Zenitude Hôtel-Résidences Marseille Saint Charles

At this time of the year, early October, they turn of the air conditioning in the hotel. They don't warn you of this when you book however. The rooms are small and very stuffy. It's also difficult to sleep with the window open because of the mid city noise. A most unpleasant experience overall performance in classic Marseille.

Walking distance to Gare du Lyon but well away from the city attractions

Great place to stay. Friendly staff!

During check-in, I used the Apple Pay to settle the city tax and the charge of my pet at the counter. Then after ~45min, there was another small charge via the Apple Pay again without notifying me (like a fraud). I asked a female staff on the 2nd day (17 Sept, 21:30) and she said that this was a missing charge on the pet. It was ok for such missing but they cant settle the payment without my consent. She apologized quite rudely and said that I just repeated the situation. She said that it was common even in a supermarket to charge without the customer’s consent. I was quite shocked about this hotel which did something out of the standard practice (ie at least notifying or charge me the outstanding upon check out). Really a very low quality hotel. Better not to try this hotel.

chambre propre et literie confortable. personnel aimable et répondant rapidement à vos demandes. petit balcon agréable pour manger à deux.

Mkt ljus o bekväm liten lägenhet med kokplattor o balkong. Bra garderob o rymliga ytor. Sängbord o skrivbord som var stora tillräckligt. Beläget 5 min från tåg stationen.
Dock i ett lite rörigt område kanske.

連泊しましたが、

Housekeeping cleaned our room, change bedding and towels and supply toilet paper after 5 days of stay. Filty bath tub on arrival. Conveniently close to the train station but very noisy.

Very good experience

Always enjoy staying here as it is near the rail station and staff polite

La première bonne surprise a été le personnel très agréable et aux petits soins (de jour comme de nuit). Concernant la chambre, je n'ai rien à dire elle est fonctionnelle propre et confortable.
Le balcon c'est vraiment un gros plus. mais surtout du 5ème étage on aperçoit la mer au loin. Pas de vis a vis. Jai adoré cet hotel et jy reviendrais. Le seul point négatif est l'absence de parking au sous-sol ou alors pourriez-vous envisager un partenariat avec un parking surveillé a proximité ?

Close to train station, but area around property was loud. Hotel could also do with some upkeep.

proximite gare

La chambre était sale, ça sentait l’humidité, il y’avait des miettes partout (draps et canapé), des épluchures de gâteaux dans les penderies. Le savon et le shampoing de la salle de bain étaient vides. Rien n’allait. Heureusement que c’était que pour une seule nuit

I like the hotel itself, it's beautiful. The staff are friendly for the most part, but there are some downsides. The rooms are small but lovely...I expectee that, as I have been to Paris before. But I searched Expedia for a hotel with balconies and a gym, specifically, those were my main concerns. At check in, they told me that I shpuld have called that morning to request one, and there were no rooms available with a balcony. Secondly, the gym. The gym is a poorly lit, windowlesss closet-sized room with TWO sets of weights and a bike. I have video proof. The gym door, when closed, feels like a coffin. The manager argued with m we for not wanting to stay inside the coffin gym, and told me about other hotels that cost more, further insulting me. She offered a gym across the street for 35 euros a day. I booked that hitel because it claims to have a gym, which it does not.

The breakfast is worth having.

If a gym is important to you, don't go there. I would not recommend it. And the elevator holds 3 people maximum at a time.

The room was smaller than I thought but was clean and well kept. There was a bedroom, bath, and small but complete kitchen. Good location. 10 minute walk to the train station. 20 minutes to the old port. Breakfast was good with meats, cheeses, breads, yogurts, fruit, and soft boiled eggs.

洗面所から悪臭があった。それ以外はキッチンやバルコニーもありまずまずだった。
冷凍庫があるのがよかった。

Séjour fantastique

Le séjour était agréable et paisible.

Communication from the hotel was first class via email, but it was mostly in french.
Area is not the best and noisy. Tourist sites are 10 minutes walk away but while we didn't feel threatened, we were wary.
Our room had a kitchenette which was quirky. ishmatched glasses and crockery.
Room was very tired and skirting boards were made from partical board so they had absorbed water and were disintegrating.
Aircon a bit of a mystery - one temp only and shower leaked a lot.
Staffvery helpful.