Somatel Hotel

My trip who's called i going to let you know when is the next trip

Employees was not able to access to my online reservation.

The Staff are very friendly with customers
The food are served on time

Was good in general
Restaurant prices way over the top .
Swimming pool area constantly noisy with kids
Mattresses on beds need updating.... too old . Still recovering from pain due to sleeping on these hard mattresses

Very old, with mold on the walls. The food at the hotel is really overpriced, and there isn't a place around to eat (within walking distance).

This hotel was terrible for the price. The room was not very clean and it was very small. There was hardly any place for me to put my bags. There was lots of mold/mildew in the bathroom on the walls. There was no proper air circulation in the room. I wasn't expecting anything of 5-star quality, but I was very disappointed. Won't recommend and won't stay here again.

The staff was unbelievably rude. They were also indifferent and slow to resolve the plumbing problems in my room. Customer service is not even a concept at the hotel. I was also told that breakfast was included but was given a bill upon checkout. I told the receptionist NOT to use the chip reader on my ATM card because it won't accept it and it will deactivate my card. He ignored me and I emphatically told him a second time. He did it anyway. The card was not accepted and my bank, who advised me not to use the chip reader abroad, deactivated my card. I will never stay at this hotel again. It was a terrible experience. The WiFi was also weak

Not bad hotel

Hotel and room are clean. Bed, bathroom, and air-conditioning are ok. They lost my paid-and-confirmed booking but me and the staff stayed polite and it got resolved. Very nice of them to go to pharmacy for me when I cought a cold. They offered to call taxi but they called an expensive private driver, which I admit is a lot more safe than yellow cab. Buffet food was very good. Relatively a good price for an all-you-can-eat buffet. But when eating a simple meal would have been ok, it is expensive (you still pay buffet if you only take 1 plate).

Compared to my previous experience with them, this time it went well. The room and bathroom were clean and in working condition. It sure ain't like a western hotel but at least I felt safe. No problem with outside noises.

The room wasn't dirty but had a smell of humidity the staff was ok
I would say this is a one star hotel if you want something really clean look for something else however I'm not sure if this city has anything cleaner

It is well located, safe, but rooms are very small and I had air condition problems. They "fixed" but it was a fan...not willing to fix it again or change the room. Internet super slow!

Convenient location in the centre of Douala, very pleasant staff

Myself and a colleague stayed at this hotel for 3 nights as we had to do business within the Cameroon. I had printed out the confirmation of our stay at the hotel and thank goodness I did. It took the unfriendly receptionist about half an hour to find our reservation. There was no deep soaking bath and no view of the garden as indicated on the hotel reservation. It is not that bad if you are visiting for business purposes but would definitely not go here on holiday!

Extremely small room underground, very humid with lots of mosquitoes!! strong choking musty smell. Only a small window.
Impossible to sleep without mosquito net. Risk of malaria.
Staff at reception impolite and have a suspicious attitude toward guests.

Even though I was on a short trip(2 nights),The hotel location was convenient, neat room, heated water, functioning wifi, helpful staff, good buffet breakfast.Free shuttle to and fro airport is a plus. I would recommend this hotel.

Very pleasant stay and the breakfast is cool.

I was promised a room with WiFi, a safe and a bath. The room actually delivered had none of these. And to get to the resto, you have to climb one stairs and then go down another, and the inverse when you leave. An incredible design! On the other hand, the breakfast buffet was better than average. Overall, though, next time in Douala, I'll go back to my favorite Swiss Hotel.

I only spent one night here, but the level of comfort is actually very commendable for this price range.

The room was not as advertised and I had difficulty with communication as I do not speak French.