ibis Santiago Providencia

Hotels
•
ibis
7.6 (4627 reviews)
Av. Providencia 1187 , Santiago , CL
+56 2 2768 3800

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Cons:
Rude staff
Cleaning issues
Poor breakfast quality

Categories

Cleanliness
7.04
Cleaning could be improved, especially in the bathrooms.
Service
7.81
Service quality varied; some staff were friendly, although there were complaints about rudeness.
Location
9.05
Great location close to metro and gastronomy options.
Room Quality
7.5
Rooms were comfortable but had issues with air conditioning and maintenance.
Amenities
7.03
Basic amenities, lack of gym and fridge visible in reviews.
Value for Money
7.99
Good cost-benefit ratio but there are concerns about additional charges.
Food and Beverage
6.54
Breakfast quality was poor and food appeared old.
Overall Experience
7.81
Overall decent experience with some significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:22

Property Description

Convenient Location near Metro Station
Located just 100 meters from Manuel Montt Metro Station, Ibis Santiago Providencia offers easy access to transportation, making it a convenient choice for travelers exploring Santiago.

Comfortable Rooms with Modern Amenities
The rooms at Ibis Providencia are thoughtfully decorated with wooden furnishings and equipped with heating, air conditioning, flat-screen TVs, and work desks. With private bathrooms in all rooms, guests can enjoy a comfortable stay.

Delicious Dining Options
Start your day with a full buffet breakfast featuring local ingredients or savor international cuisine at La Table Rouge Restaurant. Don't forget to unwind at the bar with a selection of drinks and cocktails.

Book your stay at Ibis Santiago Providencia for a memorable experience in Santiago.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Parking is provided cost 6,000 CL$ or Peso per night and subject to availability

When traveling with pets, please note that an extra charge of 11.900 clp per pet, per night) applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

7.6
Based on 4627 reviews
Cleanliness: 7.04
Service: 7.81
Location: 9.05
Room Quality: 7.5
Amenities: 7.03
Value for Money: 7.99
Food and Beverage: 6.54
Overall Experience: 7.81
C
Claudia • couple • cr
8
Buena ubicación y valor por tu dinero
Pros:

La ubicación segura , tiene algunos restaurantes alrededor y estás en zona de recolección de la mayoría de tours que se contraten . Use Uber para trasladarme y estaba a 20 minutos del costanera mall , mut y Bellavista

Cons:

Debería de tener en la zona de la ducha una pequeña repisa para colocar los artículos de higiene personal propios porque se deben colocar en el suelo

2026-10-31 • via Nuitee
C
Claudia • couple • cr
8
Locación segura
Pros:

Cerca a restaurantes , con Uber está cerca del costanera mall barrio bellavista y estoy en zona de recogida de los tours

Cons:

No hay repisa en la ducha entonces artículos de higiene personal que uno lleve debo colocarlos en el piso

2026-10-31 • via Nuitee
M
Martha • family_with_children • pe
10
2026-10-30 • via Nuitee
J
Jarmmm • family_with_children • co
5
2026-10-30 • via Nuitee
R
ROMMY PAZ • solo_traveller • cl
5
Cons:

Que no hay guardia en turno de noche, o el WhatsApp no funciona, ya que unos hombres de la pieza siguiente llegaron borrachos a las 03:00 am, y tenían un griterío, me contacté por WhatsApp y como nadie me contestó, salí y me expuse a estos hombres borrachos. Deben mejorar la comunicación en caso de emergencia.

2026-10-29 • via Nuitee
B
bumsin • family_with_children • kr
9
2026-10-28 • via Nuitee
P
Patrícia Baccarin • couple • br
10
Fantástica!
Pros:

Sempre nos hospedamos na Rede IBIS, e sempre ficamos satisfeitos! Equipe genial,(Martim, Victoria, Lucas, entre outros) atenciosos, tiraram nossas duvidas com traquilidade! No caso do Chile, não ouve barreiras em falarmos em portugues para resolver duvidas mais delicadas. Foi tudo perfeito, como sempre! Hospedagem, café da manhã e evetuais jantares no Restaurante OLIVIA, outra equipe que foi sensacional! Glauco, Carololina e todos!

Cons:

A unica coisa que não foi legal, é que pela 1ª vez ouve uma reserva de valor integral EM DÓLARES, no meu cartão! Apesar de mencionar no site que eu poderia pagar em dinheio no check-in.
Embora o hotel tenha anulado o valor ele ainda consta em meu extrato! Agora eu terei que ligar para meu cartão, algo que eu não queria fazer. E Espero que não seja cobrado! Pois as taxas de conversão para o Brasil são astronomias!

2026-10-27 • via Nuitee
F
Franklin • solo_traveller • co
7
Bueno pero caro
Pros:

Esta bien ubicado. Cerca de una zona de bares y restaurantes

Cons:

Habitación algo pequeña para el precio.

2026-10-27 • via Nuitee
J
Jose Manuel • couple • us
8
2026-10-27 • via Nuitee
G
Gonzalez • couple • do
2
Pros:

La limpieza

Cons:

No tenía Vera algunos empleado te dejan con la palabra en la boca

2026-10-26 • via Nuitee
T
Tafere • solo_traveller • cl
4
El Aseo y Orden, decepcionante.
Pros:

El personal es muy amable, la ubicación es excelente.

Cons:

El servicio de la habitacion pesimamente mal hecha, faltaban toallas, cama mal hecha. Al momento de pedir toallas, se debe hacer por whatsapp, que nadie contesta. Todo esto porque no tienen teléfono en la habitaciones. Luces del baño, malas algunas. Sabemos que los Ibis son hoteles de paso, pero antes tenian al menos mejor cuidado con cosas minimas, como las toallas, las luces, y el orden de la habitacion.

2026-10-26 • via Nuitee
V
Vania • solo_traveller • cl
9
Casi perfecto
Pros:

Muy cerca del metro,cama blandita y comoda,desayuno muy completo hasta hay ensalada que disfrute demasiado.

Cons:

El sistema para ver tv ,crome cast se cae a cada rato...use mi celular al final

2026-10-24 • via Nuitee
H
Helena • family_with_children • br
10
Pros:

Localizacao

Cons:

Falta frigobar e jarra elétrica quarto

2026-10-24 • via Nuitee
V
Viviana • solo_traveller • cl
8
Agradable
Pros:

Comodidad, bonito, limpio e iluminado

Cons:

Al momento de hacer la reserva me salía un precio y al llegar al hotel y pagar, me cobraron más menos $20.000 más

2026-10-24 • via Nuitee
R
Rodolfo • family_with_children • mx
10
Pros:

Excelente ubicacion zona tranquila

Cons:

La cama

2026-10-23 • via Nuitee
R
Richmond • family_with_children • cr
9
2026-10-23 • via Nuitee
P
Paolo • solo_traveller • it
9
2026-10-23 • via Nuitee
R
ricardo • solo_traveller • cl
10
Pros:

Restaurante

Cons:

Acceso principal

2026-10-22 • via Nuitee
G
GUSTAVO • extended_group • ar
9
2026-10-21 • via Nuitee
A
angela • extended_group • br
8
excelente localização
Pros:

excelente localização

Cons:

não havia toalhas de rosto no banheiro

2026-10-21 • via Nuitee