The Pavilion Hotel

Hotels
7.4 (780 reviews)
Block A3,Bandar Labuk Jaya, Mile 7, Labuk Road, , Sandakan , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Convenient location
Cons:
Cleanliness needs improvement
Basic room setups
Wi-Fi connectivity issues

Categories

Cleanliness
6.4
Some reviews mentioned lack of cleanliness in the rooms and general upkeep.
Service
7.9
Several reviews praised the friendly and helpful staff.
Location
8.4
Guests highlighted the strategic location and convenience to nearby shops and the airport.
Room Quality
6.9
Reviews indicated some issues with room condition and cleanliness.
Amenities
6.9
Some mentions of amenities being basic or needing improvement.
Value for Money
7.4
Good feedback on the value received for the price paid.
Food and Beverage
7.9
Breakfast was positively noted, with variety and quality appreciated.
Overall Experience
7.4
General sentiment indicates a comfortable stay, albeit with some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:51

Property Description

Convenient Location
Experience easy access to the airport and nearby attractions such as Sandakan Town Centre and Sepilok Orang Utan Rehabilitation Centre.

Comfortable Accommodation
Enjoy modern rooms with essential amenities like a flat-screen TV, personal safe, and complimentary internet access.

Culinary Delights
Indulge in a variety of local and international cuisines at Pine Café, or opt for the convenience of in-room dining with our room service.

Book now for a delightful stay at The Pavilion Hotel in Sabah, where comfort and convenience await.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 60 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 780 reviews
Cleanliness: 6.4
Service: 7.9
Location: 8.4
Room Quality: 6.9
Amenities: 6.9
Value for Money: 7.4
Food and Beverage: 7.9
Overall Experience: 7.4
N
nur syahida • solo_traveller • my
8
Pros:

Layanan pekerja yang baik. Kawasan persekitaran yang bersih. Serta kemudahan yang selesa.

2026-07-03 • via Nuitee
O
Oxell Darren J • solo_traveller • my
9
2026-07-01 • via Nuitee
D
Dzulkifli • solo_traveller • my
9
2026-06-29 • via Nuitee
A
Angel • couple • es
5
Hotel para pasar una noche de paso.
Pros:

Hotel de paso, barato. No me quedaría más de un día aquí.

Cons:

Bastante sucio el cuarto de baño y manchas en las sábanas.

2026-06-28 • via Nuitee
G
Gordonvu • family_with_children • us
6
It is value for money. No convenient if plan to visit Sandakan towm.
Pros:

The room price includes breakfast which is nice. Ot is good if you have a party of 3 or 4. It is relatively near the airport. So it is good if you have an early flight. There are plenty of restaurants but they mostly serve muslim food.

Cons:

If you are looking for non muslim food, you have to go to an area called IJM which is about 19 minutes away. When you check in the hotel will give you one key card. You can request 2 key cards but if you lose any of the key cards the hotel will charge you for the missing key cards. The hotel is far from Sandakan down town and at around 1.00pm when morning school ends, it traffic can be quite heavy.

2026-06-28 • via Nuitee
Y
Yusof • couple • my
10
2026-06-24 • via Nuitee
M
Mohd Nazreen • solo_traveller • my
8
2026-06-23 • via Nuitee
J
JONATHAN • solo_traveller • be
8
2026-06-23 • via Nuitee
N
Nurul Iman • extended_group • my
5
Yes
Pros:

Yes

Cons:

Yes

2026-06-22 • via Nuitee
J
Josh • couple • gb
8
Good one night stay close to airport
Pros:

Comfiest bed we’ve ever stayed in! Staff were very friendly, easy check in and check out

Cons:

The room smelled very strongly of disinfectant/ cleaning products which is a good sign that they were cleaned thoroughly but was quite overpowering.

2026-06-21 • via Nuitee
J
Jenni A • solo_traveller • my
8
2026-06-21 • via Nuitee
R
Rustam • solo_traveller • my
10
2026-06-18 • via Nuitee
N
Niamh • extended_group • gb
4
Cons:

Carpets haven’t seen a hoover in an age

2026-06-16 • via Nuitee
N
nur syahida • solo_traveller • my
9
Pros:

Kawasan yang bersih dan bilik yang selesa serta layanan kakitangan yang baik dan mesra.

2026-06-15 • via Nuitee
A
Anthony • solo_traveller • gb
7
Pros:

Location was good, breakfast was very good and some local gyms near by if you use grab taxi

Cons:

Can be a bit more clean maybe or freshen up the decor but for value of money it isnt an issue

2026-06-11 • via Nuitee
E
Elisa Lee Ahling • solo_traveller • my
10
2026-06-09 • via Nuitee
D
Davide Gasparetto • solo_traveller • it
8
Pros:

Lo staff è stato molto cordiale, ci hanno dato un numero per prenotare escursioni.
La posizione è vicino aeroporto

Cons:

La pulizia della camera si può migliorare

2026-06-08 • via Nuitee
F
Fung Nee • solo_traveller • my
10
2026-06-08 • via Nuitee
H
Hicham • solo_traveller • fr
8
2026-06-07 • via Nuitee
J
Jan • solo_traveller • nl
9
Pros:

Clean place and friendly staf

2026-06-06 • via Nuitee