Hotel Romantica

Hotels
9.8 (483 reviews)
Chrum 21 , Zermatt , ch

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Ski storage
Shuttle service (additional charge)
Outdoor furniture
Ski storage
See all facilities

Review Highlights

Pros:
Helpful hosts
Clean and cozy rooms
Great location
Excellent breakfast
Cons:
None reported

Categories

Cleanliness
10
The rooms were reported to be clean and well-maintained throughout multiple reviews.
Service
10
Hosts are described as exceptionally helpful and welcoming.
Location
9.97
Multiple guests praised the convenient and beautiful location of the hotel.
Room Quality
9.51
Rooms were noted to be cozy and comfortable, even if some were small.
Amenities
9.46
Amenities were mentioned positively, including breakfast and other services.
Value for Money
9.49
Guests felt that their experience was worth the price paid, valuing the services received.
Food and Beverage
9.96
Breakfast was frequently highlighted as excellent and well-prepared.
Overall Experience
10
Overall guest experiences were unanimously positive, describing their stays as marvelous.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:33

Property Description

Tranquil Retreat in Zermatt

Garden Oasis: Hotel Romantica, nestled in a quiet location, boasts a serene garden where guests can unwind and enjoy the peaceful surroundings.

Comfort and Convenience: Each room is equipped with modern amenities including a coffee/tea maker, flat-screen cable TV, and a safety box. Most rooms feature a private balcony for guests to soak in the stunning views.

Delightful Dining: Start your day with a delicious buffet breakfast served daily. Unwind in the evening at the cosy lounge bar, perfect for relaxing after a day of exploring the nearby hiking paths and village centre.

Experience tranquility and comfort at Hotel Romantica. Book your stay now for a memorable getaway in Zermatt.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

If you are traveling with children, please inform the property about their number and age in advance.

Please note that the credit card used to make the booking must be presented upon check-in. Any advance refunds will be paid back to the credit card used to make the booking. If the guest is unable to present the same card used to make the booking on arrival, payment will have to be made on the spot using another card. Any extras can be paid for with another card or an alternative payment method.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 16 years old stay for CHF 60 per person per night when using an existing bed.
    People 6 years old and over stay for CHF 60 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 483 reviews
Cleanliness: 10
Service: 10
Location: 9.97
Room Quality: 9.51
Amenities: 9.46
Value for Money: 9.49
Food and Beverage: 9.96
Overall Experience: 10
P
Patrick • solo_traveller • ch
9
2026-02-10 • via Nuitee
J
JOJO • solo_traveller • in
10
Warm welcoming beautiful
Pros:

Very cosy and beautiful hotel with great facilities. What made it great were the hosts who were warm and welcoming and it felt like staying with family.

Cons:

I wish the directions on how to reach included “ turn up at Lindt” which would have made finding it easier. My network did not work after leaving the train station and that small alley is easily missed

2026-02-09 • via Nuitee
G
GUY • couple • ch
10
2026-01-29 • via Nuitee
E
erin • solo_traveller • ch
9
Really lovely and will definitely book again.
Pros:

I loved the location off the Main Street on a small cobblestone walkway. The hotel itself was quiet. My room was very cute, clean and comfortable. The staff and owners were exceptionally helpful and kind. I felt like I was taken care of and not just another number. I will definitely return to this hotel and recommend to others.

Cons:

Nothing I didn't like.

2026-01-28 • via Nuitee
S
Stephen • solo_traveller • us
10
Great hotel, excellent location and staff
Pros:

Nice central location and a few feet off the main area to be quiet.

2026-01-28 • via Nuitee
B
Brian • couple • us
10
2026-01-28 • via Nuitee
R
Richard Wayne • solo_traveller • us
10
2026-01-26 • via Nuitee
T
Telemonti13 • couple • ch
9
Die spycher zimmer sind an romantik nichz zu überteffen
Pros:

Vielseitiges frisches frühstück

2026-01-22 • via Nuitee
T
Thomas • solo_traveller • ch
10
2026-01-19 • via Nuitee
L
Lionel • solo_traveller • fr
8
2026-01-19 • via Nuitee
H
HARUMI • couple • jp
10
とても可愛くてロマンチックなホテルです。
Pros:

スタッフの方が親切でした。
トラブルがあり、当日のチェックインが遅れても
対応していただきました。
また、私たちが全然英語を話せなくても、
わかりやすい言葉で話しかけてくれたり、
すごくフレンドリーで安心しました。
内装外装もとても可愛く、スタッフの方も優しいので
また泊まりたいなと思いました。

Cons:

4階のバスタブ付きの部屋でしたが、
３階まではエレベーターで、４階まで階段を使いました。
大きい荷物の場合はちょっと大変かもしれません。

2026-01-19 • via Nuitee
K
Kayoko • couple • jp
10
心温まる宿です
Pros:

ホテル入り口の満開のお花に感激。宿泊前日に荷物を預かってもらいたい事を話すと快諾してくれ、また、お部屋もグレードアップしていただきました。
家庭的な雰囲気で、ゆったりとした時間を過ごすことができました。

Cons:

全て良かったです。
あえて言えば、バルコニーでお茶を飲むのにテーブルがなかったのはちょっとだけ不便だったかな。

2026-01-19 • via Nuitee
J
Joachim Häcker • solo_traveller • de
10
Pros:

Sehr herzliche und freundliche Chefs und Personal.

Cons:

.

2026-01-18 • via Nuitee
I
IAN • solo_traveller • gb
10
The host Thur and his wife were very hospitable and friendly made my stay very comfortable I will be back to stay again
Pros:

The location was great very central to the town

Cons:

Nothing

2026-01-14 • via Nuitee
S
stephen • solo_traveller • ch
10
Pros:

Warm and friendly welcome, thoughtful service and well presented hotel in ideal location. Just right for our Christmas break! We are regular visitors to Zermatt and this new find is highly recommended.

2025-12-31 • via Nuitee
S
Shireen • family_with_children • nl
10
2025-12-28 • via Nuitee
G
Gudrun • solo_traveller • ch
8
2025-12-28 • via Nuitee
I
Ioannis • couple • ch
10
2025-12-27 • via Nuitee
D
Daniel • family_with_children • cr
10
Pros:

Excellent location. Thor and Michelle are extremely friendly and helpful. I did not feel I was staying in a hotel, it felt like I was staying in a cabin with friends.

2025-12-26 • via Nuitee
H
Heather • family_with_children • gb
10
A magical place to stay in the heart of Zermatt
Pros:

What a magical place to stay. The hotel was so cosy and our hosts were so friendly and welcoming. It felt like coming home each day after our adventures. We stayed in one of the cottages and it was such a magical experience. The hotel's location couldn't have been more perfect...right in the middle of Zermatt meaning that everywhere in the village was just a short stroll away. Breakfast was excellent and it was lovely also getting to know their latest edition 'Toffee' Our family will definitely be back! Thank you guys for everything!

Cons:

Nothing. It was absolutely perfect

2025-12-19 • via Nuitee