The Jesselton Hotel

Hotels
8.3 (392 reviews)
69, Jalan Gaya, P.O. Box 10401 , Kota Kinabalu , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
Physical distancing rules followed
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Good Location
Friendly Staff
Comfortable Rooms
Cons:
No Parking
Limited Amenities
Inconsistent WiFi

Categories

Cleanliness
7.63
Guests mentioned clean rooms, but some concerns about maintenance in bathrooms were noted.
Service
9.1
Friendly staff remembered faces and provided a warm welcome, especially noted for special occasions.
Location
9.14
Excellent central location with access to attractions, but occasional noise from the nearby night market was mentioned.
Room Quality
8.59
Rooms were described as aesthetically beautiful and comfortable, although some issues with parking were noted.
Amenities
7.62
Limited amenities within the hotel such as no bar or café, with some functional issues reported.
Value for Money
8.58
Generally considered a good value due to location and comfort, despite some criticism of high prices for breakfast outside.
Food and Beverage
7.13
Breakfast options nearby are good, but the hotel café was noted as overpriced.
Overall Experience
8.6
Overall good experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:15

Property Description

Charming Colonial Decor
Immerse yourself in the colonial-inspired decor of Jesselton Hotel, situated in the heart of Kota Kinabalu.

Convenient Location
Explore nearby attractions such as Atkinson Clock Tower and Suria Sabah, all within walking distance from the hotel.

Modern Comforts
Relax in air-conditioned rooms equipped with amenities like a TV, marble bathroom, and minibar for a comfortable stay.

To experience the charm and convenience of Jesselton Hotel, book your stay with us now!

Important information:

Dear Valued Guests,

We wish to inform you that our hotel operational will be temporarily closed for major renovations in the Lobby area from August 29th to August 31st, 2024. During this time, we will be working to enhance our facilities and improve your future experience with us.

We apologize for any inconvenience this may cause and appreciate your understanding. We look forward to welcoming you back with an upgraded and refreshed lobby.

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

The Jesselton Hotel lobby (partially) will be undergoing refurbishment and extend from originally September 30th to October 14th, 2024, operating daily from 9:00am to 5:00pm.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 392 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 7.62
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 8.6
毅旼 • solo_traveller • us
10
2026-02-26 • via Nuitee
A
Amanda • solo_traveller • sg
7
Pros:

Good location, close to many eateries and cafes! Walking distance to many places, in the heart of Gaya. Room was comfortable.

Cons:

Tidying of room is sometimes a bit slipshod/inconsistent

2026-02-26 • via Nuitee
K
Katia Tinelli • family_with_children • it
9
Pros:

Struttura vintage ma pulita e curata. Ottima posizione. Staff disponibile e cordiale. Un buon soggiorno

Cons:

Manca il banco escursioni.

2026-02-25 • via Nuitee
P
Parisa • family_with_children • ca
8
Pros:

Location

Cons:

Airconditioning had issues, and the bed was not very comfortable with old mattress

2026-02-23 • via Nuitee
S
Stephanie • couple • gb
10
Great historical venue that is very comfortable and affordable
Pros:

Large comfortable room. Centre of action. Really nice staff. Pride of venue

Cons:

A bit of noise from street but definitely not a reason to not stay here

2026-02-22 • via Nuitee
S
SACHIKO • couple • jp
8
2026-02-01 • via Nuitee
M
Matilda • family_with_children • au
9
Pros:

We enjoyed our stay. The staff were friendly, helpful, and polite. The hotel is located in an ideal location. Very close to shopping centres and restaurants/cafes

2026-01-31 • via Nuitee
N
Nur Farhana • solo_traveller • my
7
Pros:

I like the location and the place. Old but gold.

2026-01-31 • via Nuitee
S
Swee Im • solo_traveller • my
8
Haappy with my choice.
Pros:

Location was great - surrounded by shops and restaurants, and to the major banks as well.

Cons:

While location is excellent, traffic noise was a bit loud.

2026-01-30 • via Nuitee
M
Martin • couple • gb
8
2026-01-30 • via Nuitee
B
benoist • solo_traveller • fr
8
Bon séjour, mais spécifier chambre côté mer
Pros:

La taille des chambres . L’accs à TV5 Monde chainé francophone

Cons:

La chambre donnant sur le boulevard souffre du bruit de la circulation

2026-01-28 • via Nuitee
K
Kwong • couple • my
8
2026-01-23 • via Nuitee
S
Seah • family_with_children • sg
9
Good location with a lot of good food and shops around within 5 mins walking distance
Pros:

Location was good, very convenient

Cons:

NA

2026-01-19 • via Nuitee
Y
Yuhsing • couple • tw
10
2026-01-19 • via Nuitee
H
Hilary • solo_traveller • my
8
Pleasant
Pros:

Cosy clean room.

Cons:

Towels looked old and worn. WiFi could be better. Toiletries provided was too basic for the price paid.

2026-01-19 • via Nuitee
M
Min • couple • cn
10
2026-01-19 • via Nuitee
L
Liew • family_with_children • my
8
2026-01-16 • via Nuitee
K
Kennedy • solo_traveller • my
9
Pros:

Very happy with our stay! Ideal location in Town!

2026-01-13 • via Nuitee
L
lo • solo_traveller • my
7
2026-01-11 • via Nuitee
M
minniemir9 • family_with_children • kr
6
Pros:

Location is so perfect. It's easy to get to anywhere in Gaya street.

Cons:

I was told that it'd been renovated though, it looks old and not tidy at all. Shower room is moldy too. Need to take care of cleaness.

2026-01-11 • via Nuitee