Hotel Den Helder

Hotels
6.7 (189 reviews)
Marsdiepstraat 2 , Den Helder , nl

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Bad food quality
High prices compared to value

Categories

Cleanliness
5.95
Overall cleanliness perception was poor; issues reported regarding hygiene and unpleasant odors.
Service
8.95
Staff were consistently described as friendly and helpful.
Location
7.45
Location noted as convenient, though surrounding issues were mentioned.
Room Quality
6.45
Rooms were generally acceptable, but several comments pointed to issues with amenities like bed comfort.
Amenities
6.95
Mixed reviews on amenities; while some were liked (bowling alley), others were lacking.
Value for Money
5.45
Complaints indicate that prices do not match the quality of the services provided.
Food and Beverage
5.95
Breakfast quality received negative feedback, especially regarding freshness of items.
Overall Experience
6.45
Overall experience noted as subpar due to several complaints, but service was a positive aspect.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 20:21

Property Description

Experience a Relaxing Stay at Hotel Den Helder

Beautiful Winter Garden and Fun Activities
Hotel Den Helder, located near the city centre, boasts a charming winter garden, 12 bowling lanes, and a midget golf course. Guests can unwind and have a great time without leaving the premises.

Comfortable Rooms with Balconies
The well-kept hotel rooms at Hotel Den Helder offer a cozy retreat with the added bonus of a private balcony. Relax and enjoy the view after a day of exploring the city.

Delicious Dining Options and Special Care Apartments
Indulge in delectable meals at the hotel's renowned bar and restaurant. For guests with special needs, unique care apartments are available with tailored facilities. Plus, benefit from the convenience of free Wi-Fi and on-site parking.

Book your stay at Hotel Den Helder now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 8 per person per night when using an available cot.
    Children up to and including 12 years old stay for € 13.25 per person per night when using an existing bed.
    Children up to and including 12 years old stay for € 13.25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 189 reviews
Cleanliness: 5.95
Service: 8.95
Location: 7.45
Room Quality: 6.45
Amenities: 6.95
Value for Money: 5.45
Food and Beverage: 5.95
Overall Experience: 6.45
C
Claire couple be
5
Bowling, grande salle spectacle, peu de place pour la partie hôtel
Pros:

La chambre est très grande et accessible pour PMR

Cons:

Mauvais rapport qualité / prix.
Pas de plateau café, pas de frigo. Douche à côté de l'entrée, pas de savon ni shampoing.
La chambre est chère pour ce qui est offert.
Les chambres donnent sur une grande salle qui sert sans doute de spectacles. Il faut traverser un bowling pour atteindre la chambre.

2026-02-23 via Nuitee
V
Vladimir solo_traveller nl
10
2026-02-14 via Nuitee
G
Gezina solo_traveller de
7
Pros:

Locatie

Cons:

Het eten, het duurde erg lang allemaal. Het eten smaakte goed.

2026-01-28 via Nuitee
I
Idris couple nl
7
2026-01-20 via Nuitee
C
Chardy family_with_children nl
7
2026-01-19 via Nuitee
D
Daan couple nl
10
Uitstekend
Pros:

Mooi ingerichte ruime kamer, vriendelijk personeel en leuk sfeervol hotel.

2026-01-19 via Nuitee
W
Wioletta family_with_children nl
8
Heel goed
Pros:

Alles

Cons:

Alles

2026-01-19 via Nuitee
R
Ria couple nl
8
2026-01-19 via Nuitee
R
Remko solo_traveller nl
7
2026-01-19 via Nuitee
R
Richard couple nl
4
1 keer nooit meer
Pros:

Ik vond eigelijk alles niet in verhouding staan met de prijs

Cons:

Badkamer, matras, ontbijt, deels avond eten en de prijs

2026-01-19 via Nuitee
T
Tijn solo_traveller nl
8
2026-01-12 via Nuitee
F
Friso solo_traveller nl
8
2026-01-11 via Nuitee
J
J solo_traveller nl
8
Prima hotel, goed bereikbaar en voldoende parkeerplek.
Pros:

Vriendelijke bediening

Cons:

Hotel is iets gedateerd, maar wel netjes.

