Horizon

Terrible hotel, very dirty. Room slightly cold. Cup and spoon for tea and coffee was dirty. No towels on arrival but were supplied afterwards.

Hi,
I’ve faced the worst ever experience in my entire life while staying here. I booked the room before 3 hours of arrival. It was very difficult to find the location. There was no sign or anything outside. Not even door number.

I reached there and they didn’t let me in even after i show all my booking details and id. I stayed outside in cold for almost 1 hour for them to verify my booking. Even after i showed my booking they were very rude to us. They told us they cant let me in and give room. Then after i got the help from hotels.com assistance i got a chance to let inside.

I don’t know whether after all these issues they gave me the worst room to me. Right after seeing the room i left the property.

Let this not happen to anyone again
Thanks

Reception staff was friendly and helpful. The room was disappointing- no heating (it was 10 degrees outside) and no extra blanket in the room, the bedside lamps didn't work and there was only a few coat hangers on a rail to store clothes. On the plus side, the reception staff gave me an electronic heater after i complained and the view on the pier was suberb. Disappointing for the price!!

The worst place we have ever stayed, room dirty, faulty electrics, uncomfortable bed, pillows like rock, no toiletries, self haning off wall, no hot water, no heating. Tiny ripped quilt.

Staff were really friendly but there are no staff in the property after 8pm.

Other guests were really noisy but as no staff so couldn't get help with the noise still going on at 3am.

Room smelt of smoke and not very clean. Mold on the walls in the bathroom.

Comfortable mattress but awful pillows.

Awful WiFi.

Wouldn't stay here agaun

This Hotel (Squat) is a disgrace the toilt areas were broken and had fesses on them mould broken windows dirty broken flooring .. i would like someone to call me please

It was the cheapest option that’s why we chose it. It was grim, there was barely any toilet roll for us and nobody at reception to ask for more. Really dirty and mouldy bathroom, with the sink in the bedroom which was odd. Window wouldn’t shut so room was freezing, had to lay towels over the duvet to try and warm up. Tv didn’t work. Hallways stunk of weed which seeped into the room. Also they wanted to charge £25 if you arrive after 8:30pm which is insane! That was half the price of the room. Just do yourself a favour and don’t stay here lol

Its in walking distance to shops, bars, restaurants, seafront.
Ideal if you just want a base. Bed was nice and comfy and room was clean.
The guy on reception was nice, polite, helpful.

Sink had debris stuck in plughole

Disgrace of a hotel. Will not go back, bathroom had mould in the shower windows broken & boarded up with wood. The pictures on the advertisement is not what you get they look like were taken from a different hotel. Rooms smelt of smoke. Gaps in walls & doors which made it very cold at night. Over our 3 night stay no house keeping was done to empty bins fresh towels etc. Room was very dirty & staff didn’t really care.

The property was terrible. The room did not look like any of the pictures. Upon arrival, there was a pile of dirty towels and laundry in my room, and i had no clean towels or toilet roll. The bathroom stank and had mould. After discussing with the receptionist, they took the dirty laundry and gave me a fresh towel, but no toilet roll. The cups, kettle and teaspoons were also dirty.
There was no heating, and the window would not fully close, so was very could. Also, the duvet was very thin.
The hallways were very thin and most of the flooring/stairs/doors were very creaky. The walls were very thin and i could consistently hear people throughout the nights.
The room was not cleaned at all during my 3 night stay. I was charged to leave my luggage for a few hours on the day of check out.
Location and wifi were decent.

Great location next to the pier, although the room could do with an massive upgrade! Other than that no complaints

Was very old and run down would definitely not stay again

Room was the cheapest option around that wasn’t a hostel so we went for it, but was still expensive for what it was. £115 for one night but the room was really run down. It’s opposite a park too which is loud at night as it seems groups of men sit drinking on the benches. Ceiling was wallpapered which was odd. The toilet seat was too small for the bowl and wasn’t fastened on properly which wasn’t great. Chairs were really stained. Walls had stickers from previous guests clothing. Hallway was really loud when wind blew or other guests shut their doors (would make your door rattle). Parking around there is an absolute nightmare too

The staff were friendly, beds were comfy and when we asked to me moved as our room was too high for my mobility they were very accommodating all in all we had a pleasant stay

I booked a double bedroom for a night at Hotel Horizon because I had an early hospital appointment (7.15am) at the Brighton County Hospital. The hotel is only 8 mins on foot to the pier and 8 mins to the town centre. I made sure I checked in within the 3pm to 8pm window and it went very smoothly. The receptionist was extremely pleasant and helpful. I was given information how to get back into the hotel after the checkin window and how to get to the hospital on foot and how much time I should allow myself to get there with plenty of time to spare. I could not asked for a more comfortable stay at the price I paid at the height of Summer in Brighton. The room was clean and the bed was comfortable. There’s even a lovely beach view where the pier was visible from the room. There was plenty of coffees and teas as well as a couple of packets of biscuits which were most welcome.

It’s also fact the the interior of the hotel, like carpet and woodwork are desperately in need of an overhaul.

Overall, a pleasant stay.

Stayed here with my sister for pride weekend it’s definitely more of a place to put your head down but it’s exactly as advertised.
It’s a amazing location right by the beach and pier so was easy to get to everything!!
The room was nice, bed was comfortable the en-suite is small but you can use it. You have a kettle and a tv in the room.

I’d definitely stay again

This hotel needs to be closed and completely refurbished and deep cleaned before allowing any new visitors. The room was very basic and the beds uncomfortable for even one nights sleep for the price paid with the bathroom minute and not very clean. Would not recommend or stay again.

I liked the location, I didn't like that it was dirty and had lots of dust and the shower was broken the toilet seat broken, almost fell in the toilet

I found excrement on the toilet roll after we first checked in. There are a lot of stairs and no lifts. Also there were festivals not far away on beach until late at night. The water in the shower was barely warm on the highest setting although there had just been a heatwave. The good point was that it was cheaper than other places that were close to the beach.