Hotel Real Toledo by Kavia

Hotels
•
Kavia Hotels
8.1 (1894 reviews)
Calle 58 487 entre calle 55 y 57 Centro , Mérida , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Luggage storage
Tour desk
Non-smoking throughout
Public Bath
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
7.81
Several reviews mention cleanliness issues and lack of maintenance.
Service
8.78
Staff was generally friendly, though some noted unfriendliness in the kitchen.
Location
9.32
Multiple mentions of excellent location in the city.
Room Quality
7.27
Issues with room comfort and maintenance reported.
Amenities
7.8
Basic amenities available, but some guests expected more.
Value for Money
8.26
Overall fair value considering location, despite some drawbacks.
Food and Beverage
7.31
Breakfast quality and selection were criticized.
Overall Experience
8.28
Mixed reviews but mostly positive overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:00

Property Description

Luxurious Accommodation
Hotel Real Toledo by Kavia, located in Mérida, offers a luxurious stay just steps away from Merida Cathedral. Each room is equipped with modern amenities including a flat-screen TV, air conditioning, and comfortable bedding, ensuring a relaxing experience for every guest.

Relaxing Outdoor Pool and Garden
Unwind by the outdoor swimming pool or take a leisurely stroll through the hotel's tranquil garden. Whether you prefer soaking up the sun or enjoying a peaceful moment surrounded by nature, Hotel Real Toledo by Kavia provides the perfect setting for relaxation.

Convenient Location and Exceptional Service
Situated near the city centre and popular attractions like Main Square, this 3-star hotel offers convenience and comfort. With a 24-hour front desk and a tour desk to assist with your travel plans, your stay at Hotel Real Toledo by Kavia is sure to be memorable.

Book your stay now at Hotel Real Toledo by Kavia for a delightful blend of luxury, comfort, and top-notch service.

Important information:

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival. When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Location

Guest Reviews

8.1
Based on 1894 reviews
Cleanliness: 7.81
Service: 8.78
Location: 9.32
Room Quality: 7.27
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 7.31
Overall Experience: 8.28
L
Lourdes • extended_group • mx
9
2026-02-13 • via Nuitee
F
Famille LOPEZ • extended_group • fr
3
Pros:

L emplacement

Cons:

Les chambres du bas ,sans fenêtre du bruit H24 et ressemble a un prison plus que autre choses.

2026-02-12 • via Nuitee
A
Andrea • couple • gb
5
Avoid the first floor rooms.
Pros:

The location is good. The staff were friendly enough. The room was large enough, with good TV/Roku. Wi-fi was good. Good Air-con.

Cons:

The only window in the room was into a hallway, with people passing by. The room smelt overwhelmingly of chemicals used in the toilet/ drains. (Either para-dichlorobenzene (pDCB) or naphthalene) The kind they used to use in men’s urinals. Now outlawed in the U.K. due to respiratory troubles. Horrible.
The pool is small and in the reception area. Very cloudy looking so didn’t use it.
The breakfast experience is not great. Chipped cups, sticky beakers, dry bread. Machine tea/coffee. Cockroach spotted in the dining room.
Stairs to the first floor rooms, no lift.
Beds have rubber sheets and synthetic covers …not comfortable in the heat.

2026-02-11 • via Nuitee
P
Politte • couple • us
8
Beautiful common areas, very colonial and colorful, staff were so attentive.
Pros:

The staff were the very best!! So sweet and attentive.

2026-02-09 • via Nuitee
P
Paula • couple • ca
6
Pros:

The property is well located for access to the city historical centre. The staff is very helpful and friendly.

Cons:

The location is very noisy with nightclubs surrounding and music playing till 2:30 am or so on the weekends. The beds are very hard and the whole hotel needs some serious TLC. The common areas are nice but the rooms need some investment.

