Hotel Trusty Osaka Abeno

Hotels
8.6 (497 reviews)
Abeno-ku Abenosuji 1-5-10-300 , Osaka , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Kid meals
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast
Cons:
Small rooms
Inconsistent service

Categories

Cleanliness
8.48
Generally clean, but some reviews mention room size impacting comfort.
Service
8.65
Most reviews highlight helpful staff, although some mention uncomfortable interactions.
Location
8.89
Convenient proximity to Tennoji station and local amenities.
Room Quality
8.34
Rooms are generally small but functional and comfortable.
Amenities
8.57
Adequate amenities are provided, although some guests note limited options.
Value for Money
8.53
Considered good value for the quality provided, though some mention higher prices.
Food and Beverage
8.78
Breakfast is varied and enjoyed by many guests.
Overall Experience
8.55
Overall positive experience with minors issues in room size and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 11:04

Property Description

Convenient Location
Hotel Trusty Osaka Abeno is strategically located just minutes away from Tennojiekimae Station and Tennoji Station, making it an ideal choice for travelers looking for easy access to public transportation.

Modern Amenities
Each guest room is thoughtfully equipped with a private bathroom featuring high-tech toilet facilities, a TV, refrigerator, and even a trouser press for added convenience. The free WiFi and 24-hour front desk ensure a comfortable stay for all guests.

Culinary Delights
Indulge in a unique dining experience at the on-site Japanese-style teppanyaki restaurant where skilled chefs prepare delicious meals right in front of you. Afterward, unwind at the bar with a selection of both alcoholic beverages and tea.

Experience the perfect blend of convenience, comfort, and culinary delights at Hotel Trusty Osaka Abeno. Book your stay now to create unforgettable memories in Osaka.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs JPY 2500 per day.

Location

Guest Reviews

8.6
Based on 497 reviews
Cleanliness: 8.48
Service: 8.65
Location: 8.89
Room Quality: 8.34
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.78
Overall Experience: 8.55
M
matsumoto • solo_traveller • jp
8
2026-02-14 • via Nuitee
W
Wei • solo_traveller • us
7
2026-02-12 • via Nuitee
Y
Yoshi • solo_traveller • jp
9
2026-02-12 • via Nuitee
小林 • couple • jp
6
良かったです。
Pros:

新しくて綺麗でした。
隠れ家的でもあり満足です。

Cons:

そんなところはなかったかな。

2026-02-12 • via Nuitee
H
HIROYUKI • family_with_children • jp
6
素泊まり
Pros:

こじんまりとして、雰囲気がよかった。ミネラルウォーターのサービスも良かった。

Cons:

クレカ決済したが、ホテル到着したらフロントで２００円請求された。

2026-02-11 • via Nuitee
O
ono • family_with_children • jp
6
2026-02-11 • via Nuitee
H
Hsin-Ta • solo_traveller • tw
1
少部份櫃台服務人員的態度十分欠佳
Pros:

住宿地點頗佳, 就在天王寺站旁邊; 旅館的設施水平和清潔程度也不錯; 但旅館本身沒有停車場, 而且旅館 1F 沒有合法的空間可以暫停車輛, 只能使用附近的付費特約停車場, 這對自行開車的人較為不方便, 建議使用大眾交通工具出遊的人住宿

Cons:

