Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent amenities
Cons:
Cleanliness issues
Missing supplies in the room

Categories

Cleanliness
7.73
Several reviews mentioned cleanliness issues, including rubbish under the bed and a need for more cleaning supplies.
Service
8.9
Positively mentioned staff who were helpful and friendly.
Location
8.84
Location received high praise for its views and accessibility to restaurants.
Room Quality
7.89
General satisfaction with room quality, though some amenities were lacking.
Amenities
8.32
Facilities like pool and spa were well-received, but some comments indicated missing items.
Value for Money
8.38
Many comments indicated that the apartment offered good value for the price.
Food and Beverage
7.93
No specific comments were made regarding food, but some kitchen supplies were lacking.
Overall Experience
8.4
Overall positive experiences highlighted in several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:37

Property Description

Stunning Views from Private Balconies

Experience breathtaking panoramic views of the Broadwater, Stradbroke Island, and Surfers Paradise skyline from the large private balconies of our beautifully appointed 3.5-star apartments.

Luxurious Amenities for a Relaxing Stay

Enjoy the convenience of a fully equipped kitchen, laundry, cable TV, free WiFi, and air conditioning in every apartment at Crystal Bay On The Broadwater. Unwind in the temperature-controlled swimming pool, spa pool, steam room, and sauna, or stay active at the fitness centre.

Family-Friendly and Convenient Location

With grassy picnic areas, a children's playground, and nearby dining options, our apartments offer something for everyone. Just steps away from the Broadwater and a short drive from Coolangatta Airport, your perfect Gold Coast getaway awaits.

Book now to experience the best of the Gold Coast at Crystal Bay On The Broadwater.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 30 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1439 reviews
Cleanliness: 7.73
Service: 8.9
Location: 8.84
Room Quality: 7.89
Amenities: 8.32
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.4
A
Ann • couple • au
8
We had spectacular views, would stay in this complex again but not in this unit however
Pros:

The complex itself was clean and well maintained .
The views were spectacular.
The unit we stayed in needed an overhaul . We would stay in the complex again but not in that particular unit. 1104

Cons:

As I said above the complex was great but there was lots not to like about the unit we stayed in .
Substandard furniture, fridge, washing machine and dryer all need replacing . Bathroom needs a complete renovation.
Main door balcony didn't lock to name a few.
Floors felt grimy.

2026-06-13 • via Nuitee
S
Steve • solo_traveller • au
10
2026-05-31 • via Nuitee
J
Jasinta • couple • au
10
Lovely and relaxing
Pros:

I didn't get a breakfast

2026-05-31 • via Nuitee
J
Janeske • solo_traveller • au
7
Good accommodation, convenient location. Great, if you are not affected by noise.
Pros:

The kitchen was fully equipped with everything needed, and the air conditioning was working well for both cooling and heating.

There is also a view overlooking the water.

Cons:

The gym only opens later in the morning. There were also noisy renovation works taking place during the stay and noisy pets in the building.

There was mould/dirt in the bathroom, and empty liquor bottles from previous guests were left on the balcony.

2026-05-28 • via Nuitee
G
Gillian • extended_group • au
8
Enjoyed our stay there.
Pros:

Location was great, nice outlook

Cons:

Had a few issues getting into the building as we arrived late.
No one is actually onsite to meet you.
Small thing but could have done with some more soap, 1 tiny square for each bathroom for a 4 night stay not very generous

2026-05-28 • via Nuitee
A
Anthony • couple • au
9
Very enjoʻyable.
Pros:

Location was good. Bus just around the corner.

Cons:

Nothing really.

2026-05-27 • via Nuitee
M
Mobbs • solo_traveller • au
10
2026-05-27 • via Nuitee
F
Fabia • couple • au
10
Great location for walks, easy access in & out and great service for after hours.
Pros:

Great location for what we needed, clean, plenty of parking spaces. Staff were accommodating for our needs.

Cons:

Would have liked to been a little higher but otherwise fine.

2026-05-27 • via Nuitee
C
Claire • couple • au
10
We kept on extending our stay up until a week and we didn’t wanna leave
Pros:

The staff for always very lovely and accommodating. The view was amazing. It’s nice to holiday where it’s not so busy on the coast. The apartments are all very clean and tidy.

2026-05-26 • via Nuitee
S
Stephanie • family_with_children • au
6
Staff are great and really attentive, but the rooms need more love.
Pros:

I loved the location and the view, it was so nice waking up each day to see the water.

Cons:

The apartment itself wasn’t great for a baby. The second bedroom not being fully closed off meant that we were either on the balcony or in bed by 7pm each night. The carpet is old and has something stabbing out near the couch facing the tv/ is very dirty- our baby would have dirt covered toes each day from crawling. Theres patches in walls that haven’t been painted over and screws hanging out of door jambs. The door stoppers were constantly getting pulled up by our baby. Overall the room might be more suitable for a couple with older kids, but the second room not being able to be closed off really doesn’t work. Staff are super helpful and everyone was very friendly. Parking for us and visitor parking was a big bonus as well, and the location with the short walk to AQUA was really lovely. Overall we enjoyed the stay and would still recommend the place, but a couple of changes would make this outstanding.

2026-05-25 • via Nuitee
C
Craig • solo_traveller • au
10
Pros:

Room was beautiful, nicely decorated, great view and well set out.
Will be back again.

2026-05-25 • via Nuitee
R
Richelle • couple • au
8
Still amazing and would go back. Lovely staff.
Pros:

The spa and how lovely the staff were.

Cons:

Just was abit too hot in the bedroom even with the aircon in the living room and fans from the living room and dinning room, bedroom. We also had the fans on 4 and was still hot. More pillows as well. As the pillows kept on trying to fall down the back of the bed.

2026-05-24 • via Nuitee
T
Toby • couple • gb
10
2026-05-24 • via Nuitee
D
Dylan Skobel • solo_traveller • au
10
Perfect
Pros:

Friendly staff, cleanliness was perfect was in 1403, and it was absolutely amazing will return again for my 3rd stay soon best believe I want 1403 again 👌

2026-05-24 • via Nuitee
黃柏翰 • family_with_children • tw
8
2026-05-24 • via Nuitee
T
Tony • couple • au
10
2026-05-24 • via Nuitee
H
hanh • couple • au
10
VERY NICE
Pros:

GOODNO

Cons:

NO

2026-05-22 • via Nuitee
T
Trina • family_with_children • au
9
Pros:

Good location, very quiet property

2026-05-21 • via Nuitee
T
Thomas • family_with_children • nz
9
2026-05-21 • via Nuitee
S
Samantha • solo_traveller • au
10
2026-05-20 • via Nuitee