Wyndham Merida

First room they gave us faced a brick wall with no light. We complained and they provided us with a first floor room facing the street. The rooms have no mini fridges or microwaves and are quite small. The bed was comfortable. The cleaning staff burst in early with no time between knocking and entering. We would not return.

The hotel is a little strange. It's built into an old hacienda, but instead of preserving the charm they chose to pack in as many rooms as possible, so half the rooms have a balcony right next to a wall (and that's your only view). It's not well-maintained (maintenance man is super nice and everything was clean, but they obviously don't spend money to keep things up so the shower heads were old and rusted, the fish tank pump was broken, things like that). The "continental breakfast" was one piece of bread and a coffee, so make plans to eat elsewhere. The staff were all great, especially the young women at the front desk.

I didn't catch her name but we checked in with a young Black lady who was very helpful through our stay. However, we watched her manage (a middle aged, short man who was starting to lose his hair and has a very big Napoleon complex) openly mistreat her and the other female employees for trying to give us good service.

This man is a huge HR and PR risk, Wyndham. I know it's hard to fire people in Mexico, but he's worth paying severance to get rid of. He's destroying your culture with how he treats employers and guests. He yelled at someone for trying to allow us into our room before 3pm (it was 2pm and we confirmed with multiple people that the rooms were already ready). No guest should be forced to wait in the heat because he doesn't want them to use an hour's worth of electricity by checking in a little early. Soooo tacaño.

He's also destroying your property by being such an obvious cheapskate. I would be embarrassed to have my company name on this property under his "care".

Excelente opción pero debe mejorar la calidad de las toallas, cambiar la grifería de las habitaciones y mejorar la limpieza diaria de la habitación.

Nice small hotel, good location and the employees are very friendly and helpful. The restaurant is hit or miss, somedays good some days bad. so I would eat elsewhere. Rooms are always clean, towels a little like sandpaper, but they will dry you. Service by employees great!

This was my 2nd time staying here. The hospitality is on point and I love the way they assist in helping me practice the language.

Poorly maintained, moldy sinks, staff says its normal. Slow to act on your request.

We have a wonderful time at this Hotel! My family and I were very satisfied totally recommend. 🙏🏾 desde🇩🇴 Republica Dominicana. I felt safe and it was a great Hotel to enjoy Merida the pool and bedrooms were very clean, and the employees were very friendly.

The service provided by the entire staff was impeccable! Thank you for answering our questions and making great suggestions on activities and sights to see.

Good restaurant! Friendly staff!

Very nice staff! Tours are offered! Close to Paseo de Montejo and other spota. Great estieries all around! Will definitely be back.

Very nice hotel. Extremely attentive staff and management. Great food. Good location Special thanks to food service manager, Oready Reyes, and her staff. Also, housekeeper, Irene, did a great job and was very attentive to our needs. Will definitely stay here again.

Wonderful location and service.
The rooms were spotless and the staff was great.
Also enjoyed the on-site restaurant and food offerings.
Also, you must book a massage at the hotel with Tikil'um.
I had the one-hour Swedish Massage and it was fantastic.
Will book again!

I stayed for 14 nights and I have great things to say about the property and the staff. This is a model property for every other hotel in my opinion. Everyone was pleasant and guest focused. Super experience!

Long time ago, but seems some people would like to visit places like I did. It was a clean place, comfortable to stay. Breakfast was good, but if spicy food is not your thing, you could ask for options free of hot sauces. It is close to the Fiesta Americana and Av. Colon.''

En términos generales todo muy bien

The customer service at this location was excellent , especially the crew at the restaurant inside the hotel where very friendly , they really did all the possible to please the coustomer in their request. I'm sure I will be back, and we will recommend David .

Good service, friendly staff, 24/7 attendants

Great place, great vibes - staff was amazing! Will definitely stay here again next time I visit Merida.

Lovely place nice swimming pool ! Nice restaurant! We are in Love with this place !

Una porquería de Hotel, increíble que la marca Wyndham opere una propiedad con tan poco mantenimiento, capacitación de personal, restaurante caro y malo. En fin lo único bueno es que los sábados a dos calles se pone un puesto que vende tacos de lechón espectaculares.