Castle House Hotel

Hotels
7.9 (2803 reviews)
28 Castle Street , Canterbury , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Included breakfast
Cons:
Dirty rooms
Poor breakfast quality
Noisy environment

Categories

Cleanliness
5.65
Multiple reviews mention unclean rooms and dirty bathrooms, indicating significant issues with cleanliness.
Service
9.15
Most reviews highlight friendly and helpful staff, suggesting a generally positive service experience.
Location
9.15
Location is frequently praised for being close to the city center and attractions.
Room Quality
7.65
Rooms are noted as spacious but also described as dated and occasionally uncomfortable.
Amenities
8.65
Amenities like parking and breakfast are generally well-received, though the breakfast quality is critiqued.
Value for Money
8.15
Value perception varies, with some reviews mentioning issues that affect overall satisfaction.
Food and Beverage
5.65
Several reviews point out poor quality of breakfast and issues with food safety.
Overall Experience
9.15
Despite issues, many guests express a willingness to return, indicating a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 08:30

Property Description

Welcome to Castle House, a charming 3-star metro hotel in historic Canterbury.

Elegant Rooms with Modern Amenities:
Indulge in spacious en-suite rooms elegantly furnished with flat-screen digital TVs. Wake up to spectacular views in some rooms, ensuring a memorable stay.

Relaxing Lounge and Bar:
Unwind in the hotel's lounge and bar boasting floor-to-ceiling Georgian windows, offering a cozy atmosphere to enjoy a drink or socialize.

Convenient Location with Complimentary Services:
Benefit from free WiFi and parking while being within easy reach of the city centre and rail stations. With friendly staff and Canterbury Cathedral just a short walk away, your stay at Castle House Hotel promises both comfort and convenience.

Book your stay now at Castle House for a delightful Canterbury experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2803 reviews
Cleanliness: 5.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 5.65
Overall Experience: 9.15
A
Alda • family_with_children • pt
10
We certainly recommend it!
Pros:

We enjoy very much Castle House Hotel. The family room was very spacious. The location is perfect and the car park is a valuable bonus! Good breakfast.

Cons:

nothing to report!

2026-07-25 • via Nuitee
C
Christina • family_with_children • de
8
2026-07-25 • via Nuitee
S
Sarah • family_with_children • gb
9
Quaint seaside town and a wonderful guest house.
Pros:

Wonderful hosts who couldn’t have been more helpful. Happy to advise on local facilities and very friendly. Wonderful breakfast. It’s a real old school guest house in a lovely seaside town with parking available on street. We would happily visit again.

2026-07-25 • via Nuitee
J
JEONGSOOK • solo_traveller • kr
10
Pros:

직원이 매우 친절하였고 고풍스럽고 켄터베리 시내까지 가까워 충분한 시간을 가지고 둘러볼수 있었다. 주차장에 주차하기 쉽게 꽤 공간이 넓었다. 다음날 체크아웃 하고 켄터베리 대성당 투어에 참가 하였는데 돌아올때까지 주차를 할수 있도록 배려해 주었다. 숙소가 2층 이었는데 무거운 캐리어 4개를 첫날 올려주고 다음날. 체크아웃 할때도 내려주어 매우없 고마웠다

Cons:

없음

2026-07-25 • via Nuitee
V
Villa • family_with_children • it
9
Pros:

Ottima posizione per visitare la città.
Personale cortese e disponibile.
Stanza molto semplice ma pulita e comlleta di tutto il necessario.

2026-07-24 • via Nuitee
C
Catherine • solo_traveller • gb
6
Pros:

Good location. Good continental breakfast. Helpful staff.

Cons:

The hotel is in need of a refurbishment . Needs a bit of a make-over as looks basic but clean and good location

2026-07-23 • via Nuitee
M
Monique • extended_group • nl
8
2026-07-23 • via Nuitee
A
Anshoo • extended_group • gb
9
2026-07-22 • via Nuitee
A
Anshoo • extended_group • gb
9
2026-07-22 • via Nuitee
B
Beatrice • couple • ch
8
2026-07-22 • via Nuitee
M
Myrna • solo_traveller • bs
10
Pros:

The rooms were charming, spacious and comfortable.

Cons:

Nothing to dislike

2026-07-21 • via Nuitee
J
Jens • extended_group • be
7
2026-07-21 • via Nuitee
M
Marion • family_with_children • de
9
Eine schöne Unterkunft für Freunde englischer Architektur.
Pros:

Die Lage war außergewöhnlich schön und das Hotel hatte großen Charme.

Cons:

Die Zimmer hätten etwas größer sein können.

2026-07-21 • via Nuitee
K
Katherine • couple • gb
9
2026-07-20 • via Nuitee
C
Claire • solo_traveller • gb
10
Comfortable, relaxing stay in an excellent location.
Pros:

Beautiful building, comfortable, clean room, helpful, welcoming staff, delicious breakfast, excellent location close to the bus station and the city centre, excellent stay.

Cons:

It was all good.

2026-07-19 • via Nuitee
T
Tanja • couple • de
8
Gut für einen Zwischenstopp
Pros:

Gute Lage, einfache Ausstattung, aber gut für den Preis - atmosphärisch

Cons:

Teppiche

2026-07-19 • via Nuitee
S
Sebastien • family_with_children • ca
8
2026-07-19 • via Nuitee
S
Spinnler • solo_traveller • ch
8
2026-07-19 • via Nuitee
M
Mariano • family_with_children • gb
9
Good stay
Pros:

Good location, very quiet room even though it was close to a busy roundabout. Very close to local attractions. Good value for money.

2026-07-19 • via Nuitee
B
Beata • couple • pl
7
Hotel spełnił moje oczekiwania
Pros:

Klimatyczny hotel przy samych ruinach zamku
Blisko do centrum
Miły i pomocny personel
Dobre śniadanie

2026-07-18 • via Nuitee