Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Missing supplies in the room

Categories

Cleanliness
7.73
Several reviews mentioned cleanliness issues, including rubbish under the bed and a need for more cleaning supplies.
Service
8.9
Positively mentioned staff who were helpful and friendly.
Location
8.84
Location received high praise for its views and accessibility to restaurants.
Room Quality
7.89
General satisfaction with room quality, though some amenities were lacking.
Amenities
8.32
Facilities like pool and spa were well-received, but some comments indicated missing items.
Value for Money
8.38
Many comments indicated that the apartment offered good value for the price.
Food and Beverage
7.93
No specific comments were made regarding food, but some kitchen supplies were lacking.
Overall Experience
8.4
Overall positive experiences highlighted in several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:37

Property Description

Stunning Views from Private Balconies

Experience breathtaking panoramic views of the Broadwater, Stradbroke Island, and Surfers Paradise skyline from the large private balconies of our beautifully appointed 3.5-star apartments.

Luxurious Amenities for a Relaxing Stay

Enjoy the convenience of a fully equipped kitchen, laundry, cable TV, free WiFi, and air conditioning in every apartment at Crystal Bay On The Broadwater. Unwind in the temperature-controlled swimming pool, spa pool, steam room, and sauna, or stay active at the fitness centre.

Family-Friendly and Convenient Location

With grassy picnic areas, a children's playground, and nearby dining options, our apartments offer something for everyone. Just steps away from the Broadwater and a short drive from Coolangatta Airport, your perfect Gold Coast getaway awaits.

Book now to experience the best of the Gold Coast at Crystal Bay On The Broadwater.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 30 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1333 reviews
Cleanliness: 7.73
Service: 8.9
Location: 8.84
Room Quality: 7.89
Amenities: 8.32
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.4
G
Glenn • family_with_children • au
8
2026-02-14 • via Nuitee
K
Kaylee • extended_group • au
5
Chill time
Pros:

View was nice, beds were comfy, pretty chill time

Cons:

Wifi didn’t work, tried to get help but there was some miscommunication. Place wasn’t entirely cleaned, found a strangers sock underneath the couch.

2026-02-12 • via Nuitee
V
Victoria • family_with_children • au
9
Great value for money
Pros:

Great location and pool, with plenty of room and friendly staff

2026-02-11 • via Nuitee
S
Strachan • family_with_children • au
7
Pros:

Very friendly staff, it would be good to have fans in bedrooms as it got a little warm. Also second bedroom didn't have full wall and only a folding door so privacy is an issue

2026-02-10 • via Nuitee
Z
zoe • extended_group • au
10
2026-02-10 • via Nuitee
T
Tracy • family_with_children • nz
9
Awesome location - easy drive to Main Beach & Surfers. Pool and general ambience was great.
Pros:

Really helpful when my daughter had to arrive early from NZ, and my flight arrived much later in the day (therefore she was alone for half the day). The hotel let my daughter leave her bag at reception and use the pool etc.

Cons:

Noise from overnight sleepers on the waterfront.

2026-02-10 • via Nuitee
R
Romain • family_with_children • nc
9
C’est un bon hôtel
Pros:

Une équipe très sympa, un emplacement génial, une vue à couper le souffle.

Les marchés le long de marine parade font un bien fou

Cons:

La poussière n était pas forcément bien faite dans les meubles de rangements.
La seconde chambre n avait pas de centre donc pas de lumière naturelle.

Une seule salle de bains et un seul toilettes pour 4, c’était vraiment chiant pendant 15 jours.

2026-02-09 • via Nuitee
D
Debbrah niederle • family_with_children • au
10
Excellent accommodation
Pros:

This was the best holiday I had so far
I found it hard to leave the motel as it had everything I needed it was clean friendly close to everything
Staff were friendly and helpful
I'll definitely be booking here again for my next holiday

Cons:

I have no negative comments at all
Loved this motel and will be recommending it to all my friends

2026-01-31 • via Nuitee
M
Martin • solo_traveller • au
10
2026-01-31 • via Nuitee
J
Jason • family_with_children • au
8
Great location and great views.
Pros:

Great views and the location was very accessible. Facilities were very good and the building was clean and well maintained.

Cons:

Starting to show its age and due to its easterly aspect and only on Airconditioning unit in the lounge/kitchen area it was hard to regulate the temperature.

2026-01-31 • via Nuitee
K
Kyllie • couple • au
9
2026-01-29 • via Nuitee
B
Benjamin • family_with_children • au
9
2026-01-29 • via Nuitee
A
Arielle • family_with_children • au
6
Ok for the price
Pros:

Decent size apartment.

Cons:

Thought from the photos used to advertise I was booking an apartment with good waterviews. However my apartment was in the corner and overlooked the park with trees infront and small water views. The apartment also had a musty smell. There was no aircon or fan in the bedroom and the screen door in the bedroom looked like it hadn't been cleaned in a while was very dusty. Lots of little kids in the pool splashing around, when I wanted to relax.

2026-01-29 • via Nuitee
S
Srsan • couple • au
9
2026-01-28 • via Nuitee
J
Joanne • family_with_children • au
7
2026-01-28 • via Nuitee
H
Heywood • family_with_children • au
10
2026-01-27 • via Nuitee
J
Jacqueline • family_with_children • au
6
Pros:

Great location, quiet and views were amazing from 13th floor, had all kitchen utensils needed, 2 bathrooms excellent for 4 people. Pool beautifully lit up at night. Residents were lovely to all visitors. Everyone polite.

Cons:

Only main room and loungeroom had air con. The other 2 rooms were very hot even with fans.
Only half roll toilet paper on arrival for x 2 toilets.
Bedside draws were dirty inside.

2026-01-27 • via Nuitee
M
Mccallum • family_with_children • au
10
Pros:

The full experience was awesome enjoyed our stay 100%

Cons:

Having to leave to go back home

2026-01-27 • via Nuitee
K
Katrina • family_with_children • au
10
Pros:

Great property, lovely location. Far enough out of GC to have quiet but still close to everything.
Had everything we needed and beautiful unit.

Cons:

-

2026-01-27 • via Nuitee
M
Mayely • family_with_children • au
7
2026-01-27 • via Nuitee