Castle House Hotel

Hotels
7.9 (2879 reviews)
28 Castle Street , Canterbury , gb
+44 1227 761897

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Included breakfast
Cons:
Dirty rooms
Poor breakfast quality
Noisy environment

Categories

Cleanliness
5.65
Multiple reviews mention unclean rooms and dirty bathrooms, indicating significant issues with cleanliness.
Service
9.15
Most reviews highlight friendly and helpful staff, suggesting a generally positive service experience.
Location
9.15
Location is frequently praised for being close to the city center and attractions.
Room Quality
7.65
Rooms are noted as spacious but also described as dated and occasionally uncomfortable.
Amenities
8.65
Amenities like parking and breakfast are generally well-received, though the breakfast quality is critiqued.
Value for Money
8.15
Value perception varies, with some reviews mentioning issues that affect overall satisfaction.
Food and Beverage
5.65
Several reviews point out poor quality of breakfast and issues with food safety.
Overall Experience
9.15
Despite issues, many guests express a willingness to return, indicating a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:30

Property Description

Welcome to Castle House, a charming 3-star metro hotel in historic Canterbury.

Elegant Rooms with Modern Amenities:
Indulge in spacious en-suite rooms elegantly furnished with flat-screen digital TVs. Wake up to spectacular views in some rooms, ensuring a memorable stay.

Relaxing Lounge and Bar:
Unwind in the hotel's lounge and bar boasting floor-to-ceiling Georgian windows, offering a cozy atmosphere to enjoy a drink or socialize.

Convenient Location with Complimentary Services:
Benefit from free WiFi and parking while being within easy reach of the city centre and rail stations. With friendly staff and Canterbury Cathedral just a short walk away, your stay at Castle House Hotel promises both comfort and convenience.

Book your stay now at Castle House for a delightful Canterbury experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.9
Based on 2879 reviews
Cleanliness: 5.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 5.65
Overall Experience: 9.15
A
A.R. • couple • nl
8
Pros:

Vriendelijk personeel en incluisef gratis parkeerplaats voor de deur.

Cons:

bed had matras dat halverwege over de breedte gedeeld leek te zijn, de daardoor ontstane spleet stoorde mijn vrouw.

2026-08-08 • via Nuitee
B
Bérengère • solo_traveller • fr
9
Pros:

Très calme. Confort de la literie. A 5 minutes du centre à pieds. Places de parking.

2026-08-08 • via Nuitee
B
bgs21 • solo_traveller • gb
10
Pros:

Location, staff, room. Quiet despite being close to the ring road. Lovely old place, full of character. Five minutes walk to centre of city. Top

Cons:

Nothing really

2026-08-08 • via Nuitee
B
Bonkers Tours • solo_traveller • gb
7
Pros:

clean room, friendly welcoming staff.

2026-08-08 • via Nuitee
H
H. • solo_traveller • nl
7
We gaan nog wel terug
Pros:

Locatie

Cons:

Helaas geen full englisch breakfast meer🥲

2026-08-07 • via Nuitee
D
Daniel • solo_traveller • nl
8
2026-08-07 • via Nuitee
W
Weba 21 • solo_traveller • it
8
Consigliato
2026-08-07 • via Nuitee
H
hernandez • solo_traveller • ca
9
Pros:

La flexibilidad del parking

Cons:

F

2026-08-06 • via Nuitee
P
Paola • couple • it
9
Hotel caratteristico e disponibilità del personale
Pros:

Struttura caratteristica, come le stanze. Accoglienza attenta e personale gentile

2026-08-06 • via Nuitee
Z
Zoë • solo_traveller • gb
10
Pros:

We enjoyed our two nights stay in the family room. The room was clean and spacious. The staff were really friendly and accommodating.

Cons:

We couldn't find fault.

2026-08-06 • via Nuitee
S
steve • couple • gb
10
Great place to explore the city!
Pros:

Large rooms, good continental breakfast. Quiet on the city side of the hotel. Lovely staff.

Cons:

Bed on the hard side!

2026-08-06 • via Nuitee
M
massimo • solo_traveller • it
10
2026-08-05 • via Nuitee
H
Hannanjah • family_with_children • nl
8
Fijne plek om te overnachten en Canterbury te bezoeken.
Pros:

Mooie ligging vlakbij centrum van Canterbury.

Cons:

-

2026-08-05 • via Nuitee
K
Klaus-Peter • family_with_children • de
9
2026-08-05 • via Nuitee
M
margherita • couple • it
10
2026-08-04 • via Nuitee
J
Julie Reiter • solo_traveller • fr
10
Parfait
Pros:

emplacement à 5 min du centre
parking
immense chambre pour 3
style de l'hôtel
petit déjeuner

Cons:

Rien

2026-08-04 • via Nuitee
P
Paul • family_with_children • nl
9
Beautiful hotel with large family rooms at the edge of the historic centre.
Pros:

Beautiful hotel with very large, spacious rooms, large bathroom, excellent breakfast, private local parking with we were still allowed to use for the day after checking out, all good!

2026-08-04 • via Nuitee
B
Bodry • extended_group • lu
8
min second séjour à cet hôtel, pas de regrets
Pros:

le service sympa, le cadre «  charme de l’ancien »

2026-08-03 • via Nuitee
C
Christine • solo_traveller • it
9
La splendida Canterbury
Pros:

Hotel caratteristico,comodo x visitare la città,con parcheggio,bel giardino,buone colazioni.Ci siamo trovati bene. Canterbury e' bellissima!

Cons:

Niente.

2026-08-03 • via Nuitee
J
Joël • solo_traveller • be
9
Pros:

maison de charme typique anglaise, personnel très aimable!

Cons:

assez bruyant côté rue, fenêtres s'ouvrent difficilement si on veut aérer

2026-08-03 • via Nuitee