Protea Hotel by Marriott Gaborone Masa Square

Hotels
•
Marriott
8.2 (103 reviews)
Western Commercial Rd, Plot 54353, New CBD, Gaborone, 00000 , Gaborone , BW
267-3159954

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Facilities

Meeting rooms
Health or beauty spa nearby
Express check-out
Area shuttle (surcharge)
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Cons:
Maintenance issues
Cleanliness concerns
Limited dining options

Categories

Cleanliness
5.44
Several items in my room broken, dirty, worn, and cockroaches in my room.
Service
9.41
Standard service quality for a hotel of this rating.
Location
8.95
Restaurants around hotel have closed down, limiting dining options.
Room Quality
6.4
Maintenance is falling behind with several broken items.
Amenities
8.93
Standard quality for this hotel tier.
Value for Money
8.89
Standard quality for this hotel tier.
Food and Beverage
8.94
Standard quality for this hotel tier.
Overall Experience
8.61
The overall experience fell short due to cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:10

Property Description

Outdoor Pool and Rooftop Terrace
Indulge in leisure and stunning views with our outdoor pool and rooftop terrace.

Dining Experience
Savor Mediterranean cuisine at Don Carlos or grab a drink at one of our poolside bars.

Luxurious Accommodations
Relax in comfort with memory foam beds, Egyptian cotton sheets, and deep soaking bathtubs.

Embark on a memorable stay at Protea Hotel by Marriott Gaborone Masa Square and immerse yourself in the heart of Gaborone. Book now for an unforgettable experience!

Important information:

  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GBE

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.2
Based on 103 reviews
Cleanliness: 5.44
Service: 9.41
Location: 8.95
Room Quality: 6.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 8.94
Overall Experience: 8.61
A
Albert
6
Deteriorating trend
Pros:

Maintenance is falling behind. Several items in my room broken, dirty, worn and not timely repaired. No hot water im the entire hotel on one of the days. Cockroaches in my room. Restaurants around hotel have closed down leaving no other dining options unless you have a car.

2025-08-22 • via Nuitee
D
Diana
10
Pros:

Superb service and kind staff.

2025-06-28 • via Nuitee
B
BRENDA
10
Pros:

The staff was great during my stay. Always smiling and willing to help.
The food was very good quality and tasty.
The breakfast which was included had some variation, but being a person who loves breakfast, it checked all of my boxes. The staff would see me coming and start my eggs and cooking my bacon crispy.
The location was great, five minutes to Field mall and ten minutes to to the Three Chiefs Monument.I could go on and on about the location, but the area is very safe.

2025-06-05 • via Nuitee
K
Karen • family
10
Pros:

Good service

2025-01-25 • via Nuitee
K
Kathleen
8
Pros:

I absolutely loved the staff at this hotel. My AC wasn’t working in my first room on arrival, but they changed my room and gave me an upgraded room/suite.
Things may not always go right, but they corrected it immediately.
I look out for these little things.
Thanks to the entire team here.

2025-01-01 • via Nuitee
V
Verified traveler
6
Short stop in Gaborone
Pros:

A nice hotel, and seemed like a good location. Staff were friendly and helpful, and the breakfast was very good. This hotel has a very nice gym and rooftop pool & bar.
However, the room could do with some modernisation and certainly some maintenance. The fitures in the bathroom were all loose; the shower was not great and the shower door did nothing to stop the bathroom floor from getting soaked. The AC unit seemed to be occasionally spewing bits of dirt out and then stopped during the night, making the room unbearably hot. Some of the plugs didnt work, and wwee a bit old-fashioned- i would expext a hotel of this supposed quality to have USB charging sockets.

If we'd been staying longer I would definitely have asked to move rooms. It is a pity the condition was so run down as the rest of the hotel seemed nice and the staff were very welcoming.

2024-12-21 • via Nuitee
J
Jason
8
Pros:

Great check in and excellent staff

2024-12-16 • via Nuitee
M
Mokgome
2
Pros:

The hotel is not well maintained. Walls are dirty and fixtures old and tired. The couch on the tv room was dirty and worn out. Service very slow. You order room service food they bring food in two hours. We didn’t have bath towels and requested these the whole morning

2024-12-16 • via Nuitee
S
Stella
4
Pros:

The hotel is old and under disrepair. My shower head snapped off and sprayed my Afro with a gush of water. The restaurants are hot and it seems like they don’t have a solution for the heat!

The facility has very loud parties. Obnoxiously loud events lasting until late

2024-12-06 • via Nuitee
T
Trevor
10
Pros:

Efficient and friendly. Great room.

2024-11-18 • via Nuitee
N
Nader
10
Pros:

Every thing was great. One issue with the music played by the clubs. Too loud.

2024-05-19 • via Nuitee
T
Timothy
10
Good stay
Pros:

This was my second time staying at Protea. It's a very clean and nice hotel. The rooms are very comfortable and quiet at night for some good rest. The only issue I had was with the breakfast. I told the staff person I would pay at checkout and within five minutes of me getting to my room she's calling me saying the system was down and if she could come and collect the payment at that time. I thought that was in poor taste because I still could've paid at checkout some four hours later. When I asked at the front desk if the systems were back up the person looked at me surprised and said oh yes, and I asked how long were they down, and she said oh just like an hour. I just don't believe that whole story. I think the lady at the breakfast area, wanted to get the payment thinking I would skip out on the bill, even though she asked me if I wanted to pay later. Anyway, I thought the whole thing was in poor taste, including waiting outside my room to make sure the payment went through. Overall it was a good one night stay.

2024-05-13 • via Nuitee
T
Timtohy
10
Excellent Stay
Pros:

I had an excellent stay at Protea hotel. It was very comfortable and pleasant. The breakfast in the morning was very good. The room was very clean with a very comfortable bed. It was quiet at night so I was able to get some great sleep. The whole staff were awesome, extremely helpful and courteous.

2024-02-19 • via Nuitee
T
Tobin
6
Pros:

Decent hotel, but very hard to contact if you need to make a reservation or get in touch with them for any reason.

2024-02-07 • via Nuitee
M
Manojkumar
6
Negligence.
Pros:

The rooms looks tired. The furniture in the room is worn out. Was informed to let the water run from the tap for 10 minutes before you can get hot water. What a waste of water. The one lift floor selection button was not functioning. I have stayed here a few times.

2024-01-22 • via Nuitee
D
David E. G. • friends
10
Pros:

Excellent service and easy parking

2023-08-17 • via Nuitee
V
Vikas
8
Pros:

Good location

2023-07-05 • via Nuitee
G
Godfrey
8
Pros:

the stay was great , I was there for three days and on the second day the cleaner forgot to put towels in my room

2023-07-05 • via Nuitee
F
Fitzroy
8
Pros:

Staff and breakfast. Did not like the carpet on the floor.

2023-06-23 • via Nuitee
U
Umberto • partner
8
Pros:

Stayed there before. I like the hotel

2023-05-26 • via Nuitee