The Pavilion Hotel

Hotels
7.4 (746 reviews)
Block A3,Bandar Labuk Jaya, Mile 7, Labuk Road, , Sandakan , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Convenient location
Cons:
Cleanliness needs improvement
Basic room setups
Wi-Fi connectivity issues

Categories

Cleanliness
6.4
Some reviews mentioned lack of cleanliness in the rooms and general upkeep.
Service
7.9
Several reviews praised the friendly and helpful staff.
Location
8.4
Guests highlighted the strategic location and convenience to nearby shops and the airport.
Room Quality
6.9
Reviews indicated some issues with room condition and cleanliness.
Amenities
6.9
Some mentions of amenities being basic or needing improvement.
Value for Money
7.4
Good feedback on the value received for the price paid.
Food and Beverage
7.9
Breakfast was positively noted, with variety and quality appreciated.
Overall Experience
7.4
General sentiment indicates a comfortable stay, albeit with some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:51

Property Description

Convenient Location
Experience easy access to the airport and nearby attractions such as Sandakan Town Centre and Sepilok Orang Utan Rehabilitation Centre.

Comfortable Accommodation
Enjoy modern rooms with essential amenities like a flat-screen TV, personal safe, and complimentary internet access.

Culinary Delights
Indulge in a variety of local and international cuisines at Pine Café, or opt for the convenience of in-room dining with our room service.

Book now for a delightful stay at The Pavilion Hotel in Sabah, where comfort and convenience await.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 60 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 746 reviews
Cleanliness: 6.4
Service: 7.9
Location: 8.4
Room Quality: 6.9
Amenities: 6.9
Value for Money: 7.4
Food and Beverage: 7.9
Overall Experience: 7.4
C
Charlotte • solo_traveller • gb
10
2026-05-02 • via Nuitee
J
James • couple • au
5
Pros:

Helpful friendly staff.

Cons:

Dangerous stepping in and out of bath tub as shower is over there tub. Slippery, could slip and fall.

Carpet needs a good clean.

2026-04-29 • via Nuitee
D
DAYANA HAFEEZAH • solo_traveller • my
8
Pleasent stay
Pros:

Easy process of checking in and out without the need of deposit, just integrity between customer and the hotel itself. Complete toiltetress with hot drinks available. Overall
Pleasent stay

Cons:

Just the location a bit far from the centre

2026-04-29 • via Nuitee
N
Nurasyikin Ismail • solo_traveller • my
8
Pros:

Over all

Cons:

Aircond a little problem

2026-04-26 • via Nuitee
S
Syaidatul Ayushiko • solo_traveller • my
8
2026-04-25 • via Nuitee
H
Haidah • couple • my
9
2026-04-22 • via Nuitee
S
SAHAR • family_with_children • my
7
2026-04-22 • via Nuitee
C
cikcombi • family_with_children • my
6
2026-04-22 • via Nuitee
C
cikcombi • family_with_children • my
6
2026-04-22 • via Nuitee
N
Norlia • couple • my
7
2026-04-21 • via Nuitee
S
Suziah • family_with_children • my
10
2026-04-20 • via Nuitee
S
Safri • couple • my
9
yes
Pros:

good

Cons:

good

2026-04-20 • via Nuitee
A
Alex • couple • my
1
2026-04-20 • via Nuitee
F
Fernando • solo_traveller • es
9
2026-04-19 • via Nuitee
S
suriadi • solo_traveller • my
10
enjoy stay sini
Pros:

location menarik, kemudahan banyak sekeliling hotel

2026-04-16 • via Nuitee
L
Lorand • solo_traveller • au
4
2026-04-15 • via Nuitee
R
RASIDAH • family_with_children • my
10
2026-04-14 • via Nuitee
E
Eng Wee • extended_group • my
7
2026-04-12 • via Nuitee
S
Sabrina • family_with_children • fr
8
2026-04-11 • via Nuitee
J
Jerome • family_with_children • fr
8
Pros:

L’accueil et la situation géographique

Cons:

Une odeur de tabac dans notre chambre alors que nous sommes non fumeurs

2026-04-10 • via Nuitee