Castle House Hotel

Hotels
7.9 (2682 reviews)
28 Castle Street , Canterbury , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Express check-in/check-out
Non-smoking throughout
Shared lounge/TV area
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Included breakfast
Cons:
Dirty rooms
Poor breakfast quality
Noisy environment

Categories

Cleanliness
5.65
Multiple reviews mention unclean rooms and dirty bathrooms, indicating significant issues with cleanliness.
Service
9.15
Most reviews highlight friendly and helpful staff, suggesting a generally positive service experience.
Location
9.15
Location is frequently praised for being close to the city center and attractions.
Room Quality
7.65
Rooms are noted as spacious but also described as dated and occasionally uncomfortable.
Amenities
8.65
Amenities like parking and breakfast are generally well-received, though the breakfast quality is critiqued.
Value for Money
8.15
Value perception varies, with some reviews mentioning issues that affect overall satisfaction.
Food and Beverage
5.65
Several reviews point out poor quality of breakfast and issues with food safety.
Overall Experience
9.15
Despite issues, many guests express a willingness to return, indicating a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:30

Property Description

Welcome to Castle House, a charming 3-star metro hotel in historic Canterbury.

Elegant Rooms with Modern Amenities:
Indulge in spacious en-suite rooms elegantly furnished with flat-screen digital TVs. Wake up to spectacular views in some rooms, ensuring a memorable stay.

Relaxing Lounge and Bar:
Unwind in the hotel's lounge and bar boasting floor-to-ceiling Georgian windows, offering a cozy atmosphere to enjoy a drink or socialize.

Convenient Location with Complimentary Services:
Benefit from free WiFi and parking while being within easy reach of the city centre and rail stations. With friendly staff and Canterbury Cathedral just a short walk away, your stay at Castle House Hotel promises both comfort and convenience.

Book your stay now at Castle House for a delightful Canterbury experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2682 reviews
Cleanliness: 5.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 5.65
Overall Experience: 9.15
J
Jeannine • solo_traveller • be
8
Enjoyable stay
Pros:

Well located, friendly personnel, very clean

Cons:

Too noisy (we had a small room at the front) due to location near busy roundabout. No cooked breakfast, building is listed so cooking is not allowed

2026-05-09 • via Nuitee
A
Anja • solo_traveller • de
9
Pros:

Die Lage ist ausgezeichnet. Das Hotel ist sehr gemütlich. Wir haben uns sehr wohl gefühlt.

2026-05-08 • via Nuitee
V
Vili Asenova • extended_group • bg
7
2026-05-07 • via Nuitee
E
Elisa • extended_group • it
10
Pros:

Ottimo servizio, accoglienti e disponibili.
Camera ampia e ben curata. Ambienti puliti.
La colazione era davvero buona, ampia scelta ed abbondante.
Aggiungo che il giardino è una vera chicca.
Complimenti per tutto.

2026-05-07 • via Nuitee
S
Suzanne • couple • au
9
Pros:

Location. Staff member in reception very friendly and welcoming. Loved the lounge/bar.

2026-05-06 • via Nuitee
N
Nick • solo_traveller • au
8
2026-05-05 • via Nuitee
V
Vanessa • solo_traveller • gb
10
Pros:

Hotel was very clean, staff friendly, great location including parking on site and excellent breakfast.

2026-05-03 • via Nuitee
J
Jackie • solo_traveller • gb
7
Pros:

Large room...great location. Parking on site

Cons:

Couldn't open the window.
Water pressure not so good

2026-05-02 • via Nuitee
L
Lonneke • family_with_children • nl
7
Simple but well located
Pros:

Super makkelijk bereikbaar en eigen parkeerplaats, vriendelijke geholpen bij de receptie.

2026-05-02 • via Nuitee
T
Theron Williams • couple • pt
8
2026-05-01 • via Nuitee
L
Lijten • couple • nl
9
Fijn verblijf voor een lage prijs.
Pros:

Dicht bij het centrum van de stad, mooi pand, kamer.

Cons:

De douche had heel weinig druk.

2026-04-30 • via Nuitee
R
Rosa • solo_traveller • it
8
Lovely stay
Pros:

Really quite

2026-04-30 • via Nuitee
D
Dawn • solo_traveller • nl
10
Pros:

We really have nothing to complain. We came very early and thought we'd just have to leave our bags and register our car - but our room was ready! It was perfect, clean, spacious with an amazing bathroom. Breakfast was excellent with plenty of variety. Great croissants!
The lovely girl who checked us in was so sweet!

Cons:

As my dad is tall, he struggled a bit under the shower - which is clearly made for smaller people - but overall it was great.

2026-04-29 • via Nuitee
C
Cristiana Bonamico • solo_traveller • it
8
Otimo custo beneficio! Otima localização.
Pros:

Localização, simpatia dos funcionarios, cama e quarto confortaveis, banheiro grande. Cafe da manha com otima granola e frutas.

Cons:

A decoração esta um pouco antiquada, mas nada que tenha atrapalhado a viagem.

2026-04-27 • via Nuitee
N
Nick • solo_traveller • gb
10
Fantastic hotel
Pros:

Staff was fantastic as always perfect location clean lovely breakfast.

Cons:

Nothing wrong.

2026-04-26 • via Nuitee
J
John En Jeannet • solo_traveller • nl
8
Prettig hotel.
Pros:

Ruime mooi Engels ingerichte kamer in het hoofdgebouw. Weinig geluidsoverlast ondanks ligging aan de weg. Prettige gastheer.

Cons:

Alles was ok.

2026-04-26 • via Nuitee
A
Alexandra • solo_traveller • fr
9
Très bien
Pros:

Proche du centre-ville. Excellent rapport qualité prix. Parking pratique. Très propre et confortable. Chambre spacieuse.
Excellent petit déjeuner

Cons:

Un peu chaud dans la chambre mais du à une exposition très ensoleillée donc pas grave.

2026-04-24 • via Nuitee
C
Chantal • extended_group • nl
7
Pros:

personeel was vriendelijk. goed ontbijt

2026-04-24 • via Nuitee
P
Paweł • solo_traveller • nl
10
2026-04-22 • via Nuitee
J
JT • solo_traveller • gb
8
Great value and location
Pros:

Lovely staff. Great location. Comfy bed. Decent continental breakfast. For monies paid I thought it was great. If being fussy would say bathroom needs updated and glazing updated to minimise noise. But no complaints for the money

Cons:

As above

2026-04-21 • via Nuitee