Castle House Hotel

Hotels
7.9 (2920 reviews)
28 Castle Street , Canterbury , gb
+44 1227 761897

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Included breakfast
Cons:
Dirty rooms
Poor breakfast quality
Noisy environment

Categories

Cleanliness
5.65
Multiple reviews mention unclean rooms and dirty bathrooms, indicating significant issues with cleanliness.
Service
9.15
Most reviews highlight friendly and helpful staff, suggesting a generally positive service experience.
Location
9.15
Location is frequently praised for being close to the city center and attractions.
Room Quality
7.65
Rooms are noted as spacious but also described as dated and occasionally uncomfortable.
Amenities
8.65
Amenities like parking and breakfast are generally well-received, though the breakfast quality is critiqued.
Value for Money
8.15
Value perception varies, with some reviews mentioning issues that affect overall satisfaction.
Food and Beverage
5.65
Several reviews point out poor quality of breakfast and issues with food safety.
Overall Experience
9.15
Despite issues, many guests express a willingness to return, indicating a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:30

Property Description

Welcome to Castle House, a charming 3-star metro hotel in historic Canterbury.

Elegant Rooms with Modern Amenities:
Indulge in spacious en-suite rooms elegantly furnished with flat-screen digital TVs. Wake up to spectacular views in some rooms, ensuring a memorable stay.

Relaxing Lounge and Bar:
Unwind in the hotel's lounge and bar boasting floor-to-ceiling Georgian windows, offering a cozy atmosphere to enjoy a drink or socialize.

Convenient Location with Complimentary Services:
Benefit from free WiFi and parking while being within easy reach of the city centre and rail stations. With friendly staff and Canterbury Cathedral just a short walk away, your stay at Castle House Hotel promises both comfort and convenience.

Book your stay now at Castle House for a delightful Canterbury experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.9
Based on 2920 reviews
Cleanliness: 5.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 5.65
Overall Experience: 9.15
P
Paulus • couple • nl
9
Great stay for a citytrip
Pros:

Great stay at the edge of Canterbury citycentre

2026-08-28 • via Nuitee
P
Peter • couple • nl
8
2026-08-28 • via Nuitee
T
Thomas • couple • at
8
2026-08-28 • via Nuitee
D
Davies • solo_traveller • gb
8
2026-08-27 • via Nuitee
W
w1sj • Family • Essex, Vermont
8
A Nice Step Back in History
Pros:

The Castle House Hotel is a quaint lodging located in Canterbury. The building dates back to 1730 and it is steeped in history. Across the street are the ruins of a Roman castle. The main selling point was that this property includes parking, something which is both scarce and expensive in this area. I recommend that you arrive at check-in time since the parking lot is small. The property is an easy 5-10 minute walk to the center of town with a lot of dining and activities. There are 2 rooms on the ground floor and a few more 1 flight up. There is no elevator, so if you have accessibility issues, book early. The room was cozy and clean. As with all properties in this area, there is no air conditioning, and with temperatures hovering around 80 deg F / 27 deg C all week in July, it was hot in the room. A small fan provided some minimal, but noisy relief. The continental breakfast was disappointing – a few choices of cold cereal and some meats, and not much else. This stay was perfect for a 1 night visit to Canterbury.

2026-08-25 • via Tripadvisor
M
Marco • extended_group • it
7
2026-08-25 • via Nuitee
T
Tobias • solo_traveller • de
8
2026-08-25 • via Nuitee
E
Elisa • extended_group • it
8
2026-08-25 • via Nuitee
A
Alessandro • couple • it
8
Lo staff e l’accoglienza , la posizione e la colazione sono il vero punto di forza!
Pros:

Lo staff è la posizione

Cons:

Manca un po di pulizia e manutenzione

2026-08-25 • via Nuitee
C
Chloé • couple • fr
10
2026-08-25 • via Nuitee
S
Simone • couple • it
8
2026-08-25 • via Nuitee
A
Anne • solo_traveller • fr
7
Pros:

L'emplacement. Idéal pr faire Canterbury à pieds.
L'amabilité du personnel
Qualité de la literie

Cons:

Logement un peu vétuste.
Et lits un peu les uns sur les autres

2026-08-25 • via Nuitee
E
Ercole • extended_group • it
8
Pros:

Posizione e camera

Cons:

Colazione da migliorare

2026-08-24 • via Nuitee
A
Aurelien • solo_traveller • fr
8
Très bon choix pour visiter canterbury
Pros:

L'emplacement de l'hôtel est très bien pour découvrir à pieds la ville.
Parking très pratique. C
Chambre familiale confortable.

Cons:

Salle de bain un peu "vieillotte" mais propre

2026-08-24 • via Nuitee
K
Kevin • family_with_children • gb
9
Overnight break to attend an event. Ideal for what we needed.
Pros:

Location was very good, just a small walk to city centre.
On site parking a bonus too!

Cons:

Not much TBH, it’s a budget stay.
Lovely property, could do with a bit of investment to protect for future generations.

2026-08-23 • via Nuitee
P
Peter • solo_traveller • es
10
Pros:

Great location
Free parking

2026-08-23 • via Nuitee
V
Veena • solo_traveller • gb
8
Pros:

Excellent location,beautiful quirky place

Cons:

Wish they served hot breakfast

2026-08-23 • via Nuitee
S
Simona • couple • it
8
2026-08-23 • via Nuitee
T
Torsten • family_with_children • de
7
Toller persönlicher Service in an historischen Gebäude
Pros:

Sehr freundlicher Empfang und sehr gutes, liebevolles Frühstück. Ausreichend Parkplätze. Mitarbeiter außergewöhnlich hilfsbereit und zuvorkommend!

Cons:

Zimmer im Erdgeschoss, aufgrund des Alters, sehr hellhörig und recht stickig. Keine Möglichkeit im Bad das Fenster zu öffnen, Ventilator deaktiviert.

2026-08-23 • via Nuitee
D
David • couple • gb
8
Lovely to be honest. Definitely will go again. Brian and the other guy were great
Pros:

Staff couldn’t do enough for you. Good size room and very clean. Value for money

Cons:

Tv too small, no bin in toilet which I said about as we left as only stayed over night and staff where so sorry and taking note

2026-08-22 • via Nuitee