The Westin New York Grand Central

Irina in guest services the best she welcomes you in the lobby great mid town hotel

We stayed at the Westin Grand Central from 2/27 - 3/1/26. We have stayed there several times - once yearly for the past 6 or 7 years and have always had good experiences there - clean, comfortable room, accommodating staff and a great location. There has generally (probably always) been a "resort fee" or "destination fee" for the use of the gym and/or pool which we never use (too much else to do!). So in the past we have asked for, and received, vouchers for the buffet breakfast. We I inquired about that this year I was told they no longer do that since the first of the year. So the cost of the buffet breakfast is now $46/person. Wow!! I understand that it's New York and expect to pay more for that but that price seems extreme (the buffet is good but is in no way exceptional). They have a "grab and go" bar with similarly high prices. We paid $12.50 for a 6 oz. yogurt parfait. Ouch! Also, given that the resort fee is built in, one could reasonably expect some sort of amenity, such as a bottle or two of water included in the room.

So in future we'll do more research and hope to find a similarly priced hotel with an included breakfast option, or simply walk down the street to a more reasonably price cafe.

Nice clean hotel. Friendly staff. Well located.

We went to New York for Xmas could not fault the hotel perfect choice.

The Westin Grand Central definitely caters to their guests. We were greeted by Jose Miguel everyday and evening. He asked us how our visits were and expressed an interest in who we were and how he could help us to have the best experience both at the hotel and in the city. He was always available to answer our questions and knowledgeable witn the answers. He would be there at the end of the day and listen yo our experiences. This hotel is very fortunate to have Jose Miguel working as a Concierge for them. We also met Hector who greeted us and provided services at the door when we left and returned to the hotel. He was always diligent in helping us retrieve our transportation. You will want to meet these two great men when you visit this hotel. These are two top notch employees who care about servicing people as much as they can. While checking out I had the pleasure to interact with Lily. Sge is a treat to greet you at the desk and talk with you while taking care of business. A shout out to housekeeping as the rooms we had were always cleaned and prepared the best they could be. I highly recommend this hotel for the family environment they have and the high expectations they show for this caliber of a hotel.

Staying at this hotel for 7 nights and brought my golf bag to luggage room on the fifth day for them store the bag until I check out. But I was refused……I have never had experience like this at any other hotel. The guy said the storage room is only for those check in early and don’t have a room ready and those checked out and want to leave luggage before they leave.

Not to mention I have titanium status…….well I will not come back to this hotel anymore.

Hector was amazing and so accommodating! I enjoyed my stay at the hotel but Hector made it incredible! If you visit, ask for him!

I stayed here for 2 weeks and Hector the door man was extremely friendly and courteous. He’s always with a smile and gives great advice on surrounds of nyc. He is amazing.

While I didn’t need any bag assistance or car rides on this trip, I was still very warmly greeted by Hector the doorman anytime I came or left the hotel. He is so friendly and genuine and made coming and leaving the hotel always a pleasure. He is the most gracious host any visitor could ask for! He made me feel very welcome and as a solo traveler, that means so much.

Hector was awesome
He was a great valet. Always quick and on point

My partner and I took a staycation here on a cold saturday night and it was a great experience. I told the concierge Eve that my gf and I were celebrating an early Valentine’s day and she went the extra mile to get us a nice corner room AND a plate of fruits, cheese, crackers, and chocolate covered strawberries. It was a very very nice gesture one that we very much appreciate. The manager Irina was also very accommodating and helped solve a small hiccup in our stay and made it 100 times better. Hotel and quality 10/10! Would recommend for a stay.

Not only was the hotel clean and helped us out when we got snowed in and our flights canceled but Hector the Doorman looked out for us the whole time and made sure we were looked after!

Hector is the best valet guy ever!! He’s so sweet and always smiling!! He is so caring and brings the car over so quickly! And he’ll let you wait inside so you’re not waiting in the cold

The rooms are a good size (particularly by NYC standards) and clean, albeit they are due for a refresh and some updating. The staff is great—from checkin to Housekeeping, everyone was very friendly and efficient. Despite being near Grand Central, the block it is on is relatively calm/quiet. It was a nice stay, due primarily to the great team that runs the place.

This hotel was fantastic. I have to say the staff made everything even better. Hector, the doorman Alan, the front desk manager and Lily and Irina the manager and at the front desk were so positive and fun and kind and really made me feel welcome

I know this sounds silly, but I kind of felt like I was leaving a new family I just me.

The hotel itself was terrific and a great location and we had a really nice size room, especially for New York

The food was fabulous, especially the French onion soup.

I’ve been to New York many many times and this is now become my new favorite hotel

But again, it’s about the people that works there that made it even more special. They are fantastic!!

I had a somewhat of an extended stay at the Westin New York Grand Central and I really enjoyed myself. Everyone from the doormen, in particular Hector, but the entire team to all the ladies at the front and that includes the manager, have been a joy to work with on a daily basis. It’s something that I truly appreciate as the stay has been my home away from home and I can’t think of a better place to be. The cleaning staff have done a great job and if I find myself needing a place to stay that is easy to get to and to get around NYC, I can’t think of a better hotel.

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