Hillside Resort Pattaya

Pretty average property away from main area to Pattaya with silent surroundings and less places to eat nearby. Quite old hotel and needs alot to renovation specially washrooms. Hotel has good garden area and beautiful pool. Reception staff needs to learn hospitality as they are quite reluctant in Checkin Checkout policies.

Staff behaviour is not good.too much mosquitoes at hotel.i will never suggest this property.worst experience 😡😡😡😡

Everything best

Large room with good AC. I enjoyed the onsite restaurant eating there everyday. 7-11 nearby and walkable to downtown

Old hotel but location ok. Nice grounds. Building site next door. Noisy!

Dirtiest hotel I have ever stayed. The management at this hotel needs to be changed. The hotel has a bad rat problem, new feces every day in the room. The place stank of perfumes to cover up the stink. The employees seem unhappy and over worked. Bad location, must walk about 1 km on busy street to get to restaurants.

Got a deluxe room.
Certainly a little tired, but for the price, I really couldn't grumble.

Decent television, hot water in shower, and reasonable size room.

Others mentioned grumpy staff in their revi, but they seemed fine.

On the whole good value for the very reasonable rate.

N.B. got a cheaper rate through the hotel's own website

There is no LIFT or help with bags.
The pool is not clean.
I paid extra for Supreme room.
My neighbour paid extra for Deluxe room.
We both got brown old Standard room (photo’s added) overlooking car park.
I complained until my emails were ignored.
Half hotel (overlooking garden) is probably quite nice and refurbished.
The other half including my room (309) is dirty, run down, old and disappointing.

Well located on a quiet side street to the main Pra Tam Nak boulevard. The place is rather welcoming until you reach the Front Desk where the staff will leave you standing for endless minutes, hook they are on their cell phone.. Nobody seems to speak any English but a photo of your booking does make things happen..
Functional and clean room, tiny outdated bathroom and pleasant natural day light.
Good for a short stay

If you want to have your worst experience, definitely stay in this hotel. We were a group of 6 friends who stayed in this hotel for only one night and it was the worst experience for us. The staff is very rude, the photos of the rooms are completely different from the photos on the website, the rooms are very dirty, the service is terrible, there is no censorship and the pool is small and the location is far from everything.

This was one of the worst hotels in my life and I left early in the morning. The room photo did not match the advertising photos at all. Look at the photo of the bathroom. How can this be in a normal hotel? This is not dirt, it cannot be washed off, perhaps it was left by previous tenants to take revenge for the uncomfortable stay. The photo is real. All the accompanying feelings were also present. The night staff selectively understands people with English and does not help with requests. The stay was filled with severe discomfort. I strongly do not recommend visiting this hotel.

paid for an expensive room,got no coffee supplied or internal table and chairs,so assume they gave us a basic room,never got dealt with despite asking

Good Location

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Floors were worn out. Bathroom was dated, tub has serious water stains. Windows had cracks, hence mosquitoes in the room. Quite the contrast to previous property we stayed night before.

Towels

A lovely resort with friendly staff very clean lovely restaurant on site with a great cheap breakfast.
Really enjoyed my stay there
Great location
I slept like a log there. would highly recommend this boutique hotel

Thanks to the hotel staff for taking good care of our requirements. The property location is so beautiful and the way Mr. Sham has maintained the property is too amazing. We loved the ambience, food, service, and the way staff treated us. Overall it was a beautiful and a lovely experience of 3 days at the property. A really good to go place 🫰😊

Thank you once again to the whole team. 🙌❣️

I had a pleasant stay with my family - the staff was very helpful and welcoming and at times went out of their way to assist inspite of not understanding English well..special thanks to our driver Ching who took us around wherever we needed to and Kum Preeda and K.

Looks really nice on arrival - very handily located for the Pattaya Big Buddha.
Reception - guy behind the counter appeared to not know that he worked in a hotel - comical conversation where he didn't know anything about the check-in process or how to check we had a booking.
Eventually, after a chat with another staff member we ended up with the room we had booked. Be aware, there are NO LIFTS so if you have heavy cases, be prepared to get sweaty!
Very hard bed with a mattress that had seen better days - the springs creaked every time you moved. This is a shame as the room was spotless and the cleaner (she was just finishing as we arrived) had taken the time to spray the room for bugs and had obviosly cleaned the room to a high standard.
Another hotel that has a tired feeling where too little investment has been made in either facilities or staff well being - very disgruntled staff that appear frightened to do the right thing i.e. look after the customer!
Very noisy air conditioning that vibrated through the room all night.
One of those "run around until you get wet" showers. Toilet that continually overflowed so running water noise all night.
Breakfast was a complete joke - obviously the staff have been told only to give out a certain amount of things (each plate of items is carefully counted out before serving) but basically it amounted to 6 pieces of potatoes, 8-9 baked beans and 2 (maybe 3) small pieces of bacon (if you choose that option) and a very small portion of scrambled egg or a an omelette. If you eat outside the dining room (which seems like a pleasant idea if it's a nice day - make sure you have bug spray or you will get eaten alive).
No rice available for those who are Asian (it's a staple diet item for Thais - er, and we are in Thailand).
No chance of getting anything more other than perhaps a couple of bits of toast (with absolutely awful jam if you want it) - I even felt guilty having a second cup of coffee!
Such a shame, this place has lots of potential but the owners seem determined to wring every last bit of yield out of it before doing anything about replacing things or fixing things properly - the room I was in had a particularly dangerous electrical socket for the bedside lamp that had "electrocution" written all over it!
For the owners: Cushions in the reception area seating were disgusting - please change them!
Spend some cash repairing things and getting things looking better - rusty air con units and broken palisade posts around the pool and other areas just shows you don't care and are determined to milk it for everything you can. It's a lovely place with a great location and you are in danger of messing it up. Stop building new things and instead invest in what you have.