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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Heating
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Golf course
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Non-smoking throughout
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Outdoor pool
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Accessible parking
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Parking garage
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Minimarket on site
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Heated pool
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Outdoor furniture
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Shallow end
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Fence around pool
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Tropical Paradise Setting
Experience the ultimate relaxation at Portobello By The Sea, located opposite Dicky Beach amidst lush tropical gardens. Enjoy the spacious apartments with private balconies offering stunning views of the pool, park, or gardens.
Comfortable and Convenient
Indulge in the air-conditioned apartments equipped with all the essentials including cable TV, DVD player, kitchen, and laundry facilities. The en suite bathrooms add an extra touch of luxury to your stay.
Leisure and Entertainment
Unwind by the heated outdoor pool or let the kids splash in the wading area. Take advantage of the barbecue facilities for a delightful outdoor meal. With free parking available, exploring nearby attractions like North Caloundra Surf Club and local shops is a breeze.
Book now for an unforgettable stay at Portobello By The Sea!
Please note that this property does not accept payments with American Express credit cards.
Please note that reception hours are as follows:
Monday-Friday 09:00 until 17:00
Saturday-Sunday 09:00 until 12:30
Public holidays 09:00 until 12:00
If you expect to arrive outside reception opening hours, please inform the property in advance, using the contact details found on the booking confirmation.
Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. Please note that this property has a 'No Party Policy'.
Please note that rooms are unserviced. Linen change will be provided for stays over a duration of 8 or more days.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People 2 years old and over stay for AUD 35 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are not allowed.
Location
Guest Reviews
Very spacious and had everything we needed to self cater. Close to the beach, small supermarket and cafes
Only minor.. no exhaust fan in the bathroom so it smelt a little damp. We left the bathroom doors open while we were out to air it.
no lift to get in our floor / room
Great position lovely unit
Bed so hard . Stairs down to unit were hard for me. There is a lift but then stairs. Not a problem of the place though but needs mentioning for those who struggle with stairs
Booked through booking.com.
We advised we would arrive 6pm-7pm.
When we arrived the office was locked and the contact numbers at the entry were not responding to our not less than 20 phone calls.
We left the property at 7.20pm to find alternate accommodation.
Being June, it was pitch black, we didn't know the area and it left us with a very bad experience.
Also, whilst it was refunded within 72 hours, we had to pay the full booking amount at the time of booking.
Not impressed. Not satisfied.
Onus should be on the accommodation to leave access keys in a safe location and advise customer booking of that location prior to closing the office. We were driving, in remote areas, in and out of range. That email and/or text should have been sent so that when we arrived at the accommodation we could have gained access to our room. Totally dissatisfied and trying to find alternative accommodation at that time of night was annoying to say the least.
Location was perfect. Everything was walking distance.
We were very happy with the property felt safe and secure.
Loved the location and the pool. Our apartment was perfect for our family.
Needed maybe 2 sets of towels, more toilet paper, dishwasher powder and rubbish bags as we were there for a week.
Proximity to beach and amenities.
TV was too small for the distance from couch.
Great location, just opposite the beach, close to nearby shops
While I understand the need for maintenance, I wish we were warned that there would be roof replacement starting early in the morning
good location with parking, close to beach, shops and restaurants and surf club within easy walking distance
apartment was a good size, overlooked the pool which was lovely. It was close to coastal walkway
nothing
Location.
The unit was a huge safety hazard. I booked for myself and my 4 children and my mother. We were put on the top floor which was 4 flights of stairs up, there are no lifts so appartments and no accessible for anyone with a disability or the elderly. It was a huge mission to get up all of the children and our luggage. When we entered the unit the floor was absolutely filthy, it had not seen a mop in a very long time, the bottom of our feet were all back and dirty. HUGE safety issues, we were on the top story there were NO screens on any of the windows, one window they had placed a coffee table below so any of my children could have climbed and fell out the window. The bolt to lock on of the sliding doors to the balcony was broken so could have been opened by a child leading to a disaster. The balcony was full of sharp rusty poles and looked like it didn’t have much life left in it. There was no temperature regulations on the the hot water, it was scolding hot. The dishes that were in the cupboard were dirty. I paid extra for an extra bed, which was just a sheet put on the fold out couch, not even pillows. Really disappointed with the safety and the cleanliness. Not worth the money.
空間大，舒適
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