Dockside Hotel

Hotels
6.1 (2006 reviews)
55 Sutton Street , London , GB
+44 20 7791 2929

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Fax/photocopying
Non-smoking throughout
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Clean rooms
Cons:
Cleanliness issues
Small and lacking amenities
Noisy rooms

Categories

Cleanliness
5.35
Some reviews highlighted cleanliness issues including broken blinds, mold in the bathroom, and lack of towels.
Service
7.35
Guests appreciated the friendly and helpful staff throughout their stay.
Location
7.85
Multiple reviews praised the hotel's convenience to public transport and city attractions.
Room Quality
4.85
Several comments indicated the rooms were small, with issues like broken fixtures and insufficient amenities.
Amenities
4.85
Basic facilities were present, but many guests found them lacking in quality and quantity.
Value for Money
6.85
Many felt the price was reasonable for what was provided, although some did not find it satisfactory.
Food and Beverage
5.85
Breakfast options received mixed reviews, with some enjoying it while others mentioned quality concerns.
Overall Experience
5.85
While there were positive aspects, the overall stay was marked by several negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:23

Property Description

Convenient Location

Located just a 2-minute walk from Shadwell Station, Dockside Hotel offers easy access to London's top attractions. Explore the city with ease, with Buckingham Palace, London Eye, and the Olympic Stadium just a short journey away.

Modern Amenities

Each room at Dockside Hotel features a flat-screen TV, en suite bathroom, work desk, and mini fridge. Enjoy the convenience of free Wi-Fi and complimentary toiletries during your stay.

Easy Access to Airports

With London City Airport a mere 5 miles away and Gatwick and Heathrow within reach via tube, Dockside Hotel is the perfect choice for travelers seeking convenience and comfort.

Ready to experience the best of London? Book your stay at Dockside Hotel today!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

6.1
Based on 2006 reviews
Cleanliness: 5.35
Service: 7.35
Location: 7.85
Room Quality: 4.85
Amenities: 4.85
Value for Money: 6.85
Food and Beverage: 5.85
Overall Experience: 5.85
M
Martin • couple • us
6
chape basic Hotel
Pros:

very basic Hotel, but clean and on the cheaper side

Cons:

Needs updating

2026-10-15 • via Nuitee
N
Nida • couple • gb
3
Distressing
Pros:

Breakfast was good, breakfast provding lady was extremely nice. But the problem was absence of room service facilities. Even if you need any information you have to go to the reception which was all the way done to confirm whether something is available or not.

Cons:

There's no phone in the room so if you need any service from the staff you have to go all the way doneby yousrself which is extremely distressing.

2026-10-14 • via Nuitee
A
Anna • solo_traveller • gb
2
Do not stay here - hotel knowingly puts guests in rooms with bedbugs
Pros:

Convenient location - easy to get to Canary Wharf and Central London

Cons:

The room was swarming with bedbugs so I had to leave. I ended up with loads of bites, and also had to deal with disinfecting all my belongings.

2026-10-13 • via Nuitee
D
Daniel • couple • dk
1
2026-10-11 • via Nuitee
J
Joe Cordwell • solo_traveller • gb
5
Good location for short trips to London
Pros:

Breakfast was ok, good choice on the continental breakfast but not so much choice on the cooked breakfast.

Bed was very soft but strangely got a comfortable sleep.

Good location for short trips to London.

Staff were friendly.

Cons:

Toilet wasn't working properly, the flush button was faulty.

The TV channel wasn't receiving good signal so couldn't really watch it.

I know we had to pay London prices but we thought it was slightly expensive for the quality of the room.

2026-10-10 • via Nuitee
B
Bettina • couple • at
8
Sehr gutes Preis-Leistungs-Verhältnis
Pros:

Frühstück reichlich

Cons:

Moderner

2026-10-08 • via Nuitee
F
Fox Wilde • solo_traveller • gb
8
Convenient. Clean. Friendly!
Pros:

Room was good. Location was ideal. Breakfast was great.

Cons:

No complaints. Thank you. All went well.

2026-10-07 • via Nuitee
A
Andrea • couple • it
8
2026-09-18 • via Nuitee
D
Darren • solo_traveller • ro
1
Bed bugs there !! The place needs to be controlled !!
Pros:

Location is good for where we needed to be, but the hotel is not clean at all and full of bed bugs !!

Cons:

Unclean, run down, full of bed bug bits after staying there

2026-09-18 • via Nuitee
D
Darren • solo_traveller • ro
1
Very unclean, bed bug bites after 2 day stay !!
Pros:

The property was close to where we needed to be, but that came with extra costa in the form if bed bug bites !!! We have contacted Booking to file a complaint.

Cons:

Unclean, run down, bed bug bites !!!

2026-09-18 • via Nuitee
E
Emmanuel Maduka • couple • ca
3
I could not stay so not applicable
Pros:

Staffs were co-operative

Cons:

I did not feel the hospitality in serene so I could stay any longer.

2026-09-15 • via Nuitee
M
Michael • solo_traveller • gb
7
I would come again.
Pros:

Good breakfast.

2026-09-15 • via Nuitee
S
Silvia • family_with_children • at
5
Cons:

Sehr veraltert. Nicht wie beschrieben. Sehr unordentlich

2026-09-13 • via Nuitee
A
Aigerim Kalibek • solo_traveller • kz
9
I loved everything about my trip.
Pros:

I was not expecting that the breakfast at the hotel would be so nice. It was freshly served and it lasted very long time, like from 07-30 till 10-30. All the staff members were very friendly, whenever I needed hair dryer they gave me. Especially miss Chopna and miss Sophia during the breakfast hours were very friendly and nice to me.

Cons:

Everything was fine. The hotel lobby smells so good and fresh. The tube station Shadwell is just in 10 min walk from the hotel.

2026-09-12 • via Nuitee
Z
Zach • solo_traveller • au
8
Decent location, decent for the price and London, breakfast was included and fresh
2026-09-12 • via Nuitee
N
Niki • family_with_children • gb
2
2026-09-12 • via Nuitee
P
Peter • family_with_children • gb
8
Fine, would use it again.
Pros:

Clean room, fan to keep cool, good range of foods for Breakfast.

2026-09-09 • via Nuitee
J
Jason • solo_traveller • ie
10
Great place
Pros:

Great location and beside the Underground

Cons:

Na

2026-09-08 • via Nuitee
W
Walch • solo_traveller • at
3
Cons:

Es war schmutzig, heruntergekommen und sah gar nicht aus wie auf den Fotos.
Ich persönlich würde es nicht weiter empfehlen.

2026-09-07 • via Nuitee
H
Heikkilä • solo_traveller • fi
7
2026-09-04 • via Nuitee