Balmoral House Hotel

Hotels
7.4 (2202 reviews)
156/157 Sussex Gardens , London , gb
+44 20 7723 7445

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Fax/photocopying
Non-smoking throughout
Private parking
Daily housekeeping
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small rooms
Limited breakfast hours

Categories

Cleanliness
6.93
There were mentions of some dust in rooms and some complaints about small bathrooms.
Service
7.9
The staff were described as friendly and cooperative, providing good service.
Location
8.44
The hotel is conveniently located near Paddington station, making it easy to access main areas.
Room Quality
6.39
Comments indicated that rooms were small and tight, which affected comfort.
Amenities
7.42
Basic amenities were present, although some items like the hairdryer were not functional.
Value for Money
7.88
Guests appreciated the value given the location and price.
Food and Beverage
6.93
Breakfast had a limited serving time and was sometimes crowded.
Overall Experience
7.3
Overall experience rounded to average due to mixed reviews but satisfactory for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:28

Property Description

Central Location
Located in the heart of London, Balmoral House Hotel is conveniently close to major attractions such as Hyde Park, Lady Diana’s Memorial, and Kensington Gardens, making it the perfect base for exploring the city.

Comfortable Accommodation
With free Wi-Fi, satellite TV, and tea/coffee making facilities, our rooms offer a cozy retreat after a day of sightseeing. Whether you choose a room with an en suite bathroom or opt for a single room with shared facilities, we ensure a comfortable stay for all our guests.

Delicious Breakfast and Nearby Dining
Start your day with a hearty breakfast served at the hotel before heading out to explore. With a variety of dining options just a few steps away, guests can indulge in the diverse culinary scene that London has to offer.

Experience the best of London at Balmoral House Hotel. Book now for an unforgettable stay in the city.

Important information:

In order to minimize the transmission of Covid-19, the hotel will temporarily provide tea, coffee facilities in the rooms as well as biscuits, croissants and a piece of fruit per customer instead of serving breakfast in the dinning room.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.4
Based on 2202 reviews
Cleanliness: 6.93
Service: 7.9
Location: 8.44
Room Quality: 6.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 6.93
Overall Experience: 7.3
K
karen • extended_group • fr
9
J'ai passé un séjour superbe à Londres.
Pros:

J'ai beaucoup aimé le style victorien de l'hôtel, c'était un établissement cosy. L'hôtel est très bien placé entre la station de Paddington et le Hyde Park. Le transport public était donc très accessible.

Cons:

On devrait prolonger les heures du petit déjeuner. Ainsi, il y aurait aussi plus d'espace pour les clients.

2026-08-29 • via Nuitee
A
angela • couple • gb
8
2026-08-29 • via Nuitee
L
Lucie • couple • cz
9
Skvělá lokalita a čistota.
Pros:

Příjemná obsluha, čistota a skvělá lokalita.

Cons:

Stejný výběr snídani, male porce. Anglická snídaně nekompletní.

2026-08-29 • via Nuitee
C
Cecilia • solo_traveller • se
8
2026-08-28 • via Nuitee
C
CARINE • couple • fr
9
2026-08-27 • via Nuitee
H
Helen • family_with_children • gb
10
I’d definitely stay again with family just for convenience
Pros:

The breakfast and the location was amazing

Cons:

The shower

2026-08-26 • via Nuitee
T
Thierry • family_with_children • fr
7
Emplacement idéal
Pros:

L’emplacement est idéal. Le petit déjeuner est pas mal. Le personnel très gentil. Logement assez grand pour 5.

Cons:

Matelas pas très confortable, et logement bruyant.

2026-08-26 • via Nuitee
C
Cecilia • couple • ar
7
Muy buena
Pros:

La ubicación

Cons:

Su desayuno carecía de opciones para personas con problemas celiacos

2026-08-26 • via Nuitee
C
Clare • family_with_children • gb
10
Myself my daughter and her friend stayed for two nights and we were really pleased with our room, beds comfortable and w
Pros:

So many wonderful comments to leave, beautiful hotel within a great location the team that work there were welcoming and really friendly.

2026-08-24 • via Nuitee
H
Heike • solo_traveller • de
9
2026-08-24 • via Nuitee
Z
ZURONG • solo_traveller • cn
10
Pros:

位置好，安全性高。插座多方便

Cons:

整体不错！

2026-08-22 • via Nuitee
J
James • family_with_children • us
1
Not great
Pros:

Location

Cons:

We booked before we looked for other reviews besides booking.com. Big mistake. We tried to cancel. They refused. We stayed, and it was obvious that the issues they had with bed bugs, if resolved, were resolved poorly. There were stains (including blood) on the mattress, box spring, and wall. Even after being told, they refused to check, refund, or do anything to remedy the situation. Really disappointed.

2026-08-22 • via Nuitee
V
Vasiliki • couple • gr
10
2026-08-22 • via Nuitee
C
Cecile • family_with_children • fr
8
Bien situé, vieillissant mais propre, personnel sympa.
Pros:

L’emplacement , le petit déjeuner compris dans le prix, le personnel très gentil

Cons:

Établissement vieillissant et lit moyennement confortable

2026-08-22 • via Nuitee
C
Christelle • solo_traveller • fr
8
Très bon séjour. Bon emplacement pour visiter Londres.
Pros:

La localisation.
Chambre simple mais confortable.

Cons:

Le lavabo de la salle de bain est un peu petit…

2026-08-21 • via Nuitee
K
Karin • solo_traveller • at
6
Pros:

Gute Lage Nähe Paddingten. Viele Lokale in der Umgebung.
Zimmer sauber.

Cons:

Frühstück nur bis 8:30 und da wurden mir die Teller schon abserviert. Keine Auswahl beim Frühstück frisch gebratener Speck und Spiegelei manchmal mit Bohnen oder Würstchen. Wer das mag ist super. Ansonsten nur Toastbrot Butter und Marmelade. Und Cornflaks. Kei Gebäck kein Kuchen.
Bad sehr sehr klein.

2026-08-20 • via Nuitee
Z
ZURONG • solo_traveller • cn
9
Pros:

位置挺好的。早餐也不错。

Cons:

整体上都挺好的。

2026-08-20 • via Nuitee
A
Andrea • solo_traveller • gb
6
Great location in Paddington
Pros:

Lovely location, check out the Paddington basin and floating park.
The rooms were clean and staff friendly. We had a fan in our top floor room, much needed. Lovely shower, albeit the bathroom is small.

Cons:

The breakfast let it down. Our breakfast was included for myself and a child. Only cereal options were cornflakes or cheerios. No yoghurt, or pastries. The cooked option was fried egg, or bacon with mushrooms. I asked for scrambled but told only fried. I am vegetarian so no bacon, please. In the end I had toast. I did not feel this was value for money and thought needs to go into having a bit more selection.

2026-08-19 • via Nuitee
F
Francesca • family_with_children • it
9
Buon rapporto qualità prezzo e posizione ottima
Pros:

La cordialità e la posizione

2026-08-18 • via Nuitee
J
Joanna • solo_traveller • pl
8
2026-08-18 • via Nuitee