ibis Santiago Providencia

Hotels
•
ibis
7.6 (4366 reviews)
Av. Providencia 1187 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Cons:
Rude staff
Cleaning issues
Poor breakfast quality

Categories

Cleanliness
7.04
Cleaning could be improved, especially in the bathrooms.
Service
7.81
Service quality varied; some staff were friendly, although there were complaints about rudeness.
Location
9.05
Great location close to metro and gastronomy options.
Room Quality
7.5
Rooms were comfortable but had issues with air conditioning and maintenance.
Amenities
7.03
Basic amenities, lack of gym and fridge visible in reviews.
Value for Money
7.99
Good cost-benefit ratio but there are concerns about additional charges.
Food and Beverage
6.54
Breakfast quality was poor and food appeared old.
Overall Experience
7.81
Overall decent experience with some significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:22

Property Description

Convenient Location near Metro Station
Located just 100 meters from Manuel Montt Metro Station, Ibis Santiago Providencia offers easy access to transportation, making it a convenient choice for travelers exploring Santiago.

Comfortable Rooms with Modern Amenities
The rooms at Ibis Providencia are thoughtfully decorated with wooden furnishings and equipped with heating, air conditioning, flat-screen TVs, and work desks. With private bathrooms in all rooms, guests can enjoy a comfortable stay.

Delicious Dining Options
Start your day with a full buffet breakfast featuring local ingredients or savor international cuisine at La Table Rouge Restaurant. Don't forget to unwind at the bar with a selection of drinks and cocktails.

Book your stay at Ibis Santiago Providencia for a memorable experience in Santiago.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

Parking is provided cost 6,000 CL$ or Peso per night and subject to availability

When traveling with pets, please note that an extra charge of 11.900 clp per pet, per night) applies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CLP 4000 per day.

Location

Guest Reviews

7.6
Based on 4366 reviews
Cleanliness: 7.04
Service: 7.81
Location: 9.05
Room Quality: 7.5
Amenities: 7.03
Value for Money: 7.99
Food and Beverage: 6.54
Overall Experience: 7.81
M
Monica • couple • cl
8
....
Pros:

Nos encanta la ubicación,

Cons:

un poco blando el colchón asi que duele un poco la espalda, y esta vez mucho ruido de cierre de puertas, risas en los pasillos, y cosas que caían al suelo en el piso superio, hasta tarde en la noche

2026-04-25 • via Nuitee
A
Andrea • family_with_children • cl
9
Buena ubicación y buena atención
Pros:

Buena ubicación

Cons:

Que el parking debe pagarse y eso normalmente está liberado

2026-04-25 • via Nuitee
V
Violeta • solo_traveller • cl
4
Pros:

Habitación cómoda y execelente ubicación, a pasos del metro.

Cons:

Cuando llegué el recepcionista solo me cobró y entregó la llave, no me informó horario del desayuno por lo que no alcanzamos a desayunar, bajamos cuando había terminado.
Mal olor en el lobby del hotel y ascensor... Horrible como olor a desagüe.

2026-04-25 • via Nuitee
M
Mathilde Dumoulin • solo_traveller • br
10
2026-04-24 • via Nuitee
C
Carlos • solo_traveller • cl
10
Agradable
Pros:

La ubicación

Cons:

El check-in
Llegué antes al alojamiento y tuve que esperar hasta las 15:00 horas para hacer el papeleo.
Las condiciones al reservar estaban claras, sabía que podía hacer uso de la habitación hasta las 15:00 pero no era necesario postergar la parte administrativa del alojamiento, dado que después todo se reduciría a pasar a buscar mi maleta que dejé en el hotel y simplemente retirar la llave electrónica.

2026-04-23 • via Nuitee
C
Camilla • solo_traveller • br
6
Pros:

Ótima localização, perto do metrô, vários restaurantes, barzinhos, bairro seguro. O restaurante do hotel tem happy hour todos os dias.

Cons:

Ar condicionado nao estava gelando muito bem, o corredor dos quartos tinham cheiro de esgoto, por isso sempre colocavam algum aromatizador. O restaurante do hotel diz que entrega no quarto, mas nao é verdade e os 10% de desconto é apenas na primeira compra. Cama muito mole. Não tinha toalha de rosto. Optei pelo ibis convencional ao inves do budget pq normalmente é melhor, mas o que paguei a mais nao valeu a pena.

2026-04-23 • via Nuitee
B
Bastian • solo_traveller • cl
8
2026-04-23 • via Nuitee
B
Bastian • solo_traveller • cl
8
2026-04-23 • via Nuitee
O
Ospina • couple • co
10
2026-04-23 • via Nuitee
C
Cristian • couple • cl
8
Muy buena ubicación, pero no buena aislación
Pros:

La ubicación

Cons:

El aislamiento es deficiente entre las habitaciones. Se escucha las personas cuando cierran la puerta y conversan en el pasillo.

2026-04-23 • via Nuitee
G
GinaPaoM • solo_traveller • co
10
2026-04-22 • via Nuitee
R
Rodriguez • solo_traveller • co
5
Cons:

No tenía variedad en el desayuno, le faltan varios servicios

2026-04-22 • via Nuitee
J
Jorge • family_with_children • cl
8
Cumple sin altas expectativas.
Pros:

Desayuno excelente.
La ubicación y el acceso bien.
Los espacios y la comodidad juegan con lo justo. Cumple para estadías cortas

Cons:

Muebles en mal estado en habitación 1. Deterioro importante
Habitación 2 se solicitó matrimonial y tenía dos camas chicas
Duchas solo con salida de techo, sin opción manual

2026-04-22 • via Nuitee
D
Dimas Alexandre • solo_traveller • br
10
2026-04-21 • via Nuitee
P
Pamela • solo_traveller • cl
7
Básica
Pros:

Segura

Cons:

WC malo goteo toda la noche
Atención del restauran

2026-04-21 • via Nuitee
D
Dimas Alexandre • solo_traveller • br
10
2026-04-21 • via Nuitee
J
jeisy • couple • cl
9
buena estadía
Pros:

con respecto a la ubicación excelente ya que me quedaba cerca del teatro nescafe, el desayuno muy bueno y variado, la cama cómoda y la habitación limpia

Cons:

que en el baño no había acondicionador para el cabello, ni toalla de mano.

2026-04-20 • via Nuitee
G
Gonzalo PARO • family_with_children • cl
1
Pros:

No respetaron mi reserva . No contestan el teléfono

2026-04-20 • via Nuitee
F
Francisca • family_with_children • cl
8
Grata sorpresa
Pros:

Habitación cómoda, práctica.

Cons:

Nada

2026-04-20 • via Nuitee
C
Claudio • solo_traveller • cl
10
2026-04-20 • via Nuitee