2026-01-06 via Nuitee
D
D.A.J. solo_traveller nl
5
Geen aanrader
Pros:

Vriendelijk personeel.

Cons:

De bedden waren slecht, het was niet schoon en er er was schimmel in de badkamer.

2025-12-13 via Nuitee
I
iker couple nl
5
2025-12-13 via Nuitee
A
Antony couple fr
9
Pros:

Très chouette. Les chambres donnent sur la salle de concert avec décoration sympa. Bon petit déjeuner avec très bonne amplitude horaire

Cons:

Rien mais peut-être à éviter les soirées de concerts si vous ne venez pas pour ça!

2025-12-13 via Nuitee
J
Jan couple nl
8
prima
Pros:

Het begon met prima parkeer gelegenheid. Zeer aardig en voorkomende baliemedewerkster . Rustig vriendelijk voorkomend . Het hotel is een groot gebouw met een lekker restaurant en lieve dames in de bediening en .... zeer betaalbaar . Alles met een Indische vleug . Het gebouw heeft een bowling baan en een super grote gezellige feest ruimte . Daaromheen ruime schone kamers met heerlijk beddengoed. Zeer goed geslapen en een prima ontbijt. Alles zeer betaalbaar en niet ,, fancy ,, of ,, over the top . Was prima verblijf ter ere van assault op de KIM . Zeer veel dank

Cons:

geen opm

2025-12-13 via Nuitee
C
Courela solo_traveller pt
6
2025-12-12 via Nuitee
S
SzsteveC Business Burton upon Trent, Staffordshire, England
8
Nice for a short stay, not as bad as many describe
Pros:

I think some of the reviews being given are a little harsh.

The welcome on arrival was second to none, extremely friendly and the offered cup of coffee was very welcome. Very friendly staff! 10/10

Getting to the room was a little strange, having to walk through the bowling alley area, and then through some strange open area with an old London bus converted into a bar!! And the lift, one for the disabled, where you have to hold the button for it to move was strange.... and VERY slow! Take the stairs!

Room was dated to be sure but it was clean and functional, bed (twin singles) was comfortable although for me a little on the small side. There was a TV but cannot comment on it as did not even turn it on. The room itself was like a sauna it was so hot! Had to turn off the two large radiators and open the door onto the balcony to cool it down to a much better level! The balcony was in need of a clean! Plenty of sockets available for plugging laptops and chargers etc into. At night, even with all the lights on it was still a little dark and dingy, could do with a bit brighter lighting, none of which were switchable from the bed! There was one switch by the entrance which if was in the off position nothing electrical in the room would work.

Bathroom was configured strangely. Sitting on the toilet was an art form as it was so close to the shower wall! Shower was nice and hot!

Biggest drawback is that there was no tea/coffee facilities, or bottles of water, in the room. Can buy at the bar but 6 Euro for a smallish bottle of water I thought was a little excessive.

Noise dampening is poor. There was clearly a family in the room above me that had a very young baby and it disturbed me a couple of times screaming for attention. More than one night I would have had to be moved if they were still there too!

Food in the restaurant was ok. I had the carpaccio starter which was very nice. Main was the schnitzel which I thought was "average" at best, although the poached pears that came with it were superb! Didn't bother with dessert. The menu was in my opinion, very restricted.

Breakfast was typical continental fare, adequate enough, although the scrambled eggs left a lot to be desired.

Generally speaking the stay was ok, no major concerns, so I rated it as good. Only stayed one night though, don't think I would have liked to stay too much longer.

2025-12-10 via Tripadvisor
T
Torres couple co
10
2025-11-11 via Nuitee