Hotel Imperial

Hotels
8.2 (55 reviews)
Avenida Rafael Murillo Vidal 56 , Xalapa , mx

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Tour desk
Non-smoking throughout
Public Bath
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Pet-friendly
Cons:
Small and dirty bathroom
Lack of maintenance
Noisy environment

Categories

Cleanliness
7.09
The bathroom is too small and looks somewhat dirty as it is old.
Service
9.56
Excellent attention from the staff and a familial treatment.
Location
9.6
Great location and easy to get there.
Room Quality
6.55
Room is very small for the price and has several maintenance issues.
Amenities
7.58
The amenities were lacking, with no hot water and problems with the air conditioning.
Value for Money
7.54
The price does not correspond with the quality of the rooms.
Food and Beverage
9.09
Standard quality for this hotel tier.
Overall Experience
8.56
Overall a decent experience despite the issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:44

Property Description

Convenient Location near Xalapa Cathedral
Located just a short 5-minute walk from Xalapa Cathedral, Hotel Imperial offers comfortable and colorful rooms with modern amenities. Charming Wood-Furnished Rooms
The hotel features wood-furnished rooms equipped with a work desk, ironing facilities, and a private bathroom with shower. Delicious Dining Options and 24/7 Assistance
Guests can enjoy a local breakfast daily at the hotel's restaurant, which also serves regional cuisine for lunch and dinner. The front desk is available 24/7 to assist with any needs or help plan activities in the area. Explore Nearby Attractions
With Los Berros and Juarez parks within walking distance and San José Market a short 450 meters away, Hotel Imperial is the perfect base for exploring Xalapa. Book now for a delightful stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VER

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.2
Based on 55 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.6
Room Quality: 6.55
Amenities: 7.58
Value for Money: 7.54
Food and Beverage: 9.09
Overall Experience: 8.56
S
Sánchez Tapia • family_with_children • mx
10
Pros:

La comida

Cons:

El estacionamiento no tiene

2026-03-14 • via Nuitee
I
Inés • family_with_children • mx
9
2026-01-29 • via Nuitee
A
Alba • extended_group • mx
10
Me volvería a hospedar definitivamente, excelente ubicación
Pros:

El desayuno muy bien, la limpieza, la ubicación, el personal amable, todo bien

Cons:

Saliendo del baño me caí dos veces, se junta bastante humedad y con suficientes tapetes estaría muy bien

2026-01-22 • via Nuitee
I
Irving • solo_traveller • mx
8
Agradable
Pros:

Excelente atención del personal 👏

Cons:

Nada todo esta aceptable

2026-01-20 • via Nuitee
L
Luna Melchor • family_with_children • mx
7
Pros:

La ubicación

Cons:

El baño es demasiado pequeño y se ve algo sucio ya que está viejo.
Las imágenes que aparecen en la página son de habitaciones diferentes a la que dan.

2025-12-22 • via Nuitee
B
Brandon G. H. Carrasco • family_with_children • mx
1
Pros:

La ubicación y lo fácil que es llegar.

Cons:

I M P O R T A N T E
No se puede descansar a gusto.
Las instalaciones no cuentan con mantenimiento o lo ignoran, está un poco descuidado en las habitaciones.
La habitación está muy pero muy reducida por el precio.
No sirve el aire acondicionado, no cae agua caliente, no tiene cortina (usa persiana que deja pasar luz) no apagan las luces.
Todo, absolutamente todo se escucha, me tocó un grupo de personas escandalosas con un teclado y no dejaban de reir, chiflar y así estuvieron por 3 horas, no es una cantina.
No lo recomiendo.

2025-11-24 • via Nuitee
I
Irma Isabel • solo_traveller • mx
10
2025-11-19 • via Nuitee
G
GONZALEZ TEJERO • solo_traveller • mx
10
Agradable
Pros:

El trato del personal trato familiar

Cons:

El folchon

2025-11-11 • via Nuitee
D
DAVID ALAN • family_with_children • mx
9
2025-11-01 • via Nuitee
G
GONZALEZ TEJERO • couple • mx
10
2025-10-29 • via Nuitee
V
Vicente Agustin • solo_traveller • mx
10
2025-10-22 • via Nuitee
A
Angeles • family_with_children • mx
8
2025-10-09 • via Nuitee
D
Dan
6
Pros:

No había agua caliente ni presión en la regadera

2025-10-05 • via Nuitee
M
Moisés • family_with_children • mx
9
Agradable y c+ómoda estancia
Pros:

Fué dificil encontrar alojamiento que aceptaran mascotas pero este Hotel la verdad que tiene mucha sensibiliad con eso. Regresaria sin dudarlo ahi mismo

Cons:

La habitación no tuvo agua caliente. Olvidé informarlo.

2025-10-03 • via Nuitee
E
erika tapia • solo_traveller • mx
9
2025-09-30 • via Nuitee
E
erika tapia • solo_traveller • mx
10
2025-09-30 • via Nuitee
C
Claudia
4
Pros:

La habitación tiene una ventana que da a la calle y al hacer la limpieza la dejan abierta sin supervisón. Asi la dejan todo el día

2025-09-04 • via Nuitee
M
Miguel Angel • family_with_children • mx
10
2025-09-02 • via Nuitee
R
Raúl • solo_traveller • mx
10
Pros:

Facilidad para ir al centro

2025-09-02 • via Nuitee
E
erika tapia • solo_traveller • mx
9
2025-09-02 • via Nuitee