The Pavilion Hotel

Hotels
7.4 (709 reviews)
Block A3,Bandar Labuk Jaya, Mile 7, Labuk Road, , Sandakan , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Convenient location
Cons:
Cleanliness needs improvement
Basic room setups
Wi-Fi connectivity issues

Categories

Cleanliness
6.4
Some reviews mentioned lack of cleanliness in the rooms and general upkeep.
Service
7.9
Several reviews praised the friendly and helpful staff.
Location
8.4
Guests highlighted the strategic location and convenience to nearby shops and the airport.
Room Quality
6.9
Reviews indicated some issues with room condition and cleanliness.
Amenities
6.9
Some mentions of amenities being basic or needing improvement.
Value for Money
7.4
Good feedback on the value received for the price paid.
Food and Beverage
7.9
Breakfast was positively noted, with variety and quality appreciated.
Overall Experience
7.4
General sentiment indicates a comfortable stay, albeit with some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:51

Property Description

Convenient Location
Experience easy access to the airport and nearby attractions such as Sandakan Town Centre and Sepilok Orang Utan Rehabilitation Centre.

Comfortable Accommodation
Enjoy modern rooms with essential amenities like a flat-screen TV, personal safe, and complimentary internet access.

Culinary Delights
Indulge in a variety of local and international cuisines at Pine Café, or opt for the convenience of in-room dining with our room service.

Book now for a delightful stay at The Pavilion Hotel in Sabah, where comfort and convenience await.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 60 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 709 reviews
Cleanliness: 6.4
Service: 7.9
Location: 8.4
Room Quality: 6.9
Amenities: 6.9
Value for Money: 7.4
Food and Beverage: 7.9
Overall Experience: 7.4
S
Sabrina • family_with_children • fr
8
2026-04-11 • via Nuitee
N
Nur Akmal • family_with_children • my
10
2026-04-10 • via Nuitee
J
Jerome • family_with_children • fr
8
Pros:

L’accueil et la situation géographique

Cons:

Une odeur de tabac dans notre chambre alors que nous sommes non fumeurs

2026-04-10 • via Nuitee
Z
Zahirul • family_with_children • my
9
2026-04-08 • via Nuitee
R
Rustam • family_with_children • my
9
2026-04-04 • via Nuitee
I
Ilyaszuhair • family_with_children • my
10
2026-04-03 • via Nuitee
P
patrick • family_with_children • fr
9
Pros:

Bon petit hotel de passage, propre, confortable.
Personnel sympatique

Cons:

L'environnement ou im y a rien a faire.

2026-04-01 • via Nuitee
M
Michael • extended_group • gb
7
Overall a good budget hotel which suited our needs for our two night visit to see the orangutans and sun bears. Staff we
Pros:

Nice and close to the airport, good value for money

Cons:

Needs updating and some repairs, road noise also quite loud at times

2026-04-01 • via Nuitee
I
Ian • couple • ca
8
2026-03-30 • via Nuitee
K
Karolina • couple • pl
6
Hotel na jedną noc
Pros:

Mieliśmy problem żeby złapać graba na lotnisko, po zapytaniu na recepcji o możliwość zamówienia taksówki okazało się że hotel oferuje darmowy transfer na lotnisko więc to był dla nas duży plus. Sniadanie było fajne, urozmaicone.

Cons:

Zapach na piętrze oraz w pokoju (chociaż w pokoju mniej) był nieprzyjemny. Brak ciepłej wody pod prysznicem.

2026-03-23 • via Nuitee
N
Nuraini Hanisah • extended_group • my
7
2026-03-22 • via Nuitee
N
Neoly Orok • family_with_children • my
9
2026-03-21 • via Nuitee
S
SAHAR • family_with_children • my
8
2026-03-21 • via Nuitee
A
abdul malik • family_with_children • my
9
Sesuai dengan harapan
Pros:

Front desk yg ramah dan murah senyuman

2026-03-13 • via Nuitee
A
Alexandra • family_with_children • dk
8
Pros:

God beliggenhed. Stort familieværelse

2026-03-11 • via Nuitee
B
Bernadette • family_with_children • gb
6
Clean hotel. But best to stay further in near Sepilok
Pros:

Ok its location to airport was good .So if you just want to stay for 1 night its fine. After that well?and one more thing is Hotel was clean

Cons:

There is absolutely nothing in the area .No where to go nothing to do as you are in middle of industrial estate
The hotel does breakfast and dinner. Nothing to write home about.it was ok
.Just did not feel comfortable staying there

2026-03-10 • via Nuitee
D
Devina • family_with_children • my
8
Pros:

Location. Close to airport and good stayover before heading to sepilok.

2026-03-08 • via Nuitee
O
Oksana • couple • ua
10
2026-03-07 • via Nuitee
N
Nazim • couple • my
8
2026-03-04 • via Nuitee
A
Adèle • couple • fr
6
2026-03-01 • via Nuitee