9.05
Staff were friendly and accommodating.
Location
9.05
Good location near shopping and restaurants.
Room Quality
5.55
Small, smelly rooms with cleanliness issues.
Amenities
7.55
Amenities like the pool were appreciated despite maintenance issues.
Value for Money
6.55
Overall value felt lacking due to cleanliness and room quality.
Food and Beverage
6.55
Breakfast was considered poor and needed improvement.
Overall Experience
7.75
Mixed experiences, with some highlights but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:27

Property Description

Luxurious Amenities and Services

Mercure Bali Nusa Dua boasts an outdoor pool, fitness center, and free WiFi, ensuring a comfortable stay. Enjoy the convenience of complimentary private parking and a daily beach shuttle for relaxation by the sea.

Comfortable and Stylish Accommodations

Experience modern non-smoking rooms with sleek décor, featuring flat-screen TVs, minibars, and en suite bathrooms with free toiletries. Some rooms offer pool views and private terraces for a touch of luxury.

Dining and Entertainment Options

Indulge in a culinary journey at the hotel's restaurant serving local and international dishes, or unwind at the lobby bar with a selection of beverages. With nearby attractions and the airport within reach, Mercure Bali Nusa Dua is your perfect getaway destination.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DPS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 735 reviews
Cleanliness: 5.55
Service: 9.05
Location: 9.05
Room Quality: 5.55
Amenities: 7.55
Value for Money: 6.55
Food and Beverage: 6.55
Overall Experience: 7.75
L
Lisa • couple • au
5
It was ok
2026-05-01 • via Nuitee
K
Kelly • couple • ee
9
2026-04-28 • via Nuitee
G
giuseppe • solo_traveller • fr
10
2026-04-27 • via Nuitee
Y
Yuddha Raj • couple • np
7
Peace , good for meeting , calm
Pros:

Calm , clean , peaceful

Cons:

Ngt life far from location

2026-04-22 • via Nuitee
I
Iuliia • family_with_children • ru
6
Больше в этот район не ногой..
Pros:

Сам отель хороший. Завтраки - шведский стол.. есть бассейн, в номере - все банные и чайные принадлежности))

Cons:

Дело не в объекте размещения.. а в полном разочаровании расположения этого объекта в районе Нуса-дуа..мало того, что в этом районе цены в магазинах завышены в 2-3 раза, так еще и пляж и море очень грязные. Поэтому никому и никогда ни посоветую нуса- дуа..

2026-04-18 • via Nuitee
Z
Zahra • solo_traveller • au
10
Beautiful
Pros:

Comfortable bed

Cons:

Loud noises

2026-04-14 • via Nuitee
J
Joanne • family_with_children • nz
7
Pros:

It's was nice & quiet, not noisy. The swimming pools awesome. The staff were so nice & friendly.

Cons:

The complex is very dated. Inside & outside need painting, waterblasting. Crack papers everywhere. Pool tiles on the bottom of pool coming off. Our room was dated. Mattress very hard. Door wouldn't shut properly, had to slam it. Housekeeping each day was abit slack, never gave extra toiletpaper, never got any body lotion, didn't wipe the counter by jug which if it looks like it needs to be cleaned then clean it. Bath towels small & looking old. Late one afternoon we got backto see a note under door saying there's a private function that night so we couldn't use the outdoor bar area, which we used most nights. SORRY but we were paying quests & that's not acceptable to be told we can't eat dinner or sit around having a drink for the evening, very disappointing as we had been out all day & got back at 7pm wanting to have dinner & drinks & relax.

2026-04-13 • via Nuitee
D
Donna • couple • au
3
I would not recommend this hotel to stay in, in very poor condition
Pros:

Staff were lovely

Cons:

Property was very run down, in need of refurbishment, pool was in a very bad state with tiles coming away, brick loose which could cause serious injury
Rusted and broken safety bar around the pool
Hanging broken vents through out the hotel
Shabby furniture in the foyer, needs updating
Hot breakfast was not hot it was only warm
No maintenance done around the property
Uncomfortable furniture in the pool bar and restaurant
Pool towels stained
Beds far to hard, mattress need to be replaced with comfortable soft mattress
Doors to the balcony’s in poor state and hard to open
Pool chair broken and needing replacement
Hotel need to be cleaned and painted
Gardens very shabby and in poor state, very untidy

2026-04-11 • via Nuitee
A
Allie • family_with_children • au
8
Great hotel for explorers
Pros:

The breakfast buffet was the perfect size with rotating breakfast items each day. It offered a good balance for those looking to try different local foods, and those wanting something closer to what they'd have at home.
The staff were always friendly and greeted me by name. Happy to answer any questions and give recommendations.
This hotel is great for travelers who plan to go out and explore, with the odd two to three days by the pool. The shuttle bus to the beach and Bali Collection were easy to navigate and were very punctual.

Cons:

The property is older and had the natural wear and tear expected from an older building but it was well maintained, always clean, and a great hotel to stay in.

2026-04-10 • via Nuitee
N
Nikki • family_with_children • nz
8
Would stay again, value for money, staff exceptional.
Pros:

Staff were friendly and helpful.

Cons:

The pool area hasn’t had maintenance maintained, broken furniture, tiles coming out of pool, stainless safety rail up top broken, just a bit dated over all.

2026-04-07 • via Nuitee
E
Erhan • extended_group • ae
5
2026-04-02 • via Nuitee
K
Ksenia • couple • ru
5
Pros:

Шок от известной сети отелей. Ничего общего с отелями этой сети в европейской части планеты. Из плюсов только расположение и отсутствие ползучих животных.

Cons:

Номера требуют ремонта, розетки вываливаются из стены, шторы в пятнах и дырах, Уборка на 3 из 10, грязно. Балконы вообще непонятно для чего, стоит коробка от кондиционера и не выйти даже. Завтраки невозможно есть, выбора никакого.

2026-04-01 • via Nuitee
A
Aurelie • solo_traveller • au
4
Cons:

The hotel is quite old and needs renovation
No hand towels
Tap broken
Lock for outside door broken
Door was dirty
The breakfast buffet was very sad

2026-03-30 • via Nuitee
J
James • family_with_children • au
8
2026-03-29 • via Nuitee
A
alaa • couple • au
3
Pros:

staff good and very clean and cold room .

Cons:

Not good shower head, very small balcony

2026-03-22 • via Nuitee
C
Chris • couple • au
7
2026-03-17 • via Nuitee
J
Jean-Jacques • couple • fr
10
Excellent séjour
2026-03-06 • via Nuitee
4
404janicei • Friends getaway
10
Bali magic in Nusa Dua
Pros:

Just back from an amazing few days in the Mercure hotel. The staff were amazing and big shout out to Sakthu whose friendly banter in the mornings brightened the day. Food and accommodation was fabulous and we will definitely be back... Hopefully towards the end of the year. Great value for money.... Thanks Rachel and Janice

2026-02-14 • via Tripadvisor
S
Samantha • couple • au
7
A comfortable stay.
Pros:

Was in a handy location within walking distance to the Main Street, but still quiet. The staff were friendly and helpful.

Cons:

The property and room were looking a bit tired. Not quite the standard normally expected from a stay at the Mercure.

2026-02-11 • via Nuitee
A
Amardush • family_with_children • mn
7
Pros:

Location

Cons:

N/A

2026-02-09 • via Nuitee