Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Missing supplies in the room

Categories

Cleanliness
7.73
Several reviews mentioned cleanliness issues, including rubbish under the bed and a need for more cleaning supplies.
Service
8.9
Positively mentioned staff who were helpful and friendly.
Location
8.84
Location received high praise for its views and accessibility to restaurants.
Room Quality
7.89
General satisfaction with room quality, though some amenities were lacking.
Amenities
8.32
Facilities like pool and spa were well-received, but some comments indicated missing items.
Value for Money
8.38
Many comments indicated that the apartment offered good value for the price.
Food and Beverage
7.93
No specific comments were made regarding food, but some kitchen supplies were lacking.
Overall Experience
8.4
Overall positive experiences highlighted in several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:37

Property Description

Stunning Views from Private Balconies

Experience breathtaking panoramic views of the Broadwater, Stradbroke Island, and Surfers Paradise skyline from the large private balconies of our beautifully appointed 3.5-star apartments.

Luxurious Amenities for a Relaxing Stay

Enjoy the convenience of a fully equipped kitchen, laundry, cable TV, free WiFi, and air conditioning in every apartment at Crystal Bay On The Broadwater. Unwind in the temperature-controlled swimming pool, spa pool, steam room, and sauna, or stay active at the fitness centre.

Family-Friendly and Convenient Location

With grassy picnic areas, a children's playground, and nearby dining options, our apartments offer something for everyone. Just steps away from the Broadwater and a short drive from Coolangatta Airport, your perfect Gold Coast getaway awaits.

Book now to experience the best of the Gold Coast at Crystal Bay On The Broadwater.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 30 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1459 reviews
Cleanliness: 7.73
Service: 8.9
Location: 8.84
Room Quality: 7.89
Amenities: 8.32
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.4
S
Shane • solo_traveller • au
9
2026-06-27 • via Nuitee
I
Irvine • solo_traveller • au
10
Relaxation Central
Pros:

Location the unit itself the view the pool the spa there wasn't anything not to like

Cons:

Having to check out and go home

2026-06-26 • via Nuitee
J
Jessica • solo_traveller • au
1
2026-06-24 • via Nuitee
A
Arnold • family_with_children • nz
10
Breakfast with a view
Pros:

Great view, good parking, quiet, lovely spacious appartement, clear communication cards. Lovely to have a beautiful beach right across the road. Breakfast on the balcony à highlight. Beautiful sunrises too.

2026-06-24 • via Nuitee
F
Fiona • extended_group • au
7
2026-06-22 • via Nuitee
D
dawn • solo_traveller • au
9
Pros:

Staff and apartment were lovely. Receptionist were so friendly and always had a smile

Cons:

Location was nice on the river but had to get a bus or tram just to get milk so a bit out the way from shops bars and restaurants

2026-06-22 • via Nuitee
I
Isabella • extended_group • au
8
2026-06-22 • via Nuitee
L
Leandro • solo_traveller • br
9
2026-06-22 • via Nuitee
A
Adam • couple • au
9
Friendly people and the had everything we needed.
Pros:

Had everything in needed and staff friendly.

Cons:

Gym and heated pool. Gym is very good - had option for heavier lifting and this was great.

2026-06-21 • via Nuitee
L
Lisa • solo_traveller • au
10
Pros:

Location, View, Price , Cleanliness, Staff

2026-06-20 • via Nuitee
M
Milène • solo_traveller • nc
9
2026-06-18 • via Nuitee
J
Jenny • couple • au
9
Great value and will definitely stay again
Pros:

Location and price

Cons:

We were unable to work the spa and very stained carpet and curtains but overall the apartment was clean. Definitely will stay again

2026-06-16 • via Nuitee
H
Hannah • solo_traveller • nz
9
Great stay for a holiday
Pros:

Great location, we love staying in this area with the coastal walkway and a few eateries in walking distance. Staff were great and the free ice blocks at reception were a fun bonus.

Cons:

Bathroom was a bit dated

2026-06-15 • via Nuitee
J
Jade • solo_traveller • au
8
2026-06-15 • via Nuitee
P
Parminder • solo_traveller • in
10
Great experience, definitely we will definitely recommend it to everyone....
Pros:

The system of check in , parking, bedrooms, living room, kitchen, washroom are excellent, and worth the money

Cons:

A very strange event happened
Someone entered our room in the middle of the night. We woke up and saw someone standing in our living room

Don't know if the room main door was closed then why it was not locked automatically from inside......

Kindly check.....safety matter

2026-06-14 • via Nuitee
H
Human • couple • au
9
The accommodation met our needs for a short stay. Close to a number of eateries
Pros:

Checkin was easy. Staff are friendly and helpful. The unit was clean. Loved the views.

2026-06-14 • via Nuitee
S
Stacey • solo_traveller • au
9
Very nice stay, will stay again.
Pros:

Location and view from room was great. Pool beautiful, will definitely stay again.

Cons:

Check in (1:50pm on a Saturday) was weird. Done over telecom outside, had to give credit card details verbally whilst standing out in the street. Then they buzz doors open, but they locked again before I finished conversation and got to them, so had to call again.
No spare toilet roll in room.

2026-06-14 • via Nuitee
A
Ann • couple • au
8
We had spectacular views, would stay in this complex again but not in this unit however
Pros:

The complex itself was clean and well maintained .
The views were spectacular.
The unit we stayed in needed an overhaul . We would stay in the complex again but not in that particular unit. 1104

Cons:

As I said above the complex was great but there was lots not to like about the unit we stayed in .
Substandard furniture, fridge, washing machine and dryer all need replacing . Bathroom needs a complete renovation.
Main door balcony didn't lock to name a few.
Floors felt grimy.

2026-06-13 • via Nuitee
S
Steve • solo_traveller • au
10
2026-05-31 • via Nuitee
J
Jasinta • couple • au
10
Lovely and relaxing
Pros:

I didn't get a breakfast

2026-05-31 • via Nuitee