The Pavilion Hotel

Hotels
7.4 (825 reviews)
Block A3,Bandar Labuk Jaya, Mile 7, Labuk Road, , Sandakan , my
+60 89-222 626

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Convenient location
Cons:
Cleanliness needs improvement
Basic room setups
Wi-Fi connectivity issues

Categories

Cleanliness
6.4
Some reviews mentioned lack of cleanliness in the rooms and general upkeep.
Service
7.9
Several reviews praised the friendly and helpful staff.
Location
8.4
Guests highlighted the strategic location and convenience to nearby shops and the airport.
Room Quality
6.9
Reviews indicated some issues with room condition and cleanliness.
Amenities
6.9
Some mentions of amenities being basic or needing improvement.
Value for Money
7.4
Good feedback on the value received for the price paid.
Food and Beverage
7.9
Breakfast was positively noted, with variety and quality appreciated.
Overall Experience
7.4
General sentiment indicates a comfortable stay, albeit with some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:51

Property Description

Convenient Location
Experience easy access to the airport and nearby attractions such as Sandakan Town Centre and Sepilok Orang Utan Rehabilitation Centre.

Comfortable Accommodation
Enjoy modern rooms with essential amenities like a flat-screen TV, personal safe, and complimentary internet access.

Culinary Delights
Indulge in a variety of local and international cuisines at Pine Café, or opt for the convenience of in-room dining with our room service.

Book now for a delightful stay at The Pavilion Hotel in Sabah, where comfort and convenience await.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDK

Location

Guest Reviews

7.4
Based on 825 reviews
Cleanliness: 6.4
Service: 7.9
Location: 8.4
Room Quality: 6.9
Amenities: 6.9
Value for Money: 7.4
Food and Beverage: 7.9
Overall Experience: 7.4
G
Giulio • couple • it
8
Buono per l'aeroporto ma con grab si va anche a sepilok senza problemi
Pros:

Buona posizione per l'aeroporto con attorno molti ristoranti. Colazione apre presto e ha sia dolce (toast con marmellata e burro di arachidi, frutta) che soprattutto salato. Camera un po' datata, in particolare il bagno, ma con letto comodo. Wifi funziona

Cons:

Bagno con doccia dentro una vasca un po' scrostata. Look della camera un po' datato

2026-08-08 • via Nuitee
R
Rajen • family_with_children • gb
9
Pros:

Great location. Staff were friendly.
We would recommend this hotel.

Cons:

Its not so much what we didnt like but what could improve. The staff struggled tonunderstabd English, however they made us feel at home and ensured they acted upon any requests.
We would recommend this hotel.

2026-08-07 • via Nuitee
R
rupert • extended_group • ch
6
2026-08-06 • via Nuitee
T
TATSUYA • couple • fr
8
2026-08-05 • via Nuitee
L
Lee • family_with_children • my
6
First and last.
Pros:

Breakfast is just okay, all the usuals

Cons:

The cleanliness of the room. Mostly the bathroom, so dirty on the walls.

2026-08-05 • via Nuitee
R
Ruslan • solo_traveller • my
10
Pros:

Best place to stay in Sandakan, easy parking, a lot of restaurant around, Laundry & grocery too.

2026-08-04 • via Nuitee
H
Hans • solo_traveller • nz
7
2026-08-03 • via Nuitee
M
Ms Gill • solo_traveller • my
10
Pros:

Food is delicious, room is comfy

Cons:

Bath tub was rusted, no bidet

2026-08-03 • via Nuitee
J
Justin • couple • au
10
2026-08-02 • via Nuitee
A
Anna Diu • solo_traveller • es
10
Pros:

Personal muy amable. Habitación y lavabos grandes, camas comodas y cerca del aeropuerto. Desayuno correcto

2026-07-24 • via Nuitee
C
claire • solo_traveller • ie
9
Pros:

Clean and comfortable . Kindly let us leave our bags there for the trip

Cons:

Nothing

2026-07-23 • via Nuitee
J
jose • extended_group • pt
6
Pros:

Perto do aeroporto

Cons:

Limpeza

2026-07-23 • via Nuitee
• extended_group • my
7
Overall good only the wifi issue.
Pros:

Nothing much to say. We stay her for work purpose and not on vacation.

Cons:

The wifi may available but we was not informed on what is the username and password.

2026-07-22 • via Nuitee
Álvaro • solo_traveller • es
9
2026-07-21 • via Nuitee
K
Kawan • solo_traveller • pl
10
Pros:

Pokój nie za duży, ale komfortowy. Bardzo uprzejmy i pomocny personel. Wspaniała kuchnia. W pobliżu nie ma dobrej restauracji, ale ta w hotelu przewyższyła nasze oczekiwania. Za rozsądną cenę serwuje przepyszne dania. Szczególnie dziękujemy Julkifli, który umilał nam pobyt cudownym uśmiechem i chęcią pomocy na każdym kroku.

2026-07-21 • via Nuitee
J
Jamila • solo_traveller • fr
7
Pros:

Proximité avec les sites touristiques du nord de l'île
Personnel a l'accueil et au restaurant adorables et attentifs

Cons:

Lavabo bouché
Peinture qui se décolle du plafond
Moisissures
Odeur d'urine

2026-07-20 • via Nuitee
S
Suki • family_with_children • ke
6
2026-07-19 • via Nuitee
L
Lene • solo_traveller • de
9
2026-07-19 • via Nuitee
J
JH9918 • family_with_children • my
8
2026-07-18 • via Nuitee
S
stephen • family_with_children • sg
6
2026-07-18 • via Nuitee