Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Missing supplies in the room

Categories

Cleanliness
7.73
Several reviews mentioned cleanliness issues, including rubbish under the bed and a need for more cleaning supplies.
Service
8.9
Positively mentioned staff who were helpful and friendly.
Location
8.84
Location received high praise for its views and accessibility to restaurants.
Room Quality
7.89
General satisfaction with room quality, though some amenities were lacking.
Amenities
8.32
Facilities like pool and spa were well-received, but some comments indicated missing items.
Value for Money
8.38
Many comments indicated that the apartment offered good value for the price.
Food and Beverage
7.93
No specific comments were made regarding food, but some kitchen supplies were lacking.
Overall Experience
8.4
Overall positive experiences highlighted in several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:37

Property Description

Stunning Views from Private Balconies

Experience breathtaking panoramic views of the Broadwater, Stradbroke Island, and Surfers Paradise skyline from the large private balconies of our beautifully appointed 3.5-star apartments.

Luxurious Amenities for a Relaxing Stay

Enjoy the convenience of a fully equipped kitchen, laundry, cable TV, free WiFi, and air conditioning in every apartment at Crystal Bay On The Broadwater. Unwind in the temperature-controlled swimming pool, spa pool, steam room, and sauna, or stay active at the fitness centre.

Family-Friendly and Convenient Location

With grassy picnic areas, a children's playground, and nearby dining options, our apartments offer something for everyone. Just steps away from the Broadwater and a short drive from Coolangatta Airport, your perfect Gold Coast getaway awaits.

Book now to experience the best of the Gold Coast at Crystal Bay On The Broadwater.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 30 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1407 reviews
Cleanliness: 7.73
Service: 8.9
Location: 8.84
Room Quality: 7.89
Amenities: 8.32
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.4
V
veronique • family_with_children • au
9
Excellent stay close to the event we were attending. Beautiful pool and facilities.
Pros:

Location and facilities

Cons:

There were a few things inside (eg- shower spilling water over entire bathroom even with shower door shut. )
We informed staff so that staff could inform owners to avoid major damage to floors.

2026-05-14 • via Nuitee
E
Emily • solo_traveller • au
10
2026-05-13 • via Nuitee
D
David • solo_traveller • au
7
Good
Pros:

Close to everything

Cons:

Bathroom basin did not drain

2026-05-12 • via Nuitee
F
Fiona • solo_traveller • au
8
2026-05-11 • via Nuitee
L
Louise • family_with_children • au
9
Great family location and exceptional, comfortable rooms
Pros:

Great location, fantastic views, rooms beautifully decorated with family in mind, plenty of kitchen items to use.

Cons:

N/A

2026-05-09 • via Nuitee
M
MSArefin • family_with_children • au
9
Spacious, well-located apartments with great facilities, secure parking, and helpful staff.
Pros:

The location is excellent, with minimal traffic, great cafés nearby, a lovely park directly across the road, and easy access to Australia Fair Shopping Centre. The surrounding parks and walking paths make for a pleasant stroll. The apartments are spacious and comfortable, with the added convenience of kitchen and laundry facilities. The beds were reasonably comfortable, and the living area had air conditioning, although the bedrooms did not. Remote-control fans are provided in the bedrooms. One downside was that the second bedroom felt quite enclosed, as it has no windows or natural light. Each apartment includes a private balcony, and the property provides linen along with basic starter essentials. Reception staff were very accommodating and happy to supply extra items when requested. The facilities were a highlight, especially the refreshing pool, along with the sauna, steam room, and gym. Undercover secure parking was also included, and the elevators made access to the rooms easy and convenient. Overall, the staff did their best to ensure a comfortable stay.

Cons:

One area that could be improved is the consistency between apartments, as they are privately owned and the level of renovation and furnishings can vary significantly from unit to unit, which we noticed while travelling with four other families who were all given rooms in very different furnishings and conditions.

2026-05-08 • via Nuitee
S
Sandra • family_with_children • au
9
This was our second stay and will stay again
Pros:

The room was clean and comfortable and excellent views of the broadwater and Seaworld. It was close to the Aquatic Centre and shopping Centre. We used the pool (great temperature) and table tennis amenities. Loved the secure parking

Cons:

Cannot think of anything

2026-05-06 • via Nuitee
C
Charity • family_with_children • au
8
Out all day and relaxed in spa at night
Pros:

View and balcony and pool and bbq

Cons:

Nothing

2026-05-06 • via Nuitee
B
Brijeshkumar • solo_traveller • au
8
Our overall stay was nicep
Pros:

Location was amazing, helpful staff, chen in and check out process easy, park and river across the road, location is surrounded by nature, opportunity to have a good time away from city life, our balcony was looking over river...

Cons:

Facility is bit old, and space looked small perticularly with family of four, lounges require good clean- not sure whether it has permanant oily stains?, and I would prefer bathroom door lock so good for privacy.

2026-05-05 • via Nuitee
B
Belinda • family_with_children • au
8
2026-05-05 • via Nuitee
A
Atul • family_with_children • au
10
Great stay
2026-05-05 • via Nuitee
진요 • solo_traveller • au
7
2026-05-04 • via Nuitee
C
Charity • family_with_children • au
9
Lovely place to stay, especially with children, the 930pm pool close time was perfect.
Pros:

The balcony, pool and spa, BBQ area and zoopa doopa

Cons:

Our 12 seater hire van couldn't park on the property but we did find on street parking nearby most nights

2026-05-02 • via Nuitee
R
Richard • family_with_children • nz
8
Only one night , would have liked longer
Pros:

Nice view, good parking

Cons:

towel rail was loose, so you need to be careful,, not a big deal

2026-05-01 • via Nuitee
S
Sirpa • couple • au
4
Pros:

N/A

Cons:

N/A

2026-04-24 • via Nuitee
P
Patrick • solo_traveller • au
7
2026-04-23 • via Nuitee
M
Madison • extended_group • au
10
We will be back
Pros:

Our overall experience was excellent! The ladies behind the desk were super lovely and accomodating! The location was central and we loved having the pool!

Cons:

We weren’t aware it was self contained but it wasn’t a hassle once we were aware

2026-04-23 • via Nuitee
S
Stacey • couple • au
7
Had a Relaxing & enjoyable time
Pros:

Easy to access. Good spot. Great parking

Cons:

Nothing I didn’t like, but would have liked a few suggestions of local takeaways eg Japanese, Thai, burgers etc. The first we tried from Google no longer operated, 2nd place was called KEBABS but no longer sold kebabs just burgers.
Also, went to find a convenience store after 8.30 and they were closed. A head up would have been great

2026-04-20 • via Nuitee
Y
Yu • family_with_children • au
4
Never wanna go there again
Pros:

Location and View

Cons:

Stains on the bed sheets, dirty, very old and needed renovations.

2026-04-19 • via Nuitee
N
Natasha • couple • au
7
Facilities a bit dated for price
Pros:

Proximity to pool and public transport

Cons:

Washing machine and dryer needs replacing
Should included ongoing supplies of toilet paper, washing liquid
Very expensive

2026-04-19 • via Nuitee