櫃台男性服務人員的英文很差, 很難想像四星級飯店的櫃台英文程度會這麼差, 而且聽不懂還不會一開始就拿手機出來翻譯; 剛到旅館時, 因為我租的車在旅館前面沒地方停車, 逼不得已只能臨時停在附近路邊, 想問櫃台我是不是可以先停好車再去 check in, 講了老半天還溝通不清楚, 最後看我有點不耐煩了, 對方才拿出手機來翻譯; 後來還有更扯的事, 這間旅館所在的街區, 所有的立體停車場, 當然包含該旅館的特約停車場, 在 0 點 ~ 7 點間都不開放; 但隔著一條大馬路, 在離該旅館不遠處, 天王寺公園地下停車場則是全天開放的; 我先前並沒有注意到停車的時間限制, 大概凌晨兩點多回旅館時, 發現特約停車場已經不能停車了, 所以, 我又只能把車停在附近路邊, 跑到旅館的櫃檯去求援; 因為這間旅館搭配的停車場的使用費, 是在 check in 時就要預先付的, 每天 2500 日圓, 所以, 我當時是處於手上有已經付費的停車抵用券, 但沒辦法進去該旅館的特約停車場停車的狀況; 當然, 因為是我自己誤了時間理虧, 所以我並沒有請旅館櫃檯當時出來的男性服務人員, 幫我聯絡特約停車場讓我進去停車, 只是希望旅館櫃檯的該服務人員, 幫我推薦是不是附近還有什麼可以停車的地方, 原本預先購買的停車抵用券就算浪費了用不到, 我也不在意; 然而, 當時該旅館櫃檯的服務人員的反應, 卻讓我非常傻眼, 英文幾乎聽不懂也就算了, 只跟我說現在附近的停車場應該都關了, 我請對方拿手機出來, 用手機翻譯我想請他進一步幫忙的事, 或是請其他櫃台服務人員幫忙, 他也都不願意, 只說另外一個服務人員現在在睡覺, 一副就是客人不關他或是這間旅館死活的樣子, 我摸摸鼻子想想就算了; 最後, 好在我這幾天都有開車經過週邊鄰近區域的經驗, 很快我就找到在離該旅館不遠處, 天王寺公園地下停車場發現那裏還可以停車了, 自己解決了我的問題; 後來我回到旅館, 再次找櫃檯的員工反映意見, 這次出來的是另一位男性服務人員, 態度就很明顯地好很多, 雖然英文還是沒有很好, 也需要用手機上的翻譯軟體溝通, 了解狀況後也跟我道歉了; 總之, 我去過日本很多次, 其實絕大多數日本人, 不管是旅館的從業人員或是一般人, 多半都相當友好且願意協助遊客; 這次我在這間旅館所遭遇的糟糕經驗, 實在是在日本非常罕見, 我希望該旅館能夠加強對員工的訓練, 能對住客遭遇到的問題能有多一點的同理心, 這樣才不會有愧於大阪是商人之城的歷史美譽.

2026-02-11 • via Nuitee
C
CHIKAKO • solo_traveller • jp
10
2026-02-11 • via Nuitee
S
Sonnia • solo_traveller • tw
7
2026-02-10 • via Nuitee
藤代 • extended_group • jp
7
Cons:

入口がわかりにくい

2026-01-31 • via Nuitee
K
karolane • family_with_children • ca
10
Pros:

Emplacement idéal et chambre confortable.

2026-01-29 • via Nuitee
C
Chin Yi • extended_group • tw
9
8/10 ok!
Pros:

員工服務態度
空間尚可

Cons:

因為乾燥 房間沒有提供乳液 有點可惜 還好有自備

2026-01-28 • via Nuitee
A
ana julia • couple • br
9
Quarto muito bom
Pros:

O tamanho do quarto é maior do que o usual em cidades grandes do Japão, assim como o banheiro.

Cons:

O hotel não tem máquinas de lavar nem local para esquentar comida.

2026-01-20 • via Nuitee
J
Jennifer • solo_traveller • tw
10
Lovely vocation home
Pros:

The location is great and really convenient.

Cons:

Nope

2026-01-20 • via Nuitee
A
Andrea • couple • es
10
Buen alojamiento al lado de la estación de Tennoji
Pros:

El hotel está muy cerca de la estación de Tennoji. Bien conectado por la Osaka Loop con zonas de interés turístico, Shin-Osaka y Nara. La habitación es pequeña pero muy bien equipada.

2026-01-20 • via Nuitee
Y
YI TING • couple • tw
10
Pros:

地點非常優良，搭車非常方便以外緊鄰著百貨公司及藥妝店，要買什麼都有

Cons:

比較可惜的是沒有吸煙室

2026-01-19 • via Nuitee
R
Rumiko • family_with_children • jp
8
2026-01-19 • via Nuitee
H
HUI CHUN • couple • tw
10
2026-01-19 • via Nuitee
C
Chen Yu • family_with_children • tw
7
Pros:

電視可以連youtube/Netflix大概是最好的部分了

Cons:

第一次進房時發現房間天花板有蟲子，打電話請櫃檯處理，後來就是換了個房間給我們，並沒有任何解釋，然後再送上一床毯子來，毯子上已經佈滿瘋狂的大毛球，不太知道誰會願意使用這件毯子。

2026-01-19 • via Nuitee
R
Rikuto • couple • jp
9
2026-01-18 • via Nuitee