2026-02-09 • via Nuitee
Y
Yves • couple • fr
7
Pros:

L'emplacement de l'hôtel et la chambre était propre

Cons:

Le petit déjeuner pas top

2026-02-09 • via Nuitee
E
Emma • extended_group • gb
10
Lovely hotel in a gorgeous city
Pros:

Beautiful building and rooms, excellent location, helpful staff and so strongly recommended

Cons:

Nothing

2026-01-31 • via Nuitee
C
Cynthia • extended_group • mx
10
Bueno
Pros:

Me encantaron las instalaciones

Cons:

Las camas no son muy cómodas

2026-01-31 • via Nuitee
M
MARIO JESUS • couple • mx
7
2026-01-28 • via Nuitee
W
Willem • couple • nl
3
Slecht
Pros:

Ruime kamer

Cons:

Heel erg lawaaierig vanaf 05.30 in de morgen Geen keuze ontbijt

2026-01-28 • via Nuitee
R
Rocio • couple • mx
10
Pros:

El servicio de recepción excelente Gia la mejor

Cons:

El servicio de desayuno

2026-01-27 • via Nuitee
S
Sebastian • couple • fr
8
2026-01-27 • via Nuitee
S
Sebastian • couple • fr
8
2026-01-27 • via Nuitee
S
sarah • solo_traveller • gb
8
Beautiful hotel with good breakfasts
Pros:

A really beautiful hotel, with a lovely pool and great breakfasts!

Cons:

Hotel is right in the centre and can be a little noisy and night/in the mornings - my room did not have any glass on the windows (only shutters) which meant you could hear everything outside.

2026-01-27 • via Nuitee
K
Kamila • extended_group • pl
8
Pros:

Hotel doskonale zlokalizowany.
Pokój przestronny.
Wewnętrze patio z fajnym klimatem.
Jeśli szukasz hotelu jedynie jako miejsce do spania nie licząc na wygody i w dodatku za rozsądną cenę to polecam.

Cons:

Zapach w łazience/ pokoju pachnący jak chemia szkolna/ szpitalna w latach '90.
Pokój nieco wysłużony.
Okno na wewnętrzne patio. Pokój ciemny.
Rano nieco głośny bo pokoj znajduje się przy sali śniadaniowej.

2026-01-26 • via Nuitee
L
Luz Elena • solo_traveller • mx
7
Debajo de expectativa
Pros:

Visualmente es muy bonita la arquitectura y la cercanía con los atractivos de la ciudad

Cons:

El desayuno muy pequeño; a las nueve ya no había fruta, por ejemplo. Hay un bar cercano muy ruidoso que se dejaba de escuchar hasta las 3:00 am.

2026-01-24 • via Nuitee
C
Caroline • couple • fr
7
Très bien situé
Pros:

Personnel très gentil et attentif, emplacement idéal, parking, petit déjeuner suffisant

Cons:

Climatisation très bruyante, pas d’eau chaude à plusieurs reprises

2026-01-24 • via Nuitee
C
Carolin • solo_traveller • de
7
Nettes Hotel, aber viel zu laut
Pros:

Schönes Gebäude mit nettem kleinen Pool im Patio. Die Lage ist sehr zentral und der Parkplatz ganz nah.

Cons:

Wir haben zwei DZ gebucht. Das eine war riesig und ganz oben und das andere über der Küche, ganz winzig. Im oberen war leider Nachts der Discolärm sehr laut zu hören. Im anderen Zimmer war morgens ab 5 eine Lärmkulisse, da das Fenster zur Küche leider keinen geschlossene Fläche hat, sondern nur Glaslamellen. Das andere Zimmer ging zu einer Art Schacht. Aussicht hat man also leider keine.
Das Frühstück muss man sich selbst von zwei mäßig motivierten Damen an einem Fenster bestellen und abholen. Qualität des Essens ok, aber mit Abstand das schlechteste auf der Mexikorundreise. Die Tische waren nicht gewischt und abgeräumt.

2026-01-20 • via Nuitee
G
Ginevra • family_with_children • au
7
2026-01-19 • via Nuitee
C
catherine kelsch • couple • fr
7
Moins bien que sur les photos
Cons:

Chambre aveugle , petite .
Petit déjeuner type " cantine "

2026-01-19 • via Nuitee