Balmoral House Hotel

Hotels
7.4 (1905 reviews)
156/157 Sussex Gardens , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small rooms
Limited breakfast hours

Categories

Cleanliness
6.93
There were mentions of some dust in rooms and some complaints about small bathrooms.
Service
7.9
The staff were described as friendly and cooperative, providing good service.
Location
8.44
The hotel is conveniently located near Paddington station, making it easy to access main areas.
Room Quality
6.39
Comments indicated that rooms were small and tight, which affected comfort.
Amenities
7.42
Basic amenities were present, although some items like the hairdryer were not functional.
Value for Money
7.88
Guests appreciated the value given the location and price.
Food and Beverage
6.93
Breakfast had a limited serving time and was sometimes crowded.
Overall Experience
7.3
Overall experience rounded to average due to mixed reviews but satisfactory for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:28

Property Description

Central Location
Located in the heart of London, Balmoral House Hotel is conveniently close to major attractions such as Hyde Park, Lady Diana’s Memorial, and Kensington Gardens, making it the perfect base for exploring the city.

Comfortable Accommodation
With free Wi-Fi, satellite TV, and tea/coffee making facilities, our rooms offer a cozy retreat after a day of sightseeing. Whether you choose a room with an en suite bathroom or opt for a single room with shared facilities, we ensure a comfortable stay for all our guests.

Delicious Breakfast and Nearby Dining
Start your day with a hearty breakfast served at the hotel before heading out to explore. With a variety of dining options just a few steps away, guests can indulge in the diverse culinary scene that London has to offer.

Experience the best of London at Balmoral House Hotel. Book now for an unforgettable stay in the city.

Important information:

In order to minimize the transmission of Covid-19, the hotel will temporarily provide tea, coffee facilities in the rooms as well as biscuits, croissants and a piece of fruit per customer instead of serving breakfast in the dinning room.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 30 per day.

Location

Guest Reviews

7.4
Based on 1905 reviews
Cleanliness: 6.93
Service: 7.9
Location: 8.44
Room Quality: 6.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 6.93
Overall Experience: 7.3
R
Rajko • solo_traveller • gb
10
Peaceful and nice
Pros:

It was at a nice and quit place,the receptionist guy young with a short brown curly hair was fabulous cultured very friendly !!

2026-03-29 • via Nuitee
J
John • family_with_children • nz
7
2026-03-28 • via Nuitee
B
Balázs • couple • hu
6
Jó környék, jó tömegközlekedés, 1-2 éjszakára ha városnézésre érkezel és csak aludni akarsz fáradtan megfelelő lehet, ho
Pros:

Kiváló elhelyezkedés, tömegközlekedéssel nagyon könnyen elérhető bármilyen célpont Londonban!

Cons:

Nevetségesen kicsi fürdő, nagyon alulról súrolja a használhatósági szintet! Öreg, dohos szőnyegek, elhasznált ágymatracok! Nevetséges reggeli választék: megkérdeztem sima főtt tojás helyett lehet-e rántotta? Válasz fennhangon maguknak kikérve, hogy biztos, hogy nem ez van más nincs meg bacon és pirítós! Azért ez több napon át csak arra alkalmas, hogy pénzt lehessen elkérni mert van “reggeli”!

2026-03-28 • via Nuitee
O
Osama • family_with_children • it
9
Esperienza positiva,Ci torneremo presto.
Pros:

Ho soggiornato in questo albergo per alcuni giorni e mi sono trovato davvero molto bene. La struttura è pulita, accogliente. La camera era spaziosa, confortevole e sempre in ordine.

ottima posizione.

Esperienza positiva, tutto perfetto. Ringrazio il receptionist, signor Flavio, per la disponibilità.

2026-03-27 • via Nuitee
A
AHMET • solo_traveller • tr
6
2026-03-27 • via Nuitee
D
Dirk • family_with_children • be
9
Pros:

Propere kamer, vriendelijk personeel. Goed gelegen dicht bij de metro.

Cons:

De vele trappen naar de derde verdieping, geen lift.

2026-03-26 • via Nuitee
T
Tracey • family_with_children • gb
8
Great value for money
Pros:

Very clean room & bathroom. Also the entrance, reception & dining room very clean. Great location, very near Paddington train/tube station.
Basic room but has a kettle, tea/coffee. Great value for money, ideal base for exploring the city. Staff polite & helpful.

Cons:

The breakfast finished at 8.30am, too early. Should be at least 9am We had to cross a main road to have breakfast in the main building. Very limited options. We opted to skip breakfast on our second day as we had a very late night, we didn't feel it not worth getting up.

2026-03-25 • via Nuitee
M
Magalie • family_with_children • fr
5
Pros:

L'emplacement
La possibilité d'être une famille dans la même chambre

Cons:

La femme de ménage a jeté les gouttière de contention transparentes de ma fille, laissées suf sa table de nuit. Et l'hôtel n'a rien voulu savoir pour le remboursement.

2026-03-25 • via Nuitee
A
Amone • solo_traveller • gb
1
2026-03-24 • via Nuitee
J
Jurgen • couple • be
8
2026-03-23 • via Nuitee
U
Uwe • family_with_children • de
7
Perfekte Lage, leider sind die Fenster nicht ganz schalldicht
Pros:

Lage sehr gut

Cons:

Strassenlärm

2026-03-22 • via Nuitee
A
ANDELKO • extended_group • hr
10
2026-03-22 • via Nuitee
P
Patricia • family_with_children • fr
8
Pros:

Situation de l hôtel très proche du métro Paddington. Chambre très propre. Bon rapport qualité prix.

Cons:

Chauffage coupé la nuit et température très fraîche dans la salle de bain.

2026-03-22 • via Nuitee
S
Stuart • couple • gb
3
Over priced disappointed
Pros:

It was convenient for Paddington train station

Cons:

It was small and grubby. lights broken and not working lampshades broken and coming apart
Found hairs on walls in bathroom . Curtains didn’t fit window correctly or close properly

2026-03-22 • via Nuitee
N
Nadia • couple • pl
7
2026-03-20 • via Nuitee
K
Katsutoshi • solo_traveller • de
8
2026-03-20 • via Nuitee
E
Edna • couple • pt
6
Pelo custo poderia ter sido melhor.
Pros:

Localização, muito próxima ao metro de Paddington. Cama confortável. Funcionários simpáticos e disponíveis.

Cons:

Casa de banho com cheiro a esgoto. Horrível quando se abria a porta. Pouca sonorização, ouvia-se tudo. Pequeno almoço deveria ter mais variedade. Muitas escadas até a nossa habitação, não há elevador.

2026-03-20 • via Nuitee
G
Giovanni • couple • it
7
Pros:

La posizione strategia a pochi minuti da una delle metro principali, la cortesia dello staff

Cons:

La temperatura della stanza era eccessivamente calda

2026-03-20 • via Nuitee
M
Mher • solo_traveller • am
7
2026-03-19 • via Nuitee
A
alexandre • family_with_children • fr
6
Très bien dans l ensemble
Pros:

Personnel très agréable.
Bon petit déjeuner

Cons:

L isolation de la fenêtre dans la salle de bain, froid pour la douche.

2026-03-19 • via Nuitee