ibis Santiago Providencia

Hotels
ibis
7.6 (4548 reviews)
Av. Providencia 1187 , Santiago , cl

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Cons:
Rude staff
Cleaning issues
Poor breakfast quality

Categories

Cleanliness
7.04
Cleaning could be improved, especially in the bathrooms.
Service
7.81
Service quality varied; some staff were friendly, although there were complaints about rudeness.
Location
9.05
Great location close to metro and gastronomy options.
Room Quality
7.5
Rooms were comfortable but had issues with air conditioning and maintenance.
Amenities
7.03
Basic amenities, lack of gym and fridge visible in reviews.
Value for Money
7.99
Good cost-benefit ratio but there are concerns about additional charges.
Food and Beverage
6.54
Breakfast quality was poor and food appeared old.
Overall Experience
7.81
Overall decent experience with some significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:22

Property Description

Convenient Location near Metro Station
Located just 100 meters from Manuel Montt Metro Station, Ibis Santiago Providencia offers easy access to transportation, making it a convenient choice for travelers exploring Santiago.

Comfortable Rooms with Modern Amenities
The rooms at Ibis Providencia are thoughtfully decorated with wooden furnishings and equipped with heating, air conditioning, flat-screen TVs, and work desks. With private bathrooms in all rooms, guests can enjoy a comfortable stay.

Delicious Dining Options
Start your day with a full buffet breakfast featuring local ingredients or savor international cuisine at La Table Rouge Restaurant. Don't forget to unwind at the bar with a selection of drinks and cocktails.

Book your stay at Ibis Santiago Providencia for a memorable experience in Santiago.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Parking is provided cost 6,000 CL$ or Peso per night and subject to availability

When traveling with pets, please note that an extra charge of 11.900 clp per pet, per night) applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CLP 4000 per day.

Location

Guest Reviews

7.6
Based on 4548 reviews
Cleanliness: 7.04
Service: 7.81
Location: 9.05
Room Quality: 7.5
Amenities: 7.03
Value for Money: 7.99
Food and Beverage: 6.54
Overall Experience: 7.81
A
Ammar solo_traveller om
7
2026-07-12 via Nuitee
Y
Yanethe family_with_children cl
8
Excelente ubicación.
Pros:

Excelente ubicación. Se puede hacer check-in en horario de madrugada sin inconvenientes, previo aviso y realizando el pago correspondiente.

Cons:

En el primer piso, la zona de ascensores olía muy mal, olor a descomposición (ácido sulfidrico).

2026-07-11 via Nuitee
G
Garcia solo_traveller co
8
muy bien
Pros:

bien

Cons:

hbaitaciones pequeñas

2026-07-09 via Nuitee
L
Longo family_with_children br
9
2026-07-09 via Nuitee
F
Francisco solo_traveller cl
8
Pros:

La ubicación

Cons:

El colchón y la cama.

Muy delgado e incomodo.

2026-07-09 via Nuitee
R
ROMMY PAZ solo_traveller cl
7
2026-07-09 via Nuitee
M
Mohammed couple om
8
2026-07-07 via Nuitee
M
María Cecilia family_with_children cl
4
Mala experiencia
Pros:

no tomé servicio de desayuno

Cons:

Al llegar al hotel había un olor desagradable que se intentaba disimular con spray para ambientes, entonces se creaba un olor aún peor. El recepcionista no tuvo la mejor atención, ya que implicó que por la hora que llegamos quizás ya no teníamos la reserva.
El lavamanos del baño de la habitación estaba tapado, el agua se demoraba mucho tiempo en irse por la cañería, era muy incómodo. Al hacer check out se me quedaron unos audífonos en la habitación, cosa que fue informada al recepcionista y según él nadie le informó nada y el encargado de eso ya no estaba en el hotel. Esperé bastante rato en el hotel y nunca me dio solución ni contactó a nadie.

2026-07-06 via Nuitee
M
Mauricio family_with_children cl
6
Pros:

La ubicación

Cons:

El precio

2026-07-04 via Nuitee
F
Fernando solo_traveller cl
6
Pros:

Atencion

Cons:

Desayuno. El pan pequeño duro, el de miga era añejo. No muy rico

2026-07-04 via Nuitee
V
Victor solo_traveller cl
6
Cons:

Aseo deficiente !!

2026-07-03 via Nuitee
M
Maria Antonia solo_traveller br
8
Pros:

Segurança, ambiente agradável, funcionários gentis.

Cons:

Café da manhã muito caro, aquecedor não funciona muito bem no quarto que fiquei.

2026-07-03 via Nuitee
A
Albuquerque solo_traveller br
6
Me arrependi
Pros:

Nada

Cons:

Não tinha frigobar, serviço de quarto, café da manhã muito simples e caro.

2026-07-02 via Nuitee
C
Cesar solo_traveller cl
10
2026-07-02 via Nuitee
F
Figueredo solo_traveller py
7
2026-07-02 via Nuitee
J
José Esteban solo_traveller co
10
Muy buena estancia. Recomendado para una visita a Santiago por turismo o trabajo.
Pros:

Todo. Excelente

2026-07-01 via Nuitee
S
Sebastián solo_traveller cl
7
Pros:

Dormitorio

Cons:

Olor de desagüe en dormitorio de madrugada. El Problema está en manos de administración, dado que está presentandose hace algunas semanas.

2026-07-01 via Nuitee
V
Vacaro solo_traveller cl
9
Mejorar
Pros:

La atención

Cons:

La habitación tenía el aire acondicionado dañado

2026-06-29 via Nuitee
P
Pedro alvear mardones family_with_children cl
8
Muy buena pero no me dieron desayuno
Pros:

No me dieron desayuno

Cons:

Que me dieran desayuno

2026-06-29 via Nuitee
Y
Yohanna solo_traveller cl
10
2026-06-29 via Nuitee